What Broadspire does

Broadspire is a Third-Party Administration (TPA) and medical management brand operating as a division of Crawford & Company (NYSE: CRD-A), a global claims management firm founded in 1941. The company delivers customized, integrated claims administration across workers' compensation, disability and leave, accident and health, and casualty/liability lines to self-insured employers, insurance carriers, MGAs/MGUs, group captives, and risk retention groups. Operations span six geographies — the United States, United Kingdom, Netherlands, Australia, Hong Kong, and Singapore — supported by regional contact infrastructure and a broker distribution channel.

The technology stack centers on the TelePlus rules-based claims intake system, which accepts reports 24/7 via phone, fax, email, and internet and feeds a suite of ancillary portals: TelePlus Claim Capture Online (TCCO) for direct client entry, MyClaim for claimant self-service, Broadspire InView for real-time monitoring, D'Mitri Suite for analytics, and MyLeaveTech for disability and leave. The Broadspire Preferred Provider Network (PPO) integrates contracted medical providers into the claims workflow, while a company-wide data and analytics program is positioned as the basis for continuous improvement across client engagements.

Broadspire's business model is managed-services-based, generating revenue through contracted administrative fees paid by enterprise buyers for claims processing, medical management, and program-specific reporting. Pricing is quote-based and not publicly disclosed, with contract scope and volume determining economics. GTM is enterprise field sales supported by direct account management and insurance broker/agent referrals, targeting risk managers and insurance decision-makers at mid-market and large self-insured employers as well as alternative risk entities. The company does not disclose standalone revenue, and its strategic positioning leverages Crawford & Company's 80+ year brand and global infrastructure rather than independent funding or ownership.

Name

Broadspire

Legal name

Broadspire (a service of Crawford & Company)

Website

https://choosebroadspire.com

Company type

Private

Founded year

1941

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Broadspire is the Third-Party Administration and medical management division of Crawford & Company, delivering customized claims administration across workers' comp, disability, and casualty lines to self-insured employers, carriers, and alternative risk entities globally.

Ownership category

akta.pro rank

Product category

Third-Party Claims Administration

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Insurance and Employee Benefit Funds (5251)

akta.pro primary industry

Third-Party Administrator (TPA) & Program Administrator Services (FSAJALAF)

akta.pro secondary industries

Ancillary Benefits TPA (Dental/Vision/Life/Accident/Critical Illness) (HLAEALAN), Group Life Administration/Enrollment Platforms (TPA & Benefits Admin) (FSAIADAJ), Member Services & Contact Center Operations (TPA) (HLAEALAI)

Keywords

• Claims administration
• Workers compensation management
• Third-party administration
• Medical case management
• Disability leave management

Headquarters

HQ city

Peachtree Corners

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Administration (TPA) Services: Broadspire provides customized, integrated claims administration solutions including workers compensation, disability and leave, accident and health, and casualty/liability claims management. Revenue is generated through administrative fees charged to self-insured employers, insurance carriers, and alternative market entities for claims processing, medical management, and related services.
2. Medical Management Services: Provides medical case management, preferred provider network access, and healthcare coordination services as part of comprehensive claims administration, likely billed as part of overall program fees or per-service basis.
3. Program, Captives & Alternative Market Services: Specialized claims administration for MGAs/MGUs, carrier programs, group captives, and risk retention groups with customized reporting and service delivery for the complex alternative market space.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Broadspire is a third-party administration (TPA) provider delivering customized, integrated claims administration solutions for self-insured employers, insurance carriers, MGAs/MGUs, group captives, and risk retention groups. Core offerings include workers' compensation, disability and leave, accident and health, and casualty/liability claims management, complemented by medical management, OSHA recordkeeping, and data and analytics services delivered through proprietary technology platforms.

Product overview

Broadspire provides a unified platform-plus-modules architecture for claims administration and management. The core TelePlus system serves as the central claims intake hub, available 24/7 via phone, fax, email, and the web-based TelePlus Claim Capture Online (TCCO) application. This core platform is augmented by client-facing portals including MyClaim for claimant self-service, Broadspire InView for real-time claims monitoring, D'Mitri Suite for claims analytics, MyLeaveTech for disability and leave management, and Broadspire PPO for provider network access. The product suite integrates data and analytics throughout all services to drive continuous improvement and better claims outcomes.

Differentiator

Problem solved

Functional benefit

Brands

• TelePlus: Broadspire's claims intake system that accepts claim reports 24 hours a day, 7 days a week by phone, fax, e-mail and internet form. Provides immediate claim number assignment and customized claim intake experience.

Products and services

• Workers Compensation Claims Administration End-to-end workers' compensation claims administration service for self-insured employers, including claim intake, medical management, adjuster assignment within 24 hours, return-to-work program support, and regulatory compliance.
• Disability and Leave Management Integrated disability and leave claims administration service covering short-term and long-term disability, FMLA, and absence management with analytics-driven return-to-work strategies.
• Accident and Health Claims Administration Claims administration service for accident and health insurance programs, including intake, adjudication, and medical management for self-insured employers and carriers.
• Casualty / Liability Claims Administration Third-party administration for casualty and liability claims, including complex liability handling, litigation support, and tailored reporting for carriers and alternative market entities.
• Third Party Administration (TPA) Services Customized, integrated TPA solutions for program business, MGAs/MGUs, group captives, and risk retention groups in the alternative market, including program-specific reporting and dedicated service delivery.
• Medical Management Services Medical case management, preferred provider network access, healthcare coordination, and biopsychosocial recovery approaches delivered by industry-leading medical experts to control claim costs and improve claimant outcomes.
• OSHA Recordkeeping OSHA recordkeeping compliance service that captures, maintains, and reports workplace injury and illness data in line with regulatory requirements for self-insured employers.
• Data and Analytics Program Program-wide data and analytics service that shapes and improves claim service delivery throughout the claim lifecycle, providing predictive insights and trend analysis to client service teams.

Quantifiable outcome

• Lower costs for clients through efficient claims management and medical oversight
• +3 more outcomes

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Four partnerships are on record, tiered minor.

• SedgwickminorOthersListed alongside Broadspire and Gallagher Bassett as a key industry player in Third-Party Claims Administration market research reports. This is a market positioning reference rather than an active partnership.
• Gallagher BassettminorOthersListed alongside Broadspire and Sedgwick as key industry players in Third-Party Claims Administration market research reports. This is a market positioning reference rather than an active partnership.
• Genex ServicesminorOthersListed alongside Broadspire and Coventry Health Care as a key player in U.S. Medical Case Management Market analysis by Coherent Market Insights. This is a market context reference rather than an active partnership.
• Coventry Health CareminorOthersListed alongside Broadspire and Genex Services in U.S. Medical Case Management Market research by Coherent Market Insights. This is a market context reference rather than an active partnership.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ESIS (Chubb): ESIS is the in-house third-party claims administration arm of Chubb, serving large self-insured employers with workers' comp, auto, general liability, and disability claims. It is a broader incumbent offering claims services as part of a global insurance carrier's wider portfolio.
• Crawford & Company: Crawford & Company is Broadspire's publicly traded parent and a global claims management provider offering loss adjusting, managed repair, catastrophe response, and TPA services. It is a broader incumbent that competes across the full claims value chain with wider capabilities than Broadspire's TPA focus.
• Helmsman Management Services (Liberty Mutual): Helmsman is Liberty Mutual's TPA arm, offering workers' compensation, auto, and liability claims administration to self-insured employers. As a captive of a major US carrier, it is a broader incumbent with overlapping capabilities but operating within a larger insurance portfolio.

Direct peers

• TRISTAR Insurance Group: TRISTAR is a national third-party claims administrator and risk management firm serving self-insured employers, insurance carriers, and pools. It directly competes with Broadspire in TPA, claims management, and program administration for mid-market and large employer accounts.
• CorVel Corporation: CorVel is a publicly traded national provider of workers' compensation claims management, managed care, and integrated risk management services. It is a direct competitor in TPA and medical management for self-insured employers, with overlapping technology-driven claims administration capabilities.
• Genex Services: Genex Services provides medical case management and managed care services, particularly in workers' compensation. It is named alongside Broadspire in U.S. Medical Case Management Market research, directly competing in the medical management component of TPA programs.
• Sedgwick: Sedgwick is a global Third-Party Claims Administration provider offering workers' compensation, disability, liability, and property claims services. It is explicitly identified as a co-key player alongside Broadspire in TPA market research, with overlapping service lines, customer segments (self-insured employers, carriers), and global reach.
• Gallagher Bassett: Gallagher Bassett is the claims management and TPA arm of Arthur J. Gallagher, providing integrated workers' comp, liability, and disability claims administration. It is named alongside Broadspire and Sedgwick as a top-tier TPA competitor and shares the same customer base of self-insured employers and alternative-risk entities.
• York Risk Services Group: York Risk Services provides integrated claims administration, managed care, and loss adjustment services for workers' compensation, liability, and property lines. It is a direct TPA competitor with comparable self-insured employer and carrier client focus.

Others

• Mitchell International: Mitchell provides technology, data, and workflow solutions for the property & casualty claims ecosystem, including auto physical damage and workers' comp. It is an ecosystem participant that provides enabling technology to TPAs like Broadspire rather than directly competing in claims administration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/broadspire1
• Facebookfacebook.com/choosebroadspire
• LinkedInlinkedin.com/company/9862

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Broadspire