The Cross Cultural Health Care Program

What The Cross Cultural Health Care Program does

The Cross Cultural Health Care Program (CCHCP), founded in 1992 and headquartered in Seattle, Washington, is a 501(c)(3) nonprofit organization that develops and delivers training and consulting services focused on culturally competent communication in healthcare. Its flagship program, Bridging the Gap (BTG), is a medical interpreter training course originally launched as the first 40-hour program of its kind in the U.S. and now offered in both 40-hour and 64-hour formats, with the longer variant approved by the Oregon Health Authority as a prerequisite for state certification and accredited by CCHI for continuing education units. The organization also operates Connecting to Care (a cultural navigator/patient guide curriculum with 24-hour and 10-hour variants), Equity & Inclusion / Cultural Competency training and consulting, and Mental Health Interpreting continuing education.

CCHCP monetizes through four primary streams: (1) direct training delivery via scheduled virtual Zoom cohorts with class sizes capped at 15 students at published price points ($798 for BTG 40-hour, $998 for BTG 64-hour, $275 for the 10-hour Connecting to Care public health course); (2) Training of Trainers (ToT) licensing, which enables partner organizations to deliver CCHCP curricula internally under two-year renewable licenses; (3) online store sales of bilingual medical glossaries in 27–28 languages, textbooks, and published studies, with licensed BTG agencies receiving a 15% discount; and (4) tax-deductible donations supporting the Dr. Patricia Dawson Scholarship Program and general operations. Customers include individual medical interpreters, language agencies, hospitals and health systems (e.g., AllCare Health, Children's Mercy Hospital), community clinics and FQHCs, government health agencies (Oregon Health Authority, Washington Medical Commission, Colorado Department of Public Health and Environment), and educational institutions, with partnerships extending to certification bodies (CCHI) and nonprofit sponsors (Spring Institute for Intercultural Learning, Hepatitis Education Project).

Name

The Cross Cultural Health Care Program

Legal name

The Cross Cultural Health Care Program

Website

https://xculture.org

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

1–10 employees

Short description

CCHCP is a Seattle-based 501(c)(3) nonprofit founded in 1992 that delivers medical interpreter training (Bridging the Gap), cultural navigator certification (Connecting to Care), and equity & inclusion consulting to healthcare providers, government agencies, language services firms, and individual interpreters.

Ownership category

akta.pro rank

Product category

Healthcare Workforce Training and Cultural Competency Services

NAICS

All Other Schools and Instruction (61169), Professional and Management Development Training (611430), Educational Support Services (611710)

SIC

Services-Educational Services (8200)

akta.pro primary industry

Healthcare Clinical Professions (CME/CE for Nurses, Allied Health, Pharmacy) (EDAAALAC)

akta.pro secondary industry

Healthcare & Clinical Professional Development (CME/CE) (EDAGANAJ)

Keywords

• Medical interpreter training
• Cultural competency training
• Patient navigation programs
• Healthcare equity consulting
• Interpreter certification preparation

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medical Interpreter Training Programs: Revenue from Bridging the Gap 40-hour ($798) and 64-hour ($998) training courses, and Connecting to Care courses ($275 for 10-hour). Programs offered online via Zoom with scheduled cohorts.
2. Training of Trainers Licensing: Organizations pay for ToT programs to become licensed trainers of BTG, Connecting to Care, or Equity & Inclusion curricula. Includes two-year renewable license period with continued support and resources.
3. Publications and Materials Sales: Online store selling bilingual medical glossaries in 27-28 languages, textbooks, and published studies. Licensed BTG agencies receive 15% discount.
4. Donations and Charitable Support: Tax-deductible donations supporting scholarships for medical interpreter training and program development for cultural competency trainings.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

CCHCP delivers live, instructor-led medical interpreter, cultural navigator, and equity & inclusion training programs to individuals and organizations, plus a Training of Trainers licensing model that authorizes partner organizations to deliver the curricula internally. Revenue is generated through course tuition, ToT licensing fees, organizational consulting, and publication sales from an online store of bilingual medical glossaries and textbooks.

Product overview

The Cross Cultural Health Care Program (CCHCP) offers a portfolio of health care training and consulting services focused on culturally competent communication. The core offerings include three main training programs: Bridging the Gap (BTG) for medical interpreter training, Connecting to Care (CTC) for cultural navigator training, and Equity & Inclusion/Cultural Competency training for health and human services organizations. Each program has an associated Training of Trainers (ToT) component that enables licensed organizations to deliver curricula internally. CCHCP also provides consulting services for organizational assessments, publishes bilingual medical glossaries in 28 languages, and administers a scholarship program for interpreter training. The organization operates as a 501(c)(3) nonprofit based in Seattle, Washington.

Differentiator

Problem solved

Functional benefit

Products and services

• Bridging the Gap (BTG) Medical Interpreter Training The flagship 40-hour (and 64-hour) medical interpreter training course, featuring lecture-based lessons, interactive role plays, case studies, and group discussions. Prepares individuals for state and national certification as professional medical interpreters and qualifies graduates for NBCMI and CCHI national certifications. Includes BTG textbook, bilingual medical glossary, and (for the 64-hour version) a mental health glossary.
• Bridging the Gap Training of Trainers A 40-hour Training of Trainers program that prepares participants to become licensed trainers of the BTG curriculum at their own organizations, taught through short lectures, curriculum review, group discussions, and teach-back lessons. Accredited by CCHI with 16 CEUs available.
• Connecting to Care: Cultural Navigator Training Training programs that help medical interpreters and community health workers expand their scope of work to support patients in navigating the healthcare system. Includes a 24-hour course for hospital/clinic settings and a 10-hour course focused on public health settings (priced at $275).
• Connecting to Care Training of Trainers Training-of-trainers program preparing participants to become licensed trainers of the Connecting to Care cultural navigator curriculum within their own organizations.
• Equity & Inclusion / Cultural Competency Training Expert education and consulting services for health and human services organizations based on principles of culturally competent systems of care. Includes workshops, training programs, and organizational assessments to foster culturally inclusive environments.
• Equity & Inclusion Training of Trainers A 40-hour training program that prepares participants to become licensed trainers of the cultural competence and belonging curriculum at their own organizations, building internal training capacity with curricula developed over 25 years of experience.
• Cultural Competency Consulting Services Collaborative consulting services that help health and human services organizations undertake cultural competency assessments, community needs assessments, and strategic planning for building culturally competent systems of care.
• Medical Glossaries (Publications) Bilingual medical glossaries in 27-28 languages plus BTG textbooks and published studies, sold through the CCHCP online store to support medical interpreters and healthcare professionals with vocabulary and terminology resources. Licensed BTG agencies receive a 15% discount on purchases.
• Language Proficiency Assessment Pre-admission language proficiency assessment for applicants who do not provide their own qualifying proof. Priced at $78 standard; $90 for specific languages (Azerbaijani, Baluchi, Chuukese, Gujarati, Hmong, Kinyarwanda, Kurdish Kurmanji, Kurdish Sorani, Navajo, Samoan, Tajik, Telugu, Turkmen, Twi, Yoruba). Minimum score of 9/12 required.
• Mental Health Interpreting Continuing Education Continuing education course offering within the Medical Interpreter Training program focused on mental health interpreting practice for working interpreters.

Quantifiable outcome

• BTG certificate widely accepted as gold standard for medical interpreter training across the country
• +2 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• AllCare HealthcoreStrategic or Co-development PartnerSince 2018, AllCare licensed the Bridging the Gap Medical Interpreter Training Program to train interpreters in southern Oregon. These interpreters provided critical culturally appropriate services during 2020 wildfire recovery efforts for diverse communities.
• Washington Medical Commission (WMC)coreStrategic or Co-development PartnerCCHCP partnered with WMC to help identify and eliminate implicit bias in their system through equity and inclusion support, providing expertise about equity and inclusion to address healthcare disparities.
• Certification Commission for Healthcare Interpreters (CCHI)coreStrategic or Co-development PartnerCCHI has accredited CCHCP's Bridging the Gap Training of Trainers program. Participants can receive 16 Continuing Education Units (CEUs) for completing the BTG ToT course.
• Oregon Health Authority (OHA)coreStrategic or Co-development PartnerOHA funds free 64-hour Medical Interpreter training for Oregon residents or those serving Oregon residents. OHA has approved the 64-hour BTG as prerequisite for state healthcare interpreter certification.
• Hepatitis Education ProjectminorOthersSeattle-based nonprofit sponsored one of CCHCP's 2021 scholarships for Bridging the Gap medical interpreter training, supporting underserved communities impacted by viral hepatitis.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• ALTA Language Services: A language services company that offers medical interpreter training programs alongside interpretation and translation services. Directly comparable to CCHCP in providing healthcare-focused interpreter training to individuals and institutions.
• MasterWord Services: A language services provider with a dedicated training division offering medical interpreter and community interpreter programs. Competes with CCHCP for institutional training contracts in healthcare settings.
• Spring Institute for Intercultural Learning: A Denver-based nonprofit offering interpreter training, cultural competency, and refugee education programs. Directly comparable to CCHCP as a peer nonprofit that co-delivers BTG Training of Trainers and runs similar medical interpreter and cultural navigator curricula.
• National Center for Interpretation (University of Arizona): A university-based research and training center for interpretation and translation, including healthcare interpreter programs. Comparable to CCHCP in mission and curriculum focus, with a different academic delivery model.
• Quality Interactions: A cultural competency training company serving hospitals and health plans. Direct overlap with CCHCP's Equity & Inclusion / cultural competency curriculum, with a more commercial, enterprise SaaS-style delivery model.

Broad incumbents

• Relias: A large healthcare workforce training and compliance platform. Adjacent to CCHCP in delivering continuing education to healthcare staff, including cultural competency and compliance modules, but operates at significantly greater scale across many topics.
• HealthStream: A workforce development and credentialing platform for healthcare organizations. Comparable to CCHCP as a training provider to hospitals and health systems, but covers a much broader catalog of healthcare compliance and clinical education.
• LanguageLine Academy (LanguageLine Solutions): The training arm of the largest U.S. interpretation services provider. Overlaps with CCHCP on medical interpreter training and certification preparation, but operates at much greater scale and as part of a broader language services portfolio.

Others

• International Medical Interpreters Association (IMIA): A professional association for medical interpreters that offers training, conferences, and a code of ethics. Adjacent ecosystem player rather than a direct competitor, but influences the same buyer audience and curriculum standards as CCHCP.
• National Council on Interpreting in Health Care (NCIHC): The leading U.S. industry organization for healthcare interpreting standards, policy, and advocacy. Not a direct competitor, but closely adjacent: NCIHC shapes the certification and standards environment in which CCHCP's curriculum operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/cchcp
• Facebookfacebook.com/110171485705200
• LinkedInlinkedin.com/company/the-cross-cultural-health-care-program-cchcp-

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Cross Cultural Health Care Program