City of Tulsa
The City of Tulsa is a municipal government serving Tulsa, Oklahoma residents and businesses with essential public services including water utilities, refuse and recycling, public safety, permitting, and human rights enforcement, supported by the multi-channel Tulsa 311 digital service platform.
- Company typePublic
- Founded1906
- HeadquartersTulsa, United States
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What City of Tulsa does
The City of Tulsa is a chartered municipal government entity operating under the State of Oklahoma, headquartered at 175 East 2nd Street, Suite 690, Tulsa, OK 74103. It provides essential public services to residents and businesses within its jurisdictional boundaries, including water and sewer utilities (38.8 billion gallons of drinking water supplied in 2025), refuse and recycling collection under a 'pay-as-you-throw' subscription model, public safety (75,774 fire, EMS, and rescue calls in 2025), development and permitting services (30,674 permits issued in 2025), neighborhood programs, parks and recreation, and human rights enforcement. The city is led by Mayor Monroe Nichols and operates with a workforce of 1,001–5,000 employees across multiple departments including Information Technology, Public Works, Planning and Neighborhoods, and Finance.
The city's technology backbone is delivered by an internal Information Technology Department under CIO Michael Dellinger, structured around Client Services, Operations, GIS, and Information Services functions. Core digital products include the Tulsa 311 multi-channel citizen services platform (phone, web at tulsa311.com, mobile app, email, and live chat), the Online Utility Account self-service portal (Muniss Self Service), the GIS Map Gallery, and the Open Tulsa Data Portal for government transparency. The 311 system processed 312,805 contacts in 2025, making it the primary citizen interface. The IT department operates under a Technology Governance Framework intended to align infrastructure investment with city strategy.
As a municipal government, the City of Tulsa's funding model is tax- and fee-based rather than commercial. Revenue is generated through property and sales taxes, monthly refuse/recycling subscription fees (ranging from $19.60 to $24.33 per month per cart size, plus premium service add-ons), water and sewer utility payments, permit and development fees, contractor procurement, and federal/state grants. Services are distributed through City Hall, authorized third-party payment locations, online portals, a phone/IVR system, mobile apps, and specialized facilities such as the Household Pollutant Collection Facility and Green Waste Drop-Off Site. Strategic partnerships with the Metropolitan Environmental Trust (M.e.t.) and Reworld Waste extend recycling and waste-to-energy capabilities.
City of Tulsa firmographics
Firmographics- Name
- City of Tulsa
- Legal name
- City of Tulsa
- Website
- https://cityoftulsa.org
- Company type
- Public
- Founded year
- 1906
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- The City of Tulsa is a municipal government serving Tulsa, Oklahoma residents and businesses with essential public services including water utilities, refuse and recycling, public safety, permitting, and human rights enforcement, supported by the multi-channel Tulsa 311 digital service platform.
- Ownership category
- akta.pro rank
City of Tulsa industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Water, Sewage and Other Systems (2213), Fire Protection (922160), Administration of Economic Programs (9261), Utilities (22)
- SIC
- Water Supply (4941), Refuse Systems (4953), Transportation Services (4700)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
- akta.pro secondary industries
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Water Supply & Wastewater Utilities Administration (BPAIACAG), Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD)
Keywords
Where City of Tulsa is headquartered
LocationHeadquarters
- HQ city
- Tulsa
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
City of Tulsa business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Utility Payments: Revenue from water, sewer, and utility services provided to residents and businesses
- Refuse and Recycling Services: Monthly fees for trash collection based on cart size and service level (curbside, backyard, extended backyard)
- Permit and Development Fees: Revenue from building permits, development services, and planning permissions (30,674 permits issued in 2025)
- Contractor and Vendor Procurement: Revenue from selling goods and services through bid opportunities, purchasing contracts for city operations
- Grants: Federal and state grant funding for various city programs and infrastructure projects
- Tax Revenue: Property taxes, sales taxes, and other municipal tax revenues supporting general city operations
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Standard Curbside Service - Once per week |
| Subscription | Monthly | Premium Backyard Service |
| Subscription | Monthly | Premium Extended Backyard Service |
| Subscription | Monthly | Premium Twice-a-week Collection |
| Subscription | Monthly | Additional 96 gallon cart |
| Unit Pricing | Pay-as-you-go | Bulky Waste Collection |
| Unit Pricing | Pay-as-you-go | Extra Refuse Sticker |
| One time/ perpetual license | Pay-as-you-go | Cart Size Change Fee |
| One time/ perpetual license | Pay-as-you-go | Cart Replacement Fee |
| Freemium | Pay-as-you-go | Household Pollutant Collection - Tulsa Residents |
| Usage-based | Pay-as-you-go | Household Pollutant Collection - Non-Residents |
| Subscription | Monthly | Physically Limited Services |
Distribution channels8 records
Marketing channels7 records
City of Tulsa product offering
Product offeringCore offering
The City of Tulsa is a municipal government that delivers essential public services to residents and businesses within its jurisdiction, including water and sewer utilities, refuse and recycling collection, public safety (fire/EMS), permitting and development services, transportation, parks and recreation, and human rights enforcement. Services are funded through taxes, utility fees, permit fees, and grants, and are accessed via a unified 311 multi-channel service platform.
Product overview
City of Tulsa operates as a municipal government providing citizen services through a unified digital platform centered on the Tulsa 311 system. The core offering includes the 311 citizen services portal enabling access to utilities (Online Utility Account), refuse/recycling collection, household pollutant disposal, procurement (Bid Opportunities portal), human rights complaints filing, and various other municipal services. The city uses an internal IT department to maintain these systems, including GIS mapping and Open Tulsa data services. Services are provided via web portal, phone, mobile app, email, and chat channels.
Differentiator
Problem solved
Functional benefit
Products and services
- Tulsa 311 Citizen Services Platform Multi-channel citizen service platform allowing residents to report issues, make service requests, and access city departments via phone (311), online portal (tulsa311.com), email, mobile app, and live chat. For all Tulsa residents and visitors.
- Online Utility Account Portal Self-service web portal for residents and businesses to view and pay utility bills, check water meter readings, review consumption history, enroll in autopayments, and set up payment arrangements. No fee for online payments.
- Refuse and Recycling Collection Service Curbside trash and recycling collection program for Tulsa residents using 32, 64, or 96-gallon carts under a pay-as-you-throw model. Includes weekly standard collection plus optional premium tiers: backyard service (+$10.26/mo), extended backyard (+$20.51/mo), and twice-weekly collection (+$15.78/mo).
- Household Pollutant Collection Facility (HPCF) Year-round drop-off facility accepting household hazardous waste including fluorescent bulbs, paints, automotive fluids, batteries, and small electronics. Free for Tulsa residents with valid ID or utility bill; $1.37/lb for non-residents (first 45 lbs free with M.e.t. voucher).
- Bid Opportunities and Results Portal Public procurement platform listing open requests for bids, proposals, and quotations for City of Tulsa contracts. Includes opportunity descriptions, deadlines, bid documents, and awarded bidder information. For vendors, contractors, and businesses seeking city contracts.
- Human Rights Discrimination Complaints System Filing system for residents to submit and resolve discrimination complaints covering contract discrimination, housing discrimination, public accommodation discrimination, and ADA grievances. Provides downloadable forms and 311 intake options.
- Neighborhood Dumpster Program Service for registered neighborhood associations providing 30-yard containers for neighborhood clean-up activities. Participants can use up to four dumpsters twice a year.
Companies that use City of Tulsa
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
City of Tulsa technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
City of Tulsa partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Metropolitan Environmental Trust (M.e.t.)coreThe M.e.t. provides three Tulsa depot locations for recycling and E-Waste disposal in addition to regular trash and recycling services. The trust also issues vouchers for non-Tulsa residents to use the Household Pollutant Collection Facility.
- Surrounding Municipalities (Bixby, Broken Arrow, Claremore, Collinsville, Glenpool, Jenks, Owasso, Sand Springs)minorNon-Tulsa residents from surrounding communities can obtain vouchers from M.e.t. (918) 584-0584 to access the Tulsa Household Pollutant Collection Facility for the first 45 lbs free of charge.
- City of SapulpaminorSapulpa residents can receive free vouchers from City of Sapulpa utility offices at (918) 224-6220 to use the Tulsa Household Pollutant Collection Facility.
- Reworld WastecoreTrash collected from gray carts is taken to the Reworld Waste to Energy Facility where it is converted into steam and sold for energy.
- Tulsa Recycling and Transfer FacilitycoreBlue recycling carts are taken to the Tulsa Recycling and Transfer facility where materials are separated by recyclable type and sold.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
City of Tulsa competitors and assessment
Company assessmentDirect peers
- City of Omaha: Mid-major U.S. city government operating utilities, solid waste, permitting, and public safety with comparable budget scale and citizen-service scope to Tulsa.
- City of Nashville: Metropolitan government providing water/sewer services (Metro Water Services), refuse pickup, permitting, public safety, and a 311-style hub — comparable mid-major U.S. city government service portfolio.
- City of Denver: Municipal government delivering utilities, refuse/recycling collection, permitting, public safety, and an online citizen services portal. Comparable mid-major-city service portfolio and operational structure to Tulsa.
- City of Wichita: Comparable mid-size Kansas/Oklahoma-region municipal government with similar population scale, providing water, refuse/recycling, permitting, and 311 citizen services in a similar geographic and demographic profile to Tulsa.
- City of Indianapolis (Marion County): Unified City/County government operating Citizens Energy Group utilities, trash/recycling, permitting, and the IndyGo/311 citizen service system — directly comparable consolidated municipal structure to Tulsa.
- City of Phoenix: Large U.S. municipal government providing water/wastewater utilities, refuse and recycling, permitting, public safety, and a 311-style citizen service platform. Comparable scale and service mix to Tulsa's municipal operations.
- City of Oklahoma City: Oklahoma's largest municipal government, operating utilities (water, wastewater, solid waste), permitting, public safety, and a multi-channel citizen service portal — directly comparable to Tulsa's portfolio of services and regulatory structure as a fellow Oklahoma municipality.
- City of San Antonio: Large municipal government with CPS Energy, SAWS water system, solid waste, development services, and a 311 contact center. The integration of utility, refuse, and citizen-service operations closely mirrors Tulsa's structure.
- City of Memphis: Mid-size U.S. municipal government operating Memphis Light, Gas & Water division, solid waste, permitting, and public safety — parallels Tulsa's integrated utility and citizen-service delivery model.
- City of Kansas City, Missouri: Mid-size U.S. city operating water services, solid waste, permitting, 311 citizen services, and development services — directly parallel to Tulsa in scope, scale, and revenue model diversity.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
City of Tulsa social profiles
Digital presenceCity of Tulsa financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of Tulsa leadership team
Management profileNumber of profiles
Profiles7 records
City of Tulsa funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of Tulsa M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of Tulsa
What does City of Tulsa do?
The City of Tulsa is a municipal government that delivers essential public services to residents and businesses within its jurisdiction, including water and sewer utilities, refuse and recycling collection, public safety (fire/EMS), permitting and development services, transportation, parks and recreation, and human rights enforcement. Services are funded through taxes, utility fees, permit fees, and grants, and are accessed via a unified 311 multi-channel service platform.
Is City of Tulsa a public or private company?
City of Tulsa is a public company. It is classified as state government owned and is currently operating.
When was City of Tulsa founded?
City of Tulsa was founded in 1906. It employs 1,001 to 5,000 people.
Where is City of Tulsa based?
City of Tulsa is headquartered in Tulsa, United States, in the North America region.
How does City of Tulsa make money?
Six revenue lines are on record. Utility Payments are the primary driver. The others are refuse and Recycling Services, permit and Development Fees, contractor and Vendor Procurement, grants and tax Revenue.
Who are City of Tulsa's main competitors?
Direct peers on record are City of Omaha, City of Nashville, City of Denver, City of Wichita, City of Indianapolis (Marion County), City of Phoenix, City of Oklahoma City, City of San Antonio, City of Memphis and City of Kansas City, Missouri.
Does City of Tulsa have an API?
No public API is recorded for City of Tulsa.
What industry is City of Tulsa in?
City of Tulsa's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration, with a secondary code of BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities). Its NAICS code is 2213 and its SIC code is 4941.