MercyOne

What MercyOne does

MercyOne is a non-profit Catholic healthcare system headquartered in Des Moines, Iowa, operating as a unit of Trinity Health, a national Catholic health care system. It runs a network of 18+ medical centers spanning Iowa (Cedar Falls, Centerville, Clinton, Des Moines, Dubuque, Dyersville, Elkader, New Hampton, Newton, North Iowa, Oelwein, Waterloo, West Des Moines) and Illinois (Aledo, Davenport, DeWitt, Silvis), employing more than 22,000 colleagues including care providers and support staff. Its service mix spans primary care, urgent care, cancer care, neurosciences, pharmacy, and ancillary specialties.

The organization's technology backbone is built on third-party infrastructure: a Cerner/Oracle Electronic Health Record system for clinical data, EpicCare Link for external provider connectivity, Health Information Exchange (HIE) participation for cross-system interoperability, and the MyChart patient portal providing 24/7 online access to records, test results, scheduling, prescription refills, and provider messaging. MercyOne also operates virtual visit telehealth capabilities and maintains compliance with HIPAA, HITECH, and 42 CFR Part 2 for substance use disorder treatment programs. Its clinical surface includes specialty service lines such as lung and breast cancer care and Alzheimer's/cognitive decline assessment.

MercyOne's revenue model combines fee-for-service healthcare delivery billed to insurance, Medicare, Medicaid, and patients directly with value-based care contracts administered through its Population Health Services Organization and three ACOs (MercyOne ACO III, Mercy Health Network ACO, MercyOne Genesis ACO). Go-to-market is direct-to-consumer via physical facilities, supplemented by online scheduling, the MyChart portal, virtual visits, and SMS notifications. Pricing varies by service and payer; a price estimator tool and financial assistance programs are publicly available. No revenue figures are disclosed, and the organization does not have external shareholders beyond Trinity Health's institutional structure.

Name

MercyOne

Legal name

Trinity Health

Website

https://mercyone.org

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

MercyOne is a non-profit Catholic healthcare system operating 18+ medical centers across Iowa and Illinois, delivering primary, urgent, cancer, and neurological care to general public, Medicare, and Medicaid patient populations as a unit of Trinity Health.

Ownership category

akta.pro rank

Product category

Hospital and Health System Services

NAICS

Health Care and Social Assistance (62), Ambulatory Health Care Services (621)

SIC

Services-Hospitals (8060), Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Faith-Based & Nonprofit Hospital Systems (HLAFAAAE)

akta.pro secondary industries

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Value-Based Primary Care Organizations (Risk-Bearing) (HLAFAGAF)

Keywords

• Hospital healthcare services
• Primary care services
• Cancer care treatment
• Urgent care services
• Population health management

Headquarters

HQ city

Des Moines

HQ country

United States

HQ region

North America

Offices18 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing healthcare services including hospital care, primary care, cancer care, neurosciences, urgent care, and other medical services. Billed to insurance, Medicare, Medicaid, and patients directly.
2. Population Health Management: Value-based care contracts through MercyOne ACO (Accountable Care Organization) and Population Health Services Organization, managing health outcomes for patient populations.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

MercyOne is a non-profit Catholic healthcare system that operates 18+ hospitals and medical centers across Iowa and Illinois, delivering primary care, urgent care, cancer care, neurosciences, pharmacy, virtual visits, and children's hospital services to individual patients. It supplements these clinical services with a 24/7 patient portal (MyChart), provider-facing EpicCare Link for care coordination, and value-based population health management through its Accountable Care Organizations (MercyOne ACO III, Mercy Health Network ACO, MercyOne Genesis ACO) and Population Health Services Organization.

Product overview

MercyOne is a healthcare network operating as a unit of Trinity Health, providing comprehensive medical services across Iowa. The organization operates on a multi-facility platform model with hospitals and clinics in multiple locations (Cedar Falls, Centerville, Clinton, Des Moines, Dubuque, Dyersville, Elkader, New Hampton, Newton, North Iowa, Oelwein, Quad Cities, Waterloo). The core patient-facing offerings center around MyChart (patient portal), Primary Care, Urgent Care, Cancer Care, Virtual Visits, and Pharmacy services. The provider ecosystem includes EpicCare Link for external provider coordination, while MercyOne Population Health Services Organization and its ACO entities manage value-based care programs and population health initiatives.

Differentiator

Problem solved

Functional benefit

Products and services

• MyChart Patient Portal Online patient portal providing 24/7 access to medical records, test results, doctor messaging, appointment scheduling, prescription refills, and review of medical information for MercyOne patients.
• MercyOne Primary Care Primary care services including annual wellness visits, preventive screenings, vaccinations, and same-day sick care for individuals and families across MercyOne locations.
• MercyOne Urgent Care Urgent care services providing treatment for minor illnesses or injuries at various MercyOne locations, including same-day access for non-emergency needs.
• MercyOne Cancer Care Comprehensive cancer care services including screening, diagnosis, treatment, and follow-up care for cancer types such as lung cancer and breast cancer.
• MercyOne Virtual Visits Telemedicine services allowing patients to receive healthcare consultations remotely through virtual visit technology.
• MercyOne Pharmacy Pharmacy services including online prescription refill capabilities for patient convenience.
• MercyOne Population Health Services Organization (PHSO) Accountable Care Organization (ACO) entity managing population health programs, value-based contracts, post-acute care coordination, and care management for attributed patient populations.
• EpicCare Link Provider-facing portal enabling authorized external healthcare providers to access MercyOne patient records and coordinate care with the health system.
• MercyOne Accountable Care Organizations (ACOs) Accountable Care Organizations including MercyOne ACO III, Mercy Health Network ACO, and MercyOne Genesis ACO, focused on value-based care delivery, care coordination, and population health outcomes.
• MercyOne Hospital and Medical Center Services Inpatient and outpatient hospital services delivered through MercyOne's network of 18+ medical centers across Iowa and Illinois, including the Des Moines Medical Center, Children's Hospital, and Genesis Illinois locations.

Quantifiable outcome

• 22,000+ colleagues providing care
• +1 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability1 record

Feature3 records

Partnerships

One partnership is on record.

• Trinity HealthcoreStrategic or Co-development PartnerMercyOne is a unit of Trinity Health, a national Catholic health care system. MercyOne operates as part of Trinity Health's network of hospitals, nursing homes, and healthcare providers, sharing health information for utilization review, quality assessment, and population health activities.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Ascension Health: Large national Catholic nonprofit health system operating hospitals and care sites across multiple states. Comparable to MercyOne as a peer Catholic nonprofit system with similar service-line constraints, value-based initiatives, and EHR-driven digital strategies.
• SSM Health: Catholic nonprofit health system operating in the Midwest (including Wisconsin and Illinois) and other regions. Comparable to MercyOne as another Midwestern Catholic nonprofit peer pursuing value-based care and regional consolidation strategies.
• Sanford Health: Large nonprofit rural-Midwest health system based in Sioux Falls, South Dakota, with hospitals and clinics across the Dakotas, Minnesota, and Iowa. Comparable as a large nonprofit regional system serving rural Midwestern communities with similar demographic and payer-mix challenges.
• Advocate Health: Large nonprofit health system formed by the merger of Advocate Aurora Health and Atrium Health, with significant Illinois presence. Comparable as a large regional nonprofit system overlapping MercyOne's Illinois footprint and competing for population-health contracts.
• Trinity Health: National Catholic nonprofit health system and MercyOne's parent. Comparable as the broader incumbent platform within which MercyOne operates, sharing infrastructure, branding, and value-based programs while operating at a national scale across many states.
• CommonSpirit Health: One of the largest nonprofit Catholic health systems in the U.S., formed from the merger of Catholic Health Initiatives and Dignity Health. Comparable to MercyOne as a fellow large Catholic nonprofit operator navigating value-based care, M&A consolidation, and shared Trinity-style governance.

Direct peers

• UnityPoint Health: Large nonprofit regional health system headquartered in West Des Moines, Iowa, operating hospitals and clinics across Iowa, Illinois, and Wisconsin. Directly comparable to MercyOne as the other major Iowa-headquartered nonprofit health system competing in the same two-state footprint.
• OSF HealthCare: Catholic nonprofit health system based in Peoria, Illinois, operating hospitals and clinics across Illinois and Michigan. Comparable as a Midwestern Catholic nonprofit system with overlapping Illinois footprint (including the Quad Cities region) and similar value-based/ACO strategy.

Regional players

• University of Iowa Health Care: Academic medical system based in Iowa City providing tertiary and quaternary care across Iowa. Comparable as a major Iowa-based provider competing with MercyOne for specialty referrals, complex cases, and population-health contracts within the same state.
• McFarland Clinic: Large physician-owned multispecialty clinic based in Ames, Iowa, serving central Iowa communities. Comparable as a competing Iowa-based provider organization competing with MercyOne for primary care, specialty referrals, and value-based contracts in central Iowa.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MercyOne_Iowa
• YouTubeyoutube.com/@MercyOneIowa
• Facebookfacebook.com/mercyonedesmoines
• LinkedInlinkedin.com/company/mercyone
• Instagraminstagram.com/mercyone_iowa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MercyOne