What Word360 does

Word360 is a Birmingham-headquartered language services technology company that delivers interpreting, translation, and accessibility services through its proprietary Wordskii SaaS platform. Its primary customers are NHS trusts, local and central government bodies, and private enterprises operating in regulated and multilingual contexts. The company runs a network of 4,000+ vetted linguists covering 350+ languages and dialects (including British Sign Language and rare languages), and has documented continuous NHS delivery spanning more than 30 years, anchored by multi-year managed contracts with trusts such as Black Country Healthcare NHS Foundation Trust, where it manages 550 bookings per month across 67 languages with 99.9-100% fulfillment against a 95% contracted SLA.

The Wordskii platform unifies five service lines — telephone interpreting (60-second connection), video interpreting (Wordskii Live), face-to-face interpreting, British Sign Language, and translation/transcription — under a single subscription account with integrated booking, management, and real-time reporting. The offering is extended by dedicated hardware (Wordskii on Wheels portable devices for hospital wards and emergency departments), a multilingual inbound call solution (Wordskii Connect), and a Wordskii NMT API for machine translation workflows. In March 2026, Word360 launched Wondaa, an AI-powered interpreter app co-developed with Walsall Healthcare NHS Trust that delivers real-time two-way voice translation in 100+ community languages using conversational AI layered with clinically developed phrase libraries, with escalation to a professional human interpreter for complex clinical conversations.

Word360 generates revenue through multi-year SaaS subscriptions priced per Authorized User, usage-based interpreting charges per call or hour, project-based translation and transcreation fees, professional services for accessibility (Easy Read, Braille, large print, BSL video), and hardware unit sales. Distribution combines direct enterprise field sales into NHS trusts and local authorities with public-sector route-to-market via the HM Government G-Cloud 14 framework. The company is privately held and is not the subject of public equity or external venture funding; it carries an extensive compliance stack (ISO 27001, ISO 9001, ISO 18841, ISO 17100, ISO 23001, Cyber Essentials Plus, GDPR/DSPT, Disability Confident) and has won multiple regional and industry awards including Greater Birmingham Business of the Year 2024 and a Times LDC Top 50 Most Ambitious Business Leader 2024 recognition.

Name

Word360

Legal name

Word360 Limited

Website

https://word360.co.uk

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

Word360 is a Birmingham-based language technology firm providing interpreting, translation, and accessibility services to NHS trusts, public sector bodies, and private enterprises via its proprietary Wordskii SaaS platform and AI-powered Wondaa interpreter app, supported by 4,000+ linguists across 350+ languages.

Ownership category

akta.pro rank

Product category

Language Services and Translation Technology

NAICS

Translation and Interpretation Services (541930), Software Publishers (513210)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Multilingual, Accessibility & Health Literacy Enablement (HLACAEAN)

akta.pro secondary industries

Speech Recognition, Dictation & Medical Transcription Platforms (HLACAAAI), Transcription & Data Capture (Audio/Video to Text) (BPAAAKAI), Assistive Hearing & Communication Access (Captioning, Hearing Support, Transcription) (EDAFAKAC)

Keywords

• Language interpretation services
• Translation services
• Accessibility services
• Interpreting technology
• Multilingual communication

Headquarters

HQ city

Birmingham

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Subscription Services (Wordskii SaaS): Annual or multi-year subscription model based on number of users/Authorized Users. Subscriptions include access to the Wordskii platform and its suite of services. Pre-paid credits can be purchased in advance with 12-month validity periods.
2. Managed Interpreting Services: Fully managed language services including telephone interpreting (on-demand and pre-booked), video interpreting, and face-to-face interpreting. Charged based on service type, duration, and language. BSL services have separate cancellation policies.
3. Translation and Localization Services: Translation of documents, websites, software, multimedia content, and transcreation services. Charged based on word count, language complexity, turnaround time, and regulatory requirements. Specialist project management (PRINCE-2 qualified) available for complex projects.
4. Hardware Sales: Sale of physical devices including Wordskii on Wheels portable interpreting units. Hardware remains property of Word360 until full payment is received.
5. Accessibility Services: Alternative format services including Easy Read, Braille, large print, BSL videos, and transcription services. Often bundled with interpreting services for NHS and public sector clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Word360 provides managed language services including telephone, video, and face-to-face interpreting, document translation, transcription, and accessibility services (BSL, Easy Read, Braille). These services are delivered and managed through the company's proprietary Wordskii SaaS platform and complemented by the Wondaa AI interpreter app for NHS healthcare settings. The company primarily serves NHS trusts, local authorities, government bodies, and private sector companies in the UK and internationally.

Product overview

Word360 offers a unified platform-plus-modules product architecture centered on the Wordskii SaaS platform, which provides a single account for five integrated language services: telephone interpreting (connecting to interpreters in 60 seconds), video interpreting (via Wordskii Live), face-to-face interpreting, British Sign Language services, and translation/transcription. The platform is complemented by specialized portable devices (Wordskii on Wheels) for high-demand areas and a multilingual inbound call solution (Wordskii Connect). In 2026, Word360 launched Wondaa, an AI-powered interpreter app for NHS settings providing real-time voice translation in 100+ languages using conversational AI combined with clinically developed phrase libraries. The company serves the NHS, government, local authorities, healthcare, cosmetics, education, and non-profit sectors, with a network of 4,000+ linguists covering 350+ languages and dialects.

Differentiator

Problem solved

Functional benefit

Brands

• Wordskii: Proprietary SaaS platform providing interpreting and translation management, including telephone interpreting, video interpreting, and booking management services.
• Wordskii Connect
• Wordskii Live
• Wordskii on Wheels
• Wondaa

Products and services

• Wordskii SaaS Platform Central cloud-based SaaS platform providing unified access to five language services (telephone interpreting, video interpreting, face-to-face interpreting, BSL, and translation) under one account with integrated booking, management, and real-time reporting.
• Wondaa AI AI-powered interpreter app for NHS healthcare settings providing real-time two-way voice translation in over 100 community languages, combining conversational AI with clinically developed phrase libraries for maternity and emergency scenarios.
• Telephone Interpreting

Quantifiable outcome

• 99.9-100% service fulfillment rate vs 95% contracted requirement
• +6 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Walsall Healthcare NHS TrustcoreStrategic or Co-development Partner · 31 March 2026Collaborated with Walsall Healthcare NHS Trust to develop Wondaa, an AI-powered interpreter app specifically designed for NHS healthcare settings. The app integrates with Word360's existing interpreting services, enabling staff to escalate to professional interpreters for complex clinical conversations.
• HM Government G-CloudcoreChannel Partner/ Reseller/ Distributor · 31 December 2024Listed on HM Government G-Cloud 14 Framework enabling public sector organizations to procure Word360's interpreting and translation services through compliant government procurement routes.

Scale indicators16 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• LanguageLine Solutions: LanguageLine Solutions is the world's largest interpreting and translation provider, with deep NHS and healthcare contracts in the UK. It is the closest head-to-head competitor to Word360 in telephone, video and face-to-face interpreting for healthcare and public-sector clients.
• The Big Word: The Big Word is a UK-headquartered translation and interpreting services company serving public sector, legal and enterprise clients. It directly competes with Word360 across telephone, video and face-to-face interpreting and translation, particularly for NHS and government framework contracts.
• DA Languages: DA Languages is a UK public-sector-focused language services provider offering face-to-face, telephone and video interpreting plus translation to local authorities, NHS trusts and central government. It is one of Word360's closest direct peers on G-Cloud and similar public-sector framework agreements.
• Language Empire: Language Empire is a UK interpreting and translation services provider focused on public sector and NHS contracts, including face-to-face, telephone, video and BSL services. It competes with Word360 for the same NHS trust and local authority framework awards.
• CyraCom: CyraCom is a US-headquartered interpreting and translation provider focused on healthcare, including telephone, video and in-person interpreting for hospitals and health systems. It is comparable to Word360's NHS and healthcare segment as a healthcare-specialized language services peer.

Broad incumbents

• RWS Group: RWS Group (formerly SDL) is a UK-listed large-scale translation, localization and language technology company. While it operates across a much broader portfolio than Word360, it competes on enterprise translation, CAT tools and language technology used by regulated industries including healthcare.
• Capita plc: Capita is a large UK public-sector outsourcer with a language and accessibility services practice that serves central government, local authorities and NHS-adjacent clients. It competes with Word360 on large framework contracts but as part of a much wider BPO and digital services portfolio.

Emerging players

• DeepL: DeepL is a leading AI neural machine translation provider used widely by enterprises for document translation. It is an emerging competitive threat to Word360's NMT and lower-complexity translation workloads, though it does not offer human interpreting or NHS-specialized workflows.
• Smartling: Smartling is a translation management platform combining AI and human translation for enterprise digital content. It overlaps with Word360's Wordskii NMT and translation services in the private-sector digital localization segment that includes customers like Hurraw!.

Others

• SignVideo / BSL providers: SignVideo is a UK British Sign Language on-demand video interpreting service that overlaps with Word360's BSL offering for NHS trusts and councils. It is a partial competitor in the accessibility sub-segment rather than across the full language services stack.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/WORD_360

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Word360