What Caser does

Caser (Caser Seguros) is a Madrid-headquartered Spanish insurance company founded in 1942 that designs, underwrites, and distributes a full multi-line insurance portfolio — health, dental, home, auto, motorcycle, pet, life, travel, funeral/decesos, and pension plans — to individual consumers, self-employed professionals, SMEs, large corporates, and expatriates in Spain. The company operates an integrated platform spanning policy administration (web, mobile apps, call center in León), a healthcare provider network of 45,000+ specialists and 13,000+ medical centers, digital health services (Centro Médico Caser teleconsultation, MiDoctorCaser 24/7 chat, Selfie Health AI facial scanning, Mi Bienestar Emocional wellness platform), and own-operated care delivery assets including Caser Residencial (16 senior care residences), Caser Dental (14+ clinics expanding to 28), Caser Hospitales, and Acierta Asistencia facility management.

Caser's business model is predominantly subscription-based recurring insurance premiums — 2025 premium volume reached €2.25 billion — supplemented by managed-services revenue from its diversification subsidiaries (€119.7 million in 2017 reference) and financial advisory through Caser Asesores Financieros. Distribution is multi-channel: exclusive agents across Spain, bancassurance partnerships, insurance brokers/mediators, digital self-service with online quote calculators, and iOS/Android mobile applications. Following the 2025–2026 merger with Swiss insurer Helvetia, Caser now operates as Helvetia Caser within the Helvetia Baloise group, unifying agent and broker distribution networks under joint management while bancassurance continues under the Caser brand. Visual brand adaptation to Helvetia Baloise in Spain is scheduled from 2027.

The company generated a 2025 operating result of €185 million (25.5% year-over-year growth), maintains a 225% solvency ratio (20 points above the prior year and well above regulatory minimums), and distributed €133 million in dividends (23% growth). Headcount is 1,001–5,000 employees with 98% on indefinite contracts, and the customer base comprises approximately 2.4 million insured customers. Caser holds Top Employer Spain (2025), MSCI ESG Rating A (since 2022), CDP Climate Score B, ISO 9001 quality management, and EFQM 600 Seal certifications.

Name

Caser

Legal name

Caser Seguros

Website

https://caser.es

Company type

Private

Founded year

1942

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Caser is a Madrid-based Spanish insurer (founded 1942) offering health, dental, auto, home, life, and pension products to 2.4 million individual, SME, and corporate customers via agents, bancassurance, brokers, and digital channels. Now operates as Helvetia Caser post-merger with Swiss insurer Helvetia.

Ownership category

akta.pro rank

Product category

Multi-line Insurance

NAICS

Direct Health and Medical Insurance Carriers (524114), Direct Life, Health, and Medical Insurance Carriers (52411), Insurance Agencies and Brokerages (52421), Agencies, Brokerages, and Other Insurance Related Activities (5242), Offices of Physicians, Mental Health Specialists (621112)

SIC

Hospital & Medical Service Plans (6324), Accident & Health Insurance (6321), Life Insurance (6311), Insurance Agents, Brokers & Service (6411), Services-Health Services (8000)

akta.pro primary industry

Home Health Clinical Care Coordination & Case Management (HSABACAO)

akta.pro secondary industries

Benefits, Insurance & Long-Term Care Planning Navigation (Medicare/Medicaid/LTC) (HLADALAI), Medical Malpractice Liability (FSAJADAK)

Keywords

• Multi-line insurance
• Health insurance
• Life insurance
• Pension plans
• Telemedicine services

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Insurance Premiums: Core revenue from collecting insurance premiums across multiple lines including health, auto, home, dental, life, travel, and other insurance products. Premium revenue of 1,431 million euros (2020), 1,584 million euros total premiums (2017)
2. Diversification Activities: Non-insurance revenue streams including Caser Residencial (elderly care facilities), hospitals, facility management (Acierta Asistencia), and other complementary services. Total diversification revenue of 119.7 million euros in 2017

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels6 records

Core offering

Caser is a Spanish multi-line insurance company offering a comprehensive portfolio of personal and business insurance products including health, dental, home, auto, motorcycle, pet, life, travel, funeral insurance, pension plans, and reverse mortgages. The company also provides digital health services such as teleconsultation, AI-powered health monitoring, and emotional wellness platforms, and operates dental clinics, senior residences, and hospitals through subsidiaries. Following the merger with Helvetia in 2025, the company operates as Helvetia Caser within the Helvetia Baloise group.

Product overview

Caser is a Spanish insurance company offering a comprehensive portfolio of insurance and health services. The core offering includes health insurance products (Salud Médica, Salud Integral, Salud Prestigio), dental insurance, home insurance (Caser Hogar), auto/motor insurance (including EnPatinete for electric scooters), life insurance, travel insurance, funeral insurance, and business insurance. The company differentiates through digital health services including Centro Médico Caser (teleconsultation), MiDoctorCaser (24/7 chat medical), Selfie Health (AI-powered facial health scanning), and Mi Bienestar Emocional (emotional wellness platform). Caser operates Caservet dental clinics, Caser Residential senior living facilities, and maintains the Observatory Caser research platform. Following the 2026 merger with Helvetia, the company operates under the Helvetia Caser brand.

Differentiator

Problem solved

Functional benefit

Brands

• Caser Residencial: Residential care homes and senior living services
• Caser Dental
• Centro Médico Caser
• MiDoctorCaser
• Selfie Health
• Mi Bienestar Emocional
• EnPatinete
• Caser Autohelp
• MIMAscota
• Doctorfy
• Fundación Caser

Products and services

• Health Insurance (Salud) Multi-tier health insurance products for individuals, families, and seniors providing access to 45,000+ medical specialists and 13,000 medical centers across Spain. Includes basic, comprehensive, prestige, and adaptable+dental tiers with options for copayment, hospitalization, and reimbursement. From €32/month.
• Dental Insurance (Seguros Dentales) Dental insurance plans offering free consultations, cleanings, extractions, pediatric dental care, and up to 50% discount on treatments. Family pack from €22.82/month for 3-6 people. From €9.15/month.
• Home Insurance (Caser Hogar) Home insurance product adapting to different ways of living, covering primary residence, second homes, rentals, vacation rentals, specialized Chalet coverage, tenant insurance, rental non-payment protection, and community of owners coverage with customizable protections.
• Car Insurance (Seguros de Coche) Car insurance with multiple modalities including third party, third party windows, extended third party, and full risk, all including Caser Autohelp automatic accident detection and ambulance dispatch.
• EnPatinete Electric Scooter Insurance Electric scooter insurance providing economic and legal protection in case of accident plus health assistance, complying with new regulations. From €56/year.
• Motorcycle Insurance (Seguros de Moto)

Quantifiable outcome

• Premium volume of 2,250 million euros with 4.7% growth in Non-Life insurance
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

Five partnerships are on record, tiered flagship, core and minor.

• Helvetia GroupflagshipStrategic or Co-development Partner · 22 April 2026Caser and Helvetia have merged operations in Spain, creating Helvetia Caser. The unified entity combines Caser's established Spanish market presence with Helvetia's international strength. Distribution is jointly managed through both brands' agent and broker networks, with bancassurance continuing under the Caser brand. The merged company operates under new identity 'Helvetia Baloise' with adaptation in Spain planned from 2027.
• Bluewave Alliance (led by ISDIN)coreStrategic or Co-development Partner · 21 May 2025Caser joined Bluewave Alliance, an alliance of companies, institutions, and sustainability entrepreneurs committed to Mediterranean protection. Caser contributes to marine conservation projects including 'Observadores del Mar' (citizen science network), 'Peques por el Mar' (children's marine education), 'Condrik' (shark and ray research), SeaSpore (marine science/art/technology), and Mediterranean plastic cleanup initiatives.
• Caser Asesores FinancieroscoreChannel Partner/ Reseller/ Distributor · 17 April 2018Financial advisory subsidiary launched with target of 100 agents managing over 1,500 million euros in five years. Provides financial advisory services backed by Caser insurance group.
• EspañaDuerominorStrategic or Co-development Partner · 23 October 2017Partnership for call center operations in León, with the facility located in EspañaDuero property. This operational partnership enables Caser's customer service operations in the region.
• Colegio de Mediadores de Seguros de Santa Cruz de TenerifeminorChannel Partner/ Reseller/ Distributor · 3 October 2017Renewed collaboration agreement between Caser and the Insurance Mediators College of Santa Cruz de Tenerife, strengthening professional distribution channel in the province.

Scale indicators11 records

Recent moves12 records

Expansion highlights6 records

Direct peers

• Mapfre: Spain's largest insurance group offering health, auto, home, life, and commercial insurance through agent and bancassurance networks. Directly comparable as a multi-line Spanish insurer with a similar distribution model and product portfolio.
• Mutua Madrileña: Major Spanish mutual insurer with multi-line coverage (auto, home, health, life). Comparable for its strong domestic Spanish presence, exclusive agent network, and integrated digital services strategy.
• Sanitas: Leading Spanish health insurance provider (part of Bupa) with owned clinics, dental services, and digital health tools. Directly comparable for vertical integration into care delivery and emphasis on digital health services.
• Adeslas: Spain's largest health insurer (part of Mutua Madrileña Group), offering health, dental, and auto insurance with a large provider network. Comparable as a top-tier Spanish health and multi-line insurance competitor.
• DKV Seguros: Spanish health and eco-insurance specialist (part of Munich Re's ERGO). Comparable for its focus on health insurance, digital services, and emphasis on sustainability positioning.
• Catalana Occidente: Spanish multi-line insurance group with strong presence in credit, auto, home, and health insurance through agents and brokers. Comparable for diversified product portfolio and traditional distribution in Spain.

Emerging players

• Línea Directa Aseguradora: Spanish direct-to-consumer insurer specializing in auto and home insurance via phone and digital channels. Comparable as a Spanish competitor using a different (digital) distribution model, representing the disruptive threat to traditional insurers like Caser.

Broad incumbents

• Generali España: Spanish subsidiary of Italian insurer Generali, offering life, health, auto, and home insurance. Comparable as an international insurer with Spanish operations and multi-channel distribution including bancassurance.
• Allianz Seguros (Spain): Spanish arm of global insurer Allianz offering health, auto, life, and home products. Comparable as a large international insurer with Spanish market presence and multi-channel distribution.
• Zurich Seguros (Spain): Spanish subsidiary of Zurich Insurance Group offering commercial and personal lines. Comparable as an international insurance group operating in Spain with broker and direct distribution channels.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/caser
• YouTubeyoutube.com/user/CaserSeguros
• Facebookfacebook.com/CaserSeguros
• LinkedInlinkedin.com/company/caser
• Instagraminstagram.com/caser_seguros

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caser