What Open Access BPO does

Open Access BPO is a multilingual business process outsourcing provider founded in 2006 and headquartered in Makati, Philippines, operating 24/7 across campuses in Makati, Davao, Las Vegas, and Taipei. The company delivers three core managed-services lines: Customer Experience (multichannel voice, chat, email, and social support), Content Moderation (human experts supported by smart-detection tooling), and Back Office Support (data management, document handling, and multilingual translation). Its go-to-market is exclusively direct enterprise sales, with no reseller or self-serve channel, and pricing is quote-based and negotiated per engagement; the firm cites the ability to flex dedicated teams from 20 to 200 agents as a core capability.

Service delivery combines human agents with AI-driven workflows and next-generation agent-assist tools trained on curated CX data, positioning AI as an augmentation layer rather than the core product. The client base spans fintech, e-commerce, SaaS, healthcare, logistics, and telecommunications verticals, with the compliance stack (PCI DSS, GDPR, HIPAA, SOC 2 Type II, ISO/IEC 27001:2022, and Philippine NPC registration) gating entry into regulated enterprise buyers. The company employs 1,001-5,000 people and is led by founders Ben Davidowitz (CEO) and Henry Chang (President).

In April 2025, Open Access BPO was acquired by Singapore Exchange-listed TDCX Group (Teledirect Telecommerce Inc.), becoming a wholly-owned subsidiary. The acquisition was framed as a capacity expansion move to meet global outsourcing demand in fintech and healthtech, while preserving the boutique operating model and leadership continuity observed through the firm's 20th anniversary celebrations in March 2026.

Name

Open Access BPO

Legal name

OAMPI Inc.

Website

https://openaccessbpo.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Open Access BPO is a Philippines-headquartered, multilingual BPO provider offering AI-augmented customer experience, content moderation, and back-office support to enterprise clients in fintech, e-commerce, SaaS, healthcare, logistics, and telecom, operating 24/7 across the Philippines, the US, and Taiwan.

Ownership category

akta.pro rank

Headquarters

HQ city

Makati

HQ country

Philippines

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Customer Experience (CX) Outsourcing: Provides multilingual customer support services across multiple channels including voice, chat, email, and social media. Revenue is generated through contracted service agreements with enterprise clients, typically based on headcount, service hours, or outcome-based pricing depending on client needs.
2. Content Moderation Services: Human expert-supported content moderation with smart detection capabilities to protect brands and maintain safe digital environments. Delivered as a managed service with dedicated teams.
3. Back Office Support Services: Data management, document handling, multilingual translation, and other back office processes delivered as outsourced managed services to enterprise clients.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Open Access BPO is a multilingual business process outsourcing (BPO) provider delivering three core services—Customer Experience (CX), Content Moderation, and Back Office Support—through an agile, boutique-style operating model that combines human expertise with AI-driven workflows. The company operates 24/7 from campuses in the Philippines (Makati, Davao), the United States (Las Vegas), and Taiwan (Taipei), serving high-growth, digital-first enterprises across fintech, e-commerce, SaaS, healthcare, logistics, and telecommunications.

Product overview

Open Access BPO is a multilingual business process outsourcing (BPO) company offering an integrated suite of three core services: Customer Experience (CX), Content Moderation, and Back Office Support. These services are delivered through an agile, boutique-style operating model that combines human expertise with AI-powered workflows and technologies. The company operates 24/7 across strategic locations in the Philippines (Makati, Davao), the United States (Las Vegas), and Taiwan (Taipei), providing multilingual support to high-growth digital-first businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Experience (CX) Delivers seamless, hyper-personalized multichannel customer support (voice, chat, email, social media) with real-time insights and AI-driven workflows, enabling faster issue resolution for digital-first audiences of enterprise clients.
• Content Moderation Protects brands and user communities by combining human expert reviewers with smart detection technology to identify and remove harmful content, maintaining safe digital environments for enterprise clients.
• Back Office Support Boosts operational efficiency by streamlining back office processes through data management, document handling, multilingual translation, and other administrative tasks delivered as outsourced managed services to enterprise clients.

Quantifiable outcome

• Flexible scaling from 20 to 200 support experts based on business needs without recruitment or office overhead
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• TDCXcoreOthers · 1 April 2025In April 2025, Teledirect Telecommerce Inc. (TDCX), a Singapore-based digital customer experience solutions provider, acquired Open Access BPO. The acquisition was aimed at enhancing TDCX's capacity to meet increasing global outsourcing demand and supporting industry growth in verticals such as fintech and healthtech. This acquisition positions Open Access BPO within the TDCX family, with mention of TDCX as the company's 'family' in anniversary communications.
• Robinsons Land CorporationminorStrategic or Co-development PartnerOpen Access BPO was recognized with the Prime Occupier Award by Robinsons Land Corporation for its exceptional commitment to designing employee-centric workspaces and optimizing its office presence in Robinsons Summit Center in Makati City.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/OpenAccessBPO
• YouTubeyoutube.com/OpenAccessBPO
• Facebookfacebook.com/OpenAccessBPO
• LinkedInlinkedin.com/company/open-access-bpo
• Instagraminstagram.com/openaccessbpo

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Open Access BPO