What Customs Support Group does

Customs Support Group B.V. (CSG), founded in 1999 and headquartered in Rotterdam, Netherlands, is the largest independent provider of customs and trade-compliance services in Europe, operating 120+ offices across 16 countries with 1,700+ licensed customs experts and processing more than 4 million declarations annually for 60,000+ clients. The company delivers end-to-end customs clearance (import, export, transit), trade-advisory services (HS classification, duty optimization, AEO licensing, CBAM and EUDR compliance consulting), and outsourced customs operations (Customs-as-a-Service, bonded warehouse management, third-party broker management). Its primary client verticals are transportation & logistics, automotive, industrial manufacturing, retail, fashion, fresh/perishables, FMCG, and pharmaceuticals.

The technology layer sits on the CustomsTech platform, anchored by AI-powered Smart Document Processing (IDP for declarations, invoices, and certificates), the MyCS customer-facing data platform, and a live track-and-trace module. These integrate with client ERP systems and support automated declaration creation, validation, and haulier communication. CSG positions the combination of AI automation with "Real Intelligence" (RI) — credentialed human customs brokers — as its differentiator against pure-tech entrants and sub-scale national brokers. The company is ISO 9001 certified in Italy, AEO-certified across operating entities, GDPR-compliant (DPA effective January 2026), and pursuing NIS2 Directive compliance.

Revenue is generated through a mix of per-declaration transaction fees, professional services for trade advisory, subscription/recurring fees for CustomsTech platform components, and managed services for outsourced customs functions. Pricing is quote-based on multi-year enterprise contracts and not publicly disclosed. Distribution is primarily direct enterprise sales through 120+ offices, supplemented by a digital self-service portal (MyCS) for mid-market clients and a transatlantic channel partnership with GHY International for North American coverage. The company has grown substantially through a roll-up acquisition strategy that has retained legacy brokerage brands across Belgium, Germany, Italy, the Netherlands, Poland, the UK, and the Nordics.

Name

Customs Support Group

Legal name

Customs Support Group B.V.

Website

https://customssupport.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Customs Support Group is Europe's largest independent customs and trade-compliance services provider, operating 120+ offices across 16 countries with 1,700+ experts processing 4M+ declarations annually for 60,000+ enterprise and mid-market clients in logistics, automotive, retail, and manufacturing.

Ownership category

akta.pro rank

Product category

Customs Brokerage & Trade Compliance Services

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI)

akta.pro secondary industries

Import Customs Clearance (Entry Filing & Release) (TLACAFAA), Export Customs Clearance (Export Declarations & AES/EEI) (TLACAFAB), Post-Clearance Compliance & Audit Support (Recordkeeping, Reconciliation, Appeals) (TLACAFAH), Customs Brokerage & Trade Compliance Management (TLAIANAD)

Keywords

• Customs clearance services
• Trade compliance solutions
• Cross-border logistics
• Duty optimization
• Customs brokerage

Headquarters

HQ city

Rotterdam

HQ country

Netherlands

HQ region

Europe

Offices16 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Customs Clearance Services: End-to-end customs clearance services including import, export, and transit declarations, physical inspection coordination, and regulatory documentation handling. Revenue is generated through service fees per declaration or as part of comprehensive service agreements.
2. Trade Solutions: Duty optimization, customs classification, licensing and authorization support, compliance consulting, and trade advisory services. Provides ongoing value through continuous duty management and compliance support.
3. CustomsTech Platform: Technology platform providing AI-powered document processing, data management, and tracking capabilities. May include software licensing components for the MyCS platform and integration services.
4. Customs-as-a-Service: Outsourcing or insourcing customs handling, bonded warehouse management, and third-party customs broker management. Provides comprehensive managed services for clients seeking to delegate customs operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Customs Support Group provides end-to-end customs clearance (import, export, transit declarations) and trade compliance services for businesses moving goods across European borders, complemented by duty optimisation, customs classification, AEO/licensing support, and compliance consulting. The service is delivered through a pan-European network of 120+ offices in 16 countries staffed by 1,700+ customs experts and supported by a proprietary CustomsTech platform featuring AI-powered Smart Document Processing, the MyCS customer portal, and Live Track & Trace.

Product overview

Customs Support Group operates as a platform-plus-modules architecture offering end-to-end customs and trade solutions across Europe. The core offering includes Customs Clearance (import, export, transit) supported by the CustomsTech platform featuring AI-powered Smart Document Processing, IT/data integration, and the MyCS customer portal. Trade Solutions encompasses duty optimisation, classification, licensing, and compliance consulting. Additional modules include Control Tower for pan-European visibility, Customs-as-a-Service for outsourced customs handling, the MyFreeway data management platform, Customs Centre Of Excellence for expert consulting and training, and Customs Support Fresh for specialised fresh/perishable goods handling. The company enhances AI automation with Real Intelligence (RI) — human expertise — positioning the combination as a key differentiator.

Differentiator

Problem solved

Functional benefit

Brands

• CSG: Abbreviated company name used throughout the company's marketing and communications
• MyCustomsSupport
• MyFreeway
• Customs Support Fresh
• Customs Centre Of Excellence

Products and services

• Customs Clearance
• Trade Solutions
• CustomsTech
• Customs-as-a-Service
• Control Tower
• MyCS Platform
• MyFreeway
• Customs Centre of Excellence
• Customs Support Fresh
• Trade Advisory

Quantifiable outcome

• Up to 50% increase in efficiency in digital customs declaration preparation through AI-powered Smart Document Processing
• +2 more outcomes

Named customers11 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

Two partnerships are on record, tiered strategic and core.

• Medite SmartPlystrategicTechnology or Integration · 15 January 2026Partnership with Irish sustainable wood panel manufacturer to process over 10,000 customs declarations per year. CSG developed an AI-powered interface integrating Medite SmartPly's ERP system with its customs system, enabling automated declaration creation, validation, and haulier communication to streamline exports particularly to the UK post-Brexit.
• GHY InternationalcoreStrategic or Co-development Partner · 11 November 2025Transatlantic strategic partnership forging global customs operations coverage. GHY International, a customs broker, and Customs Support Group combine capabilities to provide end-to-end customs brokerage across EU, UK, Swiss, and Norwegian territories with coordinated US clearance through the partnership. The partnership enables seamless transatlantic trade support for clients.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• DHL Global Forwarding: Air and ocean freight forwarding arm of Deutsche Post DHL with extensive customs brokerage capabilities across Europe. Comparable for enterprise customs services but bundled into a broader global logistics platform; CSG actually counts DHL Parcel as a customer.
• C.H. Robinson Worldwide: Major North American freight forwarder and 3PL with global customs brokerage capabilities and Navisphere technology platform. Comparable for technology-enabled customs services and enterprise shipper relationships, though with stronger North American skew.
• DSV A/S: Danish global transport and logistics company that acquired DB Schenker in 2024–2025, dramatically expanding its European footprint. Comparable as a large European freight forwarder with integrated customs services; competes for the same enterprise shippers CSG serves.
• Maersk (A.P. Moller-Maersk): Global container logistics company expanding into end-to-end supply chain services including customs brokerage and trade compliance. Comparable as an increasingly broad incumbent that competes with CSG for enterprise customs and integrated logistics work.
• Kuehne+Nagel: Global freight forwarder and logistics provider with KN CustomsNet, offering customs clearance and trade compliance as part of a much larger integrated portfolio. Comparable as a major customs services provider in Europe but operates at vastly larger scale and as part of full supply-chain offerings.

Direct peers

• AIT Worldwide Logistics: PE-backed global supply chain provider with substantial customs brokerage services across North America, Europe, and Asia. Comparable as an independently-positioned, M&A-driven customs and logistics specialist serving enterprise customers.
• CEVA Logistics: Global 3PL offering contract logistics and freight forwarding including customs services; recently hired leadership now sits at CSG (Wes Yardley). Comparable for integrated European customs offerings and enterprise customer base.
• BDP International: US-headquartered global logistics and customs broker with strong international trade compliance practice. Comparable as an independent customs specialist serving enterprise clients across multiple modes and geographies, with similar focus on trade solutions and managed services.
• Expeditors International: US-listed global logistics company with significant customs brokerage and trade compliance operations, particularly strong in Europe. Comparable as a freight forwarder with deep customs expertise and asset-light model.
• Livingston International: North American leader in customs brokerage and trade compliance, owned by private equity. Comparable as a customs-specialist firm with proprietary technology and trade consulting adjacencies, though primarily North America-focused.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/customs-support
• Xx.com/customssupport

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries93 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customs Support Group