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SMG

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uuid000897g

Namestring
SMG
Legal namestring
SafeHarbor Management Group
Websiteurl
oursmg.com
Company typeenum
Private
Founded yearint
2026
Descriptiontext

SMG (SafeHarbor Management Group) is a fiduciary financial advisory and insurance agency headquartered in Portage, Michigan, with a general office in Kalamazoo, MI and a regional headquarters in Bonita Springs, FL. Founded by Joe Garcia, the firm is licensed to operate across 17 U.S. states and serves individual retirees and pre-retirees seeking comprehensive retirement income planning, tax-efficient wealth management, 401k/IRA rollover guidance, and Social Security optimization. The four-person named leadership team is centered on Garcia, who holds an MBA from Michigan State University and a CLTC designation with 25+ years in the financial services industry.

The firm's product surface spans core financial planning services — Retirement Planning, Retirement Income, 401k & IRA Rollovers, Tax Management, and Social Security Benefits Optimization — alongside a broad insurance product stack covering Medicare planning, ACA Marketplace coverage, Long Term Care, Final Expense, Dental, Medicare Part D, and Fixed Indexed Annuities. Two proprietary analytical tools differentiate the offering: the Color of Money Risk Analysis, an interactive risk-scoring tool, and Social Security Optimization Software for filing-timing analysis. Investment advisory services are delivered through Sequent Planning, LLC, an SEC-registered RIA under which SMG advisors serve as Investment Adviser Representatives.

Revenue is generated through two streams: fee-based financial planning and investment advisory services (recurring) and commissions on insurance product placements (transactional). Pricing is quote-based and individualized, set during client consultations. Client acquisition relies on content marketing, PR syndication via HelloNation/Yahoo Finance/Morningstar, a YouTube channel (@Retirement_Joe) and Facebook presence, a tiered client referral program (Bronze through Platinum), and community engagement including Joe Garcia's appearances on the Lori Moore show and board service with The Salvation Army and West Bay Charitable Foundation. The firm is privately held, founder-controlled, with no external investors, no parent company, and no publicly disclosed revenue or AUM.

Short descriptiontext

SMG (SafeHarbor Management Group) is a fiduciary financial advisory and insurance agency serving individual retirees and pre-retirees across 17 U.S. states from offices in Kalamazoo, MI and Bonita Springs, FL, offering retirement planning, Social Security optimization, and a full insurance product stack delivered through Sequent Planning LLC RIA.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersPortage, United States
HQ citystring
Portage
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices2 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
retirement planning services, wealth management advisory, insurance agency services, medicare planning guidance, fiduciary financial advisory
NAICS code2 codes
  • Portfolio Management and Investment Advice523940
  • Agencies, Brokerages, and Other Insurance Related Activities5242
SIC code2 codes
  • Investment Advice6282
  • Insurance Agents, Brokers & Service6411
Product category
Financial Planning & Wealth Management
Social media profiles3 records
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model2 records
1Financial Planning and Investment Advisory
TypeSubscription Recurring
Description

Fee-based financial planning and investment advisory services delivered through Investment Adviser Representatives. Services include retirement planning, portfolio analysis, and wealth management. Advisors are registered with Sequent Planning, LLC, an SEC-registered RIA.

oursmg.com
2Insurance Products and Solutions
TypeProfessional Services
Description

Commissions earned from sale of insurance products including Medicare supplements, long-term care insurance, final expense whole life insurance, dental insurance, and fixed indexed annuities. Products are offered through multiple carrier relationships.

oursmg.com
Marketing channels5 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Pricing details1 tier
1Advisory services quote-based
ModelOtherBilling cadenceMulti-year contract
Notes

Financial planning and investment advisory services are personalized and quote-based, with specific pricing determined through individual client consultations.

oursmg.com
GTM typeB2C
B2C
Offering typeServices
Services
Core offering1 text field

SMG is a fiduciary financial advisory and insurance agency that provides personalized retirement planning, retirement income strategies, 401k/IRA rollovers, tax management, and Social Security optimization services to individuals and families approaching or in retirement. The firm also sells insurance products including Medicare supplements, Medicare Advantage, Medicare Part D, ACA Marketplace coverage, long-term care, final expense, dental, and fixed indexed annuities through multiple carrier relationships.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 value
  • According to the federal government, roughly 60-70% of seniors will experience the need for long term care at some point in their lives.
Product overview1 text field

SMG (SafeHarbor Management Group) is a financial planning and wealth management firm offering a comprehensive suite of retirement planning and insurance solutions. The firm provides core financial products including retirement planning, retirement income strategies, 401k/IRA rollovers, tax management, and Social Security benefits optimization. On the insurance side, SMG offers Medicare planning, ACA marketplace coverage, long-term care insurance, final expense insurance, dental coverage, Medicare Part D enrollment, and fixed indexed annuities. The firm also provides proprietary analytical tools including a Color of Money Risk Analysis and portfolio analysis services. SMG operates as a fiduciary advisor, serving clients across multiple U.S. states with offices in Michigan and Florida.

Product and service12 records
1Retirement Planning
CategoryFinancial Planning
Description

Comprehensive retirement planning services addressing market risk, healthcare costs, inflation, tax management, and income planning for individuals approaching or in retirement.

2Retirement Income
CategoryFinancial Planning
Description

Strategies for creating reliable income streams in retirement through coordinated investments, Social Security optimization, and tax-efficient income distribution for retirees.

3401k & IRA Rollovers
CategoryFinancial Planning
Description

Services for transitioning 401(k) and IRA funds into strategies offering greater flexibility, improved investment options, and long-term growth potential for retiring individuals.

4Tax Management
CategoryFinancial Planning
Description

Tax-efficient investment strategies focused on managing, deferring, and reducing taxes through strategic timing of investments and asset selection for retirement portfolios.

5Social Security Benefits Optimization
CategoryFinancial Planning
Description

Advisory services using proprietary software to optimize Social Security filing timing and maximize lifetime retirement income benefits for individuals and couples.

6Medicare Planning
CategoryInsurance Solutions
Description

Medicare enrollment guidance covering Part A, Part B, Part D, Medicare Supplements (Medigap), and Medicare Advantage plan comparisons for individuals approaching age 65.

7ACA Marketplace Insurance
CategoryInsurance Solutions
Description

Health coverage enrollment guidance through the Affordable Care Act Marketplace, including plan category selection and qualification assistance for individuals and families.

8Long Term Care Insurance
CategoryInsurance Solutions
Description

Insurance solutions designed to protect retirement assets against the financial burden of extended care needs including nursing homes, assisted living, and home healthcare.

9Final Expense Insurance
CategoryInsurance Solutions
Description

Whole life insurance coverage to help pay for end-of-life expenses including out-of-pocket medical costs, legal and accounting fees, and burial costs.

10Dental Insurance
CategoryInsurance Solutions
Description

Dental coverage plans helping reduce costs for routine checkups, preventive care, and unexpected dental treatments for individuals and families.

11Medicare Part D Enrollment
CategoryInsurance Solutions
Description

Prescription drug coverage enrollment assistance through Medicare Part D plans to ensure medication costs are covered for Medicare-eligible clients.

12Fixed Indexed Annuities
CategoryInsurance Solutions
Description

Annuity products offering market-linked returns with protection from downside risk, designed for retirees in the preservation phase seeking reliable income streams.

Scale indicator1 record

Each record includes

Type, Value, Description, Source

Partnership1 partner
Strategic tierCoreTypeImplementation/ SI/ Consulting Partner
Description

Sequent Planning, LLC is an SEC-registered Investment Adviser (RIA) through which SMG advisors serve as Investment Adviser Representatives (IARs). Financial planning and investment advisory services are offered through Sequent Planning, operating as the regulatory platform for SMG's advisory practice.

Recent move7 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight4 records

Each record includes

Type, Description

Peers10 records
TypeBroad incumbent
Description

Large national financial advisory franchise with a retirement-focused, branch-based model serving individual investors across the U.S. Highly comparable to SMG in target customer (retirees/pre-retirees) and product mix (investment advisory + insurance), but vastly larger scale and brand.

TypeBroad incumbent
Description

Major financial services company with a large independent advisor channel providing retirement planning, investment advisory, and insurance products to individuals. Directly comparable product suite and customer segment to SMG, but with national scale and institutional resources.

TypeBroad incumbent
Description

Iconic mutual insurer with a vast advisor force selling life insurance, disability income, and investment products to individuals and business owners. Overlaps with SMG on the insurance-and-wealth-management bundle, especially whole life and disability, though it operates at much larger scale.

TypeBroad incumbent
Description

Mutual life insurer with a large agent force providing life insurance, long-term care, annuities, and retirement income planning. Comparable to SMG on final expense, long-term care, and fixed indexed annuities, with substantially deeper product breadth and capital base.

TypeDirect peer
Description

Independent contractor advisor model under an RIA/broker-dealer platform — structurally analogous to SMG's arrangement with Sequent Planning, LLC. Comparable in advisor-led retirement planning for individuals, but with a much larger platform, technology stack, and product shelf.

TypeDirect peer
Description

Independent advisor platform supporting financial professionals with retirement income, insurance, and wealth management solutions. Closely aligned with SMG's hybrid IAR-through-RIA model serving retiree households.

TypeBroad incumbent
Description

One of the largest U.S. retail investment platforms offering retirement planning, IRAs, 401(k) rollovers, and advisory services. Competes with SMG for the same rollover and retirement income planning client, but with scale, brand, and self-service digital capabilities SMG cannot match.

TypeBroad incumbent
Description

Schwab's advisory and retail wealth business serves retirees and pre-retirees with portfolio management, IRA rollovers, and retirement income strategies. A direct substitute for SMG's core advisory offering, with dramatically lower fees and stronger brand trust.

TypeBroad incumbent
Description

Mutual insurer with a large career agent force offering whole life, long-term care, disability, and retirement income products to individuals. Comparable to SMG's bundled insurance + retirement focus, with significantly broader product and balance-sheet capabilities.

TypeDirect peer
Description

Independent financial advisory firm historically focused on retail retirement and wealth planning through a large advisor channel. Comparable business model to SMG in advisor-led retirement income and insurance distribution, though now operating as part of Macquarie.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment2 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile2 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
No
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Feature2 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles4 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

SMG

Financial Planning & Wealth Managementoursmg.com

SMG (SafeHarbor Management Group) is a fiduciary financial advisory and insurance agency serving individual retirees and pre-retirees across 17 U.S. states from offices in Kalamazoo, MI and Bonita Springs, FL, offering retirement planning, Social Security optimization, and a full insurance product stack delivered through Sequent Planning LLC RIA.

What SMG does

SMG (SafeHarbor Management Group) is a fiduciary financial advisory and insurance agency headquartered in Portage, Michigan, with a general office in Kalamazoo, MI and a regional headquarters in Bonita Springs, FL. Founded by Joe Garcia, the firm is licensed to operate across 17 U.S. states and serves individual retirees and pre-retirees seeking comprehensive retirement income planning, tax-efficient wealth management, 401k/IRA rollover guidance, and Social Security optimization. The four-person named leadership team is centered on Garcia, who holds an MBA from Michigan State University and a CLTC designation with 25+ years in the financial services industry.

The firm's product surface spans core financial planning services — Retirement Planning, Retirement Income, 401k & IRA Rollovers, Tax Management, and Social Security Benefits Optimization — alongside a broad insurance product stack covering Medicare planning, ACA Marketplace coverage, Long Term Care, Final Expense, Dental, Medicare Part D, and Fixed Indexed Annuities. Two proprietary analytical tools differentiate the offering: the Color of Money Risk Analysis, an interactive risk-scoring tool, and Social Security Optimization Software for filing-timing analysis. Investment advisory services are delivered through Sequent Planning, LLC, an SEC-registered RIA under which SMG advisors serve as Investment Adviser Representatives.

Revenue is generated through two streams: fee-based financial planning and investment advisory services (recurring) and commissions on insurance product placements (transactional). Pricing is quote-based and individualized, set during client consultations. Client acquisition relies on content marketing, PR syndication via HelloNation/Yahoo Finance/Morningstar, a YouTube channel (@Retirement_Joe) and Facebook presence, a tiered client referral program (Bronze through Platinum), and community engagement including Joe Garcia's appearances on the Lori Moore show and board service with The Salvation Army and West Bay Charitable Foundation. The firm is privately held, founder-controlled, with no external investors, no parent company, and no publicly disclosed revenue or AUM.

SMG firmographics

Firmographics
Name
SMG
Legal name
SafeHarbor Management Group
Website
https://oursmg.com
Company type
Private
Founded year
2026
Operating status
Operating
Headcount range
11–50 employees
Short description
SMG (SafeHarbor Management Group) is a fiduciary financial advisory and insurance agency serving individual retirees and pre-retirees across 17 U.S. states from offices in Kalamazoo, MI and Bonita Springs, FL, offering retirement planning, Social Security optimization, and a full insurance product stack delivered through Sequent Planning LLC RIA.
Ownership category
akta.pro rank

Where SMG is headquartered

Location

Headquarters

HQ city
Portage
HQ country
United States
HQ region
North America

Offices2 records

Markets served

SMG business model

Business model
GTM type
B2C
Offering type
Services
Cost components
Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

  1. Financial Planning and Investment Advisory: Fee-based financial planning and investment advisory services delivered through Investment Adviser Representatives. Services include retirement planning, portfolio analysis, and wealth management. Advisors are registered with Sequent Planning, LLC, an SEC-registered RIA.
  2. Insurance Products and Solutions: Commissions earned from sale of insurance products including Medicare supplements, long-term care insurance, final expense whole life insurance, dental insurance, and fixed indexed annuities. Products are offered through multiple carrier relationships.

Pricing tiers

ModelBillingPrice
OtherMulti-year contractAdvisory services quote-based

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

SMG product offering

Product offering

Core offering

SMG is a fiduciary financial advisory and insurance agency that provides personalized retirement planning, retirement income strategies, 401k/IRA rollovers, tax management, and Social Security optimization services to individuals and families approaching or in retirement. The firm also sells insurance products including Medicare supplements, Medicare Advantage, Medicare Part D, ACA Marketplace coverage, long-term care, final expense, dental, and fixed indexed annuities through multiple carrier relationships.

Product overview

SMG (SafeHarbor Management Group) is a financial planning and wealth management firm offering a comprehensive suite of retirement planning and insurance solutions. The firm provides core financial products including retirement planning, retirement income strategies, 401k/IRA rollovers, tax management, and Social Security benefits optimization. On the insurance side, SMG offers Medicare planning, ACA marketplace coverage, long-term care insurance, final expense insurance, dental coverage, Medicare Part D enrollment, and fixed indexed annuities. The firm also provides proprietary analytical tools including a Color of Money Risk Analysis and portfolio analysis services. SMG operates as a fiduciary advisor, serving clients across multiple U.S. states with offices in Michigan and Florida.

Differentiator

Problem solved

Functional benefit

Products and services

  • Retirement Planning Comprehensive retirement planning services addressing market risk, healthcare costs, inflation, tax management, and income planning for individuals approaching or in retirement.
  • Retirement Income Strategies for creating reliable income streams in retirement through coordinated investments, Social Security optimization, and tax-efficient income distribution for retirees.
  • 401k & IRA Rollovers Services for transitioning 401(k) and IRA funds into strategies offering greater flexibility, improved investment options, and long-term growth potential for retiring individuals.
  • Tax Management Tax-efficient investment strategies focused on managing, deferring, and reducing taxes through strategic timing of investments and asset selection for retirement portfolios.
  • Social Security Benefits Optimization Advisory services using proprietary software to optimize Social Security filing timing and maximize lifetime retirement income benefits for individuals and couples.
  • Medicare Planning Medicare enrollment guidance covering Part A, Part B, Part D, Medicare Supplements (Medigap), and Medicare Advantage plan comparisons for individuals approaching age 65.
  • ACA Marketplace Insurance Health coverage enrollment guidance through the Affordable Care Act Marketplace, including plan category selection and qualification assistance for individuals and families.
  • Long Term Care Insurance Insurance solutions designed to protect retirement assets against the financial burden of extended care needs including nursing homes, assisted living, and home healthcare.
  • Final Expense Insurance Whole life insurance coverage to help pay for end-of-life expenses including out-of-pocket medical costs, legal and accounting fees, and burial costs.
  • Dental Insurance Dental coverage plans helping reduce costs for routine checkups, preventive care, and unexpected dental treatments for individuals and families.
  • Medicare Part D Enrollment Prescription drug coverage enrollment assistance through Medicare Part D plans to ensure medication costs are covered for Medicare-eligible clients.
  • Fixed Indexed Annuities Annuity products offering market-linked returns with protection from downside risk, designed for retirees in the preservation phase seeking reliable income streams.

Quantifiable outcome

  • According to the federal government, roughly 60-70% of seniors will experience the need for long term care at some point in their lives.

Companies that use SMG

Customer profile

Segments2 records

Ideal customer profiles2 records

SMG technology and API

Technology

Technology focussed No

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Feature2 records

SMG partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • Sequent Planning, LLCcoreImplementation/ SI/ Consulting PartnerSequent Planning, LLC is an SEC-registered Investment Adviser (RIA) through which SMG advisors serve as Investment Adviser Representatives (IARs). Financial planning and investment advisory services are offered through Sequent Planning, operating as the regulatory platform for SMG's advisory practice.

Scale indicators1 record

Recent moves7 records

Expansion highlights4 records

SMG competitors and assessment

Company assessment

Broad incumbents

  • Edward Jones: Large national financial advisory franchise with a retirement-focused, branch-based model serving individual investors across the U.S. Highly comparable to SMG in target customer (retirees/pre-retirees) and product mix (investment advisory + insurance), but vastly larger scale and brand.
  • Ameriprise Financial: Major financial services company with a large independent advisor channel providing retirement planning, investment advisory, and insurance products to individuals. Directly comparable product suite and customer segment to SMG, but with national scale and institutional resources.
  • Northwestern Mutual: Iconic mutual insurer with a vast advisor force selling life insurance, disability income, and investment products to individuals and business owners. Overlaps with SMG on the insurance-and-wealth-management bundle, especially whole life and disability, though it operates at much larger scale.
  • New York Life: Mutual life insurer with a large agent force providing life insurance, long-term care, annuities, and retirement income planning. Comparable to SMG on final expense, long-term care, and fixed indexed annuities, with substantially deeper product breadth and capital base.
  • Fidelity Personal Investing: One of the largest U.S. retail investment platforms offering retirement planning, IRAs, 401(k) rollovers, and advisory services. Competes with SMG for the same rollover and retirement income planning client, but with scale, brand, and self-service digital capabilities SMG cannot match.
  • Charles Schwab Wealth Advisory: Schwab's advisory and retail wealth business serves retirees and pre-retirees with portfolio management, IRA rollovers, and retirement income strategies. A direct substitute for SMG's core advisory offering, with dramatically lower fees and stronger brand trust.
  • MassMutual Financial Group: Mutual insurer with a large career agent force offering whole life, long-term care, disability, and retirement income products to individuals. Comparable to SMG's bundled insurance + retirement focus, with significantly broader product and balance-sheet capabilities.

Direct peers

  • Raymond James Financial Services: Independent contractor advisor model under an RIA/broker-dealer platform — structurally analogous to SMG's arrangement with Sequent Planning, LLC. Comparable in advisor-led retirement planning for individuals, but with a much larger platform, technology stack, and product shelf.
  • Cetera Financial Group: Independent advisor platform supporting financial professionals with retirement income, insurance, and wealth management solutions. Closely aligned with SMG's hybrid IAR-through-RIA model serving retiree households.
  • Waddell & Reed Financial (Macquarie Asset Management): Independent financial advisory firm historically focused on retail retirement and wealth planning through a large advisor channel. Comparable business model to SMG in advisor-led retirement income and insurance distribution, though now operating as part of Macquarie.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

SMG social profiles

Digital presence

SMG financial estimates

Financial estimate

Revenue estimate

Valuation estimate

SMG leadership team

Management profile

Number of profiles

Profiles4 records

SMG funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

SMG M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SMG

What does SMG do?

SMG is a fiduciary financial advisory and insurance agency that provides personalized retirement planning, retirement income strategies, 401k/IRA rollovers, tax management, and Social Security optimization services to individuals and families approaching or in retirement. The firm also sells insurance products including Medicare supplements, Medicare Advantage, Medicare Part D, ACA Marketplace coverage, long-term care, final expense, dental, and fixed indexed annuities through multiple carrier relationships.

Is SMG a public or private company?

SMG is a private company. It is classified as founder individual operated bootstrapped and is currently operating.

When was SMG founded?

SMG was founded in 2026. It employs 11 to 50 people.

Where is SMG based?

SMG is headquartered in Portage, United States, in the North America region.

How does SMG make money?

Two revenue lines are on record. Financial Planning and Investment Advisory is the primary driver. The others are insurance Products and Solutions.

Who are SMG's main competitors?

Broad incumbents on record are Edward Jones, Ameriprise Financial, Northwestern Mutual, New York Life, Fidelity Personal Investing, Charles Schwab Wealth Advisory and MassMutual Financial Group. Direct peers are Raymond James Financial Services, Cetera Financial Group and Waddell & Reed Financial (Macquarie Asset Management).

Does SMG have an API?

No public API is recorded for SMG.

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Live signals
YahooSMG Q2 2026 Earnings TranscriptScotts Miracle-Gro Company (SMG) reported Q2 2026 earnings, with CEO James Hagedorn highlighting that leverage has been reduced to 3.71x debt-to-EBITDA, the first time below 4x in four years, alongside the completed divestiture of Hawthorne. The company announced the launch of a multi-year share repurchase program targeting at least one-third of outstanding shares, which management views as earnings-accretive given what they describe as the stock being undervalued relative to company fundamentals.InternetretailingCommerce media ‘firmly in the growth phase’, finds SMG’s new Maturity IndexSMG has launched the Commerce Media Network Maturity Index, a framework designed to assess, benchmark, and accelerate the development of retail and commerce media networks globally. Early findings show that 58% of networks operate at mid-market level while 28% demonstrate mature capabilities, with commerce media described as firmly in the growth phase despite structural sophistication still consolidating. The research indicates competitive edge will increasingly come from offsite orchestration, in-store automation, creative effectiveness, and AI-enabled insight activation.CX TodayGartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The RundownGartner has released its Magic Quadrant for Voice of the Customer (VoC) Platforms 2026, identifying four Leaders (Qualtrics, Medallia, Sprinklr, and Press Ganey Forsta), two Challengers (Alchemer and Pisano), and six Niche Players (Concentrix, QuestionPro, Revuze, SMG, Verint, and XEBO.ai).StaffmarkClosing the Skilled Trades GapThe author argues that companies struggling to fill skilled trades positions should consider hiring U.S. military veterans, whom he describes as an underutilized talent pool with technical skills, problem-solving abilities, and hands-on experience gained through military training. The article recommends strategies including using veteran job boards like Hirepurpose.com and Military.com, building relationships with veteran organizations such as the VA and American Legion, and partnering with educational institutions that serve veterans using G.I. Bill benefits. The author, a veteran himself and Director of Strategic Sales Resources at SMG, promotes developing a military hiring strategy as both a solution to talent gaps and a way to support veterans transitioning to civilian careers.