International SOS

What International SOS does

International SOS, founded in 1981 and headquartered in Singapore under the legal entity AEA International Holdings Pte. Ltd., is a private provider of subscription-based medical and travel security risk management services for organizations with globally mobile workforces. The company serves more than 9,000 client organizations from over 1,200 locations across 90 countries, delivering 24/7 assistance through a network of 28 Assistance Centres that field more than 8,000 calls per day and coordinated over 1,700 medical and security evacuations in 2024.

The core technology stack is anchored by the Quantum Platform for travel and critical event management, augmented by the Assistance App for mobile alerting and the AI-supported assistance layer introduced in 2025. International SOS has integrated generative AI capabilities that produce custom-drafted travel guidance from its proprietary knowledge base and global intelligence network, and it has entered technology alliances with Factal (for editor-verified AI risk alerts) and Ontic (for security software integration). Core offerings include ISO 31030-aligned travel risk management, critical event management, executive protection, medical and security evacuations, security and health consulting, and newer modules such as Psychological Support Sessions and an ISO 31030 self-assessment tool.

Commercial operations combine enterprise field sales targeting large global organizations with partnership-based distribution through Travel Management Company networks, Booking.com for Business (SMB channel in the US), Roamr (mid-market), and the One Global TMC Network. Revenue is generated primarily through recurring workforce resilience subscriptions and managed/usage-based assistance services, with contract values customized to client size and service scope; pricing is quote-based and not publicly disclosed. The company holds ISO 9001, ISO/IEC 27001, and ISO/IEC 27701 certifications and operates with more than 10,000 employees worldwide.

Name

International SOS

Legal name

AEA International Holdings. Pte. Ltd

Website

https://internationalsos.com

Company type

Private

Founded year

1981

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

International SOS, founded 1981 and headquartered in Singapore, provides subscription-based medical and travel security risk management to 9,000+ enterprises across 90 countries through 28 global Assistance Centers and the AI-enabled Quantum Platform.

Ownership category

akta.pro rank

Product category

Travel Risk Management Services

NAICS

Security Systems Services (56162), All Other Travel Arrangement and Reservation Services (561599)

SIC

Services-Health Services (8000)

akta.pro primary industry

Emergency Assistance & Case Management (Medical, Security, Evacuation) (THALALAG)

akta.pro secondary industry

Underwriting, Pricing & Policy Administration (PAS) for Travel Insurance (THALALAK)

Keywords

• Travel risk management
• Medical assistance services
• Security risk management
• Workforce resilience
• Crisis response services

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Workforce Resilience Subscription Services: Subscription-based services providing health and security risk management, duty of care, travel risk management, and crisis support for organizational workforces worldwide.
2. Assistance Services: 24/7 assistance services including medical and security evacuation, crisis response, and on-demand support generating usage-based revenue through service delivery.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels8 records

Core offering

International SOS provides subscription-based medical and travel security risk management services to organizations with global workforces. Core offerings include 24/7 Assistance Centers, travel risk management aligned to ISO 31030, medical and security evacuations, critical event management, executive protection, security and health consulting, and a technology platform (Quantum) with an Assistance App for subscribers.

Product overview

International SOS offers a unified platform of health and security services for organizations, combining technology-enabled assistance with human expertise across a global footprint. The core offering includes 24/7 Assistance Centers (handling over 8,000 calls daily), the Assistance App for mobile access, and the Quantum Platform for travel and critical event management. The Travel Risk Management service, aligned to ISO 31030, serves as the foundational risk management capability, while add-on modules include Critical Event Management (for crisis response), Executive Protection (personalized executive security), Psychological Support Sessions (mental health wellbeing programs), and AI-Supported Assistance (generative AI for custom travel guidance). The company also provides Security and Health Consulting, Medical and Security Evacuations (over 1,700 in 2024), and an ISO 31030 Self Assessment tool. Services are delivered to over 9,000 organizations from more than 1,200 locations in 90 countries.

Differentiator

Problem solved

Functional benefit

Brands

• Pulse: Pulse Check webinar series - ongoing webinar series exploring organizational risk responses
• Risk Outlook
• Quantum Platform
• Assistance App

Products and services

• Assistance App

Quantifiable outcome

• 57% of health and security experts felt new risks were emerging faster than they could address in 2025
• +4 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability5 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• MSS GlobalcoreStrategic or Co-development Partner · 22 October 2025Strategic collaboration to provide organizations with industry-leading training, certification, and tools for travel risk management in line with ISO 31030. The partnership includes a framework of assessments, audits, and certification, along with a free self-assessment tool to gauge organizational preparedness.
• SAF AerogroupcoreStrategic or Co-development Partner · 16 September 2025Strategic alliance to deliver comprehensive aerial medical evacuation services combining aviation capabilities with medical staffing and assistance services. Partnership provides on-demand aero-medical services including medical evacuation, disaster relief, crisis response, and humanitarian support across Africa, Asia, Latin America, Europe, North America, and the Pacific. SAF Aerogroup and its subsidiary Starlite Aviation supply aircraft while International SOS provides medical personnel.
• One Global TMC NetworkcoreChannel Partner/ Reseller/ Distributor · 29 July 2025Partnership making International SOS the preferred risk management provider for the One Global TMC network. The partnership aims to enhance duty-of-care and risk management services for global business travel, with International SOS's extensive support system serving top-tier travel agencies within the network.
• RoamrminorGTM or Marketing Partner · 14 May 2025Partnership between Roamr and International SOS to provide safer and more affordable business travel options, focusing on enhancing safety and affordability in corporate travel.
• FactalcoreTechnology or Integration · 19 November 2024Strategic alliance and investment with verified risk intelligence technology company to enhance real-time threat monitoring for organizations worldwide. Partnership integrates Factal's AI-powered and editor-verified risk alerts and mobile worker location data into International SOS's workforce resilience subscription service, enabling comprehensive customized risk data without false positives or AI-generated misinformation.
• OnticcoreTechnology or Integration · 23 September 2024Strategic alliance to develop security software solutions aimed at enhancing travel risk management and workforce resilience. Partnership combines International SOS's medical and security assistance capabilities with Ontic's security software to provide real-time alerts, geovisualization, and automated response protocols.
• Booking.com for BusinesscoreChannel Partner/ Reseller/ Distributor · 16 September 2024Strategic partnership with Booking.com for Business to offer comprehensive travel risk management and security services to small organizations in the United States with fewer than 250 employees. Collaboration integrates International SOS's medical and security assistance with Zurich's insurance coverage, initially available through Booking.com for Business.

Scale indicators7 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• SOS International: Nordic-headquartered provider of medical and security assistance, evacuation, and travel risk management services for corporate and government clients. Closest direct competitor to International SOS, operating a similar 24/7 assistance-center model and serving multinational workforces across Europe, Asia, and emerging markets.
• Crisis24 (GardaWorld): GardaWorld's crisis management and corporate security division delivers integrated travel risk, executive protection, mass notification, and crisis response to multinational organizations. Overlaps directly with International SOS's security assistance, critical event management, and executive protection offerings.
• Control Risks: Global specialist consultancy offering political and security risk advisory, crisis response, and protective services to multinational clients. Comparable to International SOS's Security and Health Consulting, Travel Risk Management, and crisis response practice areas.
• Healix International: UK-based provider of international medical and security assistance, medical evacuation, and occupational health services for expatriate and traveling employees. Direct competitor in medical assistance and security risk management for globally mobile workforces.
• GeoBlue: International travel health insurance and assistance provider serving globally mobile employees, with integrated medical assistance networks comparable to International SOS's medical assistance and evacuation services.

Emerging players

• Everbridge: Critical event management and mass notification software platform used by enterprises and governments for risk intelligence and incident response. Partial overlap with International SOS's Quantum critical event management and travel risk monitoring capabilities.
• Riskline: Risk intelligence provider delivering travel risk assessments, country reports, and real-time alerts to corporate travel and security teams. Comparable to International SOS's pre-travel briefings and intelligence subscription services.
• Dataminr: AI-powered real-time event and risk detection platform serving enterprise security, corporate travel, and financial clients. Overlaps with International SOS's AI-supported assistance and Factal-integrated threat monitoring capabilities.

Broad incumbents

• Cigna Global Health (Cigna Group): Cigna's international health benefits division provides global medical insurance, expatriate health coverage, and wellness programs to multinational employers. Broader incumbent that touches International SOS's medical assistance and travel health adjacent space.
• Aetna International (CVS Health): International health benefits provider serving globally mobile employees with medical, dental, and assistance benefits through employer-sponsored plans. Larger incumbent with overlapping international medical assistance capability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/IntlSOS
• YouTubeyoutube.com/user/intlsos
• Facebookfacebook.com/InternationalSOS
• LinkedInlinkedin.com/company/international-sos
• Instagraminstagram.com/intlsos

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about International SOS