collaborationroom.ai
Collaborationroom.ai provides a browser-based, AI-enabled collaboration platform for remote and hybrid contact centers, offering continuous video, audio, and screen sharing with security and monitoring modules, primarily serving debt collection and accounts receivable enterprises.
- Company typePrivate
- Founded2020
- HeadquartersSammamish, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What collaborationroom.ai does
Collaborationroom.ai is an enterprise SaaS provider of continuous, synchronous collaboration software purpose-built for remote and hybrid contact centers. Founded in 2020 and operating as Global Import L.L.C. d/b/a Collaborationroom.AI, the company serves debt collection, accounts receivable, and BPO customers with a browser-based platform that delivers continuous video, audio, and screen sharing between agents and supervisors. The platform adds AI-enabled capabilities including computer-vision-based emotion and facial expression detection, anomaly detection for security threats (mobile phone usage, shoulder surfing, unauthorized subcontracting), and automated alerting for agent distress and compliance events, all without recording personally identifiable information.
The product surface consists of a core platform plus six integrated modules covering privacy, training and coaching, employee monitoring, compliance, productivity, and remote engagement. The technology stack is entirely browser-based with no installation required, and the company holds PCI DSS Level 2 and AICPA SOC 2 Type 2 certifications, positioning it for regulated industries. The company claims a patented underlying architecture for continuous collaboration in contact center environments.
The business model is a sales-led, custom-quoted SaaS subscription billed monthly with flexible month-to-month contracts and bundled implementation support including project kickoff, team training, and proactive account management. Go-to-market relies on direct enterprise sales driven by demo requests, supported by case-study content marketing and an email newsletter with 500+ contact center leader subscribers. The company has reached 90+ contact center customers across 18 countries with a team of 11-50 employees, operates without disclosed external institutional funding, and is led by founder/CEO Sameer Maini and VP of Sales John Stock.
collaborationroom.ai firmographics
Firmographics- Name
- collaborationroom.ai
- Legal name
- Global Import L.L.C d/b/a Collaborationroom.AI
- Website
- https://collaborationroom.ai
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Collaborationroom.ai provides a browser-based, AI-enabled collaboration platform for remote and hybrid contact centers, offering continuous video, audio, and screen sharing with security and monitoring modules, primarily serving debt collection and accounts receivable enterprises.
- Ownership category
- akta.pro rank
collaborationroom.ai industry classification
Industry- Product category
- Contact Center Collaboration Software
- NAICS
- Software Publishers (513210), Software Publishers (5132), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI Governance, Risk & Compliance (GRC) Platforms (HDAAAMAA), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG)
Keywords
Where collaborationroom.ai is headquartered
LocationHeadquarters
- HQ city
- Sammamish
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
collaborationroom.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Monthly subscription model for contact center collaboration platform with flexible month-to-month contracts. Revenue generated through per-seat or enterprise licensing of the platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise pricing with month-to-month flexibility |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels3 records
collaborationroom.ai product offering
Product offeringCore offering
CollaborationRoom.ai sells a patented, browser-based SaaS platform that delivers continuous video, audio, and screen sharing between remote contact center agents and their supervisors, with AI-powered monitoring, security threat detection, productivity tracking, and interactive training/coaching. The product is sold to enterprise contact centers on a monthly subscription basis and is PCI DSS Level 2 and SOC 2 Type 2 certified for handling sensitive data.
Product overview
CollaborationRoom.ai is a unified contact center optimization platform that combines continuous video, audio, and screen sharing with AI-powered security and productivity features. The platform consists of a core product with multiple integrated modules: Agent Client Privacy Software, Training and Coaching for Remote Teams, Employee Monitoring Software, Compliance Software, Productivity Software for Remote Teams, and Remote Call Center Engagement. These modules work together to provide real-time visibility into agent work, AI-enabled emotion detection and security threat identification, interactive training capabilities, and compliance monitoring—all accessible through a browser-based solution with no installations required.
Differentiator
Problem solved
Functional benefit
Products and services
- CollaborationRoom.ai Platform Patented, browser-based SaaS platform that delivers continuous video, audio, and screen sharing between contact center agents and supervisors, with AI-enabled security detection, real-time agent monitoring, productivity tracking, and interactive training/coaching. Sold to enterprise contact centers on a monthly subscription basis with month-to-month contracts and implementation support.
Quantifiable outcome
- 33% increase in calls taken
- +6 more outcomes
Companies that use collaborationroom.ai
Customer profileNamed customers3 records
Segments1 record
Ideal customer profiles1 record
collaborationroom.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability7 records
Feature4 records
collaborationroom.ai partnerships and signals
Strategic signalScale indicators5 records
Recent moves3 records
Expansion highlights5 records
collaborationroom.ai competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
collaborationroom.ai social profiles
Digital presencecollaborationroom.ai compliance and trust
Trust signalCompliance2 records
collaborationroom.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
collaborationroom.ai leadership team
Management profileNumber of profiles
Profiles2 records
collaborationroom.ai funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
collaborationroom.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about collaborationroom.ai
What does collaborationroom.ai do?
CollaborationRoom.ai sells a patented, browser-based SaaS platform that delivers continuous video, audio, and screen sharing between remote contact center agents and their supervisors, with AI-powered monitoring, security threat detection, productivity tracking, and interactive training/coaching. The product is sold to enterprise contact centers on a monthly subscription basis and is PCI DSS Level 2 and SOC 2 Type 2 certified for handling sensitive data.
Is collaborationroom.ai a public or private company?
collaborationroom.ai is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was collaborationroom.ai founded?
collaborationroom.ai was founded in 2020. It employs 11 to 50 people.
Where is collaborationroom.ai based?
collaborationroom.ai is headquartered in Sammamish, United States, in the North America region.
How does collaborationroom.ai make money?
One revenue line is on record: saaS Subscription.
Does collaborationroom.ai have an API?
No public API is recorded for collaborationroom.ai.
What industry is collaborationroom.ai in?
collaborationroom.ai's product category is Contact Center Collaboration Software. Its primary akta.pro industry code is EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 513210 and its SIC code is 7373.