Telekom Malaysia

What Telekom Malaysia does

Telekom Malaysia Berhad (KLSE:TM) is Malaysia's leading integrated telecommunications operator, organized around three core business segments: Business-to-Consumer (Unifi brand serving 3.2 million fixed broadband customers with converged broadband, mobile, and content offerings), Business-to-Business (TM One serving over 2,000 government agencies and 5,000+ enterprises with cloud, cybersecurity, and smart technology solutions), and Carrier-to-Carrier (TM Global serving 194 domestic and 580 international wholesale customers). Founded in 1984 with roots tracing to 1946, the company has built an unmatched domestic infrastructure footprint including over 750,000 km of fibre optic cable, over 400,000 km of submarine cable systems spanning 39 cable systems, 6 data centres (5 in Malaysia, 1 in Hong Kong), 7 edge data centres, 7,600 5G backhaul sites, 26 global Points of Presence, and 16.2 Tbps cross-border capacity. The company also operates adjacent businesses including Multimedia University (MMU, 17,989 students), TM R&D (167 researchers, 92 IPRs), and the TM Nxera joint venture with Singtel for AI-ready hyperscale data centres.

The company employs 17,300 people (Warga TM) and reported FY2025 revenue of RM 11.9 billion (approximately USD 2.7 billion) with PATAMI of RM 1.7 billion, a 14% return on equity, a 12.3% return on invested capital, and a 70% dividend payout ratio. Revenue is primarily subscription-based recurring across consumer broadband, enterprise ICT, and wholesale connectivity. Q1 2026 results show continued momentum with revenue of RM 2.93 billion (up 2.9% YoY) and PAT of RM 436.3 million (up 9.3% YoY), supported by CapEx of RM 212 million (7.2% of revenue). The customer base is diversified across consumer (3.2 million), enterprise (5,000+), government (2,000+), MSME (400,000+), and carrier (774) segments.

Strategically, TM is repositioning from a traditional telco toward a Digital Powerhouse by 2030, with major capital deployment into AI infrastructure, data centres, and 5G. Key initiatives include the RM 9 billion TM Nxera AI-ready data centre joint venture with Singtel in Johor, the RM 2.4 billion three-year 5G wholesale migration from DNB to U Mobile, a green energy MoU with TNB for solar/EV infrastructure at up to 150 TM premises, a Microsoft cloud partnership, and GPU-as-a-Service alliances with SK Telecom, Maxis, PLDT VITRO, and Radian Arc. TM became the first Malaysian telco to receive ISO/IEC 42001:2023 AI Management Systems certification and has won consecutive Asian Telecom Awards Telecom Company of the Year (2023-2025) and Ookla 5G Global Leader awards, reflecting its operational recognition across telecom and emerging digital services.

Name

Telekom Malaysia

Legal name

Telekom Malaysia Berhad

Website

https://tm.com.my

Company type

Public

Founded year

1984

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Telekom Malaysia is a state-linked integrated telecommunications operator serving consumers, enterprises, government, and carriers across Malaysia through fixed broadband (Unifi), enterprise ICT (TM One), and wholesale connectivity (TM Global), supported by over 750,000 km of fibre and extensive submarine cable infrastructure.

Ownership category

akta.pro rank

Product category

Integrated Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wireless Telecommunications Carriers (except Satellite) (517112), Telecommunications (517), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813), Radiotelephone Communications (4812), Communications Services, Nec (4899)

akta.pro primary industry

Enterprise & B2B Mobile Network Operators (HDAIAAAB)

Keywords

• Fixed broadband services
• Enterprise cloud solutions
• Wholesale carrier services
• Data center colocation
• Mobile network services

Headquarters

HQ city

Kuala Lumpur

HQ country

Malaysia

HQ region

Asia

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Business-to-Consumer (B2C) - Fixed Broadband and Convergence: Revenue from consumer fixed broadband services through Unifi brand, including mobile and content service bundles. 3.2 million fixed broadband customers with convergence offerings integrating home, mobile, content and lifestyle solutions.
2. Business-to-Business (B2B) - Enterprise and Government ICT Solutions: Revenue from enterprise digital transformation services including cloud, cybersecurity, smart solutions through TM One. Serves over 2,000 government customers and over 5,000 enterprise customers. Revenue mix shifting toward IT services, cloud, data centres and cybersecurity.
3. Carrier-to-Carrier (C2C) - Wholesale Connectivity Services: Revenue from domestic and international carrier services including 5G backhaul, fibre leasing, submarine cable capacity, and wholesale bandwidth. 194 domestic customers and 580 international customers. 7,600 5G backhaul sites deployed.
4. Data Centre Services: Revenue from co-location, managed hosting, and AI-ready data centre services. 6 data centres in Malaysia and Hong Kong plus 7 edge data centres. Joint venture TM Nxera developing 64MW scalable to 200MW facility in Johor.
5. Education - Multimedia University (MMU): Revenue from MMU education operations, contributing RM362.2 million in 2025. Non-financial contributions include 17,989 students and strong graduate employability at 99.5%.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels8 records

Core offering

Telekom Malaysia is an integrated telecommunications provider operating three core segments: B2C fixed broadband, mobile, and content convergence through the Unifi brand (serving 3.2 million broadband customers); B2B enterprise and government digital transformation through TM One (cloud, cybersecurity, smart solutions serving 5,000+ enterprises and 2,000+ government customers); and C2C wholesale carrier connectivity through TM Global (submarine cable capacity, 5G backhaul, fibre leasing serving 774 domestic and international carriers). The company also operates data centres (6 in Malaysia and Hong Kong, plus 7 edge data centres) and Multimedia University as its education arm.

Product overview

Telekom Malaysia operates a multi-brand portfolio structured around three core business segments: Business-to-Consumer (B2C) through Unifi brand delivering converged fixed broadband, mobile, and content services; Business-to-Business (B2B) via TM One offering enterprise cloud, cybersecurity, and smart technology solutions; and Carrier-to-Carrier (C2C) through TM Global providing international wholesale connectivity. The company also maintains education operations through Multimedia University (MMU), an AI Centre of Excellence, and TM R&D for innovation. Recent strategic initiatives include the TM Nxera AI-ready data center joint venture with Singtel for hyperscaler customers, Vision AI smart city solutions, and Cloud Alpha Edge national platform. The portfolio also includes legacy brands like Streamyx and HyppTV (now Unifi TV). With over 750,000 km of domestic fiber and presence in 6 data centers across Malaysia and Hong Kong, TM serves 3.2 million fixed broadband customers, more than 2,000 government customers, and over 5,000 enterprise customers.

Differentiator

Problem solved

Functional benefit

Brands

• UniFi: Consumer broadband, mobile, and content services brand serving 3.2 million fixed broadband customers with convergence offerings including TV and mobile services.
• TM One
• TM Global
• TM Nxera

Products and services

• Unifi (Consumer Convergence) Consumer and SME telecommunications brand offering high-speed fibre broadband, mobile services, and IPTV content under a single converged home, mobile, content, and lifestyle offering. Serves 3.2 million fixed broadband customers with over 1.1 million subscribing to mobile and content bundles.
• TM One (Enterprise Solutions)

Quantifiable outcome

• 3.2 million fixed broadband customers with convergence penetration
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability9 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core.

• MicrosoftcoreTechnology or Integration · 10 April 2026Cloud-based digital experiences partnership enabling Malaysians to meet converging demands of life and work. Supports Malaysia's enterprise ICT market growth projections exceeding $50 billion by 2029.
• Tenaga Nasional Berhad (TNB)coreStrategic or Co-development Partner · 16 March 2026MoU for green energy solutions and digital infrastructure development. Focus areas include installing solar systems at up to 150 TM premises, expanding solar packages to residential Unifi Home customers through GSPARX, and developing EV charging networks nationwide. Aligns with Malaysia's National Energy Transition Roadmap and Digital Powerhouse 2030.
• U MobilecoreTechnology or Integration · 25 February 2026Three-year RM2.4 billion 5G wholesale agreement for multi-operator core network (MOCN) services including provisioning, system integration, activation, testing, and continuous optimization. TM transitioned from DNB to U Mobile for 5G network access.
• SK Telecom, Maxis, PLDT VITRO Inc.coreStrategic or Co-development Partner · 18 December 2025GPU-as-a-Service (GPUaaS) offerings leveraging existing data centre and network infrastructure to meet rising demand for AI compute. Part of Asia Pacific GPU market projected to grow from USD 6.7 billion (2024) to USD 44.6 billion by 2034.
• GSMA (with CelcomDigi, Maxis, U Mobile, YTL Communications)coreTechnology or Integration · 23 September 2025Federated network API framework for Number Verification API through GSMA Open Gateway initiative. Provides secure network-level identity verification for enterprises such as banks and online retailers as replacement for SMS OTPs. Malaysia among first markets to roll out the service.
• Scicom (MSC) BhdcoreStrategic or Co-development Partner · 9 September 2025Strategic partnership to develop AI-enabled customer engagement solutions and digital service delivery platforms. Integrates Scicom's AI-driven technologies and BPO capabilities with TM's infrastructure and customer management operations across voice, chat, email, and social media channels.
• Singtel/Nxera (Singtel Digital Infraco)coreStrategic or Co-development Partner · 1 January 2024Joint venture TM Nxera between Telekom Malaysia and Singtel's data centre arm Nxera for AI-ready data centre campus in Iskandar Puteri, Johor. Investment of approximately RM9 billion (US$2.28 billion) with 64MW initial capacity scalable to 200MW. Located within Johor-Singapore Special Economic Zone.
• HuaweicoreTechnology or Integration · 1 January 2018Strategic partnership for digital transformation of enterprise and public sectors in Malaysia, including 5G commercialization collaboration and fibre broadband reach acceleration.
• Bank Simpanan Nasional (BSN)coreImplementation/ SI/ Consulting Partner · 1 January 2018End-to-end managed services for banking operations via Converged Network Transformation Project.

Scale indicators28 records

Recent moves8 records

Expansion highlights7 records

Direct peers

• Maxis Berhad: Malaysia's largest mobile network operator with growing fibre broadband and converged offerings; competes directly with TM's Unifi in consumer broadband and with TM One in enterprise connectivity across Malaysia.
• CelcomDigi Berhad: Formed from the merger of Celcom and Digi, Malaysia's largest MNO by subscribers; directly competes with TM Unifi in fibre broadband and is a major wholesale customer / competitor to TM Global for 5G backhaul.
• Axiata Group Berhad: Malaysian-headquartered regional telecom group operating mobile networks across ASEAN including Celcom (pre-merger) and XL Axiata; comparable as a Malaysian incumbent with multi-country telecom exposure.
• YTL Communications (Yes 5G): Malaysian 5G operator under YTL Power International, deploying a separate 5G wholesale network; competes with TM Global for 5G backhaul contracts and represents both a customer and potential competitor in Malaysian enterprise 5G.
• Singapore Telecommunications (Singtel): Singtel is TM's JV partner in TM Nxera and a regional incumbent with comparable fixed-mobile-converged offerings across Singapore, Australia (Optus) and Asia; directly comparable in scale, infrastructure and enterprise/government segment focus.
• Telkom Indonesia (Telkomsel parent): State-linked Indonesian integrated telecom with consumer broadband, mobile and enterprise units; directly comparable to TM as a Southeast Asian GLC incumbent pursuing convergence and digital services.
• PLDT Inc. Philippines' largest integrated telco with fixed broadband, mobile and enterprise ICT; comparable to TM in consumer fibre (Unifi vs PLDT Home), enterprise (TM One vs PLDT Enterprise) and data centre ambitions.
• Globe Telecom: Philippine integrated telecom with mobile, broadband and enterprise segments; peer in the broader Southeast Asian integrated telecom cohort and competitor to TM in regional enterprise and carrier services.

Emerging players

• SK Telecom: Korean MNO with strong 5G leadership; partnered with TM and PLDT for GPU-as-a-Service offerings; comparable as a peer pursuing AI infrastructure and enterprise platform plays through telco assets.

Broad incumbents

• NTT (Nippon Telegraph and Telephone): Japanese global telecom incumbent with extensive fibre, data centre and ICT operations; comparable as a larger, established peer operating in adjacent Asia-Pacific markets and providing enterprise/cloud services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/tmconnects
• YouTubeyoutube.com/mytmgroup
• Facebookfacebook.com/myTMgroup
• LinkedInlinkedin.com/company/telekom-malaysia
• Instagraminstagram.com/mytmgroup

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telekom Malaysia