Talkroute
Talkroute is a US-based, privately held virtual phone system provider founded in 2012, serving more than 100,000 small and mid-sized businesses across the US and Canada with cloud-based VoIP and PSTN calling, SMS, video meetings, and an AI-powered receptionist.
- Company typePrivate
- Founded2012
- HeadquartersWheaton, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Talkroute does
Talkroute is a US-headquartered, privately held provider of cloud-based virtual phone systems founded in 2012. The company sells unified communications — voice (VoIP and PSTN), SMS/MMS, video conferencing, voicemail, and call-management features — to more than 100,000 small and mid-sized businesses across the United States and Canada. Its go-to-market combines a product-led free-trial funnel with a sales-assisted path for larger accounts, and distribution is delivered through native desktop applications (MacOS, Windows, Linux), mobile apps (iOS, Android), and a browser-based web client. Pricing is subscription-based and tiered from a Basic plan at $19 per month to a custom Enterprise plan, with usage-based add-ons for bulk messaging.
The core technology stack couples internet telephony with traditional carrier networks, exposing features such as Call Stacking (a proprietary hold-queue method that retains multiple callers instead of disconnecting them), live call transfer, multi-level auto-attendant menus, unlimited extensions, call recording, and HIPAA-compliant voicemail transcription. A REST Messaging API supports high-volume SMS campaigns with managed TFN and 10DLC carrier registration. The newest product surface is the AI Receptionist, launched in 2025 in beta, which functions as an autonomous voice-and-chat agent that books appointments, sends SMS confirmations, captures structured lead data into CRM systems (HubSpot) and notifies teams via Slack.
Talkroute monetizes through recurring subscriptions plus usage-based bulk messaging and AI add-ons, and the company appears to be bootstrapped with no disclosed venture, private equity, or strategic-parent ownership. Its customer mix is concentrated in solo operators, new businesses, and established small businesses, with selected franchise and multi-unit brands (RE/MAX, Chick-fil-A, Hertz, UPS Store, Great Clips, School of Rock) referenced as logos on the company website. Compliance posture includes SOC 2 Type 2 and HIPAA, positioning the platform for healthcare and other regulated workloads.
Talkroute firmographics
Firmographics- Name
- Talkroute
- Legal name
- Talkroute
- Website
- https://talkroute.com
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Talkroute is a US-based, privately held virtual phone system provider founded in 2012, serving more than 100,000 small and mid-sized businesses across the US and Canada with cloud-based VoIP and PSTN calling, SMS, video meetings, and an AI-powered receptionist.
- Ownership category
- akta.pro rank
Talkroute industry classification
Industry- Product category
- Cloud Business Telephony / Virtual Phone System
- NAICS
- Telecommunications (517), Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- WebRTC & In-Browser Voice/Video (HDAIAHAH), Conversational NLP & Dialogue Management (chatbots, agents) (HDAAADAF)
Keywords
Where Talkroute is headquartered
LocationHeadquarters
- HQ city
- Wheaton
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Talkroute business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Revenue model
- Business Phone System Subscription: Monthly or annual subscription plans (Basic, Plus, Pro, Enterprise) providing virtual phone system access including calling, texting, voicemail, meetings, and admin features. Starting price at $19/month.
- Bulk Texting Add-on: Optional add-on for high-volume messaging needs. Volume tiers from 2,500 to 50,000+ messages per month. Includes Messaging API access for campaign sending.
- AI Receptionist Add-on (Beta): AI-powered call answering add-on priced at $39/month and above. Includes calendar integration, SMS confirmations, CRM capture, and compliance features.
- 10DLC Registration: One-time registration fee plus $1.50 monthly carrier fee for local number text messaging compliance on Basic plans. Pro and Enterprise plans include registration at no extra cost.
- Phone Number Services: Revenue from toll-free numbers, local numbers, vanity numbers, and 800 numbers. Numbers can be purchased and managed within the platform.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Basic Plan - Entry-level business phone system |
| Subscription | Monthly | Plus Plan - Enhanced features for growing teams |
| Subscription | Monthly | Pro Plan - Advanced features for established businesses |
| Subscription | Monthly | Enterprise Plan - Custom solution for large organizations |
| Subscription | Monthly | AI Receptionist Add-on (Beta) |
| Usage-based | Monthly | Bulk Texting Add-on |
| Subscription | Monthly | 10DLC Registration (Local Numbers) |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Talkroute product offering
Product offeringCore offering
Talkroute provides a cloud-based virtual phone system that unifies VoIP and PSTN business calling, SMS/MMS text messaging, video conferencing, and AI-powered 24/7 call answering through native desktop, mobile, and web applications. The platform is sold as monthly subscriptions with usage-based add-ons, requiring no on-premise hardware and supporting number portability for US and Canadian customers.
Product overview
Talkroute is a virtual phone system platform that provides small and mid-sized businesses with a unified cloud communications suite combining business calling (VoIP and PSTN), text messaging (SMS and MMS), video conferencing, and AI-powered call handling. The core platform is the Virtual Phone System, which serves as the central hub managing all communications. The product portfolio is accessed through three native client applications: Desktop App (MacOS, Windows, Linux), Mobile App (iOS, Android), and Web App (browser-based, no download required). An AI Receptionist add-on (currently in beta) layers autonomous AI agent capabilities on top, providing 24/7 call answering with appointment booking, CRM integration, and web chat. Video conferencing is handled by the Meetings product (up to 100 participants). Messaging is expanded through Bulk Texting add-on (high-volume API-based campaigns) and compliance services 10DLC and Toll-Free Verification. Supporting features include Call Recording, Virtual Voicemail with transcription, Call Forwarding & Routing, Multi-Level Auto Attendant/Menus, Unlimited Extensions, Call Stacking (hold queues), Live Call Transfer, Caller ID with custom CNAM, Custom Greetings with Voice Studio, Hours of Operation scheduling, Users & Permissions, Reporting, and an API for developer integrations. Pricing starts at $19/month for the core platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Virtual Phone System Cloud-based virtual phone system unifying business calling (VoIP and PSTN), SMS/MMS messaging, voicemail, and call routing into a single platform accessible from desktop, mobile, and web apps. Unifies calling, messaging, video meetings, and AI receptionist features for SMB customers in the US and Canada.
- Talkroute Meetings Video conferencing product supporting up to 100 participants per meeting with screen sharing, whiteboard collaboration, team chat, file sharing, and session recording; guests can join via browser link without creating an account. Included within the Talkroute virtual phone system subscription.
- AI Receptionist 24/7 AI-powered virtual receptionist add-on that answers calls and web chats simultaneously, books appointments into Google Calendar or Outlook, sends SMS confirmations, captures structured lead data into HubSpot, and notifies teams via Slack. Self-trains from the business website and is HIPAA-compliant with SOC 2 certification. Suitable for businesses wanting autonomous 24/7 call handling.
- Bulk Texting Optional high-volume messaging add-on that raises monthly SMS/MMS capacity and adds REST API-based campaign sending for marketing campaigns to thousands of recipients, with merge variables, real-time inbound webhooks, and carrier compliance handling. For businesses needing additional 1:1 texting headroom or programmatic mass messaging beyond their plan's message allotment.
- Business Phone Numbers (Toll-Free, Local, Vanity, 800, Porting) Purchase and management of business phone numbers including toll-free numbers (800/888/833), local area code numbers, vanity numbers, standard 800 numbers, and number porting services for transferring existing business numbers to Talkroute; supports voice, SMS, and MMS. For US businesses needing new or transferred business numbers.
- 10DLC Registration and Compliance 10-digit long code registration and compliance service that gets local business numbers carrier-approved for SMS to reduce filtering and spam blocks while improving deliverability and trusted local brand identity. For local businesses sending application-to-person (A2P) SMS at scale.
- Toll-Free Number Verification One-time verification service that gets toll-free numbers carrier-approved for business SMS so messages are not filtered or blocked; combined voice and SMS capability on a single verified toll-free number. For businesses sending SMS from toll-free numbers.
- Voice Studio Professional Recordings Professionally recorded voice prompt service where Talkroute's in-house team produces custom greetings, menus, and hold messages for the customer's phone system. For businesses wanting polished audio without recording it themselves.
Quantifiable outcome
- Appointment no-shows reduced by 40%+ with automated reminder texts
- +1 more outcomes
Companies that use Talkroute
Customer profileNamed customers13 records
Segments9 records
Ideal customer profiles4 records
Talkroute technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability8 records
Feature7 records
Talkroute partnerships and signals
Strategic signalScale indicators4 records
Recent moves5 records
Expansion highlights5 records
Talkroute competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Talkroute social profiles
Digital presenceTalkroute compliance and trust
Trust signalCompliance2 records
Talkroute financial estimates
Financial estimateRevenue estimate
Valuation estimate
Talkroute leadership team
Management profileNumber of profiles
Talkroute funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Talkroute M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Talkroute
What does Talkroute do?
Talkroute provides a cloud-based virtual phone system that unifies VoIP and PSTN business calling, SMS/MMS text messaging, video conferencing, and AI-powered 24/7 call answering through native desktop, mobile, and web applications. The platform is sold as monthly subscriptions with usage-based add-ons, requiring no on-premise hardware and supporting number portability for US and Canadian customers.
Is Talkroute a public or private company?
Talkroute is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Talkroute founded?
Talkroute was founded in 2012. It employs 11 to 50 people.
Where is Talkroute based?
Talkroute is headquartered in Wheaton, United States, in the North America region.
How does Talkroute make money?
Five revenue lines are on record. Business Phone System Subscription is the primary driver. The others are bulk Texting Add-on, AI Receptionist Add-on (Beta), 10DLC Registration and phone Number Services.
Does Talkroute have an API?
Yes. Talkroute offers a REST API for the Messaging API (Bulk Texting), enabling developers to send SMS and MMS campaigns programmatically. The API uses standard HTTP and JSON everywhere with Bearer token authentication. Developers can send messages to large recipient lists, receive real-time inbound webhooks for incoming texts, calls, and voicemails, and access detailed docs with copy-paste examples for every endpoint. The API supports merge variables for personalization, and no SDKs are required — any language or platform that supports HTTP requests can integrate. Examples include Node.js, Python, PHP, Ruby, Go, Java, .NET, and no-code tools like Zapier or Make. The API also provides endpoint references, request/response examples, and authentication guides. After adding Bulk Texting, API credentials are available in account settings. Developer documentation is at apidocs.talkroute.com.
What industry is Talkroute in?
Talkroute's product category is Cloud Business Telephony / Virtual Phone System. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIAHAH, WebRTC & In-Browser Voice/Video. Its NAICS code is 517 and its SIC code is 4813.