The Warranty Group
The Warranty Group is a Chicago-based provider of extended service plans and protection benefits, founded in 1964 and merged into Assurant in 2017. It administered warranty and device-protection products distributed B2B through top telecom carriers, automotive dealerships, and property managers.
- Company typePrivate
- Founded1964
- HeadquartersChicago, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What The Warranty Group does
The Warranty Group (TWG) is a Chicago-based provider of extended service plans and related protection benefits, founded in 1964. The company historically designed, priced, and administered warranty and service contract products for consumer durables, vehicles, and connected devices, monetizing primarily through premiums and fees paid by customers at the point of sale or via recurring coverage charges.
TWG's go-to-market was B2B-distributed rather than direct-to-consumer: protection plans were embedded into the purchase or activation flow of partner channels, including top-tier telecom providers, automotive dealerships, and property managers. This embedded distribution model meant the company's revenue mechanics depended on contract volume through a relatively concentrated set of channel partners rather than on individual consumer acquisition.
Technically, the platform combined actuarial pricing and claims administration with AI-driven claims processing and operated automated Device Care Centers that use robotics and process automation to handle mobile device repair and replacement claims. Following the 2017 merger with Assurant, Inc., TWG no longer operates as a standalone entity; its capabilities have been folded into Assurant's Global Protection Services platform, which collectively protects 325M consumers, 64M mobile devices, 56M vehicles, and 32M mortgages across multiple geographies.
The Warranty Group firmographics
Firmographics- Name
- The Warranty Group
- Legal name
- The Warranty Group
- Website
- https://thewarrantygroup.com
- Company type
- Private
- Founded year
- 1964
- Operating status
- Acquired
- Headcount range
- 1,001–5,000 employees
- Short description
- The Warranty Group is a Chicago-based provider of extended service plans and protection benefits, founded in 1964 and merged into Assurant in 2017. It administered warranty and device-protection products distributed B2B through top telecom carriers, automotive dealerships, and property managers.
- Ownership category
- akta.pro rank
The Warranty Group industry classification
Industry- Product category
- Extended Warranty and Protection Services
- akta.pro primary industry
- OEM/Captive Warranty & Service Contract Programs (FSAJALAE)
- akta.pro secondary industries
- Home Warranty / Residential Service Contracts (Systems & Appliances) (FSAJALAG), Auto Ancillary Warranties (Tire & Wheel, Paintless Dent, Key/Remote, Windshield) (FSAJALAB), Consumer Electronics & Mobile Device Protection Plans (FSAJALAH), GAP & Vehicle Protection Products (GAP Waiver/Insurance, Lease/Loan Protection) (FSAJALAC)
Keywords
Where The Warranty Group is headquartered
LocationHeadquarters
- HQ city
- Chicago
- HQ country
- United States
- HQ region
- North America
Markets served
The Warranty Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Distribution channels2 records
Marketing channels3 records
The Warranty Group product offering
Product offeringCore offering
The Warranty Group provides extended service plans and protection products covering consumer electronics and mobile devices, vehicles, and residential property. Distribution is conducted through B2B partnerships with leading telecom providers, automotive dealerships, and property managers, who in turn offer the plans to their end customers. Following its 2017 merger with Assurant, the company's capabilities are now integrated into Assurant's Global Protection Services platform.
Product overview
The Warranty Group, acquired by Assurant in 2017, operated as a provider of extended warranties and service contracts. The source data does not contain standalone product documentation, feature pages, or technical specifications for The Warranty Group's specific product portfolio. All available source material pertains to Assurant's broader protection services platform (covering devices, homes, and automobiles), within which The Warranty Group's offerings were integrated following the acquisition. No individual The Warranty Group branded products, modules, or service offerings are described in the provided sources.
Differentiator
Problem solved
Functional benefit
Products and services
- Extended Service Plans and Warranties Wholesale extended service plans and warranty products distributed through enterprise partners to protect consumer purchases, including devices, vehicles, appliances, and home systems.
- Mobile Device Protection Device protection and insurance programs for mobile handsets and broadband equipment, distributed through telecom and mobile carrier partners.
- Vehicle Service Contracts Automotive protection products and vehicle service contracts sold through automotive dealerships and dealer groups at the point of sale.
- Renters and Homeowners Insurance Renters and homeowners insurance products distributed through property managers, REITs, and homeowner associations to residents.
- Claims Administration and Service Network End-to-end claims management, repair, and trade-in services supported by Device Care Centers with advanced automation and robotics, delivered on behalf of enterprise partners.
Quantifiable outcome
- 26.1% stock gains over the past year for parent company Assurant
- +4 more outcomes
Companies that use The Warranty Group
Customer profileSegments3 records
Ideal customer profiles3 records
The Warranty Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
The Warranty Group partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Assurant, Inc.coreThe Warranty Group (TWGH) completed a merger with Assurant in 2017, becoming part of the Assurant enterprise. This merger integrated TWG's warranty and protection services capabilities with Assurant's broader global protection services platform.
Recent moves4 records
Expansion highlights3 records
The Warranty Group competitors and assessment
Company assessmentMarket position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks1 record
Key highlights6 records
Customer concentration
The Warranty Group social profiles
Digital presenceThe Warranty Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
The Warranty Group leadership team
Management profileNumber of profiles
Profiles1 record
The Warranty Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
The Warranty Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about The Warranty Group
What does The Warranty Group do?
The Warranty Group provides extended service plans and protection products covering consumer electronics and mobile devices, vehicles, and residential property. Distribution is conducted through B2B partnerships with leading telecom providers, automotive dealerships, and property managers, who in turn offer the plans to their end customers. Following its 2017 merger with Assurant, the company's capabilities are now integrated into Assurant's Global Protection Services platform.
Is The Warranty Group a public or private company?
The Warranty Group is a private company. It is classified as corporate owned and is currently acquired.
When was The Warranty Group founded?
The Warranty Group was founded in 1964. It employs 1,001 to 5,000 people.
Where is The Warranty Group based?
The Warranty Group is headquartered in Chicago, United States, in the North America region.
Does The Warranty Group have an API?
No public API is recorded for The Warranty Group.
What industry is The Warranty Group in?
The Warranty Group's product category is Extended Warranty and Protection Services. Its primary akta.pro industry code is FSAJALAE, OEM/Captive Warranty & Service Contract Programs, with a secondary code of FSAJALAG, Home Warranty / Residential Service Contracts (Systems & Appliances).