UPS Capital

What UPS Capital does

UPS Capital is the financial services subsidiary of United Parcel Service of America, Inc. (UPS), headquartered in Atlanta, Georgia at 55 Glenlake Parkway NE, and operating across approximately 14 countries in North America, Europe, and Asia through licensed insurance entities. Founded in 1990, the business combines insurance brokerage, payment processing, customs bond issuance, and address-intelligence services to support UPS shippers and SMB businesses. As of the latest data, UPS Capital employs 251-500 people, and is governed under the laws of the State of Georgia, USA.

The company's product portfolio is organized into four pillars. (1) Shipping insurance includes InsureShield Shipping Insurance (covering loss, damage, porch piracy, and concealed damage up to 90 days), Freight Forwarding Liability Insurance, and Parcel Pro Select (acquired in 2015) for high-value goods. (2) Payment services span Merchant Services offered through a partnership with Chase/Paymentech (a JPMorgan Chase subsidiary), which enables card acceptance across counter, online, and mobile channels with next-business-day funding for qualifying clients, and three tiers of C.O.D. enhancement (C.O.D. Secure, C.O.D. Automatic, C.O.D. Direct) that accelerate COD cash flow within 2-6 business days of delivery. (3) Continuous Customs Bonds issued for U.S. CBP compliance on annual import entries. (4) DeliveryDefense provides address intelligence and delivery confidence scoring through UPS Capital Corporation. Underlying technology is a web-based portal for claims management and policy access integrated with UPS tracking and billing systems, including direct billing of insurance charges on the regular UPS invoice.

UPS Capital's revenue mechanics combine recurring insurance premiums and commissions (insurance is underwritten by authorized carriers and brokered by UPS Capital Insurance Agency, Inc.), transaction fees from merchant processing (determined by Chase/Paymentech), and customs bond fees. Go-to-market is hybrid: direct sales through upscapital.com (quote forms, customer support at 877-263-8772) for shipping and insurance customers, with a channel/reseller motion for Merchant Services via Chase's SMB distribution network, and referral traffic from UPS.com and UPS Supply Chain Solutions. Customer segments are vertical-oriented: shipping and logistics businesses, retail and e-commerce merchants, and importers requiring customs compliance; pain points addressed include in-transit risk, payment cash-flow timing, and customs delays. The wholly-owned subsidiary structure (UPS Capital Corporation and its licensed affiliates) and service marks (InsureShield, C.O.D. Secure/Automatic/Direct, DeliveryDefense, Parcel Pro Select) reinforce integration with the parent UPS shipping ecosystem.

Name

UPS Capital

Legal name

United Parcel Service of America, Inc.

Website

https://upscapital.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

UPS Capital is the financial services subsidiary of UPS, providing shipping insurance, merchant payment processing through Chase/Paymentech, continuous customs bonds, C.O.D. cash-flow products, and address intelligence to UPS shippers and SMB merchants across 14 countries.

Ownership category

akta.pro rank

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Premiums and Commissions: Insurance coverage is underwritten by authorized insurance companies and offered through UPS Capital Insurance Agency, Inc. UPSCIA acts as insurance broker receiving commissions from carriers.
2. Merchant Services Processing Fees: Payment processing services through Chase partnership. Chase determines all fees for merchant services.
3. Customs Bond Fees: Fees for continuous customs bonds that guarantee payment to U.S. Customs and Border Protection for duties and fees on imports.
4. C.O.D. Enhancement Services: Fees for C.O.D. enhancement services including C.O.D. Secure, C.O.D. Automatic, and C.O.D. Direct options. Some services may involve loans or advancement of funds for anticipated C.O.D. receipts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

UPS Capital provides shipping insurance (cargo, parcel, freight liability), payment processing services through a Chase (Paymentech) partnership, enhanced cash-on-delivery (C.O.D.) acceleration services, and continuous customs bonds for import compliance. Offerings are designed for businesses that ship, move, and sell goods via UPS, providing in-transit risk protection, faster access to funds, and streamlined customs clearance.

Product overview

UPS Capital operates as a financial and insurance services division of UPS, offering a portfolio of shipping insurance, payment services, and customs bond products designed for businesses that ship, move, and sell goods. The core product lines include: (1) Payment Services under the Merchant Services sub-brand (in partnership with Chase/Paymentech) offering card payment processing at counter, online, and mobile; (2) Enhanced C.O.D. Services with three tiers — C.O.D. Secure (guaranteed payments), C.O.D. Automatic (automatic deposits), and C.O.D. Direct (direct deposit) — offered through UPS Capital Trade Protection Services; (3) Continuous Customs Bonds for annual import coverage; (4) Insurance products including InsureShield Shipping Insurance, Freight Forwarding Liability Insurance, Parcel Pro Select, and Enhanced Carrier Protection; and (5) DeliveryDefense address intelligence services. The company functions as a platform providing both insurance brokerage services and payment processing solutions primarily through partnerships with Chase and underwritten insurance carriers.

Differentiator

Problem solved

Functional benefit

Brands

• InsureShield: Shipping insurance protection for in-transit goods offered through UPS Capital Insurance Agency, Inc.
• C.O.D. Secure
• C.O.D. Automatic
• C.O.D. Direct
• Parcel Pro Select
• DeliveryDefense

Products and services

• InsureShield Shipping Insurance Shipping insurance coverage for goods in transit offering carrier liability limits and covered retail cost regardless of mode or carrier; protects against loss, damage, and porch piracy including concealed damage up to 90 days with expedited reshipment.
• Merchant Services Payment processing service offered in partnership with Chase (Paymentech, LLC) enabling businesses to accept card payments at the counter, online, and via mobile devices with competitive rates, no hidden fees, and next-business-day funding for qualifying clients.
• C.O.D. Secure Cash-on-delivery enhancement service guaranteeing C.O.D. payments up to a pre-determined limit, received in approximately 2-3 days from delivery date.
• C.O.D. Automatic Cash-on-delivery enhancement service providing C.O.D. payments in approximately 2-3 days from delivery date with automatic daily check deposit.
• C.O.D. Direct Cash-on-delivery enhancement service enabling direct deposit of C.O.D. funds within approximately 6 business days after UPS package delivery.
• Continuous Customs Bonds Annual customs bond service covering all import entries for the year, guaranteeing payment of duties and fees to U.S. Customs and Border Protection and accelerating customs clearance.
• Freight Forwarding Liability Insurance Comprehensive insurance protection for freight forwarders covering cargo liability, error and omission, damage or loss, fines and penalties, and legal and investigation costs.
• Parcel Pro Select Insurance product for high-value goods shipping featuring white-glove services for valuables traveling globally, offered through Parcel Pro, Inc.
• Enhanced Carrier Protection Risk protection service for valuable goods in transit, leveraging UPS-approved software to select shipments to protect with pay-as-you-go charges included on the regular UPS invoice.
• DeliveryDefense Address intelligence and delivery confidence scoring service offered through UPS Capital Corporation to assess delivery-related risk.

Quantifiable outcome

• C.O.D. Secure provides guaranteed payments up to pre-determined limits
• +2 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Two partnerships are on record, tiered core.

• Chase (Paymentech, LLC)coreGTM or Marketing PartnerUPS Capital partners with Chase through Paymentech, LLC (a subsidiary of JPMorgan Chase Bank, N.A.) to offer merchant services. Chase provides payment processing infrastructure, credit card processing, and merchant account services. All merchant services decisions including approval and fees are determined solely by Paymentech. Services include debit/credit card processing, website payments, and mobile payments. Member FDIC.
• UPS (Parent Company)coreOthersUPS Capital is a subsidiary of UPS (United Parcel Service of America, Inc.). UPS Capital offers insurance and financial services to UPS customers. UPS Capital Insurance Agency, Inc. and its licensed affiliates are wholly owned subsidiaries of UPS Capital Corporation, which is an affiliate of UPS.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• PayPal: PayPal is an established broad payment processing platform for SMBs and consumers, comparable to UPS Capital's Merchant Services as a payment acceptance and cash-flow tool for shipping businesses.
• Marsh: Marsh is a global insurance brokerage and risk management firm with a dedicated cargo and transportation practice — comparable to UPS Capital Insurance Agency as a broker intermediating between shippers and underwriters.
• DHL Express: DHL provides shipping insurance, customs clearance, and trade finance solutions across its global parcel and freight network, comparable to UPS Capital's bundled offering to shippers, though with broader logistics operations.
• FedEx: FedEx offers shipping insurance, trade services, and customs brokerage through FedEx Trade Networks and FedEx Services — the closest broad incumbent to UPS Capital as a logistics conglomerate offering embedded financial services to its shipping customers.
• Aon: Aon is a global insurance and reinsurance broker with substantial transportation and cargo practice — overlapping with UPS Capital's insurance brokerage and risk management positioning.

Emerging players

• Stripe: Stripe is a leading payment processing platform serving online and mobile merchants — comparable to UPS Capital's Merchant Services on the online payment acceptance side of the partnership with Chase/Paymentech.
• Block (Square): Square/Block provides merchant payment processing, hardware, and SMB financial services — the closest emerging direct comparator to UPS Capital's Merchant Services offering for SMB shipping customers.

Direct peers

• Allianz Trade (formerly Euler Hermes): Allianz Trade is the global leader in trade credit insurance, comparable to UPS Capital's customs bonds and trade protection services in product mechanics — both provide financial guarantees and risk mitigation for cross-border commercial activity.
• Coface: Coface is a major trade credit insurer offering guarantees, bonding, and receivables management — directly comparable to UPS Capital's continuous customs bonds and trade protection services for import/export businesses.
• Atradius: Atradius provides trade credit insurance, surety bonds, and collections services, with direct overlap to UPS Capital's customs bonding and trade risk products for import/export customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/UPSCapital
• YouTubeyoutube.com/@InsureShield
• LinkedInlinkedin.com/company/ups-capital
• Facebookfacebook.com/ups

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UPS Capital