International SOS
International SOS, founded 1981 and headquartered in Singapore, provides subscription-based medical and travel security risk management to 9,000+ enterprises across 90 countries through 28 global Assistance Centers and the AI-enabled Quantum Platform.
- Company typePrivate
- Founded1981
- HeadquartersSingapore, Singapore
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What International SOS does
International SOS, founded in 1981 and headquartered in Singapore under the legal entity AEA International Holdings Pte. Ltd., is a private provider of subscription-based medical and travel security risk management services for organizations with globally mobile workforces. The company serves more than 9,000 client organizations from over 1,200 locations across 90 countries, delivering 24/7 assistance through a network of 28 Assistance Centres that field more than 8,000 calls per day and coordinated over 1,700 medical and security evacuations in 2024.
The core technology stack is anchored by the Quantum Platform for travel and critical event management, augmented by the Assistance App for mobile alerting and the AI-supported assistance layer introduced in 2025. International SOS has integrated generative AI capabilities that produce custom-drafted travel guidance from its proprietary knowledge base and global intelligence network, and it has entered technology alliances with Factal (for editor-verified AI risk alerts) and Ontic (for security software integration). Core offerings include ISO 31030-aligned travel risk management, critical event management, executive protection, medical and security evacuations, security and health consulting, and newer modules such as Psychological Support Sessions and an ISO 31030 self-assessment tool.
Commercial operations combine enterprise field sales targeting large global organizations with partnership-based distribution through Travel Management Company networks, Booking.com for Business (SMB channel in the US), Roamr (mid-market), and the One Global TMC Network. Revenue is generated primarily through recurring workforce resilience subscriptions and managed/usage-based assistance services, with contract values customized to client size and service scope; pricing is quote-based and not publicly disclosed. The company holds ISO 9001, ISO/IEC 27001, and ISO/IEC 27701 certifications and operates with more than 10,000 employees worldwide.
International SOS firmographics
Firmographics- Name
- International SOS
- Legal name
- AEA International Holdings. Pte. Ltd
- Website
- https://internationalsos.com
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- International SOS, founded 1981 and headquartered in Singapore, provides subscription-based medical and travel security risk management to 9,000+ enterprises across 90 countries through 28 global Assistance Centers and the AI-enabled Quantum Platform.
- Ownership category
- akta.pro rank
International SOS industry classification
Industry- Product category
- Travel Risk Management Services
- NAICS
- Security Systems Services (56162), All Other Travel Arrangement and Reservation Services (561599)
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)
- akta.pro secondary industry
- Underwriting, Pricing & Policy Administration (PAS) for Travel Insurance (THALALAK)
Keywords
Where International SOS is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices1 record
Markets served
International SOS business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Workforce Resilience Subscription Services: Subscription-based services providing health and security risk management, duty of care, travel risk management, and crisis support for organizational workforces worldwide.
- Assistance Services: 24/7 assistance services including medical and security evacuation, crisis response, and on-demand support generating usage-based revenue through service delivery.
Go-to-market motion1 record
Distribution channels6 records
Marketing channels8 records
International SOS product offering
Product offeringCore offering
International SOS provides subscription-based medical and travel security risk management services to organizations with global workforces. Core offerings include 24/7 Assistance Centers, travel risk management aligned to ISO 31030, medical and security evacuations, critical event management, executive protection, security and health consulting, and a technology platform (Quantum) with an Assistance App for subscribers.
Product overview
International SOS offers a unified platform of health and security services for organizations, combining technology-enabled assistance with human expertise across a global footprint. The core offering includes 24/7 Assistance Centers (handling over 8,000 calls daily), the Assistance App for mobile access, and the Quantum Platform for travel and critical event management. The Travel Risk Management service, aligned to ISO 31030, serves as the foundational risk management capability, while add-on modules include Critical Event Management (for crisis response), Executive Protection (personalized executive security), Psychological Support Sessions (mental health wellbeing programs), and AI-Supported Assistance (generative AI for custom travel guidance). The company also provides Security and Health Consulting, Medical and Security Evacuations (over 1,700 in 2024), and an ISO 31030 Self Assessment tool. Services are delivered to over 9,000 organizations from more than 1,200 locations in 90 countries.
Differentiator
Problem solved
Functional benefit
Brands
- Pulse: Pulse Check webinar series - ongoing webinar series exploring organizational risk responses
- Risk Outlook
- Quantum Platform
- Assistance App
Products and services
- Assistance App
Quantifiable outcome
- 57% of health and security experts felt new risks were emerging faster than they could address in 2025
- +4 more outcomes
Companies that use International SOS
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles3 records
International SOS technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability5 records
Feature5 records
International SOS partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- MSS GlobalcoreStrategic collaboration to provide organizations with industry-leading training, certification, and tools for travel risk management in line with ISO 31030. The partnership includes a framework of assessments, audits, and certification, along with a free self-assessment tool to gauge organizational preparedness.
- SAF AerogroupcoreStrategic alliance to deliver comprehensive aerial medical evacuation services combining aviation capabilities with medical staffing and assistance services. Partnership provides on-demand aero-medical services including medical evacuation, disaster relief, crisis response, and humanitarian support across Africa, Asia, Latin America, Europe, North America, and the Pacific. SAF Aerogroup and its subsidiary Starlite Aviation supply aircraft while International SOS provides medical personnel.
- One Global TMC NetworkcorePartnership making International SOS the preferred risk management provider for the One Global TMC network. The partnership aims to enhance duty-of-care and risk management services for global business travel, with International SOS's extensive support system serving top-tier travel agencies within the network.
- RoamrminorPartnership between Roamr and International SOS to provide safer and more affordable business travel options, focusing on enhancing safety and affordability in corporate travel.
- FactalcoreStrategic alliance and investment with verified risk intelligence technology company to enhance real-time threat monitoring for organizations worldwide. Partnership integrates Factal's AI-powered and editor-verified risk alerts and mobile worker location data into International SOS's workforce resilience subscription service, enabling comprehensive customized risk data without false positives or AI-generated misinformation.
- OnticcoreStrategic alliance to develop security software solutions aimed at enhancing travel risk management and workforce resilience. Partnership combines International SOS's medical and security assistance capabilities with Ontic's security software to provide real-time alerts, geovisualization, and automated response protocols.
- Booking.com for BusinesscoreStrategic partnership with Booking.com for Business to offer comprehensive travel risk management and security services to small organizations in the United States with fewer than 250 employees. Collaboration integrates International SOS's medical and security assistance with Zurich's insurance coverage, initially available through Booking.com for Business.
Scale indicators7 records
Recent moves6 records
Expansion highlights7 records
International SOS competitors and assessment
Company assessmentDirect peers
- SOS International: Nordic-headquartered provider of medical and security assistance, evacuation, and travel risk management services for corporate and government clients. Closest direct competitor to International SOS, operating a similar 24/7 assistance-center model and serving multinational workforces across Europe, Asia, and emerging markets.
- Crisis24 (GardaWorld): GardaWorld's crisis management and corporate security division delivers integrated travel risk, executive protection, mass notification, and crisis response to multinational organizations. Overlaps directly with International SOS's security assistance, critical event management, and executive protection offerings.
- Control Risks: Global specialist consultancy offering political and security risk advisory, crisis response, and protective services to multinational clients. Comparable to International SOS's Security and Health Consulting, Travel Risk Management, and crisis response practice areas.
- Healix International: UK-based provider of international medical and security assistance, medical evacuation, and occupational health services for expatriate and traveling employees. Direct competitor in medical assistance and security risk management for globally mobile workforces.
- GeoBlue: International travel health insurance and assistance provider serving globally mobile employees, with integrated medical assistance networks comparable to International SOS's medical assistance and evacuation services.
Emerging players
- Everbridge: Critical event management and mass notification software platform used by enterprises and governments for risk intelligence and incident response. Partial overlap with International SOS's Quantum critical event management and travel risk monitoring capabilities.
- Riskline: Risk intelligence provider delivering travel risk assessments, country reports, and real-time alerts to corporate travel and security teams. Comparable to International SOS's pre-travel briefings and intelligence subscription services.
- Dataminr: AI-powered real-time event and risk detection platform serving enterprise security, corporate travel, and financial clients. Overlaps with International SOS's AI-supported assistance and Factal-integrated threat monitoring capabilities.
Broad incumbents
- Cigna Global Health (Cigna Group): Cigna's international health benefits division provides global medical insurance, expatriate health coverage, and wellness programs to multinational employers. Broader incumbent that touches International SOS's medical assistance and travel health adjacent space.
- Aetna International (CVS Health): International health benefits provider serving globally mobile employees with medical, dental, and assistance benefits through employer-sponsored plans. Larger incumbent with overlapping international medical assistance capability.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
International SOS social profiles
Digital presenceInternational SOS compliance and trust
Trust signalCompliance3 records
International SOS financial estimates
Financial estimateRevenue estimate
Valuation estimate
International SOS leadership team
Management profileNumber of profiles
Profiles11 records
International SOS subsidiaries and ownership
Company hierarchySubsidiaries1 record
International SOS funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
International SOS M&A and investment
M&A and investmentM&A4 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about International SOS
What does International SOS do?
International SOS provides subscription-based medical and travel security risk management services to organizations with global workforces. Core offerings include 24/7 Assistance Centers, travel risk management aligned to ISO 31030, medical and security evacuations, critical event management, executive protection, security and health consulting, and a technology platform (Quantum) with an Assistance App for subscribers.
Is International SOS a public or private company?
International SOS is a private company. It is classified as venture growth investor backed and is currently operating.
When was International SOS founded?
International SOS was founded in 1981. It employs 5,001 to 10,000 people.
Where is International SOS based?
International SOS is headquartered in Singapore, Singapore, in the Asia region.
How does International SOS make money?
Two revenue lines are on record. Workforce Resilience Subscription Services are the primary driver. The others are assistance Services.
Who are International SOS's main competitors?
Direct peers on record are SOS International, Crisis24 (GardaWorld), Control Risks, Healix International and GeoBlue. Emerging players are Everbridge, Riskline and Dataminr. Broad incumbents are Cigna Global Health (Cigna Group) and Aetna International (CVS Health).
Does International SOS have an API?
No public API is recorded for International SOS.
What industry is International SOS in?
International SOS's product category is Travel Risk Management Services. Its primary akta.pro industry code is THALALAG, Emergency Assistance & Case Management (Medical, Security, Evacuation), with a secondary code of THALALAK, Underwriting, Pricing & Policy Administration (PAS) for Travel Insurance. Its NAICS code is 56162 and its SIC code is 8000.