Altitude Software
Altitude Software is a Madrid-based, privately held vendor founded in 1993 that provides omnichannel contact center software to organizations running customer-interaction departments. It operates with a 51–100 employee footprint and has not raised dilutive capital since 2000.
- Company typePrivate
- Founded1993
- HeadquartersMadrid, Spain
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Altitude Software does
Altitude Software is a privately held, Spain-headquartered (Madrid) software vendor founded in 1993 that provides omnichannel contact center solutions to organizations operating customer-interaction departments. The company's platform is positioned to support unified customer engagement across voice and digital channels for contact centers and adjacent customer-facing teams. It is a small organization by employee count (51–100), and has historically raised approximately $37.5 million across two funding rounds completed in 1999 and 2000, with no disclosed dilutive capital events in the subsequent two-plus decades.
The company's leadership team includes a CTO (Miguel Vital), CFO (Rui Santos), and Chief Knowledge Officer (Eduardo Malpica), suggesting a traditional enterprise-software governance structure with explicit attention to knowledge management as a functional discipline. The firm operates in a category dominated by significantly larger platform vendors (Genesys, Cisco/Webex Contact Center, Avaya, NICE, Five9), and its competitive positioning as a smaller, independent European player has not been corroborated by recent public data in the source material.
The business model and revenue mechanics are not documented in the available inputs: pricing structure, deployment model (cloud vs. on-premises vs. hybrid), customer segment mix, and contract economics are all unspecified. The company's own website (altitude.com) returned only a loading/verification page during extraction, and no third-party news, awards, partnerships, customer references, patents, or product launch information were surfaced. Consequently, the firm's current commercial scale, technology roadmap, AI/ML capabilities, and growth trajectory cannot be reliably assessed from the provided data.
Altitude Software firmographics
Firmographics- Name
- Altitude Software
- Website
- https://altitude.com
- Company type
- Private
- Founded year
- 1993
- Headcount range
- 101–250 employees
- Short description
- Altitude Software is a Madrid-based, privately held vendor founded in 1993 that provides omnichannel contact center software to organizations running customer-interaction departments. It operates with a 51–100 employee footprint and has not raised dilutive capital since 2000.
- Ownership category
- akta.pro rank
Altitude Software industry classification
Industry- Product category
- Contact Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Appointment Scheduling & Service Dispatch Support (BPAAABAO)
- akta.pro secondary industry
- Technical & Product Support (Tier 0–2, Troubleshooting) (BPAAABAF)
Keywords
Where Altitude Software is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Markets served
Altitude Software business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Altitude Software product offering
Product offeringCore offering
Altitude Software provides omnichannel software solutions for contact centers and customer-facing departments. The platform enables organizations to manage and orchestrate customer interactions across multiple channels, including voice, email, chat, and social media, supporting enterprise-scale customer service operations. Founded in 1993 and headquartered in Madrid, Spain, the company serves as a global vendor of these omnichannel customer interaction capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Omnichannel Contact Center Suite
Companies that use Altitude Software
Customer profileIdeal customer profiles1 record
Altitude Software technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Altitude Software partnerships and signals
Strategic signalRecent moves5 records
Expansion highlights2 records
Altitude Software competitors and assessment
Company assessmentMarket position
Competitive moat3 records
Key risks5 records
Key highlights4 records
Customer concentration
Altitude Software social profiles
Digital presenceAltitude Software financial estimates
Financial estimateRevenue estimate
Valuation estimate
Altitude Software leadership team
Management profileNumber of profiles
Profiles3 records
Altitude Software funding detail
Funding detailFunding overview
Funding rounds2 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Altitude Software M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Altitude Software
What does Altitude Software do?
Altitude Software provides omnichannel software solutions for contact centers and customer-facing departments. The platform enables organizations to manage and orchestrate customer interactions across multiple channels, including voice, email, chat, and social media, supporting enterprise-scale customer service operations. Founded in 1993 and headquartered in Madrid, Spain, the company serves as a global vendor of these omnichannel customer interaction capabilities.
When was Altitude Software founded?
Altitude Software was founded in 1993. It employs 101 to 250 people.
Where is Altitude Software based?
Altitude Software is headquartered in Madrid, Spain, in the Europe region.
Does Altitude Software have an API?
No public API is recorded for Altitude Software.
What industry is Altitude Software in?
Altitude Software's product category is Contact Center Software. Its primary akta.pro industry code is BPAAABAO, Appointment Scheduling & Service Dispatch Support, with a secondary code of BPAAABAF, Technical & Product Support (Tier 0–2, Troubleshooting). Its NAICS code is 51821 and its SIC code is 7372.