Alcove
Alcove is a UK-based, AI-powered IoT connected-care platform that sells subscription-based sensor monitoring, Video Carephone, AI alerting, and Virtual Care services to Local Authorities, NHS bodies, housing associations, and care providers supporting older and disabled adults living independently.
- Company typePrivate
- Founded2014
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Alcove does
Alcove is a UK-based care technology company, founded in 2014 and headquartered in Colchester, that sells an AI-powered IoT connected-care ecosystem to Local Authorities, NHS bodies, housing associations, and care providers for the remote monitoring of older and disabled adults living independently. The platform combines a proprietary AI-enabled data layer with more than 30 device-agnostic integrations, including in-home movement/door/bed sensors, wearables, smart-home devices (Alexa, smart doorbells), and Vayyar Care's 4D imaging radar for touchless fall detection. On top of this sensor substrate, Alcove layers a one-touch Video Carephone for non-technical users, an AI-enabled 24/7 Alarm Receiving Centre (ARC) with managed responder and falls-lifting services, a Virtual Care Agency that delivers scheduled remote welfare checks and medication support, and a Connected Care Data Portal plus mobile app used by family members, carers, and clinicians.
Commercially, Alcove operates primarily through subscription-based Technology Enabled Care Services contracts sold via enterprise field sales to UK public-sector buyers, with procurement access via the Crown Commercial Service Spark DPS and Scotland Excel Digital Telecare Goods Framework. Major anchor contracts include the £15m Cassius Service with Suffolk County Council (2021-2027) and a 10-year care-technology partnership with the Royal Borough of Greenwich. A secondary direct-to-consumer e-commerce channel sells configurable sensor and carephone packages to individuals and families. The company reports a user base of 20,000+ individuals, more than 20,000 virtual care visits per year, and over £30m in cumulative financial benefits captured for Local Authorities since inception; it is privately held by founder-CEO Hellen Bowey with no disclosed institutional funding.
Alcove firmographics
Firmographics- Name
- Alcove
- Legal name
- Alcove Limited
- Website
- https://youralcove.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Alcove is a UK-based, AI-powered IoT connected-care platform that sells subscription-based sensor monitoring, Video Carephone, AI alerting, and Virtual Care services to Local Authorities, NHS bodies, housing associations, and care providers supporting older and disabled adults living independently.
- Ownership category
- akta.pro rank
Alcove industry classification
Industry- Product category
- Connected Care Technology
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)
- SIC
- Services-Home Health Care Services (8082), Electromedical & Electrotherapeutic Apparatus (3845), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)
- akta.pro secondary industries
- Smart Home & Assistive Technology Installation for Aging-in-Place (HSABAJAI), Elder Care, Wellness & Home Health IoT (Fall Detection, Medical Alerts, Sleep/Wellness Sensors) (HSAPAQAJ), Technology Assistance & Digital Support for Seniors (HSABAAAH)
Keywords
Where Alcove is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Alcove business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain
Revenue model
- Technology Enabled Care Services: Recurring subscription-based service including equipment provision (sensors, carephone, wearables), software platform access (Alcove Portal/App), 24/7 monitoring, and installation/maintenance. Equipment may be purchased outright or supplied on prepaid basis. Charges include software/platform fees covering provision, upgrades, cloud hosting, alerts, and third-party licenses.
- Virtual Care Agency: Remote video-based care delivery service providing scheduled welfare checks, medication support, befriending, and non-clinical support via the Video Carephone. Part of comprehensive care technology solution trusted by Local Authorities and NHS.
- Equipment Sales: Sale of care technology equipment including sensors, smart home devices, wearables, and communication aids. Equipment provided with manufacturer warranty. Batteries/consumables available as add-on purchases.
- ROI Benefits Capture Services: Digital benefits and outcomes tracking system for Local Authorities that has captured over £30m in financial benefits since inception, demonstrating cost savings and value delivery.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom modular packages tailored to individual needs |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels9 records
Alcove product offering
Product offeringCore offering
Alcove provides an AI-powered IoT-connected care technology ecosystem that enables independent living for older and disabled adults. Its offering combines a proprietary data platform with over 30 device-agnostic integrations (in-home sensors, wearables, smart home devices), a one-touch Video Carephone for video calling, an AI-enabled 24/7 Alarm Receiving Centre (ARC) with managed responder and falls lifting services, and a Virtual Care Agency delivering remote welfare checks, medication support, and befriending.
Product overview
Alcove offers a modular, AI-powered connected care ecosystem as a platform-plus-modules architecture. The core is the Alcove Intelligent Care Ecosystem — a proprietary AI-powered IoT data platform with over 30 device-agnostic integrations, a 24/7 Alarm Receiving Centre (ARC), and a managed responder/falls lifting service. Key product modules include the Stay Safe at Home Sensors (wireless movement, door, bed/chair, moisture, and heat sensors), the Alcove Video Carephone (one-touch video calling device with its own phone number and scheduled reminders for medication prompts), the Alcove Connected Care Data Portal & Apps (web and mobile dashboards with alert history, behaviour tracking, and visitor monitoring), Alcove AI (AI-powered alerts and predictive analytics), the Virtual Care Agency (remote video-based care delivery), Alcove Responder Services (falls lifting and emergency response), the Digital Orientation Clock (cognitive support tool), and an AI Enabled Content Library for retirement villages. The ecosystem integrates with third-party devices including Alexa, smart doorbells, and Vayyar Care's 4D radar fall detection technology.
Differentiator
Problem solved
Functional benefit
Brands
- Alcove Health: Virtual care and health services offering health and wellbeing support for vulnerable or shielded people.
- Alcove AI
- Virtual Care Agency
- Alcove Video Carephone
- ARC (Alarm Receiving Centre)
- Digital Orientation Clock
Products and services
- Alcove Intelligent Care Ecosystem A modular AI-powered IoT connected care platform with over 30 device-agnostic integrations that enables independent living for older and disabled adults; deployed via county-wide contracts with Local Authorities, NHS, and care providers and also available direct to consumers.
- Alcove Video Carephone A one-touch video calling device with a built-in SIM and dedicated phone number that lets non-technical older or disabled users make and receive video calls by pressing a familiar face; supports scheduled medication and memory reminders and underpins Virtual Care Agency visits.
- Alcove AI AI-powered care alerts and behavioural data dashboards that process sensor and wearable data to generate predictive analytics and personalised alerts (e.g., not up and about, bathroom emergency, missed medication, front door open at night) for carers, families, and Local Authority commissioners.
- Alcove Connected Care Data Portal & Apps Web and mobile portal and apps that provide dashboards with alert history, reminders, contacts, behaviour monitoring, temperature readings, system status, and visitor tracking for family members, carers, and professional responders.
- Virtual Care Agency A remote video-based care delivery service using scheduled video calls via the Video Carephone, including medication support, welfare checks, befriending, and non-clinical support delivered by Alcove's care team to Local Authority, NHS, and care provider clients.
- Digital Orientation Clock A digital orientation clock designed for individuals with cognitive impairments, displaying time, date, and orientation information to support independent living.
- Stay Safe at Home Sensors Wireless in-home sensor kit including movement sensors, door sensors, bed/chair occupancy sensors, moisture detection sensors, and smoke/extreme heat sensors that communicate via the Alcove hub to enable real-time monitoring and personalised alerts.
Quantifiable outcome
- 5,000 vulnerable adults equipped with Video Carephones within 16 weeks during COVID-19
- +6 more outcomes
Companies that use Alcove
Customer profileNamed customers13 records
Segments6 records
Ideal customer profiles5 records
Alcove technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability4 records
Feature8 records
Alcove partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, regional and minor.
- Vayyar CarecorePartnership to integrate Vayyar's 4D imaging radar technology for touchless fall detection into Alcove's AI-enabled platform. Vayyar's radar-on-chip provides 24/7 fall detection and activity analytics while respecting privacy and dignity. Creates transformative offering for Local Authority and Housing customers.
- RETHINK PartnerscoreChange management consultancy partnership for Suffolk County Council's Cassius Service. RETHINK Partners worked with Alcove to deliver the £15m county-wide care technology contract and COVID-19 response including 5,000 device rollout.
- Provide CICcoreHealth and care services provider delivering monitoring services as part of the Cassius partnership with Suffolk County Council. Provides operational delivery of care technology monitoring services.
- Crown Commercial Service (CCS)coreAppointed to CCS Spark Dynamic Purchasing System (Technology Innovation Marketplace) enabling government and public sector to access Alcove's innovative care technology through approved procurement channels.
- Scotland ExcelregionalAppointed to Scotland Excel Digital Telecare Goods Framework representing 32 local authorities, 26 NHS bodies, and 70 associated members. Provides streamlined procurement for Scottish public sector.
- Social Enterprise Acumen CICminorCo-location partnership in Durham (The Old Rectory, Houghton-le-Spring) to establish Northern sales force presence. Social enterprise workspace sharing arrangement.
- Essex County CouncilcoreMajor COVID-19 response partnership deploying 2,000 Video Carephones. Long-standing relationship for care technology services to vulnerable residents.
- Kent County CouncilcoreCOVID-19 response partnership deploying 1,700 Video Carephones. Part of tri-council pandemic response with Alcove and RETHINK Partners.
- Suffolk County CouncilcoreLandmark £15m Cassius Service partnership (2021-2027) for innovative care technology. COVID-19 response deployed 1,400 Video Carephones. Fastest ever local authority care technology rollout.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
Alcove competitors and assessment
Company assessmentMarket position
Competitive moat6 records
Key highlights7 records
Customer concentration
Alcove social profiles
Digital presenceAlcove compliance and trust
Trust signalCompliance4 records
Alcove financial estimates
Financial estimateRevenue estimate
Valuation estimate
Alcove leadership team
Management profileNumber of profiles
Profiles1 record
Alcove funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Alcove M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Alcove
What does Alcove do?
Alcove provides an AI-powered IoT-connected care technology ecosystem that enables independent living for older and disabled adults. Its offering combines a proprietary data platform with over 30 device-agnostic integrations (in-home sensors, wearables, smart home devices), a one-touch Video Carephone for video calling, an AI-enabled 24/7 Alarm Receiving Centre (ARC) with managed responder and falls lifting services, and a Virtual Care Agency delivering remote welfare checks, medication support, and befriending.
Is Alcove a public or private company?
Alcove is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Alcove founded?
Alcove was founded in 2014. It employs 11 to 50 people.
Where is Alcove based?
Alcove is headquartered in London, United Kingdom, in the Europe region.
How does Alcove make money?
Four revenue lines are on record. Technology Enabled Care Services are the primary driver. The others are virtual Care Agency, equipment Sales and ROI Benefits Capture Services.
Does Alcove have an API?
No public API is recorded for Alcove.
What industry is Alcove in?
Alcove's product category is Connected Care Technology. Its primary akta.pro industry code is HLACAFAE, Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection), with a secondary code of HSABAJAI, Smart Home & Assistive Technology Installation for Aging-in-Place. Its NAICS code is 62412 and its SIC code is 8082.