Piedmont Natural Gas

Name

Piedmont Natural Gas

Legal name

Piedmont Natural Gas Company, Inc.

Website

https://piedmontng.com

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Natural Gas Distribution

NAICS

Natural Gas Distribution (22121), Natural Gas Distribution (2212), Natural Gas Distribution (221210)

SIC

Natural Gas Distribution (4924), Natural Gas Transmisison & Distribution (4923)

akta.pro primary industry

Local Distribution Company (LDC) Natural Gas Distribution Utilities (TLAGADAA)

akta.pro secondary industries

Gas Mains (Distribution Pipelines) (EUAJABAA), Commercial & Industrial (C&I) Natural Gas Sales (EUAAADAC), Residential Natural Gas Sales & Customer Growth (EUAAADAD)

Keywords

• Natural gas distribution
• Regulated utility services
• Residential gas services
• Commercial gas services
• Energy efficiency rebates

Headquarters

HQ city

Charlotte

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Regulated Natural Gas Distribution: Piedmont Natural Gas operates as a regulated utility providing natural gas distribution services to over 1.2 million customers across North Carolina, South Carolina, and Tennessee. All rate changes are reviewed and approved by state utility commissions including the North Carolina Utilities Commission and Public Service Commission of South Carolina. The company files base rate adjustments to recover capital investments and cost of capital increases.
2. Pass-Through Natural Gas Costs: The cost of natural gas commodity is passed through to customers, with rates adjusted periodically based on market conditions. The company recently lowered rates for North Carolina customers in 2026, saving average residential customers approximately 8% or $100 per year.
3. Home Protection Plans (Non-Regulated): Piedmont offers home protection plans administered by TWG Home Warranty Services, Inc. These non-regulated services provide coverage for home repairs including gas line protection, appliances, and heating/cooling systems. Payments are added to the customer's Piedmont Natural Gas bill.
4. Energy Efficiency Rebates: Rebate programs for customers who replace existing natural gas equipment with qualifying high-efficiency natural gas equipment in North Carolina and South Carolina. Rebates include $50-$200 for water heaters and $175-$300 for furnaces based on efficiency ratings.
5. Commercial Equipment Financing: Piedmont may finance the purchase of new natural gas equipment or conversion of propane equipment for business customers. Annual financing terms up to 36 months with payments added to monthly natural gas bill.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

Piedmont Natural Gas distributes natural gas through regulated pipeline infrastructure to over 1.2 million residential, commercial, and industrial customers across North Carolina, South Carolina, and Tennessee. The company is a wholly-owned subsidiary of Duke Energy Corporation and complements its core utility service with energy efficiency rebates, home protection plans, installation services, CNG fueling stations, and a Technology & Design Center. All distribution rates are reviewed and approved by state utility commissions.

Product overview

Piedmont Natural Gas is a regulated natural gas distribution utility (subsidiary of Duke Energy) serving over 1.2 million customers across North Carolina, South Carolina, and Tennessee. The company operates a platform-plus-services model centered on its core natural gas distribution infrastructure, augmented by customer-facing digital tools (Energy Saving Tools calculators, online account management, billing services) and value-added services including Home Protection Plans (administered with TWG Home Warranty Services), Energy Efficiency Rebate Programs, Installation Services, CNG Fueling Stations, the Technology & Design Center (equipment testing facility), Product Financing, GreenEdge carbon offset program, GTIS Online transaction system, and the Gas Advantage Partner network. The portfolio includes both regulated utility offerings (gas distribution) and non-regulated offerings (appliance sales, protection plans, financing) that operate through the gasadvantage.piedmontng.com and gasadvantage-hpp.piedmontng.com portals.

Differentiator

Problem solved

Functional benefit

Brands

• GreenEdge: Carbon offset program that helps balance natural gas carbon footprint for residential customers.
• Gas Advantage
• Share the Warmth

Products and services

• Natural Gas Distribution Service Regulated natural gas distribution utility serving over 1.2 million residential, commercial, and industrial customers across North Carolina, South Carolina, and Tennessee via owned pipeline infrastructure. Rates are reviewed and approved by the North Carolina Utilities Commission and Public Service Commission of South Carolina.
• Home Protection Plans Non-regulated subscription home protection plans administered by TWG Home Warranty Services, Inc. that shield customers against unexpected home repair expenses including gas line protection, appliances, and heating/cooling systems. Payments are added to the customer's monthly Piedmont Natural Gas bill.
• Energy Efficiency Rebate Programs Rebate programs for residential customers in NC and SC who replace existing natural gas equipment with qualifying high-efficiency water heaters ($50-$200) and furnaces ($175-$225 in NC; $300 in SC) based on UEF/AFUE efficiency ratings. Program not available in Tennessee service territory.
• Installation Services Professional installation of natural gas service lines, meters, and appliances including water heaters, lighting, generators, grills, clothes dryers, gas logs, ranges, space heaters, and furnaces by Piedmont-certified technicians.
• CNG Fueling Stations Network of publicly accessible compressed natural gas (CNG) fueling stations operating 24 hours a day, seven days a week within the three-state service area for commercial fleets and personal natural gas vehicles.
• Product Financing Financing programs for residential customers purchasing natural gas appliances, and for business customers purchasing new natural gas equipment or converting propane equipment, with competitive rates and payments added to monthly natural gas bills. Annual financing terms up to 36 months available.
• GreenEdge Carbon Offset Program Carbon offset program allowing residential customers to help balance their natural gas carbon footprint by offsetting a portion of their natural gas usage emissions.
• Multi-Tenant Project Solutions Customized natural gas solutions for multi-tenant building projects offering individual metering, cross-selling for high-end appliances, turnkey operations, and competitive advantages for builders and developers.
• Commercial Service Plus Program Wide range of commercial and industrial natural gas services tailored to meet business energy needs, including customized solutions for large-volume users.
• Billing and Payment Services Online account management, paperless billing, Equal Payment Plan (budget-friendly monthly installments), and multiple payment options including automatic bank draft for residential and business customers.

Quantifiable outcome

• Average residential customer savings of 8% or $100 per year following 2026 rate decreases
• +2 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Duke EnergycoreOthers · 12 February 2026Duke Energy is the parent company of Piedmont Natural Gas. In February 2026, Duke Energy announced deployment of AI-powered scam detection technology to protect Piedmont Natural Gas customers from fraudulent schemes. The system scans websites, social media, and paid advertisements for impersonator content and fraudulent schemes targeting energy customers.
• Better Business BureauminorStrategic or Co-development Partner · 12 February 2026Duke Energy and Piedmont Natural Gas collaborated with the Better Business Bureau as part of broader industry efforts to combat utility fraud, including participation in the 10th annual Utility Scam Awareness Day in November 2025.
• Public Service Commission of South CarolinacoreOthersPiedmont Natural Gas filed a rate adjustment application with the Public Service Commission of South Carolina on April 1, 2026, seeking approval to update billing rates through a general rate case proceeding to recover capital investments and increased cost of capital.
• North Carolina Utilities CommissioncoreOthersAll Piedmont Natural Gas rate changes in North Carolina are reviewed and approved by the North Carolina Utilities Commission. The company announced rate decreases effective June 1, 2026 following regulatory review.
• Culinary ConceptsminorChannel Partner/ Reseller/ DistributorCulinary Concepts is a valued partner and manufacturer representative at Piedmont Natural Gas Technology & Design Center, specializing in providing solutions for all types of foodservice applications including restaurants, chains, institutional and retail.
• Gas Advantage Partner ContractorscoreChannel Partner/ Reseller/ DistributorPiedmont Natural Gas partners with certified HVAC or plumbing contractors and equipment dealers through the Gas Advantage Program to provide customers with product expertise, installation, and service support for natural gas products and appliances.
• TWG Home Warranty Services, Inc.minorImplementation/ SI/ Consulting PartnerHome Protection Plans offered by Piedmont Natural Gas are administered by TWG Home Warranty Services, Inc., located at 175 W. Jackson Blvd., Chicago, IL 60604. These non-regulated service plans provide home repair coverage for Piedmont customers.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Nicor Gas (Southern Company Gas): Nicor Gas serves ~2.3 million customers across Illinois as part of Southern Company Gas. Directly comparable LDC with similar residential and commercial customer base, regulated rate base, and gas distribution infrastructure economics.
• Spire Inc. Spire is a natural gas distribution utility that directly acquired Piedmont's Tennessee operations for $2.48B in March 2026. It serves ~1.7M customers across Alabama, Mississippi, and Missouri with an LDC business model directly comparable to Piedmont's NC/SC footprint.
• ONE Gas, Inc. ONE Gas is a pure-play natural gas distribution utility serving over 2.3 million customers in Oklahoma, Kansas, and Texas. Closely comparable as a regulated LDC with similar residential/commercial customer mix and rate-base-driven earnings model.
• CenterPoint Energy: CenterPoint Energy operates natural gas distribution serving ~3.5M customers across Indiana, Ohio, Minnesota, Mississippi, Louisiana, and Texas. Comparable as a regulated LDC with similar utility economics and pending rate case dynamics.
• Atmos Energy Corporation: Atmos Energy is the largest pure-play natural gas LDC in the US, serving over 3 million customers across TX, KY, TN, LA, MS, CO, VA, GA, and other states. Directly comparable to Piedmont in regulated distribution economics, rate base growth model, and customer mix.
• Southwest Gas Holdings: Southwest Gas is a natural gas LDC serving ~2 million customers across Arizona, Nevada, and California. Directly comparable LDC business model with similar regulated rate-of-return economics and customer growth dynamics in growth-state service territories.

Broad incumbents

• National Grid: National Grid is a large multinational utility with regulated natural gas distribution operations in the northeastern US. Comparable as a major LDC with similar regulatory rate-base earnings model and energy transition headwinds, though operating at much larger scale and different geography.
• Dominion Energy: Dominion Energy operates natural gas distribution serving ~3M customers across North Carolina, South Carolina, Utah, and other states. Overlaps with Piedmont in the Carolinas gas distribution market and competes for similar residential and commercial customers.
• Sempra: Sempra operates natural gas distribution through SoCalGas, serving ~21 million consumers in Southern California. Comparable as a major regulated LDC with similar utility economics, though operating at significantly larger scale and primarily on the West Coast.
• Duke Energy Corporation: Duke Energy is Piedmont's parent company and a Fortune 500 diversified utility serving ~8.4M electric and gas customers across the Carolinas, Florida, and the Midwest. Operates Piedmont as a regulated gas LDC subsidiary within its broader electric and gas portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/piedmontng
• YouTubeyoutube.com/piedmontng
• Facebookfacebook.com/piedmontng
• LinkedInlinkedin.com/company/piedmont-natural-gas

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Piedmont Natural Gas