Civicom Inc.

What Civicom Inc. does

Civicom, Inc. is a privately held, bootstrapped holding company founded in 2000 and headquartered in Greenwich, Connecticut, operating a portfolio of 30+ autonomous service brands under a shared operational backbone. The company was founded by David West with a stated commitment to donate 10% of profits to charitable causes, embedding philanthropy into its corporate identity. Civicom operates across diverse verticals including market research facilitation, healthcare clinical documentation, conferencing and transcription, virtual receptionist services, AI-powered web applications, and offshore business process outsourcing, with offices across the US (Greenwich, San Diego, Denver, Kansas City, Pittsburgh, New York, Hanover), the UK (London), and the Philippines (Manila, Cebu).

The company's core technology infrastructure combines proprietary SaaS platforms across its portfolio — including CiviSelect for respondent recruitment, CyberFacility for virtual in-depth interviews, CCAM Focus for 360-degree streaming, ChatterBox for asynchronous research communities, Quillit for AI-assisted qualitative analysis, Hey DAN for voice-to-CRM, ScribePT for voice-to-EMR, WelcomeWare for live streaming front-desk, and Conjure Health APIs for clinical AI — built on cloud infrastructure from Google, AWS, and Adobe Connect with CoSo Cloud. The company maintains ISO/IEC 27001, HIPAA, GDPR, EU DORA, EU-US/UK/Swiss Data Privacy Framework, and multiple US state privacy law certifications, positioning it for enterprise healthcare and cross-border procurement.

Civicom generates revenue through a mix of subscription/recurring SaaS fees, project-based and subscription-based market research services, managed BPO services with offshore staff augmentation, and subscription-based virtual receptionist offerings. The company operates a sales-led go-to-market with enterprise field sales motion, routing inbound project inquiries, business venture opportunities, and external relations through its centralized contact infrastructure. Customer acquisition is supplemented by trade events, webinars, social media, and mobile app distribution for select brands. Pricing is quote-based and not publicly disclosed, with annual contracts and 30-day payment terms as standard.

Name

Civicom Inc.

Legal name

Civicom, Inc.

Website

https://civi.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Civicom Inc. is a privately held holding company operating 30+ autonomous service brands across market research, healthcare documentation, conferencing, transcription, AI, virtual assistance, and offshore BPO, serving enterprise, healthcare, and research clients globally under a shared operational backbone.

Ownership category

akta.pro rank

Headquarters

HQ city

Greenwich

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&amp, D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. SaaS Platforms: Software-as-a-service offerings across multiple brands including market research platforms, AI-powered web applications, and virtual assistance tools. Revenue is generated through platform subscriptions and service fees.
2. Marketing Research Services: Full-service market research facilitation including respondent recruitment, virtual in-depth interviews, focus groups, and AI-powered qualitative analysis. Services are project-based or subscription-based.
3. Conferencing and Transcription Services: Operator-assisted conference calls, web conferencing, managed webinars, and quality human transcription services across multiple industry sectors with flexible turnaround times.
4. Business Process Outsourcing (BPO): Offshore staff augmentation and virtual assistance services delivered through Civicom Global Solutions with no seat minimums.
5. Virtual Receptionist and Front-Desk Services: WelcomeWare live streaming receptionist platform and Welcomers trained remote virtual assistants providing front-desk assistance, scheduling, billing, and administrative support primarily for physical therapy and healthcare practices.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Civicom, Inc. is a strategic parent company operating a portfolio of 30+ autonomous service brands that deliver technology-driven services including marketing research facilitation, conferencing, transcription, virtual receptionist support, AI-powered voice/clinical documentation, business process outsourcing, and qualitative research platforms. The company provides centralized capital, technology, and operational infrastructure that allows each portfolio brand to serve its specific vertical market while sharing compliance, security, and operational systems.

Product overview

Civicom, Inc. is a portfolio company with 30+ autonomous service brands unified under one operational backbone. The company provides the structure, technology, and operational support to build niche services into market-leading solutions. Services include Software-as-a-Service, marketing research platforms, conferencing, transcription, virtual assistance, AI-powered web applications and software, business process outsourcing, and data entry. The portfolio includes both AI-powered platforms (Quillit, Hey DAN, Conjure) and specialized services (TranscriptionWing, Confertel, Civicom Global Solutions). Each brand operates independently with its own client base and expertise while benefiting from centralized technology and operational systems, with global reach across the Americas, Europe, and Asia.

Differentiator

Problem solved

Functional benefit

Brands

• Hey DAN: Voice-to-CRM AI solution combining technology and intelligence for sales professionals in global companies.
• WelcomeWare
• Welcomers
• ScribePT
• Conjure HealthAPI
• Civicom Global Solutions
• Civicom MRS
• Cyber Facility
• CCAM Focus
• QuillIT
• ChatterBox
• Mock Jury Services
• CiviSelect
• TranscriptionWing
• See-Me-Navigate
• RealDoers
• SpanDesk
• Confertel
• Civicom Conferencing
• Fugent
• Feathers Project
• Buy Forward

Products and services

• Hey DAN Voice-to-CRM solution combining technology and intelligence for sales professionals in global companies, designed to capture spoken interactions and update CRM systems.
• WelcomeWare Live streaming live receptionist platform enabling remote staff to manage front-desk operations for physical businesses without on-site staff.
• ScribePT Best-in-class voice-to-EMR solution that reduces time spent by providers on note entry, improving documentation accuracy and compliance in healthcare settings.
• Conjure Health APIs Suite of AI-powered APIs delivering clinical transcription, documentation, multimodal data processing, and AI agents within healthcare EMRs.
• Welcomers Trained remote virtual assistants providing front-desk assistance, scheduling, billing, and administrative support for physical therapy and healthcare practices.
• Civicom Global Solutions Offshore BPO and staffing partner delivering low-risk, high-control staff augmentation services with no seat minimums.
• CiviSelect Service for identifying, targeting, and recruiting qualified marketing research respondents for studies worldwide.
• TranscriptionWing Quality human transcription and cleanup services for all industry sectors at competitive rates with flexible turnaround times.
• Civicom Conferencing Easy-to-use conferencing service offering a wide feature set and efficient customer support for business communications.
• Confertel Secure conference calls, web conferencing, and managed webinar solutions for businesses.
• CCAM Focus HD 360-degree recording and streaming solution with integrated video insights tools for live in-person focus groups.
• CyberFacility Virtual in-depth interview and focus group facilitation services using advanced audio and web technology.
• Quillit AI-powered research assistant for qualitative market research analysis and report writing.
• ChatterBox Feature-rich asynchronous online community discussion platform with analytical tools and reports for research studies.
• Civicom Mock Jury Services Trial consulting services with multi-camera recording, streaming, expert recruitment, and AI analysis for mock jury research.
• See-Me Navigate Usability testing solution enabling observation of user navigation while talking with users online in real time on mobile apps or websites.
• Civicom MRS Marketing research services combining web-enabled technology with client service to facilitate market research worldwide.
• Spandesk WebRTC platform allowing remote team members to interact and see each other's screens as if in the same room.
• RealDoers On-demand real estate assistants executing assigned tasks for real estate agents and brokers at a per-minute cost.
• Fugent Software platform delivering actionable intelligence to create personalized experiences for clients and expand relationships.

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• World VisioncoreStrategic or Co-development PartnerWorld Vision is the primary local organization through which Civicom channels its Emergency Relief Fund donations for natural and human-made disasters in the Philippines, where Civicom has extensive operations. Recovery efforts include volcanic eruptions, fires, earthquakes, and typhoons, with World Vision providing supplies and measures for immediate need and long-term recovery.
• Google (Gmail/GSuite)minorOthersGoogle provides cloud infrastructure (Gmail/GSuite) for Civicom's operations. Servers are maintained across multiple global data center locations including North America, South America, Europe, and Asia as listed in Civicom's Privacy Policy.
• Amazon Web Services (AWS)minorOthersAWS provides cloud infrastructure for Civicom with servers maintained in Northern Virginia, Ohio, and Oregon, USA, as listed in Civicom's Privacy Policy.
• VeraSafeminorOthersVeraSafe provides Data Privacy Framework Dispute Resolution Procedure for Civicom. In compliance with the Data Privacy Framework, Civicom participates in the VeraSafe Data Privacy Framework Dispute Resolution Procedure, providing appropriate recourse free of charge to individuals with privacy complaints.
• ScribePT, LLCminorOthersScribePT, LLC is a subsidiary entity of Civicom that is separately listed as in compliance with the EU-US Data Privacy Framework, UK Extension to EU-US DPF, and Swiss-US DPF.
• Call-Fusion DBA ConferTel/CivicomminorOthersCall-Fusion DBA ConferTel/Civicom is a Civicom subsidiary entity separately listed as in compliance with the EU-US Data Privacy Framework, UK Extension to EU-US DPF, and Swiss-US DPF.
• WelcomeWare, LLCminorOthersWelcomeWare, LLC is a Civicom subsidiary entity separately listed as in compliance with the EU-US Data Privacy Framework, UK Extension to EU-US DPF, and Swiss-US DPF.
• Civicom-DAN, LLCminorOthersCivicom-DAN, LLC is a Civicom subsidiary entity separately listed as in compliance with the EU-US Data Privacy Framework, UK Extension to EU-US DPF, and Swiss-US DPF.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Otter.ai: AI-native meeting transcription and note-taking platform competing against Civicom's conferencing brands and TranscriptionWing. Differs in being venture-backed, AI-first, and focused on live meetings rather than project-based research transcription.
• Suki AI: Healthcare AI scribe and clinical documentation assistant directly comparable to ScribePT and Conjure Health APIs. Both target the same clinician burnout use case and sell into healthcare systems.
• Respondent.io: Market research participant recruitment platform comparable to CiviSelect. Both serve research buyers needing qualified B2B and consumer respondents, though Respondent.io is more self-serve and CiviSelect is more service-led.

Direct peers

• Concentrix Corporation: Global CX and BPO services provider with offshore delivery footprint overlapping Civicom Global Solutions. Both compete for enterprise outsourcing contracts requiring multilingual and multi-region delivery.
• Rev.com: Transcription services platform that competes directly with TranscriptionWing across human and AI transcription. Both serve legal, market research, and enterprise customers needing flexible-turnaround transcription.
• Forsta (formerly FocusVision): Market research technology platform offering survey, IDI/focus group, and qualitative analysis tools overlapping Civicom MRS, CyberFacility, CCAM Focus, and Quillit. Both serve the same market research buyer base globally.
• Telus International: Large publicly listed BPO and digital customer experience firm comparable to Civicom Global Solutions. Both offer offshore-led managed services and staff augmentation to enterprise clients, though Telus International operates at far greater scale.
• TTEC Holdings: Customer experience and BPO operator with significant offshore capacity, directly comparable to Civicom's managed services and offshore staff augmentation offerings. Both target enterprise CX and back-office work.

Broad incumbents

• Zoom Communications: Dominant web conferencing and webinar platform competing with Confertel and Civicom Conferencing. Operates at vastly greater scale with AI features (Zoom AI Companion) encroaching on Civicom's transcription-adjacent use cases.
• Qualtrics: Experience management and market research platform from SAP that overlaps Civicom MRS and Quillit at the qualitative/quantitative analytics layer. Far larger scale and broader portfolio than any single Civicom brand.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/civicom
• Facebookfacebook.com/CivicomInc
• LinkedInlinkedin.com/company/civicom-inc

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civicom Inc.