What Hushmail does

Hushmail, operated by Hush Communications Corporation (a privately held Delaware corporation founded in 1998 and headquartered in Vancouver, BC), is a subscription-based secure communications platform built around HIPAA- and PIPEDA-compliant encrypted email, secure web forms, and e-signatures. The technology stack relies on TLS for transport security and OpenPGP for end-to-end encryption, with a web-based email interface, an iPhone mobile app, two-step verification, and country-based login restrictions. Forms are built with a drag-and-drop editor, integrate e-signature capture and body charts, and deliver completed submissions to the user's Hushmail inbox; healthcare-specific templates cover PHQ-9, GAD-7, AUDIT, PCL-5, DASS, and SCARED screening questionnaires, plus intake, consent, and release-of-information forms.

The company sells primarily to U.S. and Canadian healthcare practitioners — therapists, counselors, psychologists, psychiatrists, and small medical practices — at price points ranging from $11.99/month for solo practitioners to $24.99/month for small-group plans, with included Business Associate Agreements for HIPAA coverage and Information Manager Agreements for Canadian PIPEDA coverage. Ancillary revenue streams include a $25-per-form custom form-building service, paid email migration, and per-user storage add-ons, and the platform reports 47,000+ healthcare customers, a 90% CSAT, and 5/5 Trustpilot rating. Distribution is product-led via self-serve signup and a 14-day free trial, supplemented by inside sales (phone, live chat), an affiliate and referral program, and a partner offers ecosystem (thera-LINK, TheraNest, Brighter Vision). A 2024 launch of Secure Messaging extended the offering to clients who want encrypted communication without migrating their existing email provider, broadening the addressable funnel beyond hosted-mailbox customers.

Name

Hushmail

Legal name

Hush Communications Corporation

Website

https://hushmail.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Hushmail is a Vancouver-based secure email, web form, and e-signature platform that serves primarily U.S. and Canadian healthcare practitioners with HIPAA- and PIPEDA-compliant communications, encryption, and included Business Associate Agreements at SMB-friendly subscription pricing.

Ownership category

akta.pro rank

Product category

HIPAA-Compliant Secure Communications Software

NAICS

Security Systems Services (56162)

SIC

Telegraph & Other Message Communications (4822)

akta.pro primary industry

Secure Communication & Collaboration (Secure Messaging/Email/Teleconferencing) (HLACAJAM)

akta.pro secondary industries

Email Data Loss Prevention & Encryption (HDADAKAD), Secure/Encrypted Messaging (BPAMACAG), Collaboration Security for Chat & Messaging (Teams/Slack) (HDADAKAF)

Keywords

• Encrypted email service
• HIPAA compliant email
• Secure web forms
• Electronic signature solutions
• Healthcare communication platform

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations, Others

Revenue model

1. Subscription - Healthcare Plans: Monthly, annual, 2-year, and 3-year subscription plans for HIPAA-compliant email and forms targeting healthcare practitioners, therapists, and behavioral health practices. Includes BAA for U.S. customers and IMA for Canadian customers.
2. Subscription - Small Business Plans: Encrypted email and forms for small businesses in consulting, finance, and IT sectors.
3. Subscription - Legal Plans: Secure email and forms for legal practices to protect client communications.
4. Subscription - Personal Use: Encrypted email for personal everyday use, not intended for healthcare professionals.
5. Professional Services - Form Building: $25 per form done-for-you custom form building service where Customer Care builds secure web forms based on customer's existing forms.
6. Email Migration Service: Fee-based email migration service for customers needing help transferring from previous email providers.
7. Additional Storage: Additional storage available for purchase on per-user basis.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

Hushmail provides encrypted email, secure web forms with e-signatures, and secure messaging as a subscription SaaS platform. Its core product lines include Hushmail for Healthcare (HIPAA-compliant with BAA included), Hushmail for Canadian Healthcare (PIPEDA-compliant with IMA), Hushmail for Small Business, Hushmail for Legal, and Hushmail for Personal Use. All communications are protected using TLS and OpenPGP encryption, with healthcare-specific form templates, automatic screening-score calculation, and a native iOS app.

Product overview

Hushmail is a unified secure communications platform offering encrypted email, secure web forms, and e-signatures. The core products include Hushmail for Healthcare (with variants for US and Canadian practitioners), Hushmail for Small Business, Hushmail for Legal, and Hushmail for Personal Use. The platform uses TLS and OpenPGP encryption for all email communications. Secure Forms with drag-and-drop builder and e-signature capability are integrated directly into the service, with completed forms delivered to the user's Hushmail inbox. A Template Library provides pre-built healthcare and mental health forms. Recent additions include Secure Messaging for client communication without changing email providers, and mobile access via iPhone app.

Differentiator

Problem solved

Functional benefit

Products and services

• Hushmail for Healthcare HIPAA-compliant encrypted email and secure web forms with e-signatures designed for U.S. healthcare practitioners including therapists, counselors, psychologists, and psychiatrists. Includes a signed Business Associate Agreement (BAA), email archiving, healthcare-specific form templates, and a 14-day free trial.
• Hushmail for Healthcare (Canada) PIPEDA- and provincial privacy law-compliant email and secure forms for Canadian healthcare practitioners, including a signed Information Manager Agreement (IMA) and Canadian data residency through servers in Vancouver and Calgary.
• Hushmail for Small Business Encrypted email and secure forms subscription for small businesses in consulting, finance, and IT sectors. Supports custom domain usage for up to 5 email accounts.
• Hushmail for Legal Encrypted email and secure forms subscription for legal practices to protect attorney-client privilege and confidential client communications.
• Hushmail for Personal Use Encrypted email subscription for personal everyday use without healthcare or custom domain features.
• Encrypted Email Core encrypted email service using TLS and OpenPGP, with toggle-based encryption, green lock indicator, and private-link access for recipients without Hushmail accounts.
• Secure Forms & E-Signatures Drag-and-drop form builder for secure, e-signable web forms that collect intake details, attachments, and electronic signatures and deliver them directly to the user's Hushmail inbox. Includes body charts for healthcare and automatic scoring for mental health screening instruments.
• Secure Messaging Secure messaging capability that lets users send and receive encrypted messages using their existing non-Hushmail email address, without switching email providers.
• Hushmail iPhone App Native iOS application providing mobile access to Hushmail encrypted email, secure forms, and account management on iPhone devices.
• Done-for-You Form Building Service Professional service in which Hushmail's Customer Care team builds secure web forms based on a customer's existing paper or digital forms, priced at $25 per custom form.
• Email Migration Service Fee-based service assisting customers with transferring email data and accounts from previous email providers into Hushmail.

Quantifiable outcome

• 47,000+ healthcare professionals use Hushmail for secure communications
• +2 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Six partnerships are on record, tiered minor.

• thera-LINKminorGTM or Marketing PartnerTelehealth partner offering video therapy services integrated with Hushmail for healthcare practices. Part of Hushmail's partner ecosystem providing complementary services for practitioners.
• TheraNestminorGTM or Marketing PartnerPractice management software partner. Part of Hushmail's Partner Offers program providing discounts on tools and services for healthcare practices.
• Brighter VisionminorGTM or Marketing PartnerWebsite services partner for healthcare practices. Part of Hushmail's Partner Offers program offering special discounts on website services.
• MailChimpminorGTM or Marketing PartnerRecommended for customers needing to send email to large mailing lists. Hushmail is designed for day-to-day personal and business email, not mass mailing, so MailChimp is suggested as an alternative for newsletter/mass email needs.
• Referral Program PartnersminorChannel Partner/ Reseller/ DistributorPartners who refer healthcare practitioners to Hushmail earn rewards for every signup through their referral link. Part of the Hushmail Partner Program.
• Affiliate Program PartnersminorChannel Partner/ Reseller/ DistributorAffiliates earn commissions for referring customers to Hushmail. Part of the Hushmail Affiliate Program.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• StartMail: StartMail is a privacy-focused encrypted email service with PGP support and custom domain features. It is comparable to Hushmail's Personal Use and Small Business encrypted email tiers.
• Virtru: Virtru provides email and file encryption that integrates with Gmail and Outlook, including HIPAA/FERPA-compliant offerings. It is comparable to Hushmail's encrypted email and Secure Messaging capabilities but with deeper enterprise/government channel and existing-email integration.
• Tuta (Tutanota): Tuta is an end-to-end encrypted email and calendar provider headquartered in Germany with strong GDPR positioning. It is comparable to Hushmail's encrypted email core, especially for privacy-conscious personal and small business users in Europe.
• Zix (OpenText): Zix (now part of OpenText) is a long-established secure email and DLP vendor targeting healthcare, financial, and regulated SMBs. Its product set overlaps directly with Hushmail's encrypted email and compliance focus, though it skews larger and more enterprise.
• Paubox: Paubox provides HIPAA-compliant email encryption that works with a practice's existing email address (no client-side portal). It targets the same small healthcare practice buyer that Hushmail serves with its encrypted email and Secure Messaging offerings, and competes on similar price points for HIPAA compliance.
• Proton (Proton Mail): Proton offers end-to-end encrypted email and a broader privacy suite directly comparable to Hushmail's core encrypted email product. Both serve privacy-conscious individuals and small professional users with subscription-based secure email; Proton is larger and more consumer-leaning, but overlaps materially with Hushmail for Personal Use and Small Business.
• LuxSci: LuxSci is a long-standing provider of HIPAA-compliant secure email, web forms, and e-signatures — a near-mirror of Hushmail's product mix. Both serve healthcare, legal, and small business customers with encrypted email plus secure form intake.

Broad incumbents

• Mimecast: Mimecast provides enterprise email security, archiving, and compliance, including HIPAA-supporting capabilities. It is comparable to Hushmail on the secure email and compliance side but addresses larger enterprises rather than solo/small healthcare practices.
• Microsoft 365 (HIPAA-configured): Microsoft 365 with a BAA and Defender/Compliance tooling is the default productivity stack for many US healthcare practices and competes with Hushmail by offering HIPAA-eligible email at scale. It is a broad incumbent rather than a focused direct competitor on standalone encrypted email.
• Google Workspace: Google Workspace offers HIPAA-covered configurations and is widely used by small healthcare practices. It competes with Hushmail as an incumbent email/forms platform, though Google does not focus on healthcare-specific intake or screening forms.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCdDBCDz7tr7Vahb-DvUbCTw
• Facebookfacebook.com/Hushmail
• LinkedInlinkedin.com/company/2685973
• Instagraminstagram.com/hushmail
• Xx.com/hushmail

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hushmail