POST Luxembourg

What POST Luxembourg does

POST Luxembourg is a state-owned public establishment (établissement public) governed by Luxembourg law and headquartered in Luxembourg City, operating as the country's leading provider of postal, telecommunications, ICT, and financial services. Originally founded in 1842 and reorganized under its current legal form in 1992, the company employs approximately 4,515 people and delivers 7.3 million packages annually while managing 120,000 bank accounts. Its service portfolio spans consumer mobile and fixed-line telephony under the POP brand family (POP Mobile, POP Internet, POP TV, POP WiFi+), the eboo digital banking platform with Visa cards and mobile payment integrations (Apple Pay, Google Pay, Payconiq, Garmin Pay, Fitbit Pay), and a parcel logistics network anchored by the PackUp locker and home delivery system. The MyPost portal aggregates postal self-service capabilities including stamp purchase, label printing, and mail forwarding.

Underlying technology combines mobile and fixed telecommunications infrastructure (5G, fiber, 4G Data Box fallback, eSIM), IPTV delivery with 4K decoders, cloud-based business telephony through Cisco Webex integration, and digital identity authentication via LuxTrust. The company maintains an omnichannel distribution network comprising full-service post offices (Espace POST), partner Points POST outlets, SelfPost kiosks, 24/7 PackUp parcel lockers, door-to-door postal worker services, and digital channels including mobile apps and the post.lu website.

POST Luxembourg generates revenue primarily through recurring monthly subscriptions across telecom and banking services, transaction-based fees for parcel and mail services, and B2B contracts for ConnectedOffice, CloudPBX, DirectMail, and merchant payment solutions (Worldline Tap on Mobile). Pricing models include tiered POP Mobile plans, combined internet/TV bundles, free under-26 banking packs, professional banking tiers (PRO, PRO+, Club), and unit-priced parcel services with international roaming (Around the World) on a pay-as-you-go basis. Customers are segmented across residential (B2C), small and medium businesses and professionals (B2B), and government/public sector, with all revenue generated within Luxembourg.

Name

POST Luxembourg

Legal name

POST Luxembourg

Website

https://post.lu

Company type

Private

Founded year

1842

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

POST Luxembourg is the state-owned national postal, telecommunications, ICT, and financial services provider in Luxembourg, serving residential, business, and government customers with POP mobile/internet/TV, eboo banking, and PackUp parcel services through a nationwide physical and digital distribution network.

Ownership category

akta.pro rank

Product category

Postal and Telecommunications Services

NAICS

Postal Service (491110), Couriers and Express Delivery Services (4921), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Direct Mail Advertising Services (7331)

akta.pro primary industry

Post Office Network & Retail Counter Services (TLAAAAAF)

akta.pro secondary industries

Postal Banks & Postal Financial Services (FSABAKAJ), Domestic Parcel Post / Ground Parcels (TLAAAAAB), Direct Mail / Marketing Mail & Bulk Mail Services (TLAAAAAJ), Document & Small Packet Express (Letters/Legal/Financial) (TLAAABAI)

Keywords

• Postal services
• Mobile telecommunications
• Fixed internet access
• Digital retail banking
• Parcel delivery

Headquarters

HQ city

Luxembourg

HQ country

Luxembourg

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Telecommunications Services: Mobile plans (POP Mobile), fixed internet (POP Internet), TV services (POP TV), and landline telephony. Revenue generated through recurring subscription fees, usage-based charges for out-of-plan services, and device sales.
2. Postal and Parcel Services: Mail delivery, parcel shipping (domestic and international), packaging solutions (PostPack, Ready2Post), registered mail, express delivery, and mail forwarding/holding services. Revenue from shipping fees, packaging sales, and insurance (SecurPack).
3. Financial Services (eboo): Banking services including current accounts, credit/debit cards (Visa), and mobile payments. Revenue from account fees, card charges, and potentially lending products through Raiffeisen partnership.
4. B2B Professional Services: Business banking packs (PRO, PRO+, Club), corporate telecom solutions (ConnectedOffice), DirectMail distribution services, and business account management through dedicated business teams.

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels6 records

Core offering

POST Luxembourg delivers integrated postal, telecommunications, and financial services to residential and business customers across Luxembourg. Its portfolio covers mobile and fixed-line telephony (POP Mobile), fixed internet (POP Internet), television (POP TV), domestic and international mail and parcel delivery (PackUp), and a digital banking platform (eboo) with Visa cards. The company operates the nationwide physical postal network and holds universal service obligations as Luxembourg's state-owned provider.

Product overview

POST Luxembourg operates as a diversified telecommunications, postal, and financial services provider offering an integrated portfolio of consumer and business products. The company provides mobile services through POP Mobile (including 5G, prepaid TipTop, and eSIM), home internet via POP Internet with Data Box and POP WiFi+, and television through POP TV with POP TV Go mobile app, POP TV Gaming, Entertain Me packages, and local apps LëtzMusek TV and KUK TV. Postal offerings include PackUp parcel services, Track & Trace, Smart PostCard, PostPack and Ready2Post packaging, Direct Mail, and various mail services accessible through the MyPost online portal. Financial services are delivered through the eboo banking platform offering Visa cards, mobile payments (Apple Pay, Google Pay, Payconiq, Garmin/Fitbit Pay), LuxTrust authentication, and business solutions including Worldline Tap on Mobile. Business customers access ConnectedOffice (all-in-one telecom and ICT) and CloudPBX with Cisco Webex for cloud telephony and collaboration. The POP branding unifies consumer telecom offerings while POST Technologies handles network infrastructure and specialized solutions.

Differentiator

Problem solved

Functional benefit

Brands

• POP Mobile: Mobile telecommunications services including voice, SMS, and data plans
• POP Internet
• POP TV
• POP WiFi+
• eboo
• MyPost
• PackUp
• Deep
• TipTop
• Smart PostCard
• ConnectedOffice

Products and services

• POP Mobile Postpaid mobile subscription service providing calls, SMS, and mobile data across the EU with unlimited options, including 5G access, available to residential and business customers.
• POP Internet Home fixed internet subscription service providing fiber connectivity for residential customers, with a POP Internet router included; government financial support available for fixed internet connections.
• POP TV Television service delivered via 4K set-top box offering 120+ channels, video on demand, replay, recording, and restart functionality with multi-language channel packages.
• eboo Banking Digital banking platform and current account offering free ATM withdrawals, online transfers, and international payments, including Visa debit and credit cards for residential and business customers.
• TipTop Prepaid Mobile Prepaid mobile card offering no-commitment voice, SMS, and data service for light users and visitors preferring pay-as-you-go billing.
• PackUp Parcel Services Parcel collection and delivery service with home delivery (PackUp Home), 24/7 self-service lockers, and international import (PackUp Import) for residential and business customers.
• CloudPBX with Cisco Webex Cloud-hosted business telephony solution integrating Cisco Webex collaboration features (video, messaging, file sharing) into fixed-line telephone service for enterprise customers.
• ConnectedOffice All-in-one telecom and ICT solution for businesses providing telephony, internet, WiFi, networks, security, and television managed by POST.
• Direct Mail Distribution Unaddressed mail distribution service delivering advertising and informational materials to all mailboxes within a defined geographic zone for business customers.
• Worldline Tap on Mobile Mobile payment acceptance solution that transforms a smartphone into a point-of-sale terminal, offered exclusively for POST Finance business customers with PRO, PRO+, or Club packages.

Quantifiable outcome

• 7.3 million packages delivered per year
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• WorldlinecoreTechnology or IntegrationWorldline provides the Tap on Mobile payment solution enabling POST Finance customers to use their smartphones as payment terminals. This partnership allows merchants with POST business accounts to accept card payments through mobile devices at competitive rates.
• RaiffeisencoreStrategic or Co-development PartnerPOST Finance offers borrowing and savings products in partnership with Raiffeisen. Customers can access loan products and benefits through the eboo banking platform.
• LuxTrustcoreTechnology or IntegrationLuxTrust provides secure authentication and digital identity services for POST Finance's eBanking platform, enabling secure access to online banking services and transaction authorization.
• SkyminorChannel Partner/ Reseller/ DistributorPOST distributes Sky TV channel packages as part of the POP TV offering, allowing customers to access Sky content through POST's television service platform.
• CiscocoreTechnology or IntegrationPOST offers CloudPBX business telephony solution integrated with Cisco Webex, providing enterprise communication and collaboration features through POST's cloud infrastructure.
• AppleminorChannel Partner/ Reseller/ DistributorPOST offers Apple devices including iPhones and related accessories as part of its mobile device catalog, with promotional pricing for POP Mobile customers.
• SamsungminorChannel Partner/ Reseller/ DistributorPOST distributes Samsung mobile devices including Galaxy smartphones and tablets with promotional offers available for POP Mobile subscribers.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/POSTLuxembourg
• LinkedInlinkedin.com/company/post-luxembourg

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about POST Luxembourg