Eureka Springs Hospital

What Eureka Springs Hospital does

Eureka Springs Hospital is a Rural Emergency Hospital (REH) located at 24 Norris Street in Eureka Springs, Arkansas, owned and operated by the City of Eureka Springs through a seven-member local citizens' Hospital Commission. Established on October 29, 1929 (originally as Don Sawyer Memorial Hospital, renamed in 1952), it is the only facility in Carroll County certified for both stroke and trauma care. The hospital operates 24/7/365 emergency services alongside observation-level short-term inpatient care, and a suite of outpatient services including radiology with an 80-slice CT scanner described by management as the best in the region, ultrasound, x-ray, and DEXA; laboratory services; physical therapy (in partnership with Dr. Brian Kent at two locations in Eureka Springs and Huntsville); speech therapy; respiratory therapy; and bi-monthly dermatology services (Dr. Cheryl Hull). Headcount is reported at 51-100 employees, and the institution is led by CEO Tiffany Means, appointed August 1, 2025.

The hospital's technology footprint is conventional clinical IT: an 80-slice CT scanner for diagnostic imaging, a Cerner Health-powered patient portal for online record access, and the YourCare Everywhere price estimator supporting CMS price-transparency compliance. Distribution is entirely direct-to-consumer: walk-in emergency care, physician referrals for outpatient services, and community education on stroke and trauma. There are no intermediaries, no enterprise sales motion, and no AI/ML capabilities disclosed. Customer testimonials on the hospital's website emphasize staff responsiveness during high-volume periods, and the hospital has received multiple Stroke Champion awards for faster-than-national-average stroke detection and treatment.

The revenue model is fee-for-service professional billing across emergency, observation, and outpatient encounters, supplemented by third-party financial-assistance revenue from the AblePay Health partnership (offering up to 13% patient savings). Pricing follows CMS-mandated Standard Charge File disclosure and pay-as-you-go billing. The hospital serves as the sole acute-care emergency provider for Carroll County residents and seasonal visitors, with stroke/trauma certification and continuous 24/7 operations functioning as the primary competitive differentiators against larger regional referral centers. No M&A, funding rounds, or material capital events are disclosed.

Name

Eureka Springs Hospital

Legal name

Eureka Springs Hospital

Website

https://eurekaspringshospital.com

Company type

Private

Founded year

1929

Operating status

Operating

Headcount range

11–50 employees

Short description

Eureka Springs Hospital is a municipal Rural Emergency Hospital in Eureka Springs, Arkansas, providing 24/7 stroke- and trauma-certified emergency care, radiology (80-slice CT), laboratory, and outpatient therapy services to Carroll County residents and visitors.

Ownership category

akta.pro rank

Headquarters

HQ city

Quakertown

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Services Revenue: Emergency room services billed to patients and insurance providers. Open 24/7/365 for emergency care including trauma and stroke cases.
2. Outpatient Services Revenue: Outpatient laboratory, radiology, physical therapy, speech therapy, and respiratory therapy services. Billed per service or procedure.
3. Financial Assistance Programs: Partnership with AblePay Health provides flexible payment options for out-of-pocket medical expenses, with members able to save up to 13% on medical expenses.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Eureka Springs Hospital is a Rural Emergency Hospital providing 24/7/365 emergency room services and a range of outpatient services to Carroll County, Arkansas. Core offerings include emergency care, outpatient radiology (including an 80-slice CT scan), laboratory services, physical therapy, speech therapy, dermatology, respiratory therapy, and short-term inpatient observation care. The hospital is stroke- and trauma-certified and the only such certified facility in Carroll County.

Product overview

Eureka Springs Hospital is a Rural Emergency Hospital (REH) offering a unified portfolio of healthcare services centered on emergency and outpatient care. The core offering includes 24/7 emergency services (emergency room, radiology, laboratory, speech therapy, respiratory therapy) and outpatient services (radiology with 80-slice CT scan, laboratory, physical therapy, speech therapy, dermatology). Additional services include short-term inpatient observation care, a Cerner Health-powered patient portal, a YourCareEverywhere price estimator, and financial assistance through AblePay Health. The hospital is stroke and trauma certified and serves Carroll County, Arkansas.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Stroke Champion awards for detecting and treating stroke faster than the national average time

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• AblePay HealthcoreStrategic or Co-development PartnerFinancial assistance partnership providing members up to 13% savings on out-of-pocket medical expenses and flexible payment options. AblePay has replaced traditional hospital payment plans, simplifying the billing experience for patients.
• Dr. Brian KentcoreStrategic or Co-development PartnerPhysical therapy partnership with Dr. Brian Kent and his team offering services at two locations: the hospital facility and in Huntsville at 720 N. Gaskill St. Ste. 9. Referrals can be made by calling 479-621-8008.
• Dr. Cheryl HullminorStrategic or Co-development PartnerDermatology services provided on-site the second and fourth Thursdays of every month for skin, hair and nail conditions.
• Cerner HealthcoreTechnology or IntegrationProvides patient portal technology allowing patients to access their medical records and health information online.

Scale indicators3 records

Recent moves4 records

Expansion highlights3 records

Regional players

• North Arkansas Regional Medical Center: North Arkansas Regional Medical Center in Harrison, AR is a regional referral hospital serving the same rural north-central Arkansas corridor as ESH. Comparable as a community-based acute care hospital in a similar rural Arkansas market, it represents a key referral destination for ESH's inpatient transfers.
• Sparks Health System / Baptist Health-Fort Smith: Based in Fort Smith, AR, this regional hospital system serves the broader western Arkansas population including rural counties that overlap with ESH's catchment. Comparable as a mid-sized regional referral hospital in a similar rural Arkansas market.
• Baxter Regional Medical Center: Baxter Regional Medical Center in Mountain Home, AR is another regional referral hospital serving north-central Arkansas and is one of the facilities ESH would transfer complex cases to. It is comparable as a mid-sized rural acute care hospital serving a similar Ozarks demographic.

Direct peers

• Mercy Hospital Berryville: Mercy Hospital Berryville is located in Berryville, the county seat of Carroll County, Arkansas, making it the closest direct competitor to ESH within the same primary service area. Both facilities serve Carroll County residents with emergency and outpatient services, competing for the same local patient base.

Broad incumbents

• Washington Regional Medical System: Washington Regional is a major health system based in Fayetteville, AR, serving northwest Arkansas including patients who may travel from Carroll County. Comparable as a broad incumbent regional referral destination that competes with ESH for outpatient imaging and specialty care volume.
• Baptist Health (Arkansas): Baptist Health is the largest non-profit health system in Arkansas, operating hospitals across the state. Comparable as a broad incumbent in the same regional healthcare ecosystem, competing for the same patient referrals and physician talent pool as ESH.
• Northwest Health System: Northwest Health operates hospitals in northwest Arkansas (Springdale, Bentonville, Fayetteville), where ESH's new CEO Tiffany Means previously led emergency services. Comparable as a regional broad incumbent health system with overlapping emergency and outpatient service lines and a shared physician/labor market.
• Mercy Health System: Mercy is a large multi-state Catholic health system operating hospitals and clinics across Arkansas, including a facility in Carroll County. Comparable as a broad incumbent in the regional healthcare market, with overlapping emergency and outpatient services and significant referral relationships with ESH.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@cityofeurekasprings
• Facebookfacebook.com/EurekaSpringsHospitalAR
• InstagramInstagram.com/EurekaSpringsHospital
• LinkedInlinkedin.com/company/1025134

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Eureka Springs Hospital