What Westside Community Services does

Westside Community Services is a 501(c)(3) nonprofit community behavioral health organization founded in 1967 in San Francisco's Western Addition as the Westside Community Mental Health Center. It provides integrated mental health, substance use disorder, and HIV/AIDS services to vulnerable San Francisco residents - chronically mentally ill adults, homeless and elderly individuals, low-income children and families, African American families, returning citizens, and people with co-occurring disorders - across three physical sites on Oak Street, 11th Street, and Pierce Street. Service lines include Adult Mental Health (Crisis Clinic, Outpatient Clinic, Assertive Community Treatment), Child/Youth and Family services (ICYF, Ajani, Black to the Future, Back on Track), HIV/AIDS case management and home care, Methadone Maintenance and Detoxification, the Clubhouse program for serious mental illness, the NO Violence Alliance for reentry, and the African American Health Collaborative.

The underlying service model is a "Practice-Based Care" approach that blends culturally responsive, Afrocentric, harm-reduction clinical practice with real-time client feedback rather than relying exclusively on manualized evidence-based protocols. Governance is distinctive: a Consortium Model in which the Board of Directors is split 50/50 between a Community Advisory Board and Consortium member agencies, an arrangement codified since 1967 that embeds community control into the operating entity.

Revenue mechanics are almost entirely public-payor driven - Medicaid, Ryan White Title I, State General Fund, Medi-Cal AIDS Waiver, and county contracts routed through the San Francisco Department of Public Health (SFDPH) Behavioral Health Access Line, which is the primary referral channel. Individual donations add a smaller layer. Pricing is effectively zero at the point of service to the client. Under CEO Dr. Mary Ann Jones (since ~2003), the operating budget grew from $9 million to over $30 million; the organization serves 3,000+ clients annually and employs between 101 and 250 staff across clinical, medical, and administrative functions. It also acts as fiscal intermediary for Positive Directions Equals Change (PDEC), a peer-led reentry and SUD program.

Name

Westside Community Services

Legal name

Westside Community Mental Health Center dba Westside Community Services

Website

https://westside-health.org

Company type

Private

Founded year

1967

Operating status

Operating

Headcount range

101–250 employees

Short description

Westside Community Services is a San Francisco 501(c)(3) nonprofit, founded in 1967, providing integrated mental health, substance use, and HIV/AIDS services to low-income, African American, and justice-involved residents through three sites and a $30M+ publicly funded budget.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Residential Mental Health and Substance Abuse Facilities (62322), Other Individual and Family Services (624190), Child and Youth Services (62411), Home Health Care Services (62161), Other Community Housing Services (624229)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Substance Use Disorder Prevention & Recovery Services (BPAGACAE), Residential Mental Health Treatment Centers (HLAFACAC), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Community mental health services
• Substance use disorder treatment
• HIV/AIDS case management
• Behavioral health services
• Crisis intervention services

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Health Program Funding: Ryan White Title I monies through City and County of San Francisco, State General Fund, Medi-Cal AIDS Waiver Program, and licensed/certified by State Department of Health Care Services for SUD recovery treatment facilities.
2. Medicaid-Funded Programming: CEO Dr. Jones has expertise in Joint Commission Accreditation and Medicaid-funded programming. Budget has grown from $9 million to over $30 million under her leadership, indicating significant Medicaid reimbursement revenue.
3. Individual Donations and Contributions: Tax-deductible contributions accepted and enhanced by employer matching programs. Services to over 3000 clients annually are enhanced by contributions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Westside Community Services is a 501(c)(3) nonprofit community behavioral health organization providing integrated mental health, substance use disorder (SUD), HIV/AIDS, and child/youth/family services to vulnerable populations in San Francisco. The organization operates a portfolio of programs including crisis intervention, outpatient mental health clinics, methadone maintenance and detoxification, AIDS case management and home care, and reentry support for justice-involved individuals, all delivered through a Practice-Based Care, harm-reduction, and culturally responsive Afrocentric framework.

Product overview

Westside Community Services is a community-based behavioral health organization offering an integrated portfolio of programs and services. The organization operates a multi-service platform centered on mental health, substance use recovery, and HIV/AIDS care. Key service divisions include Adult Mental Health Services (featuring the Crisis Clinic, Outpatient Clinic, and Assertive Community Treatment), Child and Adolescent Services (ICYF) encompassing the Ajani Program, Black to the Future, and Back on Track Collaborative, HIV Services including AIDS Case Management and Home Care, and Substance Use and Recovery Services with Methadone Maintenance and Detoxification programs. Additional programs include the Clubhouse Program for social rehabilitation, the NO Violence Alliance (NOVA) for reentry support, and the African American Health Collaborative. The organization serves as fiscal intermediary for affiliated program Positive Directions Equals Change (PDEC). Services are delivered through Practice-Based Care philosophy, emphasizing culturally responsive, harm-reduction approaches tailored to individual client needs.

Differentiator

Problem solved

Functional benefit

Products and services

• Westside Integrated Child and Adolescent Services (ICYF) A holistic behavioral health program providing systems-based treatment for African American families, teens, children with ADHD/ADD, psychiatric needs, and family crisis situations. The program encompasses the Ajani Program, Black to the Future, and Back on Track Collaborative.
• Westside Adult Mental Health Services Community Behavioral Health Services providing mental health and chemical dependency treatment to San Francisco adults 18+ who are chronically mentally ill, homeless, elderly, or have co-occurring disorders. Encompasses the Outpatient Clinic, Crisis Clinic, and Assertive Community Treatment (ACT) program.
• Westside Outpatient Clinic Outpatient mental health services with integrated clinical case management, culturally responsive care, and harm reduction framework supporting independent living for adults 18+ with mental illness.
• Westside Crisis Clinic Voluntary drop-in crisis and urgent care services for adults 18+ providing emergency psychiatric care with on-site pharmacy dispensing medications at no cost. Operates 8am-4pm Monday through Friday as a walk-in service.
• HIV Services Comprehensive HIV/AIDS services including case management and home care for individuals with disabling HIV/AIDS, with focus on African Americans, underserved populations, those with mental illness, substance users, and those with limited financial resources.
• Substance Use and Recovery Services Licensed substance use disorder recovery and treatment services including methadone maintenance and detoxification programs for individuals living with opioid use disorder or substance use disorders.
• Methadone Maintenance Program Long-term outpatient treatment for opioid use disorder combining daily methadone dispensing, supervised urine screens, individualized counseling, vocational support, and HIV prevention services. Dosing available 7 days a week.
• Methadone Detoxification Program
• Clubhouse Program Social rehabilitation program for individuals with Serious Mental Illness (SMI) and/or Substance Use Disorder (SUD), meeting three times weekly with work-ordered day activities and peer connections.
• NO Violence Alliance (NOVA) Program providing intensive services to violent ex-offenders to aid reentry and reduce recidivism rates, engaging both men and women in rehabilitation in Bayview-Hunter's Point, Western Addition, and Mission District.
• African American Health Collaborative Afrocentric holistic approach to service delivery focusing on vulnerable residents including returning citizens, trauma survivors, and families in Western Addition and Bayview Hunter's Point communities, utilizing history, culture, philosophy, and collective experience of African people as frame of reference for providing treatment.
• Positive Directions Equals Change (PDEC) Affiliated organization providing residential, transitional housing, and outpatient psychosocial rehabilitation programs for adults with histories of incarceration and substance use disorders, with peer-led services delivered while Westside serves as fiscal intermediary.

Named customers3 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Positive Directions Equals Change (PDEC)coreStrategic or Co-development PartnerWestside serves as fiscal intermediary for PDEC, providing administrative, human resources, and fiscal infrastructure. PDEC operates residential, transitional housing, and outpatient psychosocial rehabilitation programs for adults with histories of incarceration and substance use disorders. PDEC staff are employed through Westside Community Services.
• Third Baptist Church of San FranciscocoreStrategic or Co-development PartnerWestside ICYF Back on Track Collaborative partners with Third Baptist Church to provide integrated mental health support to program participants. Mental health and wellness sessions are facilitated prior to scheduled tutoring, incorporating social-emotional learning, emotional regulation, and trauma-informed engagement.
• Department of Children, Youth and Families (DCYF)coreStrategic or Co-development PartnerBlack to the Future is a collaborative of 16 community-based organizations convened by DCYF to provide comprehensive system of services for SF families across health and wellness, violence prevention, family support, education, and workforce development. Westside ICYF serves as lead agency for health and wellness.
• California Health Care FoundationminorOthersCalifornia Health Care Foundation is a sponsor of the Westside Clubhouse Program, which serves individuals with Serious Mental Illness and/or Substance Use Disorder through the internationally recognized Clubhouse model.
• Delta DentalminorOthersDelta Dental is a sponsor of the Westside Clubhouse Program.
• San Francisco GiantsminorOthersSan Francisco Giants are sponsors of the Westside Clubhouse Program.
• OracleminorOthersOracle is a sponsor of the Westside Clubhouse Program.
• Kaiser PermanenteminorOthersKaiser Permanente is a sponsor of the Westside Clubhouse Program.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• HealthRIGHT 360: San Francisco-based nonprofit (formed from the merger of Asian American Recovery Services, Haight Ashbury Free Clinics, and Walden House) that delivers integrated mental health, substance use disorder treatment, primary care, and reentry services across California—directly mirroring Westside's MH+SUD+HIV/reentry mix under similar county contracts.
• Baker Places, Inc. San Francisco nonprofit providing community-based mental health services, supportive housing, and recovery programs for adults with serious mental illness. Comparable in mission, geography, and SMI/Co-occurring service model.
• Progress Foundation: San Francisco nonprofit operating crisis residential, transitional housing, and outpatient programs for people with mental health challenges—comparable on service modality (residential crisis, ACT-style outreach) and SFDPH referral ecosystem.
• Asian Community Mental Health Services (ACMHS): Bay Area community mental health center serving Asian American and other underserved populations with outpatient, crisis, and SUD services. Directly comparable as a community-controlled CMHC competing for similar SFDPH and county funding.
• Richmond Area Multi-Services (RAMS): San Francisco nonprofit providing mental health, substance use, and primary care services primarily to the Asian and Pacific Islander community under similar county behavioral health contracts—a peer-level CMHC with a different cultural-community focus.
• San Francisco AIDS Foundation: City's flagship HIV/AIDS services nonprofit providing case management, prevention, and linkage-to-care. Westside overlaps on HIV case management and home care funded through Ryan White Title I in the same San Francisco ecosystem.
• Asian American Recovery Services: Now part of HealthRIGHT 360, this organization was a comparable Bay Area SUD treatment provider serving Asian/Pacific Islander and other underserved communities; cited separately for clarity given Westside's parallel SUD orientation.

Emerging players

• Hamilton Families: San Francisco nonprofit providing housing, shelter, and support services to families experiencing homelessness. Comparable as a SFDPH-funded social services nonprofit serving overlapping chronic-MI and reentry populations.
• Catholic Charities of San Francisco: Regional faith-based nonprofit offering behavioral health, housing, and refugee/family services in the Bay Area; competes for county contracts and individual donations with overlapping SMI and SUD client bases.
• Glide Foundation: San Francisco nonprofit delivering meals, housing, harm-reduction, and behavioral health services to marginalized populations. Overlaps with Westside on harm-reduction, SUD, and chronic-MI clientele within the same SFDPH referral network.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/westsidecomm

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westside Community Services