New York State Office of Information Technology Services (ITS)

What New York State Office of Information Technology Services (ITS) does

New York State Office of Information Technology Services (ITS) is the largest consolidated IT organization in America, established in 2012 and headquartered in Albany, NY. The agency delivers centralized IT services to 54 New York State agencies, 130,000 state employees, and over 19 million public accounts, operating 24/7/365 data centers that support 4,900+ applications, 450,000 endpoints, 16,000 servers, 33 petabytes of storage, and 35,000 virtual desktop connections. ITS is funded through New York State appropriations and recovers costs from customer agencies via an annual published rate card approved by ITS executive leadership and the Division of the Budget.

ITS's core service portfolio comprises Client Computing Services (workplace equipment, Microsoft Office 365, RSA-token MFA, VDI), Mobile Device Services (cellular, tablets, MDM), Infrastructure and Platform Services (Oracle, SQL, DB2 databases; SOA Akana API management; mainframe and middleware), Telecommunications Services (VoIP, WAN, LAN, video), Enterprise eDiscovery Services (Microsoft Purview, RelativityOne, forensic imaging), Cybersecurity Services (CISO, Joint Security Operations Center), and Artificial Intelligence Services (Empire AI, statewide AI policy, workforce training). The agency runs a dedicated service model with Deputy Commissioners for Technology embedded in each client agency and distributes services directly to local governments and school districts through federal cybersecurity grant funding.

The business model is cost-allocated managed services within a captive government market; pricing is usage-based for eDiscovery ($13.50 per GB/month) and per-seat for ITS Briefcase litigation support ($125 per person/month). Recent strategic actions include three-year enterprise cloud agreements with AWS (June 2026) and Google Public Sector (Feb 2026), a $9 million MFA distribution program to 161 local entities (Feb 2026), appointment of a Chief AI Officer and Chief Digital Officer (Jan 2026), and an AI training pilot for the state workforce (2025). Documented outcomes include $58 million in taxpayer savings from IT consolidation and centralized purchasing power that delivers cloud and AI tools at lower cost than individual agencies could negotiate independently.

Name

New York State Office of Information Technology Services (ITS)

Legal name

New York State Office of Information Technology Services

Website

https://its.ny.gov

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

New York State Office of Information Technology Services (ITS) is the largest consolidated IT organization in America, delivering centralized IT, cybersecurity, cloud, telecommunications, eDiscovery, and AI services to 54 state agencies, 130,000 employees, and 19 million New York residents from Albany.

Ownership category

akta.pro rank

Product category

Government IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Public Administration (92), Business Service Centers (56143)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

IT Service Management (ITSM) Platforms (HDAEALAA)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)

Keywords

• Government IT services
• Cybersecurity operations
• Cloud infrastructure
• State agency technology
• Managed IT services

Headquarters

HQ city

Albany

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Supply Chain

Revenue model

1. Cost-Allocated IT Services: ITS operates as a state agency providing IT services to customer agencies with costs allocated through a rate card system. Rates are presented and published to customer agencies following ITS executive and Division of the Budget approval, with continuous process improvements and equitable costs based on properly captured metrics. FY26-27 Rate Card reflects total projected costs including reconciliation of prior-year variances.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

ITS provides centralized IT products and services to New York State government agencies, including infrastructure and platform services, cybersecurity, telecommunications, client computing, mobile device management, enterprise eDiscovery, AI services, and identity management. As the largest consolidated IT organization in America, it supports 4,900+ applications across 54 state agencies, 130,000+ employees, and 19+ million public accounts through hybrid cloud and on-premises data center operations.

Product overview

New York State Office of Information Technology Services (ITS) operates as the largest consolidated IT organization in America, established in 2012, providing a comprehensive suite of technology services to 54 agencies, 130,000+ state employees, and millions of New Yorkers. The portfolio includes Client Computing Services (workplace equipment and productivity tools), Mobile Device Services (cellular and MDM), Infrastructure and Platform Services (compute, storage, databases, middleware, APIs), Telecommunications Services (VoIP, video, network), Enterprise eDiscovery Services (legal technology including RelativityOne and Microsoft Purview), Cybersecurity Services (CISO, advisories, incident response), and Artificial Intelligence Services (Empire AI, policy, training). Supporting services include NY.gov ID identity management, ITSM Self-Service Portal, and the IT'S a Tech Podcast. The organization operates data centers 24/7/365 supporting 4,900+ applications and 35,000+ virtual desktop connections.

Differentiator

Problem solved

Functional benefit

Products and services

• Client Computing Services
• Mobile Device Services
• Infrastructure and Platform Services
• Telecommunications Services
• Enterprise eDiscovery Services
• Artificial Intelligence Services
• Cybersecurity Services
• NY.gov ID
• ITSM Self-Service Portal
• MFA Hard Token Distribution Program

Quantifiable outcome

• IT consolidation strategy delivered $58 million in cost savings for taxpayers
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability2 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• Amazon Web Services (AWS)coreTechnology or Integration · 15 June 2026Three-year enterprise cloud services agreement enabling participating agencies to access cloud and AI tools through centralized purchasing. The arrangement enables technology access at lower costs than agencies could secure individually, with simplified procurement and faster onboarding for 130,000+ state employees. Complements New York's existing on-premises data center infrastructure, creating a hybrid environment alongside current systems.
• Google Public SectorcoreTechnology or Integration · 27 February 2026Enterprise cloud services agreement between New York State and Google Public Sector announced at Gen AI Live & Labs event in New York City, attended by nearly 400 technology leaders from government, research, and higher education.
• FEMA (Federal Emergency Management Agency)supportingStrategic or Co-development PartnerFederal partner administering the State and Local Cybersecurity Grant Program, providing $9 million in cybersecurity funding to New York local governments and school districts.
• CISA (Cybersecurity and Infrastructure Security Agency)supportingStrategic or Co-development PartnerFederal cybersecurity partner coordinating with ITS on the $9 million State and Local Cybersecurity Grant Program to distribute MFA hard tokens to 161 local government entities and school districts statewide.
• United Nations UniversitysupportingStrategic or Co-development PartnerSource organization for new Chief AI Officer Eleonore Fournier-Tombs, who served as Head of Anticipatory Action and Innovation and Senior Researcher, founding the UN's first AI policy research lab.
• United Nations University (AI Research)supportingTechnology or IntegrationDr. Eleonore Fournier-Tombs brings over 15 years of global AI experience from UN University, where she directed governance and lifecycle management of predictive analytics and AI systems for crisis forecasting.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• CGI Federal: Major IT services contractor to U.S. state and federal government agencies, providing systems integration, managed services, and IT modernization. Comparable as a broader incumbent that supports many of the same state-level IT missions ITS performs in-house.
• Maximus: Large government IT and business process services provider serving state and federal agencies, including digital service and citizen-experience platforms. Comparable as an external incumbent that competes for portions of the same government IT mandate ITS holds in-house.

Direct peers

• Virginia Information Technologies Agency (VITA): Virginia's consolidated IT agency operating under a service model similar to ITS, providing infrastructure, cybersecurity, and end-user services to state agencies. Closely aligned in centralized operating model and governance role.
• Texas Department of Information Resources (DIR): Texas's statewide IT and telecommunications agency that provides technology services, cybersecurity, and procurement oversight to state agencies and local governments. Comparable in scope, including statewide cybersecurity coordination and consolidated IT services.
• California Department of Technology (CDT): California's centralized state IT agency, responsible for IT policy and service delivery across California state government. Most directly comparable to NYS ITS as a large consolidated state IT organization serving multiple agencies and millions of residents.
• Florida Digital Service (FL[DS]): Florida's state-level digital and IT organization focused on modernizing state services and providing enterprise technology across agencies. Comparable in mission around digital transformation and centralized IT delivery for a large state.
• New Jersey Office of Information Technology (NJOIT): New Jersey's centralized state IT organization delivering enterprise technology and cybersecurity services to state agencies. Comparable in size, mission, and operating model to NYS ITS.
• Illinois Department of Innovation & Technology (DoIT): Illinois's centralized IT agency delivering enterprise technology services to state agencies, with responsibilities spanning infrastructure, cybersecurity, and digital services. Comparable in role and operational model.
• Pennsylvania Office of Administration - Office of Information Technology (OA-OIT): Pennsylvania's central IT organization providing shared technology services to commonwealth agencies. Comparable in providing centralized IT infrastructure, cybersecurity, and end-user services for a large state government.
• State of Colorado Office of Information Technology (OIT): Colorado's consolidated state IT office providing technology, cybersecurity, and digital services to state agencies. Comparable as a peer consolidated IT organization with similar scope and service categories.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NYSITS
• YouTubeyoutube.com/user/NYStateCIO
• Facebookfacebook.com/NYS.Office.ITS
• LinkedInlinkedin.com/company/nys-office-of-information-technology-services
• Instagraminstagram.com/nys.office.its

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New York State Office of Information Technology Services (ITS)