virtualQ

What virtualQ does

virtualQ (legal entity: virtualQ® GmbH, registered in Stuttgart, Germany) is an AI-powered SaaS vendor that eliminates waiting times in call centers through intelligent callback management, virtual queuing, and AI-driven appointment scheduling. Founded in 2014, the company builds a cloud platform comprising three core products: virtualQ Phone (automated callback and appointment management for inbound contact centers), virtualQ Web (web-based contact control, lead capture, and conversion optimization), and virtualQ Connect (an integration layer that combines the virtualQ engine with third-party LLMs, voicebots, chatbots, messengers, and apps). Underlying capabilities include process automation (pre-qualification forms, peak load reduction, proactive VIP management), optimization algorithms for contact routing and staff utilization, and multi-channel orchestration across telephony, web, chat, and messaging.

The platform is sold primarily through a direct enterprise field sales motion supplemented by a DACH Partner-Netzwerk, targeting mid-market and enterprise organizations across six verticals: insurance, energy & utilities, BPO & customer service providers, travel & mobility, retail & brands, and banking & finance. The company claims 100+ enterprise and mid-market customers, with publicly disclosed logos including Helvetia Versicherungen, ADAC, ÖBB, METRO Deutschland, EnBW, Gothaer Versicherungen, Barmenia-Gothaer, LEW Verteilnetz, Janitos Versicherung, BKK Linde, Haufe Lexware, Copart, Smile Digitalversicherung, Badenova & Transcom, and invia-group. Pricing is quote-based and undisclosed; the revenue model is annual SaaS subscription with sales-assisted buying journeys anchored on 'Demo vereinbaren' CTAs.

The company holds ISO 27001 (information security) and ISO 22301 (business continuity) certifications, operates under supervision by Landesanstalt für Kommunikation Baden-Württemberg (LFK), and is led by joint Managing Directors Jens Kühnapfel and Ulf Kühnapfel (co-founder and CRO) alongside CTO/CPO Niels Liebisch. virtualQ has raised disclosed funding from HTGF (2015 seed), and HTGF with CNB Capital and coparion (2018 follow-on). Geographic focus is DACH (Germany, Austria, Switzerland) with no claimed global footprint.

Name

virtualQ

Legal name

virtualQ® GmbH

Website

https://virtualq.io

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

virtualQ is a German SaaS company that sells AI-powered callback management, virtual queuing, and appointment scheduling software to mid-market and enterprise contact centers in insurance, energy, BPO, mobility, retail, and banking across the DACH region.

Ownership category

akta.pro rank

Product category

Customer Contact Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industry

Remote Access, Virtual Workspaces & Digital HQ (BPAMAMAL)

Keywords

• Callback management software
• Appointment scheduling platform
• Contact center AI
• Customer service automation
• Virtual queuing solutions

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription Model: virtualQ offers AI-powered callback and appointment management software as a cloud-based subscription service. The pricing is likely enterprise/subscription-based with potential per-user or usage-based components. Customers access the platform via web, phone integration, and API connections.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels11 records

Core offering

virtualQ operates an AI-powered cloud platform that delivers intelligent callback management, virtual queuing, and appointment scheduling for enterprise contact centers. Its flagship offerings virtualQ Phone, virtualQ Web, and virtualQ Connect eliminate waiting times, automate routing, and optimize agent utilization across voice, web, chat, and messaging channels. The platform is sold primarily to enterprise and mid-market organizations in the DACH region across insurance, energy, banking, retail, and BPO sectors.

Product overview

virtualQ offers a cloud-based AI contact management platform consisting of three core products: virtualQ Phone (intelligent callback and appointment management), virtualQ Web (web-based contact optimization and lead generation), and virtualQ Connect (integration hub for embedding the platform into existing channels with LLMs, voicebots, and chatbots). These are complemented by three product features: Intelligentes Rückrufmanagement & virtuelles Warten (AI-based callback solution with virtual queuing), KI-Termin Automatisierung (smart appointment automation), and Service-Prozessautomatisierung (process automation with pre-qualification and proactive contact management). The platform uses intelligent algorithms to optimize contact routing, flatten call peaks, and automate service processes across multiple channels including telephony, web, chat, and apps.

Differentiator

Problem solved

Functional benefit

Brands

• virtualQ Phone: Intelligent and fully automated callback and appointment management software for maximum accessibility and optimal workload control.
• virtualQ Web
• virtualQ Connect

Products and services

• virtualQ Phone
• virtualQ Web
• virtualQ Connect

Quantifiable outcome

• Automated KPI achievement with reduced workload - 'Automatisiert erreichte KPIs dank intelligenter Ressourcennutzung und reduziertem Arbeitsaufwand'
• +3 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature6 records

Partnerships

One partnership is on record.

• virtualQ Partner-NetzwerkcoreChannel Partner/ Reseller/ DistributorvirtualQ maintains a Partner-Netzwerk (partner network) as part of their distribution strategy. The partner ecosystem extends their reach in the DACH market and provides implementation and support capabilities for customers.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/virtualqapp
• YouTubeyoutube.com/@virtualq7929
• Facebookfacebook.com/virtualqapp
• LinkedInlinkedin.com/company/virtualq
• Instagraminstagram.com/virtualqapp

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about virtualQ