healow
healow is a healthcare IT platform providing EHR-agnostic patient engagement, practice management, and AI-driven clinical tools — including an autonomous contact center, ambient scribe, and RPM — to 130,000+ providers, 67M patients, and 300+ health plans in the United States.
- Company typePrivate
- Founded-
- HeadquartersWestborough, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What healow does
healow is a Westborough, Massachusetts-based healthcare IT company that operates as an LLC and is affiliated with eClinicalWorks, LLC. It provides an EHR-agnostic patient engagement, practice management, and clinical intelligence platform serving 130,000+ providers, 67 million patients with online accounts, and 300+ health plans across the United States. Its product portfolio spans patient-facing tools (healow CHECK-IN, Open Access, TeleVisits, Patient Portal, Pay, Aware), clinical and operational tools (Remote Patient Monitoring, CCM Specialist Service, healow Insights), and AI-driven products (PRISMA health information search, healow Genie AI contact center, Sunoh.ai ambient medical scribe, No-Show Prediction). The platform is HIPAA-compliant and WCAG 2.1 AA conformant, and is positioned as interoperable with non-eClinicalWorks EHRs while leveraging its parent's installed base as a primary distribution channel.
healow's core technology stack centers on AI agents and clinical NLP. healow Genie is an autonomous contact center that handles inbound patient calls for scheduling, prescription refills, and intake; Sunoh.ai converts patient-provider conversations into clinical documentation; PRISMA aggregates and retrieves health information across disparate sources; and No-Show Prediction applies predictive analytics to appointment scheduling. The company states 51–100 employees and does not disclose funding history, leadership, or revenue.
The business model combines enterprise sales-led motions for large provider groups with a product-led motion for healow Genie, which carries public per-seat pricing of $249 per month via a dedicated website. Other revenue lines (PRISMA, Sunoh.ai, RPM, CCM Specialist Service) are not publicly priced, consistent with negotiated enterprise contracts. Healow is US-only, with no disclosed international expansion, M&A, or external funding rounds.
healow firmographics
Firmographics- Name
- healow
- Legal name
- Healow, LLC
- Website
- https://healow.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- healow is a healthcare IT platform providing EHR-agnostic patient engagement, practice management, and AI-driven clinical tools — including an autonomous contact center, ambient scribe, and RPM — to 130,000+ providers, 67M patients, and 300+ health plans in the United States.
- Ownership category
- akta.pro rank
healow industry classification
Industry- Product category
- Healthcare IT / Patient Engagement Platform
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Health Services (8000)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industries
- Care Team Collaboration, Secure Messaging & Clinical Communication within EHR (HLACAAAK), SaMD – Monitoring, Triage & Risk Stratification Software (HLACANAE)
Keywords
Where healow is headquartered
LocationHeadquarters
- HQ city
- Westborough
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
healow business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription - Per Seat: healow Genie AI contact center is priced at $249 per seat per month, indicating a subscription-based per-seat pricing model
- Platform Services: Chronic Care Management (CCM) Specialist Service embedded into practice workflows, expanding access for high-risk patients with chronic conditions
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | healow Genie AI Contact Center |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
healow product offering
Product offeringCore offering
healow is an EHR-agnostic healthcare IT platform offering patient engagement and clinical workflow optimization solutions for healthcare providers, hospitals, health systems, and payers. The platform spans the full patient journey with online appointment booking, telehealth, contactless check-in, online bill pay, remote patient monitoring, an AI-powered contact center (healow Genie), and an AI medical scribe (Sunoh.ai). Its foundation is PRISMA, a health information search engine that aggregates patient records across disparate EHR systems nationwide.
Product overview
healow (health and online wellness) is a comprehensive, EHR-agnostic healthcare IT platform offering a full suite of patient engagement and clinical workflow solutions. The core platform is anchored by PRISMA, a health information search engine that aggregates patient records across disparate EHR systems, and is supported by over 130,000 providers serving 67 million patients with online accounts. The platform includes patient-facing tools (healow Open Access self-scheduling, healow CHECK-IN contactless check-in, healow TeleVisits telehealth, healow Pay online bill pay, Patient Messenger, Price Transparency, and a mobile app/patient portal) alongside provider-facing modules (Remote Patient Monitoring with wearable device integration, healow Insights payer analytics serving 300+ health plans, healow Genie AI contact center, Sunoh.ai AI medical scribe, No-Show Prediction AI, and healow Aware population health). The healow CCM Specialist Service embeds dedicated care managers into practice workflows for high-risk chronic disease patients. Together, these products span the full patient journey from online search and appointment booking through in-office check-in, telehealth visits, remote monitoring, and post-visit billing and follow-up.
Differentiator
Problem solved
Functional benefit
Brands
- PRISMA: Health information search engine that brings patient records to users, enabling data-driven decisions across primary care providers, specialists, clinics, urgent care centers, and hospitals.
- healow Insights
- healow Genie
- Sunoh.ai
- healow CHECK-IN
- healow Pay
- healow TeleVisits
- healow Open Access
- healow Aware
- Remote Patient Monitoring
- Patient Messenger
- Price Transparency
Products and services
- healow Core Platform Comprehensive EHR-agnostic health IT platform offering a full suite of patient engagement and clinical workflow optimization solutions serving practices, hospitals, health systems, and payers.
- PRISMA Health Information Search Engine Health information search engine that aggregates and retrieves patient records across providers and EHR systems nationwide, delivering structured clinical data to providers at the point of care.
- healow Insights Payer Analytics Analytics solution that automates bidirectional exchange of actionable clinical and claims data between health plans and providers, supporting value-based care and care gap identification.
- healow Genie AI Contact Center AI-powered contact center solution providing an autonomous conversational medical receptionist that handles inbound calls, appointment scheduling and rescheduling, prescription refills, after-hours routing, and two-way patient chat without human intervention. Public pricing starts at $249 per seat per month.
- Sunoh.ai AI Medical Scribe Ambient clinical intelligence platform that transcribes and structures clinical conversations during patient visits, generating SOAP notes automatically so providers can maintain eye contact with patients rather than typing.
- Remote Patient Monitoring Remote patient monitoring solution that enables clinicians to gather real-time physiological data from patients' wearable devices, track health trends, and integrate with PRISMA for chronic disease management.
- healow Open Access Patient Self-Scheduling Patient self-scheduling solution that allows patients to find and book in-person appointments online with the click of a button, integrated with practice management systems.
- healow CHECK-IN Contactless Check-In Contactless patient check-in solution that streamlines pre-visit processes including eCheck-In, medical questionnaires, and demographic updates, reducing wait times and front-desk burden.
- healow TeleVisits Telehealth HIPAA-compliant appointment-based telehealth solution providing remote video visits between patients and providers, expanding care access and integrating with the broader EHR and engagement platform.
- healow Pay Online Bill Pay Online billing and payment solution enabling patients to make copayments and settle account balances electronically, reducing administrative overhead and improving collections.
- healow Patient Portal and Mobile App Patient portal and companion mobile app (iOS and Android) providing patients secure 24/7 access to health records, appointment scheduling, televisit participation, prescription management, secure provider messaging, and bill payment.
- healow CCM Specialist Service Subscription service that embeds dedicated chronic care management specialists into practice workflows to conduct monthly outreach for high-risk patients with chronic conditions, supporting value-based care arrangements.
Quantifiable outcome
- 76% of call volume managed by AI within one month of implementation
- +6 more outcomes
Companies that use healow
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
healow technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability9 records
Feature10 records
healow partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- eClinicalWorkscoreeClinicalWorks and healow maintain a closely integrated relationship as affiliated companies. eClinicalWorks is described as one of the largest ambulatory cloud EHR providers, and healow serves as the patient engagement and workflow optimization platform integrated with eClinicalWorks' EHR platform. The CCM Specialist Service and healow Genie AI contact center are jointly marketed and integrated with the eClinicalWorks EHR system.
Scale indicators9 records
Recent moves5 records
Expansion highlights5 records
healow competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
healow social profiles
Digital presencehealow compliance and trust
Trust signalCompliance2 records
healow financial estimates
Financial estimateRevenue estimate
Valuation estimate
healow leadership team
Management profileNumber of profiles
healow funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
healow M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about healow
What does healow do?
healow is an EHR-agnostic healthcare IT platform offering patient engagement and clinical workflow optimization solutions for healthcare providers, hospitals, health systems, and payers. The platform spans the full patient journey with online appointment booking, telehealth, contactless check-in, online bill pay, remote patient monitoring, an AI-powered contact center (healow Genie), and an AI medical scribe (Sunoh.ai). Its foundation is PRISMA, a health information search engine that aggregates patient records across disparate EHR systems nationwide.
Is healow a public or private company?
healow is a private company. It is classified as corporate owned and is currently operating.
When was healow founded?
healow was founded in -1. It employs 51 to 100 people.
Where is healow based?
healow is headquartered in Westborough, United States, in the North America region.
How does healow make money?
Two revenue lines are on record. Subscription - Per Seat is the primary driver. The others are platform Services.
Does healow have an API?
No public API is recorded for healow.
What industry is healow in?
healow's product category is Healthcare IT / Patient Engagement Platform. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HLACAAAK, Care Team Collaboration, Secure Messaging & Clinical Communication within EHR. Its NAICS code is 54151 and its SIC code is 7372.