What Global Technology Services does

Global Technology Services LLC (GTS) is a UAE-headquartered (Abu Dhabi / Dubai) IT services firm and Oracle Platinum Partner specializing in the implementation, customization, and ongoing support of Oracle E-Business Suite and Oracle Utilities applications across the Middle East and Africa. The company targets enterprise and government clients in verticals including Oil & Gas, Government, Utilities, Property & Real Estate, Manufacturing/Retail, Transportation/Automotive, and Finance, and has delivered over 100 Oracle EBS projects in the region since becoming an Oracle partner in 2000. Notable clients include Emirates National Oil Company (ENOC), Abu Dhabi Electricity & Water Authority, General Pension and Social Security Authority (Abu Dhabi), Abu Dhabi Educational Council, Emaar, Nakheel, Dubai Islamic Bank, Pension Fund Commission Bahrain, and Botswana Housing Corporation.

GTS has built its technical core around Oracle's enterprise stack — E-Business Suite modules (Financials, HRMS, Supply Chain, EAM, Property Manager, Projects, Manufacturing), Oracle Utilities Customer Care & Billing / Meter Data Management / Mobile Workforce Management, Siebel CRM, Hyperion, and Oracle GRC — and extended it with seven proprietary accelerators: AGAM (access governance), BAPS (bank payment automation with PGP-encrypted UAE-bank integration), AMAN (pension and contribution solution for Middle East pension entities), AUTOApps (automotive dealer management), PRINTApps (bilingual Arabic/English print and dispatch), ENERGYApps (fuel storage and distribution for refineries), and PROPERTYApps (real estate / property management). Bilingual Arabic/English resources, Hijri calendar support, and integrations with UAE banks, AMI head-end systems (Landis+Gyr, Itron, Elster), MS Exchange, email, SMS, and postal channels underpin the regional differentiation.

The business model is services-led: revenue is generated through Oracle ERP implementation consulting (professional services), ITIL-compliant support and managed services under Standard/Premium/Enterprise packages delivered on-site, off-site, or in composite models, and Oracle license resale authorized by Platinum partner status. Pricing is quote-based and not publicly disclosed, with engagements typically structured as large multi-month to multi-year enterprise projects (e.g., ENOC delivered across 26 operating companies in 14 months). Distribution runs through direct enterprise field sales and Oracle's Partner Network. GTS is a wholly owned subsidiary of ISON Technologies (itself part of the ISON Group) following a 2014 merger, and operates offices in Abu Dhabi, Dubai, and Riyadh serving customers across the UAE, Saudi Arabia, Bahrain, Oman, Kuwait, Botswana, and Yemen. Revenue figures are not publicly disclosed.

Name

Global Technology Services

Legal name

Global Technology Services LLC

Website

https://gtsuae.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

251–500 employees

Short description

GTS is a UAE-based Oracle Platinum Partner implementing Oracle E-Business Suite, Oracle Utilities, and proprietary accelerators for enterprise and government clients across the Middle East and Africa.

Ownership category

akta.pro rank

Product category

Enterprise IT Consulting & Oracle ERP Implementation

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Oracle ERP implementation
• Enterprise IT consulting
• Oracle Platinum Partner
• Oracle utilities solutions
• Managed IT support services

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. ERP Implementation Services: Full lifecycle Oracle ERP implementation including consulting, software development, data migration, conversion, training, and upgrade services for enterprise customers across Middle East and Africa.
2. Support Services: On-site, off-site, and composite support models with ITIL-compliant processes for maintaining complex Oracle ERP and infrastructure solutions. Includes resource provisioning on time and material basis.
3. Oracle License Resale: Authorized Oracle application and technology product sales as a Platinum Partner across various regions.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Global Technology Services (GTS) is an Oracle Platinum Partner that delivers end-to-end Oracle E-Business Suite and Oracle Utilities implementation, customization, and managed support for enterprise customers across the Middle East and Africa. The company supplements Oracle platforms with seven proprietary accelerators (AGAM, BAPS, AMAN, AUTOApps, PRINTApps, ENERGYApps, PROPERTYApps) that localize functionality for regional languages, regulatory requirements, and vertical-specific workflows. Services span business consulting, full-lifecycle implementation, on-site/off-site/composite ITIL-compliant support, and authorized Oracle license resale.

Product overview

Global Technology Services offers a comprehensive portfolio of products and services built primarily on the Oracle E-Business Suite and Oracle Utilities platforms. The core product portfolio includes specialized applications: AGAM for access governance and management, BAPS for bank payment automation, AUTOApps for automotive dealer management, PRINTApps for print and dispatch operations, ENERGYApps for fuel storage and distribution, PROPERTYApps for real estate and property management, and AMAN for pension and contribution management. These products are offered alongside Oracle implementation services covering E-Business Suite modules (Financials, HR, SCM, EAM, Property Manager, Projects, Manufacturing), Oracle Utilities solutions (CC&B, MDM, MWM), Hyperion, Siebel CRM, and GRC. The company provides business consulting and ITIL-compliant support services as complementary offerings.

Differentiator

Problem solved

Functional benefit

Brands

• ENERGYApps: Fuel Storage & Distribution System for Oil Refinery businesses. An integrated software solution to purchase stock, refine and sell products for internal and external customers.
• BAPS
• PRINTApps
• AUTOApps
• PROPERTYApps
• AMAN
• AGAM

Products and services

• AGAM - Access Governance and Access Management System Automated tool for managing and governing roles and responsibilities within Oracle e-Business Suite, providing complete control over access granting to Data Owners with workflow-based assignments and addressing governance requirements.
• BAPS - Bank Automated Payment System Automation tool for making seamless payments through Oracle E-Business Suite with robust payment mechanisms, bank-statement reconciliation, and 2-way ERP-bank communication. Streamlines supplier and employee payments with minimal manual intervention.
• AUTOApps - Automotive Dealer Management System Dealer management system built on Oracle Applications, fully integrated with Financials, Supply Chain, CRM, and HR suites, meeting operational requirements for OEMs, NSCs, importers, distributors, dealers, and service companies.
• PRINTApps - Print and Dispatch System Out-of-the-box solution for high volume service organizations to manage a data repository and generate bills, letters, statements, and business reports; integrates with Oracle CC&B with bilingual Arabic and English support and dispatch via email, SMS, and bulk mail.
• ENERGYApps - Fuel Storage and Distribution System Integrated software solution for fuel procurement, refinement, and sales for internal and external customers; manages inventory across multiple stock points and tanks using calibration-based measurement for Oil Refinery businesses.
• PROPERTYApps - Real Estate and Property Management System Extensions over Oracle Property Manager and Oracle CRM modules for managing property sales and leasing processes; includes Pre-Lease and Property Sales modules with seamless integration to other Oracle Projects, EAM, and financial modules.
• AMAN - Pension and Contribution Solution State-of-the-art integrated packaged solution covering contributions, pension, and customer service management; provides self-service modules for contributors and pensioners to maintain their own information.
• Oracle E-Business Suite Implementation Services Implementation services for Oracle E-Business Suite modules including Financials, Human Resources, Supply Chain & Advanced Procurement, Enterprise Asset Management, Property Manager, Projects, and Manufacturing for enterprise customers.
• Oracle Utilities Solutions (CC&B, MDM, MWM) Implementation and support services for Oracle Utilities Customer Care and Billing (CC&B), Meter Data Management (MDM), and Mobile Workforce Management (MWM) applications for utilities companies, including AMI head-end integration and Arabic localization.
• Oracle Hyperion Planning and Budgeting Oracle Hyperion implementation services for performance management, integrated business planning, compliance monitoring, and KPI scorecarding across enterprise operations.
• Oracle Governance Risk and Compliance (GRC) Enterprise-wide platform for IT governance including segregation of duties controls, database vault, single sign-on, identity federation, audit vault, and configuration management.
• Oracle Siebel CRM Implementation Oracle Siebel CRM implementation with tailored industry solutions for managing customer-facing operations including marketing, sales, and service processes.
• Business Consulting Services IT assessment and business consultancy services to ensure alignment between business strategies and IT applications, including ERP readiness evaluation and IT infrastructure optimization.
• Support Services (GTS Care) ITIL-compliant support services including On-Site, Off-Site, and Composite support models with Standard, Premium, and Enterprise packages. Covers Oracle ERP and related infrastructure maintenance with resource provisioning on time-and-material basis.
• Oracle License Resale Authorized resale of Oracle application and technology products as a Platinum Partner across Middle East and Africa, including pre-defined industry solutions for rapid deployment.

Quantifiable outcome

• First company to implement Oracle CC&B system in the GCC and Middle East
• +4 more outcomes

Named customers15 records

Segments7 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Oracle CorporationcoreTechnology or Integration · 1 January 2000GTS partnered with Oracle Corporation since 2000 and currently holds Platinum Partner status. GTS is authorized to sell Oracle application and technology products and offers pre-defined industry solutions for rapid deployment across Oil & Gas, Government, Automotive, Real Estate and other industries. GTS has over 200 Oracle professionals and has delivered over 100 Oracle e-Business Suite projects.
• ISON TechnologiescoreOthersGTS is a subsidiary of ISON Technologies, a pan-African IT subsidiary of the ISON Group. The recent merger with ISON Technologies expanded business frontiers with innovative solution suites offered across wider geography and client base.
• Maveric SystemsminorImplementation/ SI/ Consulting PartnerMaveric Systems is the largest specialist software testing firm in GCC Region, also among top-three independent software testing firms in UK and India. Partnership provides application security, performance center, and quality center testing services.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Accenture: Global systems integrator with one of the largest Oracle practices worldwide, including Oracle Fusion Cloud delivery. Competes with GTS for tier-1 enterprise Oracle implementations across Middle East, though it serves a much broader portfolio of technologies and consulting services beyond Oracle.
• Infosys: Global IT services and Oracle Diamond partner with established Middle East presence and large Oracle EBS / Fusion delivery capability. Directly comparable as an Oracle implementation and managed services provider, though at much larger global scale and across all major Oracle verticals.
• Wipro: Global SI with significant Oracle partnership and Middle East regional presence (including Saudi Arabia and UAE). Competes with GTS in Oracle ERP implementations and support services, with comparable enterprise and government clientele, though Wipro operates at much larger global scale.
• TCS (Tata Consultancy Services): One of the largest global Oracle implementation partners with strong Middle East and government sector presence. Directly competes with GTS on Oracle EBS and Fusion projects for large enterprises and government entities, with deeper global delivery scale and broader industry coverage.
• Cognizant: Global IT services firm with substantial Oracle consulting practice and active Middle East operations. Directly comparable Oracle ERP implementation and managed services provider serving enterprise and government customers across verticals similar to GTS's focus areas.
• IBM Consulting: IBM's consulting arm holds Oracle partnership status and has long-standing presence in the Middle East, including through Saudi Business Machines. Competes with GTS for large Oracle ERP programs and offers broader hybrid cloud, AI, and infrastructure services beyond pure Oracle work.
• Capgemini: Global SI with significant Oracle Cloud practice and active government and utilities sector work in Middle East. Comparable as Oracle ERP and Oracle Utilities implementation partner, though at global scale with broader transformation and digital engineering capabilities.
• Deloitte Middle East: Big Four consulting firm with Oracle alliance and significant Middle East enterprise transformation practice. Competes with GTS for tier-1 Oracle ERP programs and Oracle GRC implementations across GCC government and large enterprise clients, with comparable Oracle partnership credentials and broader advisory capabilities.

Regional players

• Giza Systems: Egypt-based regional systems integrator with deep presence across Middle East and Africa serving telecom, utilities, oil & gas, and government sectors. Comparable as a regional Oracle / enterprise IT implementation partner competing for similar enterprise and public-sector mandates across the same geography GTS covers.
• Saudi Business Machines (SBM): Saudi Arabia-based Oracle distributor and implementation partner (joint venture between Olayan Group and IBM). Directly comparable as a regional Oracle implementation and support provider with similar Saudi government and enterprise customer base, though focused primarily on the Saudi market.

Market position

Weaknesses5 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/gts

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Global Technology Services