Baldwin Hackett & Meeks, Inc.

What Baldwin Hackett & Meeks, Inc. does

Baldwin Hackett & Meeks, Inc. (BHMI) is a privately held U.S. enterprise software company founded in 1986 and headquartered in Omaha, Nebraska. The company develops and sells the Concourse Financial Software Suite, a modular back-office platform for processing electronic payment transactions across credit, debit, ATM, POS, mobile, and account-to-account rails. Concourse is built on a continuous processing architecture (eliminating legacy batch constraints), transaction life cycle linkage, and a configurable rules engine, and is sold as five licensable modules: Core, Extended Settlement, Reconciliation, Fees & Commissions, and Disputes. The platform holds PCI PA-DSS and PCI SSF certifications and integrates with Mastercard Claims Manager, Visa VROL, ISO 20022, SEPA, NPP Australia PayTo, Interac, Zelle, and PULSE.

BHMI's customers are predominantly financial institutions, payment processors, and payment networks, including Mastercard, PULSE, Interac, Zelle, Cuscal, Payshop, and Everlink. The company generates revenue through enterprise software licensing (annual subscription for modules sold separately or together), implementation services delivered by senior in-house staff, and recurring 24/7/365 support and maintenance contracts. Distribution combines direct enterprise sales with a reseller agreement signed with NCR Atleos in 2023. The company remains entirely bootstrapped and founder-controlled following the July 2025 passing of co-founder and CEO Dr. Jack T. Baldwin, with co-founder Dr. Lynne J. Baldwin (President) and Michael E. Meeks (CTO) continuing to lead operations supported by a 51–100 employee U.S.-based Software Development Center.

Name

Baldwin Hackett & Meeks, Inc.

Legal name

Baldwin Hackett & Meeks, Inc.

Website

https://bhmi.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

Baldwin Hackett & Meeks, Inc. (BHMI) develops and licenses the Concourse Financial Software Suite, a modular back-office platform for settlement, reconciliation, fees, and dispute processing of electronic payments, sold to financial institutions, payment processors, and payment networks globally.

Ownership category

akta.pro rank

Product category

Payment Processing Software

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Payment Gateways & Orchestration (BPAMAFAA)

Keywords

• Payment processing software
• Back-office settlement
• Transaction reconciliation
• Chargeback management
• Financial software suite

Headquarters

HQ city

Omaha

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Licensing: The Concourse Financial Software Suite includes five software modules (Core, Extended Settlement, Reconciliation, Fees & Commissions, Disputes) that can be licensed separately or together to meet a company's specific back-office processing needs. This is the primary revenue stream for BHMI.
2. Implementation Services: All Concourse installations are implemented by senior BHMI staff. Senior project managers, tech leaders, and specialists are assigned to each implementation project for project engineering, hardware sizing, software configuration, workflows, testing, and installation.
3. Support and Maintenance: BHMI provides 24/7 support 365 days per year. Support includes maintenance support for new features and releases, training courses, and additional customized services as needed.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

BHMI sells the Concourse Financial Software Suite, a modular back-office payment processing software platform licensed to financial institutions, payment processors, and payment networks. The suite includes five licensable modules — Core, Extended Settlement, Reconciliation, Fees & Commissions, and Disputes — that automate settlement, reconciliation, fee assessment, and chargeback workflows for credit, debit, ATM, POS, mobile, and account-to-account transactions. BHMI also delivers senior-staff implementation, customization, and 24/7 support services alongside the software.

Product overview

BHMI offers the Concourse Financial Software Suite, a modular platform-plus-modules architecture for back-office processing of electronic payment transactions. The suite comprises five core modules: Concourse – Core (foundational transaction processing and repository), Concourse – Extended Settlement (continuous settlement), Concourse – Reconciliation (real-time data reconciliation), Concourse – Fees & Commissions (rules-based fee calculation), and Concourse – Disputes (workflow-driven chargeback and dispute management). The modules can be licensed separately or together. BHMI also provides professional services including implementation, customizations, and 24/7 support. The company was founded in 1986 and is headquartered in Omaha, Nebraska.

Differentiator

Problem solved

Functional benefit

Brands

• Concourse Financial Software Suite: A modular software suite for back-office processing of electronic payment transactions, including settlement, reconciliation, fee assessment, dispute management, and real-time transaction processing.
• Concourse – Core
• Concourse – Extended Settlement
• Concourse – Reconciliation
• Concourse – Fees & Commissions
• Concourse – Disputes

Products and services

• Concourse Financial Software Suite A modular, integrated software suite for back-office processing of electronic payment transactions including credit card, debit card, ATM, POS, mobile, and account-to-account transactions. Comprises five licensable modules: Core, Extended Settlement, Reconciliation, Fees & Commissions, and Disputes. Licensed to financial institutions, payment processors, payment networks, and merchant acquirers.
• Concourse – Core The foundational module of the Concourse Financial Software Suite providing centralized transaction repository, continuous processing architecture, transaction life cycle linkage, browser-based UI, PCI compliance, real-time data access, multi-tenant access, configurable rules engine, and real-time summaries and reporting for electronic payment transactions.
• Concourse – Extended Settlement A settlement processing solution with a configurable rules engine and continuous processing architecture that ensures successful settlement of electronic payment transactions. Supports multiple distribution methods including ACH, ISO 20022, and AFT.
• Concourse – Reconciliation A real-time, rules-based reconciliation solution that automates reconciliation of transaction data from multiple sources, identifies discrepancies, provides real-time net positions and suspense items, and supports currency-based reconciliation for electronic payment transactions.
• Concourse – Fees & Commissions A flexible, rules-based fees and commissions engine that calculates any type of fee or commission on electronic payment transactions, supporting flat, tiered, periodic, and recurring fees in any currency.
• Concourse – Disputes A workflow-driven dispute and chargeback management system that automates the full dispute lifecycle from initial claim entry to final resolution for issuers and acquirers, with two-way integration to Mastercard Claims Manager and Visa VROL.
• Concourse Implementation Senior-staff-delivered implementation services including Project Initiation Workshops (PIW), Product Solution Documents (PSD), system engineering, hardware sizing, software configuration, testing, and production oversight for Concourse installations.
• Concourse Customizations Custom software development and configuration services tailored to unique client requirements, performed by either the BHMI project team or the Concourse product team depending on product code impact.
• Concourse Support 24/7/365 support services, maintenance releases for new features, training courses (on-site, remote, or at BHMI's corporate center), and additional customized services as needed for Concourse installations.

Quantifiable outcome

• Over 30% of a financial institution's back-office labor costs are associated with reconciliation - Concourse automates this process
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core, minor and flagship.

• NCR AtleoscoreChannel Partner/ Reseller/ Distributor · 28 November 2023NCR Atleos signed a reseller agreement with plans to resell BHMI's Concourse Financial Software Suite. This partnership extends BHMI's distribution reach through NCR Atleos's established channel relationships in the payments industry.
• U.S. Payments ForumminorStrategic or Co-development Partner · 24 September 2021BHMI officially joined the U.S. Payments Forum to contribute to industry discussions on payment technology and standards.
• CuscalcoreTechnology or Integration · 29 July 2021Cuscal, Australia's leading independent provider of payment solutions, leverages the Concourse Financial Software Suite to support the back-office requirements for NPP Australia's PayTo solution and settlement processing. BHMI's Concourse ensures Cuscal is positioned to support real-time payment innovations.
• Payshop (subsidiary of Banco CTT)flagshipStrategic or Co-development Partner · 14 June 2021Payshop, a Portuguese payment service provider and subsidiary of Banco CTT, went live with BHMI's Concourse for seamless back office transaction processing. The partnership won the 2022 PayTech Awards Editor's Choice Award. Payshop serves Europe and needed unified payments back office capabilities.
• Mercator Advisory GroupminorStrategic or Co-development Partner · 25 February 2020BHMI and Mercator Advisory Group collaborated on a white paper titled 'Chargebacks and Disputes: Strategic Solutions' and ongoing research on how faster payments impact the back office.
• ATPC (American Transaction Processors Coalition)minorStrategic or Co-development Partner · 18 February 2020BHMI supports cyber resiliency efforts in payments and FinTech through ATPC's Transaction Alley Cyber Forum, contributing to industry-wide security initiatives.
• U.S. Faster Payments Council (FPC)minorStrategic or Co-development Partner · 21 October 2019BHMI joined the U.S. Faster Payments Council to work with fellow members in fostering the future of faster payments in the United States.
• Zelle NetworkcoreTechnology or Integration · 5 August 2019BHMI was selected to support back-office functionality of the Zelle Network, one of the major P2P payment networks in the United States.
• Interac Association and Acxsys CorporationcoreTechnology or Integration · 9 November 2015Interac Association and Acxsys Corporation selected the Concourse Financial Software Suite. BHMI has since enhanced the suite to support Interac debit processing in Canada with expanded settlement, reconciliation, dispute management, and reporting capabilities.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Emerging players

• Network International (Nium): Network International/Nium provides payment processing infrastructure across emerging markets, including settlement and back-office capabilities for issuers and acquirers. While more focused on cross-border and emerging-market payments, it overlaps with BHMI in serving similar back-office settlement and processing use cases.

Broad incumbents

• Fiserv: Fiserv is one of the largest global payments and financial services technology providers, offering a broad suite of processing, settlement, and core banking software. It serves as a broader incumbent overlapping with BHMI in back-office payment processing and settlement.
• Jack Henry & Associates: Jack Henry provides technology solutions and payment processing services to banks and credit unions, including back-office processing and settlement capabilities. It serves as a broader incumbent for financial institution back-office processing overlapping with BHMI's customer base.
• FIS (Fidelity National Information Services): FIS is a major global financial technology provider offering payment processing, banking, and capital markets software. Its Worldpay and back-office processing solutions place it as a broad incumbent competitor in the payments back-office space.

Direct peers

• Compass Plus: Compass Plus provides electronic payment processing software for financial institutions and payment processors, including card issuing, acquiring, ATM driving, and back-office settlement. It is a direct competitor in the back-office payment processing software category.
• Openway: Openway provides payment processing software platforms for banks, processors, and financial institutions, including card management, transaction processing, and back-office systems. Its product portfolio directly overlaps with BHMI's Concourse Core, Extended Settlement, and Reconciliation modules in serving similar customers.
• HPS (Hightech Payment Systems): HPS provides payment processing software solutions for issuers, acquirers, and payment processors, including back-office card management, settlement, and reconciliation. Its PowerCARD platform is a direct competitor in the back-office payments space.
• ACI Worldwide: ACI Worldwide is a public enterprise software company that provides real-time electronic payment processing software, including back-office fraud management, settlement, and reconciliation solutions to financial institutions, processors, and networks globally. It directly competes with BHMI's Concourse suite in the same back-office payments processing category.
• BPC Banking Technologies: BPC provides payment processing and banking software used by financial institutions and processors across emerging and developed markets. Its SmartVista platform competes directly with BHMI's Concourse suite in issuer/acquirer back-office processing.

Regional players

• NCR Atleos: NCR Atleos is a global ATM and payment processing company that signed a reseller agreement with BHMI to distribute Concourse into its financial institution channel. While primarily an ATM/self-service operator, it is a strategic channel partner and adjacent competitor in back-office processing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/bhmi
• Xx.com/bhmisoftware
• Facebookfacebook.com/bhmisoftware

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Baldwin Hackett & Meeks, Inc.