Resource Management Services
Resource Management Services is a woman-owned, founder-led consulting firm founded in 1986 that provides compliance, auditing, consulting, and training services to creditors and their third-party collection vendors in the U.S. and abroad.
- Company typePrivate
- Founded1986
- HeadquartersSanta Fe Springs, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Resource Management Services does
Resource Management Services, Inc. (RMS) is a woman-owned, founder-led professional services firm founded in 1986 by Judy Hammond and headquartered in Long Beach, California. The company provides compliance management, auditing, consulting, and training services to creditors and their third-party collection vendors, operating under a sales-led direct engagement model with customized, quote-based pricing. RMS's stated service lines are four: Consulting Services (independent reviews, compliance management systems, vendor management programs), Auditing Services (third-party vendor audits covering bankruptcy, deceased, repossession, auction houses, and litigation compliance), Training Programs (custom and 'suitcase' classes, including the RMS Third Party Vendor Auditing course, with consistent student ratings of 4.85 stars), and the Recovery Management Network (RMN) — a creditor-only peer networking organization founded in 1997 that hosts a Credit Union Peer Group sub-chapter.
The company works with some of the largest banks, financial institutions, utilities, and telecom companies in the United States as well as smaller creditors, and reports clients abroad, though no customer logos are publicly disclosed. Its competitive positioning rests on decades of practitioner experience within its leadership team (Bev Evancic, formerly of AT&T Universal Card Services, Citi, and Federated Department Stores; Ken Evancic, 20+ years at Citi ending as SVP Collections Director) and on category-defining industry contributions including co-founding the Debt Buyers' Association (now DBA International) and producing the Collection and Recovery Solutions conference (2002–2022) and the Debt Connection Symposium & Expo (2006–2022), both of which were wound down in 2022.
RMS makes money entirely through professional services fees — consulting engagements, vendor audits, training courses, and RMN membership/sponsorship — supplemented by an opt-in 'Twice Monthly News' newsletter and a sister content site, CollectionComplianceExperts.com. The firm is privately held, bootstrapped, with no disclosed investors, no M&A activity, no funding rounds, and no subsidiaries. RMS carries PCI DSS compliance certification applicable to its payment-card handling processes.
Resource Management Services firmographics
Firmographics- Name
- Resource Management Services
- Legal name
- Resource Management Services, Inc.
- Website
- https://resourcemanagement.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Resource Management Services is a woman-owned, founder-led consulting firm founded in 1986 that provides compliance, auditing, consulting, and training services to creditors and their third-party collection vendors in the U.S. and abroad.
- Ownership category
- akta.pro rank
Resource Management Services industry classification
Industry- Product category
- Collection Compliance Consulting
- NAICS
- Offices of Certified Public Accountants (541211)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Expense Management & T&E Audit (Employee Expenses, Corporate Cards) (BPAAAGAE)
Keywords
Where Resource Management Services is headquartered
LocationHeadquarters
- HQ city
- Santa Fe Springs
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Resource Management Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- Professional Services: RMS generates revenue through consulting engagements, auditing services for third-party vendors, and training programs. Services include compliance management, vendor oversight, operational reviews, and specialized training courses for collection professionals.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Resource Management Services product offering
Product offeringCore offering
Resource Management Services, Inc. (RMS) is a woman-owned professional services firm founded in 1986 that provides independent consulting, third-party vendor auditing, compliance management, and training services to creditors and collection operations. The firm helps banks, financial institutions, utilities, and telecommunications companies manage regulatory compliance, oversee collection agencies and specialty vendors, and benchmark operational performance across debt collection and recovery functions.
Product overview
Resource Management Services, Inc. is a woman-owned consulting firm founded in 1986 specializing in compliance, oversight, collections, and recovery services for creditors. The company's offerings consist of four integrated service lines: Consulting Services (providing independent reviews and mentoring for compliance and operational effectiveness), Auditing Services (conducting third-party vendor audits for compliance and performance), Training Programs (offering custom virtual and in-person classes on collection management and vendor auditing), and the Recovery Management Network (RMN), a membership-based peer networking organization for creditors. These services work together to provide creditors with comprehensive oversight and compliance management solutions.
Differentiator
Problem solved
Functional benefit
Brands
- Recovery Management Network (RMN): A unique networking organization strictly for creditors, providing collection and recovery professionals with peer contact, resources, and information.
- Credit Union Peer Group (CUPG)
Products and services
- Consulting Services Independent consulting engagements providing compliance oversight, collection and recovery operation reviews, vendor management programs, and compliance management systems for creditors, collection agencies, and debt buyers.
- Auditing Services Third-party vendor auditing services evaluating collection agencies and attorney firms for compliance with laws, regulations, contracts, and work standards, with specialized coverage of bankruptcy, deceased, repossession, auction houses, and litigation vendors.
- Training Programs Custom and "suitcase" training classes covering oversight, collection management, vendor management, and third-party vendor auditing, offered in virtual and in-person formats with mentoring and private training options for collectors and collection management professionals.
- Recovery Management Network (RMN) A peer networking organization for creditors in the collection and recovery industry, providing monthly conference calls, webinars, annual meetings, and information sharing among members.
- Credit Union Peer Group (CUPG) A special sub-group within the Recovery Management Network specifically for credit union members, featuring separate bi-weekly calls focused on current credit union issues.
Quantifiable outcome
- Classes consistently received high ratings – 4.85 stars Average
Companies that use Resource Management Services
Customer profileSegments3 records
Ideal customer profiles3 records
Resource Management Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Resource Management Services partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and major.
- CollectionComplianceExperts.comcoreSister website operated by RMS providing blogs and resources on collection compliance topics. The two entities work together to provide complementary content and the Twice Monthly News newsletter.
- Collection and Recovery Solutions ConferencemajorIndustry conference produced by RMS from 2002 to 2022, serving as a major industry event for collection and recovery professionals. The annual RMN Tie-In meeting is held at this event.
- Debt Connection Symposium & ExpomajorIndustry conference produced by RMS from 2006 to 2022, providing education and networking for debt buying and collection industry professionals.
Scale indicators2 records
Recent moves6 records
Expansion highlights4 records
Resource Management Services competitors and assessment
Company assessmentDirect peers
- Crowe LLP: Top-10 U.S. accounting and advisory firm with a dedicated Accounts Receivable Management (ARM) practice serving banks, creditors, and collection agencies on compliance, audit, and operational effectiveness — directly overlapping RMS's core offerings to the same customer base.
- ACA Compliance Group: Specialized financial services compliance consulting firm providing regulatory compliance, risk management, and surveillance services to asset managers, banks, and financial firms — closely comparable to RMS's compliance oversight and auditing work for creditors.
Broad incumbents
- Protiviti: Global consulting firm specializing in risk, compliance, and internal audit; serves large financial institutions with regulatory and operational risk services that overlap with RMS's creditor-side compliance and vendor oversight offerings.
- RSM US LLP: Top-5 U.S. audit, tax, and consulting firm with a financial services practice that performs risk, regulatory, and operational consulting for banks and lenders — comparable to RMS as a creditor-focused compliance advisor.
- Moss Adams: West Coast-based accounting and consulting firm with a financial services practice offering risk, regulatory, and compliance services to banks and fintech lenders — overlapping RMS's compliance and vendor oversight scope.
- BDO USA: Global accounting and advisory network with a strong financial services risk and compliance practice serving banks and lenders on regulatory, audit, and operational consulting engagements.
- Alvarez & Marsal: Global professional services firm with a financial services practice providing risk, regulatory, and operational advisory to banks and financial institutions — competes for compliance and operational effectiveness engagements.
- FTI Consulting: Global advisory firm with a Financial Services practice covering regulatory compliance, risk, and operational consulting for banks and credit issuers — comparable in scope to RMS's creditor-side audit and compliance work.
Others
- Hudson Cook, LLP: Consumer financial services law firm providing regulatory compliance and legal counsel to banks, lenders, and ARM industry participants — adjacent to RMS's compliance consulting through shared client base and regulatory domain.
- Receivables Management Association International (RMAI): Industry association for the receivables management and collection industry providing certification, education, and standards — adjacent ecosystem participant that overlaps with RMS's training, certification support, and industry-convening activities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Resource Management Services social profiles
Digital presenceResource Management Services compliance and trust
Trust signalCompliance1 record
Resource Management Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Resource Management Services leadership team
Management profileNumber of profiles
Profiles3 records
Resource Management Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Resource Management Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Resource Management Services
What does Resource Management Services do?
Resource Management Services, Inc. (RMS) is a woman-owned professional services firm founded in 1986 that provides independent consulting, third-party vendor auditing, compliance management, and training services to creditors and collection operations. The firm helps banks, financial institutions, utilities, and telecommunications companies manage regulatory compliance, oversee collection agencies and specialty vendors, and benchmark operational performance across debt collection and recovery functions.
Is Resource Management Services a public or private company?
Resource Management Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Resource Management Services founded?
Resource Management Services was founded in 1986. It employs 11 to 50 people.
Where is Resource Management Services based?
Resource Management Services is headquartered in Santa Fe Springs, United States, in the North America region.
How does Resource Management Services make money?
One revenue line is on record: professional Services.
Who are Resource Management Services's main competitors?
Direct peers on record are Crowe LLP and ACA Compliance Group. Broad incumbents are Protiviti, RSM US LLP, Moss Adams, BDO USA, Alvarez & Marsal and FTI Consulting. Others are Hudson Cook, LLP and Receivables Management Association International (RMAI).
Does Resource Management Services have an API?
No public API is recorded for Resource Management Services.
What industry is Resource Management Services in?
Resource Management Services's product category is Collection Compliance Consulting. Its primary akta.pro industry code is BPAAAGAE, Expense Management & T&E Audit (Employee Expenses, Corporate Cards). Its NAICS code is 541211 and its SIC code is 8744.