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The Warranty Group

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Namestring
The Warranty Group
Legal namestring
The Warranty Group
Websiteurl
thewarrantygroup.com
Company typeenum
Private
Founded yearint
1964
Descriptiontext

The Warranty Group (TWG) is a Chicago-based provider of extended service plans and related protection benefits, founded in 1964. The company historically designed, priced, and administered warranty and service contract products for consumer durables, vehicles, and connected devices, monetizing primarily through premiums and fees paid by customers at the point of sale or via recurring coverage charges.

TWG's go-to-market was B2B-distributed rather than direct-to-consumer: protection plans were embedded into the purchase or activation flow of partner channels, including top-tier telecom providers, automotive dealerships, and property managers. This embedded distribution model meant the company's revenue mechanics depended on contract volume through a relatively concentrated set of channel partners rather than on individual consumer acquisition.

Technically, the platform combined actuarial pricing and claims administration with AI-driven claims processing and operated automated Device Care Centers that use robotics and process automation to handle mobile device repair and replacement claims. Following the 2017 merger with Assurant, Inc., TWG no longer operates as a standalone entity; its capabilities have been folded into Assurant's Global Protection Services platform, which collectively protects 325M consumers, 64M mobile devices, 56M vehicles, and 32M mortgages across multiple geographies.

Short descriptiontext

The Warranty Group is a Chicago-based provider of extended service plans and protection benefits, founded in 1964 and merged into Assurant in 2017. It administered warranty and device-protection products distributed B2B through top telecom carriers, automotive dealerships, and property managers.

Operating statusenum
Acquired
Ownership categoryenum
Headcount rangeband
1,001–5,000
akta.pro rankint
HeadquartersChicago, United States
HQ citystring
Chicago
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Keyword5 values
extended warranty services, device protection plans, vehicle service contracts, home protection plans, claims management services
Industry5 codes
1OEM/Captive Warranty & Service Contract Programs
CodeFSAJALAEPrimaryYes
2Home Warranty / Residential Service Contracts (Systems & Appliances)
CodeFSAJALAGPrimaryNo
3Auto Ancillary Warranties (Tire & Wheel, Paintless Dent, Key/Remote, Windshield)
CodeFSAJALABPrimaryNo
4Consumer Electronics & Mobile Device Protection Plans
CodeFSAJALAHPrimaryNo
5GAP & Vehicle Protection Products (GAP Waiver/Insurance, Lease/Loan Protection)
CodeFSAJALACPrimaryNo
Product category
Extended Warranty and Protection Services
Social media profiles2 records
Marketing channels3 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
GTM typeB2B
B2B
Offering typeServices
Services
Core offering1 text field

The Warranty Group provides extended service plans and protection products covering consumer electronics and mobile devices, vehicles, and residential property. Distribution is conducted through B2B partnerships with leading telecom providers, automotive dealerships, and property managers, who in turn offer the plans to their end customers. Following its 2017 merger with Assurant, the company's capabilities are now integrated into Assurant's Global Protection Services platform.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 5 values shown
  • 26.1% stock gains over the past year for parent company Assurant
+4 more records
Product overview1 text field

The Warranty Group, acquired by Assurant in 2017, operated as a provider of extended warranties and service contracts. The source data does not contain standalone product documentation, feature pages, or technical specifications for The Warranty Group's specific product portfolio. All available source material pertains to Assurant's broader protection services platform (covering devices, homes, and automobiles), within which The Warranty Group's offerings were integrated following the acquisition. No individual The Warranty Group branded products, modules, or service offerings are described in the provided sources.

Product and service5 records
1Extended Service Plans and Warranties
CategoryExtended Warranty
Description

Wholesale extended service plans and warranty products distributed through enterprise partners to protect consumer purchases, including devices, vehicles, appliances, and home systems.

2Mobile Device Protection
CategoryDevice Protection
Description

Device protection and insurance programs for mobile handsets and broadband equipment, distributed through telecom and mobile carrier partners.

3Vehicle Service Contracts
CategoryAutomotive Protection
Description

Automotive protection products and vehicle service contracts sold through automotive dealerships and dealer groups at the point of sale.

4Renters and Homeowners Insurance
CategoryProperty Protection
Description

Renters and homeowners insurance products distributed through property managers, REITs, and homeowner associations to residents.

5Claims Administration and Service Network
CategoryClaims and Service Operations
Description

End-to-end claims management, repair, and trade-in services supported by Device Care Centers with advanced automation and robotics, delivered on behalf of enterprise partners.

Partnership1 partner
1Assurant, Inc.
Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2017-01-01
Description

The Warranty Group (TWGH) completed a merger with Assurant in 2017, becoming part of the Assurant enterprise. This merger integrated TWG's warranty and protection services capabilities with Assurant's broader global protection services platform.

Recent move4 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight3 records

Each record includes

Type, Description

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks1 record

Each record includes

Headline, Details, Source

Key highlights6 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment3 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile3 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles1 record

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

The Warranty Group

Extended Warranty and Protection Servicesthewarrantygroup.com

The Warranty Group is a Chicago-based provider of extended service plans and protection benefits, founded in 1964 and merged into Assurant in 2017. It administered warranty and device-protection products distributed B2B through top telecom carriers, automotive dealerships, and property managers.

What The Warranty Group does

The Warranty Group (TWG) is a Chicago-based provider of extended service plans and related protection benefits, founded in 1964. The company historically designed, priced, and administered warranty and service contract products for consumer durables, vehicles, and connected devices, monetizing primarily through premiums and fees paid by customers at the point of sale or via recurring coverage charges.

TWG's go-to-market was B2B-distributed rather than direct-to-consumer: protection plans were embedded into the purchase or activation flow of partner channels, including top-tier telecom providers, automotive dealerships, and property managers. This embedded distribution model meant the company's revenue mechanics depended on contract volume through a relatively concentrated set of channel partners rather than on individual consumer acquisition.

Technically, the platform combined actuarial pricing and claims administration with AI-driven claims processing and operated automated Device Care Centers that use robotics and process automation to handle mobile device repair and replacement claims. Following the 2017 merger with Assurant, Inc., TWG no longer operates as a standalone entity; its capabilities have been folded into Assurant's Global Protection Services platform, which collectively protects 325M consumers, 64M mobile devices, 56M vehicles, and 32M mortgages across multiple geographies.

The Warranty Group firmographics

Firmographics
Name
The Warranty Group
Legal name
The Warranty Group
Website
https://thewarrantygroup.com
Company type
Private
Founded year
1964
Operating status
Acquired
Headcount range
1,001–5,000 employees
Short description
The Warranty Group is a Chicago-based provider of extended service plans and protection benefits, founded in 1964 and merged into Assurant in 2017. It administered warranty and device-protection products distributed B2B through top telecom carriers, automotive dealerships, and property managers.
Ownership category
akta.pro rank

The Warranty Group industry classification

Industry
Product category
Extended Warranty and Protection Services
akta.pro primary industry
OEM/Captive Warranty & Service Contract Programs (FSAJALAE)
akta.pro secondary industries
Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG), Auto Ancillary Warranties (Tire & Wheel, Paintless Dent, Key/Remote, Windshield) (FSAJALAB), Consumer Electronics & Mobile Device Protection Plans (FSAJALAH), GAP & Vehicle Protection Products (GAP Waiver/Insurance, Lease/Loan Protection) (FSAJALAC)

Keywords

  • Extended warranty services
  • Device protection plans
  • Vehicle service contracts
  • Home protection plans
  • Claims management services

Where The Warranty Group is headquartered

Location

Headquarters

HQ city
Chicago
HQ country
United States
HQ region
North America

Markets served

The Warranty Group business model

Business model
GTM type
B2B
Offering type
Services
Cost components
Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Distribution channels2 records

Marketing channels3 records

The Warranty Group product offering

Product offering

Core offering

The Warranty Group provides extended service plans and protection products covering consumer electronics and mobile devices, vehicles, and residential property. Distribution is conducted through B2B partnerships with leading telecom providers, automotive dealerships, and property managers, who in turn offer the plans to their end customers. Following its 2017 merger with Assurant, the company's capabilities are now integrated into Assurant's Global Protection Services platform.

Product overview

The Warranty Group, acquired by Assurant in 2017, operated as a provider of extended warranties and service contracts. The source data does not contain standalone product documentation, feature pages, or technical specifications for The Warranty Group's specific product portfolio. All available source material pertains to Assurant's broader protection services platform (covering devices, homes, and automobiles), within which The Warranty Group's offerings were integrated following the acquisition. No individual The Warranty Group branded products, modules, or service offerings are described in the provided sources.

Differentiator

Problem solved

Functional benefit

Products and services

  • Extended Service Plans and Warranties Wholesale extended service plans and warranty products distributed through enterprise partners to protect consumer purchases, including devices, vehicles, appliances, and home systems.
  • Mobile Device Protection Device protection and insurance programs for mobile handsets and broadband equipment, distributed through telecom and mobile carrier partners.
  • Vehicle Service Contracts Automotive protection products and vehicle service contracts sold through automotive dealerships and dealer groups at the point of sale.
  • Renters and Homeowners Insurance Renters and homeowners insurance products distributed through property managers, REITs, and homeowner associations to residents.
  • Claims Administration and Service Network End-to-end claims management, repair, and trade-in services supported by Device Care Centers with advanced automation and robotics, delivered on behalf of enterprise partners.

Quantifiable outcome

  • 26.1% stock gains over the past year for parent company Assurant
  • +4 more outcomes

Companies that use The Warranty Group

Customer profile

Segments3 records

Ideal customer profiles3 records

The Warranty Group technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

The Warranty Group partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • Assurant, Inc.coreStrategic or Co-development Partner · 1 January 2017The Warranty Group (TWGH) completed a merger with Assurant in 2017, becoming part of the Assurant enterprise. This merger integrated TWG's warranty and protection services capabilities with Assurant's broader global protection services platform.

Recent moves4 records

Expansion highlights3 records

The Warranty Group competitors and assessment

Company assessment

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks1 record

Key highlights6 records

Customer concentration

The Warranty Group social profiles

Digital presence

The Warranty Group financial estimates

Financial estimate

Revenue estimate

Valuation estimate

The Warranty Group leadership team

Management profile

Number of profiles

Profiles1 record

The Warranty Group funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

The Warranty Group M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Warranty Group

What does The Warranty Group do?

The Warranty Group provides extended service plans and protection products covering consumer electronics and mobile devices, vehicles, and residential property. Distribution is conducted through B2B partnerships with leading telecom providers, automotive dealerships, and property managers, who in turn offer the plans to their end customers. Following its 2017 merger with Assurant, the company's capabilities are now integrated into Assurant's Global Protection Services platform.

Is The Warranty Group a public or private company?

The Warranty Group is a private company. It is classified as corporate owned and is currently acquired.

When was The Warranty Group founded?

The Warranty Group was founded in 1964. It employs 1,001 to 5,000 people.

Where is The Warranty Group based?

The Warranty Group is headquartered in Chicago, United States, in the North America region.

Does The Warranty Group have an API?

No public API is recorded for The Warranty Group.

What industry is The Warranty Group in?

The Warranty Group's product category is Extended Warranty and Protection Services. Its primary akta.pro industry code is FSAJALAE, OEM/Captive Warranty & Service Contract Programs, with a secondary code of FSAJALAG, Home Warranty / Residential Service Contracts (Systems & Appliances).

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Live signals
F&I and ShowroomAssurant Completes Acquisition of The Warranty GroupAssurant has completed its acquisition of The Warranty Group from TPG Capital for a total enterprise value of $2.5 billion, consisting of approximately $993 million in Assurant shares and $1.5 billion in cash, after repayment of $596 million in existing debt. The Warranty Group, which generated annualized revenues of over $2 billion and operates across 21 countries, brings dealer networks and national accounts to strengthen Assurant's global lifestyle and vehicle protection services. The combined entity is expected to realize significant operating synergies and generate more diversified and predictable earnings over time.GlobeNewswireTWG Brazil Announces New President - Luiz Antonio SaccoThe Warranty Group appointed Luiz Antonio Sacco as president of its Brazil operations on Nov. 1, 2017. He will focus on operational standards, new business opportunities, and revenue growth. Sacco previously led roles at IBM, American Express, and Banco Bradesco.F&I and ShowroomAssurant to Buy The Warranty Group in $2.5 Billion DealAssurant Inc. has agreed to acquire The Warranty Group from private equity firm TPG Capital in a deal valued at $2.5 billion. The Warranty Group, which generates annualized revenues of more than $1 billion, will expand Assurant's vehicle protection, extended service contracts, and financial services business across 35 countries. The transaction is expected to close in the first half of 2018, with Assurant shareholders owning approximately 77% of the combined company and TPG retaining the remaining 23%.MarketWatchAssurant to buy Warranty Group in a $2.5 billion deal, including debtAssurant Inc. announced Wednesday a $2.5 billion deal to acquire The Warranty Group, a TPG Capital portfolio company providing protection plans with over $1 billion in annual revenue. Assurant shareholders would own 77% of the combined entity, renamed Assurant Ltd., with TPG holding 23% and $1.5 billion in Assurant shares plus $72 million in cash. Completion is expected in the first half of 2018, funded by new debt and preferred securities.TpgAssurant to Acquire the Warranty Group in Transaction Valued at $2.5 BillionAssurant and The Warranty Group, a TPG Capital portfolio company, announced a definitive agreement to combine operations, valued at about $2.5 billion in enterprise value, with Assurant shareholders retaining roughly 77% of the combined entity. The deal is expected to close in the first half of 2018, subject to shareholder and regulatory approvals, and is projected to be modestly accretive to 2018 operating earnings per share.GlobeNewswireThe Warranty Group Introduces Product Protection Cover for Online ShoppingThe Warranty Group launched a repair and replace program for appliances and technology devices sold on eBay, offering six months to six years of coverage for electrical, mechanical, and accidental damage. The program covers items from domestic and international sellers, with claims lodged online or by phone. Expansion to other commodities like auto parts is planned.PR NewswireThe Warranty Group Announces Establishment of Specialty Solutions Unit and Promotion of Justin Thomas to Executive Vice PresidentThe Warranty Group has established a new Specialty Solutions unit and promoted Justin Thomas to Executive Vice President to lead its operations. The newly formed group, which encompasses appliance, technology, and administration services, has seen revenues increase by 49% over the last two years. This strategic move aims to expand the company's offerings beyond the auto industry to include broader verticals such as consumer goods and financial institutions.GlobeNewswireThe Warranty Group and Carro Launch Carro Care ProgrammeThe Warranty Group and Carro launched Carro Care, offering six months of complimentary breakdown cover for cars sold on Carro's platforms. The programme includes a thorough inspection process and an optional Carro Care+ extension to one, two, or three years. It is the first collaboration between Carro and The Warranty Group.GlobeNewswireFurniture Solutions NZ Ltd/Pelle to Expand Its Business in Asia-PacificFurniture Solutions NZ Ltd/Pelle is expanding into Asia-Pacific with The Warranty Group, introducing biodegradable leather and fabric care products. The five-year care programme will first launch in China, then roll out across the region. The collaboration aims to bring eco-friendly protection plans to consumers.