What Crossfuze does

Crossfuze (legally Inergex Holdings, LLC) is a U.S.-based professional services firm and ServiceNow Elite Partner that provides advisory, implementation, support, and managed services exclusively on the ServiceNow Now Platform. The firm targets enterprise buyers — CIOs, IT directors, and digital transformation leaders — and organizes its service catalog into four pillars: Advisory (ServiceNow vision-setting, roadmapping, AI readiness, phase-zero engagements), SMART Offerings (pre-configured, fixed-fee rapid implementations delivered in weeks across a growing library of modules), Implementation (tailored statements of work for complex, customized deployments), and Support (Infuze on-demand expertise, Extend hybrid dedicated developers, ManagedNow managed services, and Revive Suite adoption optimization). Its underlying technology is the ServiceNow Now Platform itself, with delivery across all major solution areas including ITSM, ITOM, ITAM, HAM, SAM, CSM, HRSD, SPM, IRM, SecOps, AppEngine, and Now Assist AI. Crossfuze generates revenue primarily through time-and-materials professional services, fixed-fee implementation packages, and recurring managed-services retainers, sold via a direct consultative enterprise sales motion with no channel or reseller intermediation.

The firm is structured as a multi-entity holding company comprising Inergex, LLC, Virteva, LLC (acquired April 2019), Crossfuze Federal Services, LLC, and Trec Global, LLC, with delivery reach across the United States, Canada, the United Kingdom, and Germany. Scale signals include 1+ million cumulative consulting hours delivered, 3,000+ completed implementations, 500+ ServiceNow certifications across the team, 11 CMA/CTA credentialed architects (out of ~250 worldwide), and Elite CSAT ratings averaging 4.5-5.0 across CSM, ITSM, ITSM PRO, ITAM, ITOM, and Hybrid Project practices. Leadership includes Chris Howard (President & CEO), Bruce Bishop (CFO), and Arun Gupta (VP, ServiceNow Global Delivery). Crossfuze was recognized as ServiceNow Americas Consulting & Implementation Partner of the Year 2025.

Crossfuze has no proprietary AI research effort and does not publish AI models or patents; its AI capability is implemented entirely on top of ServiceNow's Now Assist, Bring Your Own Model integrations (OpenAI, Azure OpenAI, Google Vertex AI, Aleph Alpha, IBM WatsonX), and ServiceNow's autonomous-agent and process-automation capabilities. The firm productizes AI deployment through advisory (AI Readiness for NOW Assist), governance (Now Assist Guardian), and ongoing managed optimization, meaning its AI differentiator is delivery expertise on the ServiceNow stack rather than underlying model ownership.

Name

Crossfuze

Legal name

Inergex Holdings, LLC

Website

https://crossfuze.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

251–500 employees

Short description

Crossfuze is a U.S.-based ServiceNow Elite Partner that delivers advisory, implementation, support, and managed services on the ServiceNow Now Platform to enterprise customers across multiple verticals worldwide.

Ownership category

akta.pro rank

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Professional Services - Implementation: Tailored statements of work for ServiceNow implementations, enhancements, and integrations. Best suited for complex organizations requiring customized deployments. Revenue generated through project-based consulting engagements.
2. Advisory Services: Strategy, roadmapping, and consulting engagements helping clients establish ServiceNow vision and align platform usage with business priorities. Includes workshops for innovation and strategic planning.
3. Managed Services (Extend): Hybrid team of dedicated developers providing ongoing support and development services. Recurring revenue model through retained client relationships.
4. On-demand Expertise (Infuze): Remote development services with flexible fund rollover options, providing clients with on-demand technical expertise as needed.
5. SMART Offerings: Fixed-fee rapid implementation packages offering pre-configured ServiceNow solutions delivered in weeks, providing predictable pricing for standard deployments.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Crossfuze is a ServiceNow Elite Partner providing consulting, advisory, implementation, and managed services for the ServiceNow platform. Core offerings include strategic advisory and roadmapping, rapid fixed-fee implementations via SMART Offerings, tailored SOW-based implementation, on-demand development (Infuze), hybrid team augmentation (Extend), and ongoing managed services (ManagedNow), plus the Revive Suite for adoption optimization of existing ServiceNow investments. The firm also resells ServiceNow platform licenses as part of implementation engagements.

Product overview

Crossfuze is a ServiceNow Elite Partner and Consulting & Implementation Partner of the Year 2025, offering a comprehensive portfolio of professional services centered on the ServiceNow platform. The company provides end-to-end ServiceNow services including Advisory (strategy and roadmap), SMART Offerings (rapid fixed-fee implementations in weeks), Professional Implementation (tailored statements of work), and Support Services (Infuze™ for on-demand expertise, Extend™ for dedicated hybrid teams, and ManagedNow for ongoing managed services). Crossfuze supports all major ServiceNow solution areas including AI, ITSM, ITOM, ITAM, HAM, SAM, CSM, HRSD, SPM, IRM, SecOps, and AppEngine. The company also offers industry-specific solutions for Legal, Financial Services, State & Local Agencies, Technology & MSPs, Pharma & Healthcare, Higher Education, and other sectors.

Differentiator

Problem solved

Functional benefit

Brands

• Infuze: Remote development and on-demand expertise service offering
• Extend
• ManagedNow
• SMART Offerings

Products and services

• ServiceNow Advisory Services Strategic consulting services that establish a ServiceNow vision and roadmap aligned with business priorities, including AI Readiness for NOW Assist, workshops, phase zero engagements, COEI, platform governance, and architectural assurance for enterprise clients.
• SMART Offerings Rapid fixed-fee ServiceNow implementation packages delivered in weeks rather than months, covering 7 modules and a growing library of pre-configured solutions designed to minimize technical debt and accelerate time-to-value for enterprise clients.
• ServiceNow Implementation Professional implementation services tailored via statements of work for complex organizations requiring customized ServiceNow deployments, enhancements, or integrations, including proprietary accelerators and business process consulting.
• Infuze On-demand expertise service providing remote ServiceNow development capabilities with full fund rollover flexibility, giving clients access to certified expertise without the cost of full-time hires.
• Extend Hybrid team solution providing dedicated developers to bolster client internal capabilities for ongoing ServiceNow projects, support, and development work.
• ManagedNow Managed service offering that allows organizations to make necessary changes and scale quickly while receiving ongoing support to drive digital transformation with ServiceNow.
• Revive Suite Adoption-focused service helping existing ServiceNow customers better utilize features they are already paying for, align ServiceNow to business priorities, and deliver ROI from their existing platform investment.

Quantifiable outcome

• 3,000+ ServiceNow implementations completed
• +3 more outcomes

Named customers17 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• ServiceNowcoreImplementation/ SI/ Consulting PartnerCrossfuze is a ServiceNow Elite Partner and Consulting & Implementation Partner of the Year 2025. As an Elite partner, they provide implementation, advisory, and managed services for the ServiceNow platform. This is the core partnership that defines Crossfuze's entire business model and service offerings.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Accenture: Accenture is a ServiceNow Elite partner and global SI with massive ServiceNow delivery capacity. While it competes for the same ServiceNow implementation work, its scale and breadth make it a broad incumbent rather than a direct like-for-like competitor.
• NTT Data: NTT Data is a ServiceNow Elite partner with a sizable global ServiceNow delivery practice. As a broad IT services incumbent, it competes with Crossfuze for enterprise ServiceNow engagements, particularly in EMEA.
• Capgemini: Capgemini is a ServiceNow Elite partner with a substantial global implementation practice. It competes for enterprise ServiceNow deals but offers a much broader portfolio including application services, engineering, and other hyperscaler platform work.
• Deloitte: Deloitte is a ServiceNow Elite partner with a sizable global ServiceNow practice. As one of the Big Four with multi-platform enterprise transformation capabilities, it competes for the largest ServiceNow engagements but at a much larger scale and broader portfolio.
• KPMG: KPMG is a ServiceNow Elite partner with a global ServiceNow advisory and implementation practice. Its Big Four scale and cross-platform consulting portfolio make it a broad incumbent competing for the same enterprise transformation engagements.
• PwC: PwC is a ServiceNow Elite partner with a growing global ServiceNow advisory practice. Its Big Four consulting model and risk/regulatory expertise position it as a broad incumbent for enterprise transformation work involving ServiceNow.
• Cognizant: Cognizant is a ServiceNow Elite partner and global IT services firm with significant ServiceNow delivery capability. As a broad-based digital transformation incumbent, it competes with Crossfuze for enterprise platform work but at materially larger scale.

Direct peers

• Slalom: Slalom is a mid-to-large IT consulting firm with a significant ServiceNow practice and Elite Partner status. It is highly comparable in size, consulting-only (no product) business model, and emphasis on regional/national enterprise transformation engagements.
• ICF International: ICF is a mid-sized US consulting firm with a meaningful ServiceNow practice and significant federal/public-sector exposure. Its similar size, federal services subsidiary (similar to Crossfuze Federal Services), and digital transformation focus make it a close comparable.
• Perficient: Perficient is a closely-sized US IT consulting firm (recently acquired by EQT) that delivers ServiceNow and other enterprise platform implementations. Its consulting-led model, mid-market enterprise focus, and broad solution portfolio make it a strong comparable.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@crossfuze-servicenow-partner
• LinkedInlinkedin.com/company/2983496
• Xx.com/crossfuze
• Facebookfacebook.com/crossfuze

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Crossfuze