Haven House Services

What Haven House Services does

Haven House Services is a 501(c)(3) nonprofit organization headquartered in Raleigh, North Carolina, founded in 1973 to serve youth and young adults ages 6 to 24 in Wake County. Its portfolio is organized across three service lines: homelessness response (Wrenn House emergency shelter, Street Outreach, and the Transition in Place housing program); clinical and behavioral health (Multisystemic Therapy, Outpatient Therapy, and the Juvenile Assessment Team); and juvenile-justice diversion (Diversion Programs, Second Round, and RCS). The organization also coordinates the local Safe Place network of more than 110 access sites and operates ancillary support including an Essentials Pantry, a resource closet, and clothing distribution.

Name

Haven House Services

Legal name

Haven House Inc.

Website

https://havenhousenc.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

51–100 employees

Short description

The agency serves more than 2,000 youth and young adults ages 6-24 annually across Wake County through shelter, clinical, outreach, and diversion programs.

Ownership category

akta.pro rank

Product category

Youth and Family Social Services

NAICS

Child and Youth Services (624110), Temporary Shelters (624221), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Youth Justice, At-Risk Youth & Violence Prevention Nonprofits (BPAGADAM)

akta.pro secondary industries

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC), Housing Assistance & Homeless Services (BPAGAEAB), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Youth homelessness services
• Emergency shelter programs
• Mental health counseling
• Juvenile diversion programs
• Community-based youth services

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Individual and Corporate Donations: Haven House relies heavily on charitable contributions from individuals, corporations, and community organizations. The organization operates donation pages for one-time and recurring monthly gifts (Guiding Stars), accepts stock donations, IRA Qualified Charitable Distributions, and bequests. Corporate sponsorships are offered at defined tiers ($10,000, $5,000, $2,500).
2. Foundation Grants: Haven House receives grant funding from foundations. The organization was supported by a founding grant from The Junior League of Raleigh ($20,000 in 1974) and continues to receive foundation support for programs.
3. Government Contracts and Grants: Haven House operates under government grants and contracts, including Family and Youth Services Bureau funding (Grant Numbers 90CY7632, 90YO2523, 90YZ0101, and 90CX7607). The organization serves as the Coordinated Entry site for young adults in Wake County under public mandate.
4. Medicaid Billing for Mental Health Services: Mental health programs including Outpatient Therapy and Multisystemic Therapy accept all Medicaid plans. A sliding fee scale is offered for uninsured or underinsured individuals, generating revenue while ensuring access.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Haven House Services is a 501(c)(3) nonprofit that operates a portfolio of youth-serving programs—Wrenn House 24/7 emergency shelter, Street Outreach, Transition in Place housing, Multisystemic Therapy and Outpatient Therapy, Juvenile Assessment Team, Diversion Programs, Second Round, Restitution and Community Service, Essentials Pantry, and the Safe Place Wake County network—serving youth ages 6-24 across Wake County, North Carolina. Services are delivered free of charge to youth and families, with Medicaid accepted for mental health programs and a sliding fee scale for uninsured clients. The organization reaches more than 2,000 youth and families annually and coordinates a network of 110+ Safe Place crisis access sites across the county.

Product overview

Haven House Services is a nonprofit 501(c)(3) youth services organization that operates a portfolio of interconnected social service programs serving youth ages 6-24 in Wake County, North Carolina. The organization is structured around three core program areas—Homelessness (Wrenn House emergency shelter, Street Outreach, and Transition in Place housing), Mental Health (Multisystemic Therapy, Outpatient Therapy, and Juvenile Assessment Team), and Diversion (Diversion Programs, Second Round fitness program, and Restitution & Community Service)—supplemented by Mission Support Services including the Essentials Pantry, Resource Closet, Social Determinants of Health Support, and Dental/Health/Vision Clinics. Haven House also coordinates Safe Place Wake County, a national youth crisis program. Founded in 1973, the organization serves more than 2,000 youth and families annually through community-based and shelter-based services.

Differentiator

Problem solved

Functional benefit

Products and services

• Wrenn House Emergency Shelter 24/7 emergency shelter for youth ages 10-17 experiencing homelessness, runaway situations, or crisis. It is the only homeless shelter for youth in the Triangle area within a 1.5-hour radius of Raleigh. Youth can be dropped off by parents/guardians or referred by law enforcement, and the shelter accepts walk-ins via a 24/7 crisis line (919-832-7866).
• Street Outreach Mobile community-based outreach program that connects with homeless youth ages 24 and under across Wake County, providing immediate support, basic needs, resources, and pathways to shelter, housing, and stability. Outreach staff meet youth where they are — on the streets, in shelters, or while couch-surfing.
• Transition in Place (TIP) Housing program paired with intensive support services for young adults ages 18-23 experiencing homelessness, including young parents and their children. Provides rental subsidies for up to 12 months (via partner landlords/rental agencies) along with case management toward education, employment, and independent living.
• Multisystemic Therapy (MST) Evidence-based family therapy program for youth ages 12-17 addressing complex emotional, social, and behavioral challenges by working with the entire family system. Therapists deliver intervention in homes, schools, and community settings to keep youth in their homes and communities.
• Outpatient Therapy Mental health and substance use counseling services for youth and young adults ages 6-24, offering assessments, individualized goal planning, and therapy sessions. Accepts all Medicaid plans with a sliding fee scale for uninsured or underinsured clients.
• Juvenile Assessment Team (JAT) Comprehensive mental health and substance use assessments for youth involved in the juvenile justice system, providing clinical recommendations and connections to treatment resources. Operates in coordination with juvenile court counselors and justice partners.
• Diversion Programs Programs helping youth ages 6-17 increase responsible behaviors at home, school, and community to prevent juvenile justice system involvement. Includes the Juvenile Diversion Team and School-Based Diversion delivered in partnership with Wake County schools.
• Second Round Fitness-based after-school program for youth and young adults ages 12-21 building confidence, self-discipline, and leadership through movement, mentorship, and community. Delivered with F3 volunteer support.
• Restitution and Community Service (RCS) Program providing youth ages 10-19 opportunities to complete supervised community service hours and earn restitution as ordered through juvenile court. Youth are placed at non-profit organizations throughout Wake County to fulfill court-ordered hours.
• Essentials Pantry Food and household basics pantry supporting youth and families enrolled in Haven House programs, helping reduce barriers to focus on personal goals. Served 280 youth and families with nearly 2,000 bags of food and supplies in the past year (30% year-over-year increase).
• Resource Closet Basic essentials supply closet at Wrenn House providing socks, underwear, clothing, coats, shoes, and personal care products to youth in need.
• Social Determinants of Health Support Coordination service helping youth and families identify needs, reduce barriers, and connect with community resources addressing housing, healthcare, transportation, food access, and employment.
• Dental, Health, and Vision Clinics Partnered healthcare access services providing dental, health, and vision care for youth in Haven House programs, addressing healthcare access barriers.
• Safe Place National youth crisis program coordinated by Haven House in Wake County since 1987. Provides immediate help and safety at more than 110 designated community sites including libraries, fire stations, community centers, and other public spaces. Youth in crisis can text 'SAFE' and their location to 4HELP (44357) to find the nearest site.

Quantifiable outcome

• More than 2,000 youth and families supported annually
• +3 more outcomes

Named customers4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered major, core and minor.

• The Junior League of RaleighmajorStrategic or Co-development Partner · 1 January 1974In 1974, The Junior League of Raleigh provided a $20,000 founding grant to Haven House for structural modifications, repairs, and furnishing of the first group home for girls on Horne Street. Over five decades, The Junior League has continued to provide volunteer support, board leadership, event planning, and grant funding. Two members currently serve on Haven House's board of directors.
• 110+ Safe Place Sites (Wake County)coreChannel Partner/ Reseller/ DistributorHaven House coordinates a network of over 110 designated Safe Place sites throughout Wake County, including libraries, fire stations, community centers, and other trusted public spaces. Each site displays the yellow Safe Place sign and connects youth in crisis to Wrenn House. This distribution partnership is foundational to the organization's crisis response system.
• Wake County SchoolscoreStrategic or Co-development PartnerHaven House partners with Wake County schools for the School-Based Diversion program and provides transportation to schools for youth staying at Wrenn House. Schools serve as both referral sources and delivery sites for diversion and support services.
• Wake County Juvenile Court and Justice SystemcoreStrategic or Co-development PartnerHaven House's Diversion Programs, Juvenile Assessment Team (JAT), and Restitution and Community Service (RCS) program work directly with juvenile court judges, court counselors, and justice partners to provide assessments, diversion, and community service supervision for court-involved youth.
• Community Healthcare ProvidersminorStrategic or Co-development PartnerHaven House partners with community providers to offer dental, health, and vision clinics for youth in programs. These partnerships address healthcare access barriers that would otherwise prevent youth from meeting basic health needs.
• Poyner Spruill LLPmajorStrategic or Co-development PartnerPoyner Spruill LLP has been a steadfast supporter for over a decade, providing in-kind legal support, volunteering, financial contributions, and event sponsorships. The firm also conceived and continues to support 'The Law Firm Challenge,' which has raised over $175,000 for Haven House since 2016. A partner at the firm serves on Haven House's board of directors.
• F3 Raleigh and F3 Greater CarpexmajorStrategic or Co-development PartnerF3 (Fitness, Fellowship, Faith) is a national men's workout group active in the Triangle area. F3 volunteers support Haven House's Second Round after-school boxing and fitness program, annual campaign efforts, facilities maintenance, holiday dinners, and in-kind donations. Their volunteer contribution has become a critical component of Haven House's fundraising and operations.
• Private Landlords and Rental AgenciesminorStrategic or Co-development PartnerThe Transition in Place (TIP) program partners with private landlords and rental agencies to secure housing for young adults ages 18–23 experiencing homelessness. Haven House may provide rental subsidies for up to 12 months as part of the housing support package.
• Non-Profit Organizations (Wake County)minorStrategic or Co-development PartnerThe Restitution and Community Service (RCS) program places youth at non-profit organizations throughout Wake County to complete court-ordered community service hours. Partner organizations benefit from youth labor while providing a accountability and skill-building opportunity for participants.
• Wake Tech Community CollegeminorStrategic or Co-development PartnerHaven House connects youth to Wake Tech for GED classes and educational opportunities, supporting the path toward stable employment and independent living for program participants.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Children's Home Society of North Carolina: North Carolina's largest nonprofit dedicated to child welfare, providing adoption, foster care, and family services statewide. Directly comparable as a NC-based youth and family services nonprofit with comparable program breadth and donor base.
• National Safe Place Network: National organization that licenses and supports Safe Place programs (which Haven House coordinates locally in Wake County). Direct operating peer for the Safe Place crisis-response infrastructure model.
• Covenant House: National nonprofit providing shelter, housing, and supportive services to youth experiencing homelessness. Comparable operating model around 24/7 youth emergency shelter and transition-to-independence programs.
• Communities In Schools of Wake County: Wake County affiliate of the national Communities In Schools network, providing school-based case management and youth support services. Directly comparable school-based youth support mission and Wake County geography.
• Boys & Girls Clubs of the Triangle: Youth development organization serving the same Triangle/Raleigh geography with after-school programming, mentorship, and life-skills training. Comparable youth-development mission and Triangle-area market.
• YWCA of the Greater Triangle: Regional YWCA serving the Triangle area with programs addressing domestic violence, housing instability, and youth services. Comparable as a Triangle-area safety-net organization serving overlapping at-risk populations.

Regional players

• Urban Ministries of Wake County: Wake County nonprofit providing emergency services (food, shelter, healthcare) to low-income residents. Comparable as a Wake County safety-net organization serving overlapping at-risk populations, though with broader (non-youth-specific) mission.
• The Salvation Army of Wake County: Wake County chapter of the Salvation Army providing emergency shelter, food assistance, and youth programming. Comparable as a regional safety-net provider serving overlapping at-risk populations in the same Wake County market.

Broad incumbents

• Boys Town: National youth services organization operating residential programs, family services, and crisis intervention across multiple states. Comparable as a long-established, broad-portfolio youth services nonprofit with similar evidence-based practices.

Others

• National Network for Youth: National membership and advocacy organization for youth services providers. Comparable as the national policy/training peer that supports organizations like Haven House, including recognizing leadership (Haven House's former executive received their Lifetime Achievement Award).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC5Nc_EnHjALE
• Facebookfacebook.com/havenhousenc
• LinkedInlinkedin.com/company/haven-house-services
• Instagraminstagram.com/havenhousenc
• Xx.com/HavenHouseNC

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven House Services