What Unlock Technologies does

Unlock Technologies Pvt. Ltd. is a Mumbai-headquartered IT services company founded in 2012 by Prateek Patel, delivering custom software development, managed IT services, cybersecurity, data services, and artificial intelligence solutions to mid-market and enterprise clients. The firm has built particular depth in four primary verticals — fintech, logistics, travel, and shipping/maritime — supplemented by secondary exposure to healthcare, manufacturing, professional services, and nonprofit clients. The company employs 50-60+ technical staff and reports 500+ completed projects over 12+ years of operation, with a self-reported 98% customer satisfaction rate.

The technology stack spans full-stack web development across .NET, Java, PHP, Node.js, Python, and React.js, mobile development across React Native, Flutter, Xamarin, iOS, and Android, and cloud platforms including AWS and Microsoft Azure. Industry-specific modules include a Reserve Bank of India-compliant PPI Wallet Management System with fraud velocity monitoring, UIDAI AUA/KUA integration with HSM and KYC Vault, UPI integration with mandate and UDR support, NCMC Card integration, Rupay GPR and Gift Card issuing, and merchant panel tooling. Logistics modules cover parcel booking, courier management, Shiprocket integration, and GPS tracking, while travel modules integrate IRCTC, hotel, bus, and cruise booking APIs. The AI offering covers generative AI, recommender systems, predictive analytics, AI chatbots, and robotic process automation, applied across fintech fraud detection and general business automation use cases.

The business model combines recurring revenue from managed IT services delivered on a fixed monthly fee, project-based custom software development with quote-based pricing, and time-based developer hiring under fixed-price, hourly, or on-site engagement models. Distribution is sales-led with consultation-based engagement via the company website and direct sales outreach, supplemented by a technology partner network including Microsoft (certified partner), AWS, Bitrix24, Trend Micro, EMC, and Redington. Named enterprise clients include PayPoint India Networks and My Payment Bazaar in fintech and Donear Industries in manufacturing, suggesting anchor-account dependency concentrated in regulated Indian fintech. The company is privately held with no disclosed external funding and operates exclusively within India.

Name

Unlock Technologies

Legal name

Unlock Technologies Pvt. Ltd.

Website

https://unlocktech.in

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

11–50 employees

Short description

Unlock Technologies is a Mumbai-based IT services firm delivering custom software, managed IT, cybersecurity, and AI solutions to mid-market and enterprise clients, with specialized modules for fintech, logistics, travel, and shipping/maritime industries.

Ownership category

akta.pro rank

Product category

IT Services and Custom Software Development

NAICS

Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151), Other Computer Related Services (541519), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE)

Keywords

• Custom software development
• Managed IT services
• Cybersecurity consulting
• Artificial intelligence solutions
• Fintech software development

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Fixed and predictable monthly fee model for comprehensive IT coverage including monitoring, management, support, and security of all IT systems and users. Also offers co-managed IT services as extension of client teams.
2. Custom Software Development: Project-based custom web and mobile application development services. Includes solutions for fintech, logistics, travel, and shipping industries.
3. Developer Hiring: Flexible engagement models for hiring developers including Fixed Price-Time Model, Time-Based Model (hourly), and On-site Model.
4. Website Design and Development: Custom website design and development services including corporate websites, e-commerce, landing pages, and WordPress development.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Unlock Technologies provides custom software development and managed IT services to enterprises and mid-market businesses, spanning AI/ML solutions, data services, cybersecurity, web and mobile application development, and website design. Industry-specific solutions are delivered for fintech (PPI wallet management, UPI, UIDAI integrations), logistics (courier and parcel booking platforms), travel (IRCTC, hotel, bus, cruise booking), and shipping/maritime clients. The company also offers technology consultancy, digital transformation services, and flexible developer staffing engagements.

Product overview

Unlock Technologies is an IT services company offering a comprehensive portfolio of technology solutions organized around core service offerings and industry-specific modules. The core offerings include Artificial Intelligence Solutions (generative AI, chatbots, RPA, predictive analytics), Data Services (data warehousing, ETL, visualization), Cyber Security, Custom Web/Mobile Application Development, Website Design, and Hire Developer services. These are supplemented by managed IT services and technology consultancy. Industry-specific solutions are delivered as modules across Fintech (PPI Wallet, UPI, UIDAI, Rupay, NCMC Cards, KYC platforms), Travel (IRCTC, Hotel, Bus, Cruise APIs), and Logistics (courier management, parcel booking, GPS tracking, Shiprocket). The company operates a platform-plus-modules architecture where foundational services are complemented by domain-specific integrations and solutions for fintech, logistics, travel, shipping, and maritime industries.

Differentiator

Problem solved

Functional benefit

Products and services

• Artificial Intelligence Solutions AI development services including generative AI models, recommender systems, predictive analytics, AI chatbot development, robotic process automation, and custom AI solution development for enterprise clients.
• Data Services Data management solutions including data warehouse management, ETL (Extract, Transform, Load), data integration, visualization, analytics, and custom AI solutions development for business intelligence and decision-making.
• Cyber Security Services Cybersecurity solutions including compliance assessment, vulnerability management, cloud migration security, disaster recovery planning, multi-factor authentication, cybersecurity strategy, and endpoint detection and response with 24x7 monitoring.
• Custom Web Application Development Custom web application development services including internal portals, customer portals, vendor portals, API integrations, ecommerce websites, business intelligence tools, CMS, CRM, ERP, and ERM systems.
• Custom Mobile Application Development Mobile application development for Android, iOS, and cross-platform including PWA development, UI/UX design, app modernization, and post-launch maintenance.
• Website Design and Development Website design and development services including custom design, corporate websites, mobile-responsive websites, WordPress development, e-commerce websites, landing pages, and ongoing website support.
• Hire Developers Developer staffing service allowing clients to hire skilled developers for UI/UX design, React.js development, and other technologies under flexible engagement models including fixed price, time-based, and on-site.
• Managed IT Services Managed IT services providing fully managed and co-managed IT support, vCIO services, IT helpdesk, network support, field tech support, and technical implementation for a fixed predictable monthly fee.
• Technology Consultancy Technology consulting services assessing existing technology infrastructure to identify gaps and opportunities for improvement and designing custom software solutions for clients.
• Digital Transformation Services Digital transformation services helping businesses modernize operations through technology adoption and process optimization across automation, security, and efficiency initiatives.
• Fintech Software Solutions Custom financial software solutions including PPI Wallet Management System, UIDAI Integration, UPI Integration, Rupay GPR and Gift Cards, UPI Payment Gateway, NCMC Cards, Onboarding and KYC platforms, Merchant Panel, and Financial Service Integration for fintech clients in India.
• Travel Software Solutions Custom travel software solutions including IRCTC API Integration for rail tickets, Hotel Booking, Bus Booking Platform, and Cruise Booking integrations for travel agencies and OTAs.
• Logistics Software Solutions Custom logistics software solutions including online documents and parcel booking platform, courier business management portal, product management, cash on delivery model, API integrations (Shiprocket), customized shipment modules, and GPS tracking.

Quantifiable outcome

• 98% Customer Satisfaction
• +4 more outcomes

Named customers3 records

Segments8 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration24 records

AI capability8 records

Feature12 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft certified partner status. Platform partnership for cloud services (Azure) and development tools. Enables delivery of Microsoft-based solutions and integrations.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud platform partnership providing AWS cloud infrastructure services for client solutions. Enables scalable, secure cloud deployment.
• RedingtonminorChannel Partner/ Reseller/ DistributorTechnology distributor partnership for procurement services. Redington enables sourcing of technology products from authorized channels.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Persistent Systems: Larger India-based IT services company with deep BFSI and digital payments expertise. Operates broader portfolio at greater scale but in the same custom development and fintech integration space as Unlock.
• TCS (Tata Consultancy Services): Largest Indian IT services company with end-to-end custom development, managed services, and consulting across all verticals Unlock serves. Establishes the upper bound of competition for large enterprise contracts.
• Infosys: Global Indian IT services major with extensive fintech, BFSI, and logistics digital transformation practices. Sets competitive benchmarks on scale, talent, and enterprise relationships that Unlock is benchmarked against.
• Mphasis: Mid-to-large Indian IT services firm serving BFSI and logistics verticals with custom software development, cloud, and managed services. Comparable end markets but significantly larger scale.

Direct peers

• Birlasoft: Mid-tier Indian IT services firm providing custom application development, cloud, and digital engineering primarily to BFSI and manufacturing verticals. Comparable mid-market positioning and service breadth.
• Damco Solutions: India-based IT services and custom software development firm serving global clients across fintech, logistics, and e-commerce. Comparable in size, geographic footprint, and service portfolio to Unlock Technologies.
• Marlabs LLC: Digital services firm with significant India delivery presence providing custom development, data engineering, and cloud services to enterprise clients in financial services and logistics. Similar service mix and Indian roots.
• Cybage Software: Indian mid-sized IT services company offering custom software development, digital transformation, and technology consulting across verticals including financial services and logistics. Similar headcount and delivery model to Unlock.
• Kellton Tech Solutions: India-headquartered IT services company offering custom development, digital transformation, and AI/ML services with similar vertical focus on fintech and enterprise clients. Directly comparable scale and offerings.
• Mindgate Solutions: Mumbai-headquartered IT solutions firm specializing in payments, banking, and financial technology implementations including UPI, PPI, and digital banking platforms. Most direct fintech-payments specialist comparable to Unlock's fintech work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/unlock-technologies-private-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Unlock Technologies