Alcove

What Alcove does

Alcove is a UK-based care technology company, founded in 2014 and headquartered in Colchester, that sells an AI-powered IoT connected-care ecosystem to Local Authorities, NHS bodies, housing associations, and care providers for the remote monitoring of older and disabled adults living independently. The platform combines a proprietary AI-enabled data layer with more than 30 device-agnostic integrations, including in-home movement/door/bed sensors, wearables, smart-home devices (Alexa, smart doorbells), and Vayyar Care's 4D imaging radar for touchless fall detection. On top of this sensor substrate, Alcove layers a one-touch Video Carephone for non-technical users, an AI-enabled 24/7 Alarm Receiving Centre (ARC) with managed responder and falls-lifting services, a Virtual Care Agency that delivers scheduled remote welfare checks and medication support, and a Connected Care Data Portal plus mobile app used by family members, carers, and clinicians.

Commercially, Alcove operates primarily through subscription-based Technology Enabled Care Services contracts sold via enterprise field sales to UK public-sector buyers, with procurement access via the Crown Commercial Service Spark DPS and Scotland Excel Digital Telecare Goods Framework. Major anchor contracts include the £15m Cassius Service with Suffolk County Council (2021-2027) and a 10-year care-technology partnership with the Royal Borough of Greenwich. A secondary direct-to-consumer e-commerce channel sells configurable sensor and carephone packages to individuals and families. The company reports a user base of 20,000+ individuals, more than 20,000 virtual care visits per year, and over £30m in cumulative financial benefits captured for Local Authorities since inception; it is privately held by founder-CEO Hellen Bowey with no disclosed institutional funding.

Name

Alcove

Legal name

Alcove Limited

Website

https://youralcove.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Alcove is a UK-based, AI-powered IoT connected-care platform that sells subscription-based sensor monitoring, Video Carephone, AI alerting, and Virtual Care services to Local Authorities, NHS bodies, housing associations, and care providers supporting older and disabled adults living independently.

Ownership category

akta.pro rank

Product category

Connected Care Technology

NAICS

Services for the Elderly and Persons with Disabilities (62412), Services for the Elderly and Persons with Disabilities (624120), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Home Health Care Services (8082), Electromedical & Electrotherapeutic Apparatus (3845), Services-Computer Programming Services (7371)

akta.pro primary industry

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

akta.pro secondary industries

Smart Home & Assistive Technology Installation for Aging-in-Place (HSABAJAI), Elder Care, Wellness & Home Health IoT (Fall Detection, Medical Alerts, Sleep/Wellness Sensors) (HSAPAQAJ), Technology Assistance & Digital Support for Seniors (HSABAAAH)

Keywords

• Connected care technology
• Remote patient monitoring
• Assistive living technology
• IoT care platform
• Telecare services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Technology Enabled Care Services: Recurring subscription-based service including equipment provision (sensors, carephone, wearables), software platform access (Alcove Portal/App), 24/7 monitoring, and installation/maintenance. Equipment may be purchased outright or supplied on prepaid basis. Charges include software/platform fees covering provision, upgrades, cloud hosting, alerts, and third-party licenses.
2. Virtual Care Agency: Remote video-based care delivery service providing scheduled welfare checks, medication support, befriending, and non-clinical support via the Video Carephone. Part of comprehensive care technology solution trusted by Local Authorities and NHS.
3. Equipment Sales: Sale of care technology equipment including sensors, smart home devices, wearables, and communication aids. Equipment provided with manufacturer warranty. Batteries/consumables available as add-on purchases.
4. ROI Benefits Capture Services: Digital benefits and outcomes tracking system for Local Authorities that has captured over £30m in financial benefits since inception, demonstrating cost savings and value delivery.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Alcove provides an AI-powered IoT-connected care technology ecosystem that enables independent living for older and disabled adults. Its offering combines a proprietary data platform with over 30 device-agnostic integrations (in-home sensors, wearables, smart home devices), a one-touch Video Carephone for video calling, an AI-enabled 24/7 Alarm Receiving Centre (ARC) with managed responder and falls lifting services, and a Virtual Care Agency delivering remote welfare checks, medication support, and befriending.

Product overview

Alcove offers a modular, AI-powered connected care ecosystem as a platform-plus-modules architecture. The core is the Alcove Intelligent Care Ecosystem — a proprietary AI-powered IoT data platform with over 30 device-agnostic integrations, a 24/7 Alarm Receiving Centre (ARC), and a managed responder/falls lifting service. Key product modules include the Stay Safe at Home Sensors (wireless movement, door, bed/chair, moisture, and heat sensors), the Alcove Video Carephone (one-touch video calling device with its own phone number and scheduled reminders for medication prompts), the Alcove Connected Care Data Portal & Apps (web and mobile dashboards with alert history, behaviour tracking, and visitor monitoring), Alcove AI (AI-powered alerts and predictive analytics), the Virtual Care Agency (remote video-based care delivery), Alcove Responder Services (falls lifting and emergency response), the Digital Orientation Clock (cognitive support tool), and an AI Enabled Content Library for retirement villages. The ecosystem integrates with third-party devices including Alexa, smart doorbells, and Vayyar Care's 4D radar fall detection technology.

Differentiator

Problem solved

Functional benefit

Brands

• Alcove Health: Virtual care and health services offering health and wellbeing support for vulnerable or shielded people.
• Alcove AI
• Virtual Care Agency
• Alcove Video Carephone
• ARC (Alarm Receiving Centre)
• Digital Orientation Clock

Products and services

• Alcove Intelligent Care Ecosystem A modular AI-powered IoT connected care platform with over 30 device-agnostic integrations that enables independent living for older and disabled adults; deployed via county-wide contracts with Local Authorities, NHS, and care providers and also available direct to consumers.
• Alcove Video Carephone A one-touch video calling device with a built-in SIM and dedicated phone number that lets non-technical older or disabled users make and receive video calls by pressing a familiar face; supports scheduled medication and memory reminders and underpins Virtual Care Agency visits.
• Alcove AI AI-powered care alerts and behavioural data dashboards that process sensor and wearable data to generate predictive analytics and personalised alerts (e.g., not up and about, bathroom emergency, missed medication, front door open at night) for carers, families, and Local Authority commissioners.
• Alcove Connected Care Data Portal & Apps Web and mobile portal and apps that provide dashboards with alert history, reminders, contacts, behaviour monitoring, temperature readings, system status, and visitor tracking for family members, carers, and professional responders.
• Virtual Care Agency A remote video-based care delivery service using scheduled video calls via the Video Carephone, including medication support, welfare checks, befriending, and non-clinical support delivered by Alcove's care team to Local Authority, NHS, and care provider clients.
• Digital Orientation Clock A digital orientation clock designed for individuals with cognitive impairments, displaying time, date, and orientation information to support independent living.
• Stay Safe at Home Sensors Wireless in-home sensor kit including movement sensors, door sensors, bed/chair occupancy sensors, moisture detection sensors, and smoke/extreme heat sensors that communicate via the Alcove hub to enable real-time monitoring and personalised alerts.

Quantifiable outcome

• 5,000 vulnerable adults equipped with Video Carephones within 16 weeks during COVID-19
• +6 more outcomes

Named customers13 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability4 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core, regional and minor.

• Vayyar CarecoreTechnology or Integration · 7 September 2022Partnership to integrate Vayyar's 4D imaging radar technology for touchless fall detection into Alcove's AI-enabled platform. Vayyar's radar-on-chip provides 24/7 fall detection and activity analytics while respecting privacy and dignity. Creates transformative offering for Local Authority and Housing customers.
• RETHINK PartnerscoreStrategic or Co-development PartnerChange management consultancy partnership for Suffolk County Council's Cassius Service. RETHINK Partners worked with Alcove to deliver the £15m county-wide care technology contract and COVID-19 response including 5,000 device rollout.
• Provide CICcoreImplementation/ SI/ Consulting PartnerHealth and care services provider delivering monitoring services as part of the Cassius partnership with Suffolk County Council. Provides operational delivery of care technology monitoring services.
• Crown Commercial Service (CCS)coreChannel Partner/ Reseller/ DistributorAppointed to CCS Spark Dynamic Purchasing System (Technology Innovation Marketplace) enabling government and public sector to access Alcove's innovative care technology through approved procurement channels.
• Scotland ExcelregionalChannel Partner/ Reseller/ DistributorAppointed to Scotland Excel Digital Telecare Goods Framework representing 32 local authorities, 26 NHS bodies, and 70 associated members. Provides streamlined procurement for Scottish public sector.
• Social Enterprise Acumen CICminorStrategic or Co-development PartnerCo-location partnership in Durham (The Old Rectory, Houghton-le-Spring) to establish Northern sales force presence. Social enterprise workspace sharing arrangement.
• Essex County CouncilcoreChannel Partner/ Reseller/ DistributorMajor COVID-19 response partnership deploying 2,000 Video Carephones. Long-standing relationship for care technology services to vulnerable residents.
• Kent County CouncilcoreChannel Partner/ Reseller/ DistributorCOVID-19 response partnership deploying 1,700 Video Carephones. Part of tri-council pandemic response with Alcove and RETHINK Partners.
• Suffolk County CouncilcoreChannel Partner/ Reseller/ DistributorLandmark £15m Cassius Service partnership (2021-2027) for innovative care technology. COVID-19 response deployed 1,400 Video Carephones. Fastest ever local authority care technology rollout.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• Xx.com/youralcove
• Facebookfacebook.com/youralcove
• LinkedInlinkedin.com/company/your-alcove
• Instagraminstagram.com/youralcove

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alcove