Telmex

What Telmex does

Telmex (Teléfonos de México) is the dominant fixed-line telecommunications operator in Mexico, controlled by Carlos Slim through América Móvil. Founded in 1947 and headquartered in Mexico City, the company operates 600,000+ kilometers of fiber optic infrastructure, five ICREA Nivel VI-certified data centers with combined 70MW capacity, and Pacific submarine cable systems including the TMX5 link. Its core consumer product is Infinitum, a fiber-based internet service offering symmetric speeds up to 1Gbps bundled with unlimited domestic and international calling, security software, and entertainment subscriptions to streaming platforms including Netflix, Amazon Prime, HBO Max, Disney+, F1 TV, and Claro video. The company also operates a WiFi Móvil hotzone network with over 9,000 locations, and serves more than 9,000 WiFi access points including 20,599 in Mexico City alone.

Telmex serves three primary customer segments — residential consumers, small and medium businesses, and enterprise/government — through a multi-channel go-to-market spanning Centro de Atención Telmex retail outlets, inside sales call centers, telmex.com e-commerce, WhatsApp, and mobile applications available on iOS, Android, and Huawei AppGallery. The business model is overwhelmingly subscription-based, with monthly recurring fees ranging from approximately $389 to $1,399 MXN for residential fiber packages and $799 to $2,289 MXN for business packages. Additional revenue streams include managed data center services through Telmex Triara, multi-cloud connectivity (AWS, Azure, Oracle, Google, Huawei, IBM), UCaaS/CCaaS, cybersecurity, managed network services, and reselling commissions on third-party SaaS products. The company maintains a 1990 universal service concession that mandates public telephone booth coverage, accounting for 72% of Mexico's public telephone booth market.

Strategically, Telmex is shifting its center of gravity from legacy fixed-line voice toward fiber broadband, enterprise cloud services, and data center capacity. The planned sixth data center in northwestern Mexico (construction 2026), the TMX5 submarine cable, and the expansion of enterprise cloud, cybersecurity, and vertical solutions (healthcare, hospitality, public safety) signal this transition. Telmex also operates alongside sister company Telcel (mobile) under the América Móvil umbrella, enabling cross-selling of mobile airtime via the Telmex billing platform. Notable operational risks include a June 2026 multi-region service outage and historical exposure to money laundering investigations tied to the broader telecom ecosystem.

Name

Telmex

Legal name

Telmex

Website

https://telmex.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Telmex is Mexico's dominant fixed-line telecommunications operator, providing fiber internet (Infinitum), voice, data center (Telmex Triara), cloud, and enterprise managed services to residential, SMB, and government customers across Mexico.

Ownership category

akta.pro rank

Product category

Fixed-Line Telecommunications

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Telecommunications (517), All Other Telecommunications (517810)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Terrestrial Long-Haul Fiber Backbone Operators (Intercity/Interstate) (HDAIALAG), Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)

Keywords

• Fiber optic internet
• Enterprise cloud services
• Fixed-line telephony
• Managed data centers
• Telecommunications services

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Residential Internet Services: Monthly subscription fees for Infinitum internet packages ranging from basic 120Mbps to 1Gbps fiber connections, bundled with telephony and entertainment services. Revenue generated through recurring monthly charges with optional add-ons for streaming services.
2. Business and Enterprise Telecommunications: Managed IT services, cloud connectivity, cybersecurity, collaboration tools, and dedicated internet solutions for businesses ranging from SMB to large enterprises. Includes Microsoft 365 reselling, cloud migration services, and managed network infrastructure.
3. Data Center and Cloud Services: Hosting, managed hosting, disaster recovery, and cloud connectivity services through Telmex Triara data centers. Revenue from colocation, managed services, and cloud interconnection.
4. Mobile Airtime (Telcel Integration): Recurring airtime credits and mobile data packages sold through Telmex billing platform, leveraging cross-selling between Telmex fixed-line and Telcel mobile services under Carlos Slim's telecom conglomerate.
5. Third-Party Entertainment Subscriptions: Reseller commissions and billing facilitation for Netflix, Amazon Prime, HBO Max, Disney+, Claro video, and other streaming services contracted through Telmex platform, with revenue from markup or commission on third-party subscriptions.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Telmex operates Mexico's dominant fixed-line telecommunications system, providing fiber optic internet (Infinitum brand), fixed-line telephony with unlimited domestic and international calling, and bundled entertainment subscriptions to residential, small business, and enterprise customers. The company runs ICREA-certified Telmex Triara data centers, submarine cable infrastructure, and a 600,000+ kilometer fiber optic network to deliver managed cloud, cybersecurity, unified communications, SD-WAN, and multi-cloud connectivity services across Mexico.

Product overview

Telmex operates as a comprehensive telecommunications company offering a multi-tiered product portfolio centered on its Infinitum fiber optic internet service for residential, business, and enterprise segments. The residential offering (Infinitum) combines high-speed internet with bundled streaming entertainment platforms (Netflix, Amazon Prime Video, HBO Max, Disney+, F1 TV, StarTV Stream, mvshub, Claro video) and security services (McAfee Antivirus). The business segment (Infinitum Negocio) extends connectivity with productivity software integrations (Microsoft 365, Google Workspace, Aspel business suite, Siigo), while the enterprise division provides advanced solutions including multi-cloud integrations (AWS, Azure, Oracle, Google Cloud, Huawei, IBM), managed data center services (Triara with ICREA Nivel VI certification), cybersecurity offerings (perimeter security, threat detection, cyber intelligence), unified communications (CUAD, video conferencing, Cloud PBX, IP trunking), contact center solutions (Amazon Connect, NICE CXone, Genesys), and network services (SD-WAN, managed networks, cloud connectivity). Supporting services include cloud storage (Claro Drive), email (Infinitum Mail), mobile WiFi hotspots, smart home solutions, and mobile airtime recharge.

Differentiator

Problem solved

Functional benefit

Products and services

• Infinitum Residential Fiber Internet
• Infinitum Gamer
• Infinitum Negocio (Business Internet)
• Internet Empresarial
• Centros de Datos Telmex Triara
• Nube Empresarial TELMEX
• Redes Administradas (Managed Networks)
• Cloud PBX
• CUAD Telmex (Unified Communications)
• Troncal IP TELMEX
• Flexiport
• Seguridad Perimetral
• Detección de Amenazas Avanzadas
• Sitio Alterno para Continuidad de Negocio
• Hospedaje Administrado
• SIS Plataforma 911
• Expediente Clínico Electrónico
• Aspel Business Suite
• Microsoft 365 (Telmex Reseller)
• Google Workspace (Telmex Reseller)
• Claro Drive Cloud Storage
• Antivirus McAfee (Telmex Bundle)
• WiFi Móvil en Infinitum
• Tiempo Aire Telcel

Quantifiable outcome

• Symmetric speeds up to 1Gbps for residential fiber customers
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration35 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• NetflixcoreGTM or Marketing PartnerNetflix bundled as entertainment add-on with Infinitum packages. Telmex offers Netflix free for first 6 months on select packages, with billing through Telmex receipt. Netflix Standard with ads or HBO Max Basic included with promotional offers.
• Amazon Prime VideocoreGTM or Marketing PartnerAmazon Prime bundled with Infinitum packages as entertainment option. Telmex markets Amazon Prime as add-on to fiber internet packages with promotional pricing for new subscribers.
• HBO Max (Max)coreGTM or Marketing PartnerHBO Max offered as bundled entertainment with Infinitum packages. Customers can add HBO Max at promotional rates with billing through Telmex platform.
• Disney+coreGTM or Marketing PartnerDisney+ Standard ($259/month) and Premium ($339/month) available as add-ons to Infinitum packages. Telmex handles billing and customer activation for Disney+ subscriptions.
• Claro videocoreGTM or Marketing PartnerClaro video streaming service included free with Infinitum packages. Offers Universal+ premium channel bundle, Claro Sports live events, and extensive movie/series catalog.
• McAfeecoreTechnology or IntegrationMcAfee antivirus integrated as bundled security service with Infinitum packages. Offered at $79/month for up to 5 devices, or free for 1 device on select packages. Includes firewall, VPN, identity monitoring, and password manager.
• MicrosoftcoreGTM or Marketing PartnerMicrosoft 365 Business plans (Teams Essential, Business Basic, Standard, Premium) sold through Telmex with billing integration. Telmex offers promotional pricing and 24/7 technical support for Microsoft productivity suites.
• Google (Google Workspace)coreGTM or Marketing PartnerGoogle Workspace productivity tools offered to business customers through Telmex as part of digital business solutions.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Outposts and cloud connectivity offered through Telmex enterprise services. Part of multi-cloud hyperconnectivity solutions for enterprise customers requiring AWS integration.
• Microsoft AzurecoreTechnology or IntegrationAzure cloud connectivity and integration services offered through Telmex enterprise portfolio for multi-cloud enterprise deployments.
• Boingo WirelessminorGTM or Marketing PartnerInternational WiFi roaming partnership allowing Infinitum customers to access over 1 million WiFi hotspots worldwide through Boingo at preferential rates.

Scale indicators7 records

Recent moves8 records

Expansion highlights16 records

Broad incumbents

• América Móvil: Telmex's parent company and Latin America's largest telecom conglomerate, operating fixed-line, mobile, and pay-TV services across 20+ countries. Comparable as a fixed-line and enterprise telecoms operator with overlapping product categories (broadband, enterprise, cloud) at much larger scale.
• Liberty Latin America: Broadband, cable, and enterprise telecom operator across Latin America and the Caribbean. Comparable as a regional fixed-line and enterprise connectivity provider with similar product portfolio (broadband, enterprise, subsea).

Direct peers

• Movistar México (Telefónica): Direct competitor in Mexican fixed-line and enterprise connectivity, offering fiber broadband, mobile, and business solutions under the Telefónica global brand. Highly relevant peer for residential fiber and SMB enterprise segments.
• AT&T México: Major competitor in Mexico offering fixed broadband, mobile, and enterprise services. Comparable as a multi-product telco targeting the same residential, SMB, and enterprise customer base as Telmex.
• Totalplay (Grupo Salinas): Mexican fiber-to-the-home and enterprise connectivity provider owned by Grupo Salinas. Direct competitor in residential fiber and enterprise service across Mexico, frequently cited as a fast-growing challenger to Telmex's broadband share.
• Izzi Telecom (Televisa): Mexican cable and broadband provider owned by Televisa, offering triple-play (cable TV, internet, telephony) and now fiber. Direct competitor in residential broadband and bundled entertainment.
• Axtel: Mexican B2B-focused telecom operator providing enterprise connectivity, data center, and cloud services. Comparable as a fixed-line enterprise and data center competitor in Mexico, though more enterprise-weighted than Telmex.

Regional players

• Megacable: Mexican cable and broadband operator with strong regional presence in western Mexico. Comparable as a domestic fixed broadband and pay-TV competitor with overlapping customer segments.

Emerging players

• Hughes Network Systems (EchoStar): Satellite broadband provider operating in Mexico and Latin America with Jupiter and HTS payloads. Comparable as a connectivity competitor extending broadband reach into under-served Mexican regions where Telmex fiber is uneconomic.
• Viasat: Satellite broadband operator with coverage in Mexico via ViaSat-3. Comparable as a non-terrestrial broadband alternative that competes with Telmex for residential and SMB connectivity in rural and adjacent markets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/telmex
• YouTubeyoutube.com/telmex
• Facebookfacebook.com/telmex
• LinkedInlinkedin.com/company/telmex
• Instagraminstagram.com/telmex

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telmex