UPS Store

What UPS Store does

The UPS Store, Inc. is a franchise retail network operating more than 5,500 independently owned and operated locations across all 50 U.S. states and Washington D.C., with additional franchise operations in Canada managed through a master licensee. Founded in 1994 as a wholly-owned subsidiary of United Parcel Service, Inc. (NYSE: UPS), the network delivers packing, shipping, printing, mailbox rental, and ancillary business services to three customer segments: small business owners (primary), individual consumers, and corporate/enterprise clients. The corporate headquarters is located in San Diego, California (9350 Waxie Way, Suite #520), while a Hampton Bays presence is also referenced in firmographics.

The service offering is organized around four core pillars: Pack & Ship Services (domestic, international, and freight shipping with a Pack & Ship Guarantee on professionally packed items); Printing Services (business cards, banners, brochures, direct mail, Every Door Direct Mail, and online ordering via upsstoreprint.com); Mailbox Services (real street addresses with package acceptance from all carriers); and Store Services (notary, faxing, shredding, passport/ID photos, office supplies). Enterprise-facing offerings include Commerce Ready Services (centralized billing, corporate cards, UPS 360 Returns, Group Ship proprietary return management, Print On Demand), Non-Traditional Development (placement inside hotels, universities, military bases, convention centers, self-storage), and membership discount programs with AAA and AARP. The technology layer is operational rather than proprietary: standard website infrastructure supports store locator, package tracking, and online printing; no AI/ML capabilities or patented technology are disclosed.

The business operates on a dual-revenue model. At the franchisor level, The UPS Store, Inc. earns franchise fees and ongoing royalties from its 5,500+ U.S. locations and from a Canadian master licensee. At the franchisee level, individual locations generate service revenue from shipping, packing, printing, mailbox rentals, notary, shredding, and related services, priced locally. Pricing varies by location, with promotional offers including 3 months free mailbox services, 20% off custom business prints, 15% off for email subscribers, and partnership discounts for AAA (5% off shipping, 15% off products) and AARP members. GTM is franchise-led, supplemented by digital marketing (website, email, social channels — Facebook, Twitter, YouTube, LinkedIn, Instagram), a Small Business Blog, and franchise opportunity promotion. Revenue is not publicly disclosed at the subsidiary level.

Name

UPS Store

Legal name

The UPS Store, Inc.

Website

https://theupsstore.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The UPS Store is a franchise network of 5,500+ independently owned U.S. retail locations offering packing, shipping, printing, mailbox, and business services to small businesses, consumers, and corporate clients, and operates as a wholly-owned subsidiary of UPS.

Ownership category

akta.pro rank

Product category

Shipping and Business Services

NAICS

Local Messengers and Local Delivery (4922), Couriers and Express Delivery Services (492110)

SIC

Retail-Catalog & Mail-Order Houses (5961)

akta.pro primary industry

Carrier-Owned Parcel Locker Networks (TLAAAMAA)

Keywords

• Pack and ship services
• Mailbox rental services
• Business printing services
• Freight shipping logistics
• Notary and document services

Headquarters

HQ city

Hampton Bays

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Franchise Operations: The UPS Store generates revenue through franchise fees and royalties from independently owned and operated retail locations. Each franchisee pays franchise fees and ongoing royalties to operate a The UPS Store location.
2. Service Revenue (Franchisee Level): Individual franchise locations generate revenue from providing services to customers including shipping, packing, printing, mailbox rentals, notary services, shredding, and faxing. Services are priced by each independently owned location.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels9 records

Core offering

The UPS Store operates a franchise network of 5,500+ retail locations offering packing and shipping services (domestic, international, and freight) backed by the Pack & Ship Guarantee, professional printing services (business cards, banners, brochures, direct mail), mailbox rentals with real street addresses accepting packages from any carrier, and ancillary business services including notary, faxing, shredding, and passport/ID photos. Each location is independently owned and operated by franchisees, while corporate collects franchise fees and royalties and offers enterprise-level Commerce Ready Services for centralized billing and returns management.

Product overview

The UPS Store operates as a franchise network of over 5,500 independently owned and operated retail locations offering a comprehensive suite of retail business services. The core offerings consist of four main service pillars: (1) Pack & Ship Services including packing services, domestic/international shipping, and freight shipping with a Pack & Ship Guarantee; (2) Printing Services encompassing business cards, banners, brochures, direct mail, and other marketing materials; (3) Mailbox Services providing real street addresses and package acceptance from all carriers; and (4) Store Services including notary, faxing, shredding, and passport photos. The company serves both individual consumers and small businesses through its core retail services, while offering enterprise solutions under Corporate Retail Solutions (Commerce Ready Services) for businesses requiring centralized billing, returns programs (UPS 360 Returns, Group Ship), alternate delivery locations, exchanges, and corporate card programs across multiple locations. Additional enterprise offerings include non-traditional development placing stores in hotels, universities, and military bases, plus membership discount programs for AAA and AARP members.

Differentiator

Problem solved

Functional benefit

Products and services

• Pack & Ship Services Professional packing and shipping services for consumers and businesses, covering domestic UPS shipping, international shipping, freight shipping, and specialty item packing (antiques, artwork, electronics, furniture, golf clubs, sports equipment, travel/luggage). Includes packing supplies and stamps/postage. Pack & Ship Guarantee covers items packed by certified experts.
• Printing Services Professional printing and copying services including banners, posters, business cards, brochures, flyers, postcards, letterhead, catalogs, menus, greeting cards, invitations, door hangers, car magnets, lawn signs, bookmarks, envelopes, forms, manuals, newsletters, presentations, rack cards, reports, and Every Door Direct Mail.
• Mailbox Services Personal and business mailbox rentals providing a real street address (not a PO Box), package acceptance from any carrier, mail receipt notifications, and secure 24-hour access.
• Store Services In-store services including notary services, faxing, computer access, shredding, passport and ID photos, office and mailing supplies, and design services.
• Small Business Services Comprehensive small business support including accounting and bookkeeping resources, business management resources, communications, direct mail services, financial services, house accounts, and human resources resources.
• Corporate Retail Solutions (Commerce Ready Services) Enterprise program enabling companies, non-profits, educational institutions, and associations to provide employees and customers with access to UPS Store services across 5,500+ locations under centralized billing and consolidated invoicing. Includes returns (UPS 360 Returns, Group Ship), alternate delivery locations, exchanges, print solutions, and corporate card programs.
• Non-Traditional Development Locations Placement of UPS Store centers within other retail facilities, self-storage locations, hotels, convention centers, universities, and military bases, providing on-site shipping, printing, and mailbox services.
• Membership Discount Programs (AAA and AARP) Discount programs for AAA and AARP members offering 5% off domestic and international UPS shipping and 15% off eligible products and services including mailbox services, printing, packing, and office supplies.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered minor.

• AAA (American Automobile Association)minorGTM or Marketing PartnerThe UPS Store offers AAA members a discount program providing 5% off domestic and international UPS shipping and 15% off eligible products and services including mailbox services and office supplies. This membership discount program helps drive customer acquisition through AAA's member base.
• AARPminorGTM or Marketing PartnerThe UPS Store offers AARP members exclusive discounts including 5% off UPS shipping and 15% off eligible products and services. The partnership targets the 50+ demographic with special promotional offers such as 20% off shredding services during limited-time promotions.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• FedEx Office: FedEx Office (formerly FedEx Kinko's) is the closest direct peer — operates retail locations offering packing, shipping (FedEx-branded), printing, and business services to consumers and SMBs with comparable service mix and customer base to The UPS Store.
• Postal Connections: Franchise network of shipping, mailbox, and business service centers; competes head-to-head with The UPS Store for SMB and consumer shipping/mailbox customers in overlapping geographies.
• Annex Brands (PostalAnnex / Pak Mail): Annex Brands franchises PostalAnnex, Pak Mail, AIM Mail Centers, and Navah Networks — directly competing shipping, packing, printing, and mailbox service franchises with a similar SMB and consumer target customer.
• PostNet: Franchise network of neighborhood business centers offering shipping, packing, printing, mailbox, and document services; directly comparable franchise model and SMB/consumer customer profile to The UPS Store.

Broad incumbents

• Office Depot: Office supply retailer offering printing, copying, packing, and shipping services; competes with The UPS Store on SMB printing and document services as part of a wider office-supply portfolio.
• FedEx: Global parcel and logistics incumbent whose FedEx Office retail arm competes directly with The UPS Store; FedEx's scale and breadth (Express, Ground, Freight, Services) make it a broad incumbent rather than direct peer.
• Staples: National office supply retailer offering printing, copying, packing/shipping, and business services in retail locations; broader office-supply focus with overlapping print-and-ship offerings for SMBs.
• United States Postal Service (USPS): National postal operator that competes on shipping rates, mailbox services (PO Boxes), and document services; an established broad incumbent in every category The UPS Store serves.
• United Parcel Service (UPS): Parent company of The UPS Store, Inc. UPS is the global integrated parcel carrier whose brand and shipping infrastructure power The UPS Store network; broader portfolio spans air, ground, freight, and supply chain solutions well beyond The UPS Store's retail scope.

Emerging players

• Amazon Hub / Counter: Amazon's parcel pickup/return network (lockers and Counter locations in retail stores) competes with The UPS Store's returns drop-off and package pickup services; emerging alternative for e-commerce-related foot traffic.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/theupsstore
• YouTubeyoutube.com/user/theupsstore
• Facebookfacebook.com/theupsstore
• LinkedInlinkedin.com/company/201257
• Instagraminstagram.com/theupsstore

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UPS Store