Northland Hospice & Palliative Care

What Northland Hospice & Palliative Care does

Northland Hospice & Palliative Care is a non-profit community-based organization founded in 1983 that provides hospice and palliative care services to terminally ill patients and bereaved families in Flagstaff and the surrounding Northern Arizona region. Its core offering centers on end-of-life comfort care for patients with a life expectancy of six months or less, delivered either in-home or at the Olivia White Hospice Home, a dedicated 24-hour inpatient facility established in memory of Olivia Frances White (1993-2007). Services span physical symptom management, emotional and spiritual support, and a structured bereavement program that includes individual counseling, Life After Loss support groups, pregnancy and infant loss support, children's grief services, and pet grief support. The organization has expanded its service envelope with a Supportive Care Program for patients not yet meeting hospice eligibility criteria, broadening the addressable population.

The business model is a hybrid of fee-for-service clinical care and philanthropic support. Clinical hospice services are reimbursed through Medicare, Medicaid, and private insurance, while the organization supplements this with individual donations, an in-memory giving program called Light-a-Life, annual fundraising events such as Run for Life, and proceeds from the Hodge Podge Thrift Store. The organization is governed by a board of directors as an independent 501(c)(3) entity with no parent company or private equity ownership, and is explicitly committed to serving patients regardless of ability to pay. Its go-to-market motion is community-led: awareness and patient acquisition flow through professional referrals, community education on hospice eligibility, volunteer recruitment, and recurring community events.

The underlying technology footprint is not disclosed; the source material makes no reference to proprietary platforms, electronic health record systems, AI tools, or digital patient engagement products. Operational delivery is staff- and volunteer-driven, with a workforce in the 11-50 range. Recent strategic emphasis has been on community-centered initiatives, notably the Flagstaff Wind Phone grief support installation developed in partnership with the Flagstaff Leadership Program Class of 2025-2026, positioning Northland as a regional anchor for both clinical hospice care and broader community grief support.

Name

Northland Hospice & Palliative Care

Legal name

Northland Hospice and Palliative Care

Website

https://northlandhospice.org

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Northland Hospice & Palliative Care is a non-profit organization founded in 1983 that provides hospice, palliative, and bereavement services to terminally ill patients and families in Flagstaff and Northern Arizona, operating an inpatient hospice home and community grief support programs.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Social Services (8300)

akta.pro industry

PRIMARYHLAFAEAC

Home Hospice Agencies

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

SECONDARYHLADAHAE

Hospice Care in Assisted Living / Residential Care Facilities

Healthcare & Life Sciences/Elder Care & Long-Term Care/Hospice & Palliative Care (Home/Facility-Based)

SECONDARYHLAFAEAO

Bereavement, Grief & Family Support Services (Hospice-Linked)

Healthcare & Life Sciences/Healthcare Providers & Systems/Home Health & Hospice Providers

SECONDARYHSABAFAM

In-Home Hospice Physician / Nurse Practitioner Visits

Home & Personal Services/Elder Care & In-Home Care Services/Hospice & Palliative In-Home Care

Keywords

• Hospice care
• Palliative care
• Grief support
• Bereavement services
• Inpatient hospice

Headquarters

HQ city

Flagstaff

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Donations and Philanthropic Support: Northland Hospice operates as a nonprofit organization and relies on donations from the community. The website explicitly mentions 'Make a Donation' options online and by phone, with specific programs like Light-a-Life allowing community members to donate in memory of loved ones. The Hodge Podge Thrift Store proceeds benefit the Olivia White Hospice House, providing an additional donation channel.
2. Hospice Care Services: As a hospice care provider serving patients regardless of ability to pay, the organization provides medical and comfort care services. Hospice care is typically reimbursed through Medicare, Medicaid, and private insurance. The organization states it serves those in need regardless of ability to pay.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Northland Hospice & Palliative Care delivers end-of-life and comfort care for terminally ill patients with a life expectancy of six months or less, including in-home hospice services across Flagstaff and surrounding areas and 24-hour residential care at the Olivia White Hospice Home. The organization also provides grief and bereavement support (individual counseling, Life After Loss groups, pregnancy and infant loss, children's grief, and pet grief services), a Supportive Care Program for patients not yet meeting hospice eligibility, and operates the Hodge Podge Thrift Store whose proceeds fund the Olivia White Hospice House.

Product overview

Northland Hospice & Palliative Care is a non-profit community-based organization providing hospice and palliative care services in Northern Arizona since 1983. The organization offers a coordinated portfolio of services including in-home hospice care, residential care at Olivia White Hospice Home, grief support programs, and community engagement events. Additional offerings include the Supportive Care Program for patients not meeting hospice eligibility, the Wind Phone Project for community grief support, and the Hodge Podge Thrift Store as a fundraising mechanism to support hospice operations.

Differentiator

Problem solved

Functional benefit

Brands

• Olivia White Hospice Home: A residential hospice facility providing 24-hour end-of-life care for terminally ill patients who lack adequate caregiver resources in their own homes, located at 752 N. Switzer Canyon Dr., Flagstaff, AZ 86001
• Hodge Podge Thrift Store
• Supportive Care Program

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered core and minor.

• Flagstaff Leadership Program (FLP) Class of 2025-2026coreStrategic or Co-development PartnerFLP Class of 2025-2026 partnered with Northland Hospice to create the Flagstaff Wind Phone, a symbolic grief support installation on hospice grounds. The Wind Phone is a disconnected phone in a peaceful outdoor setting where individuals can 'call' loved ones who have passed. This is a co-developed community healing project providing non-religious space for reflection and connection.
• Mike LovenminorOthersIndividual sponsor who contributed to the Flagstaff Wind Phone project, a grief support installation created in partnership with Northland Hospice and Flagstaff Leadership Program.
• Cindy WolfminorOthersMetalworking artist Cindy Wolf created artwork for the Flagstaff Wind Phone project. Contact: 602-316-6925, [email protected]. Also serves as a community sponsor for Run for Life and Light-a-Life events.
• Block-LiteminorOthersVendor sponsor for the Flagstaff Wind Phone grief support installation project on Northland Hospice grounds.
• Hubbard Merrill EngineeringminorOthersEngineering sponsor for the Flagstaff Wind Phone project, contributing to the development of the symbolic grief support installation on Northland Hospice property.
• Precision Civil EngineeringminorOthersCivil engineering sponsor for the Flagstaff Wind Phone project, contributing professional services to the symbolic grief support installation at Northland Hospice.
• Warner's NurseryminorOthersNursery sponsor for the Flagstaff Wind Phone project, contributing to the landscape design of the peaceful outdoor setting for the grief support installation.
• Lynda's PhonesminorOthersPhone vendor sponsor that provided the disconnected telephone for the Flagstaff Wind Phone grief support installation at Northland Hospice.
• My Wind PhoneminorOthersResource sponsor supporting the Flagstaff Wind Phone project, which was inspired by the original Wind Phone created by Itaru Sasaki in Japan in 2010.
• Flagstaff Leadership Board of DirectorsminorStrategic or Co-development PartnerBoard of Directors overseeing the Flagstaff Leadership Program that partnered with Northland Hospice to create the Wind Phone grief support installation on hospice grounds.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• VITAS Healthcare: The largest U.S. hospice provider (a division of Chemed Corp.), operating inpatient hospice units and home hospice across multiple states. Comparable in service lines (in-home + inpatient hospice) but at vastly greater scale and as a for-profit incumbent.
• Amedisys Hospice: A national home health and hospice operator providing in-home hospice services across numerous states. Comparable clinical hospice offering and home-based delivery model, but at significantly larger scale.
• Hospice of the Valley: A large Arizona-based nonprofit hospice serving the Phoenix metro and surrounding counties. Highly comparable as a community nonprofit hospice in the same state with in-home and inpatient care, but materially larger in scale and geographic reach than Northland.
• Encompass Health Hospice: A national post-acute care operator with a hospice segment providing home-based hospice services. Comparable clinical offering but operates as a large, publicly traded incumbent rather than a community nonprofit.
• Gentiva Hospice: A major national hospice and palliative care provider offering home hospice, inpatient hospice, and grief support. Comparable service portfolio but a much larger, for-profit operator with multi-state reach.

Direct peers

• Sangre de Cristo Hospice & Palliative Care: A Colorado-based nonprofit hospice providing in-home hospice, palliative care, and grief support services in a regional market. Highly comparable as a regional nonprofit hospice with a similar service mix and community-driven model.
• Casa de la Luz Hospice: A Tucson, Arizona-based nonprofit hospice providing in-home hospice, palliative, and grief support services. Closest comparable peer — same state, similar nonprofit community-based model, similar mix of clinical care and community programming.
• Big Bend Hospice: A Tallahassee, Florida-based nonprofit community hospice offering in-home hospice, inpatient care, and bereavement services. Comparable as a regional nonprofit hospice with both home and inpatient care and a strong community engagement model.
• Pathways Hospice & Palliative Care: A nonprofit hospice serving the Denver/Boulder, Colorado region with home hospice and palliative services. Comparable regional nonprofit hospice with similar clinical and community-program offerings.

Emerging players

• Moments Hospice: A multi-state hospice operator with a community-style service model including grief support programs. Comparable in service mix and community orientation, though newer and smaller than national incumbents.

Market position

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northland Hospice & Palliative Care