What Quality Connections does

Quality Connections is a 501(c)3 nonprofit organization headquartered in Flagstaff, Arizona, founded in 1999 by Armando H. Bernasconi and Melissa Bernasconi to help individuals with disabilities become independent, productive members of the community. The organization operates an integrated portfolio of disability services, including six group home settings, in-home attendant and habilitation services, a Montessori-based adult day program, employment services with work training crews and individual job placement, and the Evergreen Academy Preschool. Quality Connections also runs two social enterprises — QC Office, which sells office supplies and remanufactured HP cartridges statewide with no sales tax and free delivery, and Diverge Media, a member-powered platform for radio, podcast, and video production. The organization additionally operates Page Express, a public transit service serving Page and surrounding rural communities in northern Arizona.

The organization's revenue model is multi-stream: core disability programs are funded through Arizona state agencies (Division of Developmental Disabilities, AHCCCS, Department of Economic Security) and federal Medicaid mechanisms; QC Office generates commercial revenue from 698 local business customers and holds a state set-aside contract for printer supplies; Page Express collects fares and is supported by a 5311 Federal Transportation grant; and the organization raises charitable contributions and foundation grants. As of 2023, Quality Connections reported $7.8M in revenue, 138 employees, and 309 individuals served across all programs, with cumulative service to 2,707 individuals since inception. Leadership is founder-led, with Armando H. Bernasconi serving as CEO since 2013 and James Carpenter as CFO since 2021.

Quality Connections serves northern Arizona with offices in Flagstaff, Page, and a new Prescott-area presence following the 2025 acquisition of A1 Office Plus. Strategic employer partners include Arizona Public Service, Mountain Line, Coconino County, and Flagstaff Unified School District. The organization's differentiator is its single-umbrella integration of residential, day, employment, social enterprise, and transit services, which enables cross-program referrals and shared overhead — a structural model uncommon among similarly sized disability service providers.

Name

Quality Connections

Legal name

Quality Connections Inc.

Website

https://qualityconnections.org

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Quality Connections is a Flagstaff-based 501(c)3 nonprofit providing residential, day, employment, and social enterprise services to individuals with disabilities across northern Arizona, funded through state programs, federal grants, and its QC Office supply business.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Residential Intellectual and Developmental Disability Facilities (62321), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-To Dwellings & Other Buildings (7340), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Senior/Accessibility Concierge & Companion Errands (HSACAIAO), Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG), Special Education Staffing & Contracted Providers (Paras, Therapists, Specialists) (EDAJAKAL)

Keywords

• Disability support services
• Vocational training programs
• Residential care services
• Adult day programs
• Employment services

Headquarters

HQ city

Flagstaff

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Program Services Revenue: Quality Connections generates revenue through state-funded programs including group home services, in-home services, adult day programs, employment services, and preschool services. Services are funded through state programs (Arizona Division of Developmental Disabilities, AHCCCS, Department of Economic Security) and are offered at no cost to eligible individuals.
2. QC Office Social Enterprise: QC Office is a social enterprise selling office supplies (paper, pens, print supplies, remanufactured HP cartridges) to businesses throughout Arizona. Serves as an official state supplier with a state set-aside contract for printer supplies. Generates revenue while providing employment to workers with disabilities.
3. Page Express Transit: Public transit service serving Page, Arizona and surrounding communities with fares including $1.00 one-way, $10 monthly passes, and $10 for 20-ride punch passes
4. Donations and Grants: Financial contributions from donors and grants from foundations. Arizona Charitable Tax Credit allows dollar-for-dollar credit on state taxes for donations to qualifying nonprofits.

Pricing tiers

Go-to-market motion2 records

Core offering

Quality Connections is a 501(c)3 nonprofit that provides residential, in-home, day-program, and employment support services to individuals with disabilities in Northern Arizona, funded primarily through Arizona DDD, AHCCCS, and DES state programs. The organization also operates two social enterprises: QC Office, which sells office supplies and remanufactured HP printer cartridges to businesses statewide, and Diverge Media, a member-powered radio, podcast, and video production platform. Additional services include Page Express rural public transit and Evergreen Academy Preschool.

Product overview

Quality Connections operates as a multi-service nonprofit organization offering a comprehensive portfolio of programs for individuals with disabilities. The core offerings include Group Home Services (residential support in 6 community settings), In-Home Services (attendant care and habilitation), and a Montessori-based Adult Day Program. Employment services are delivered through Work Training Crews and individual placement support. The organization runs two social enterprises: QC Office (office supplies with purpose) and Diverge Media (member-powered media production). Additional services include Page Express Transit and E-Waste Recycling. Evergreen Academy Preschool provides childcare. All programs share the common goal of helping people with disabilities achieve independence through employment, training, and community participation.

Differentiator

Problem solved

Functional benefit

Products and services

• Group Home Services Residential support services for individuals living in six group home settings in Flagstaff, AZ, helping them refine daily living skills for greater personal and social independence.
• In-Home Services At-home support including attendant care, homemaking, habilitation therapy and training, and respite services for individuals with physical and developmental disabilities.
• Montessori-based Adult Day Program (QC Learning) Montessori-inspired learning program teaching practical life skills, communication skills, and social skills through hands-on, sensorial lessons for reading, writing, math, and time skills.
• Employment Services Job training, career development, resume building, interview preparation, and employment placement services for individuals with disabilities, including group supported employment and individual employment opportunities.
• Work Training Crews Teams of individuals with disabilities providing light janitorial, yard work, maintenance, and unskilled labor to businesses with on-site supervision; Quality Connections handles all wages, insurance, and benefits.
• QC Office Social enterprise selling office supplies, cleaning products, and HP OEM printer cartridges that provides employment and job training to people with disabilities, with free e-waste recycling for customers.
• Page Express Transit Public transit service serving Page, Arizona and surrounding communities including LeChee, Wahweap Marina, Greenehaven, Glen Canyon Dam, Kaibeto, Shonto, Cameron, and Tuba City.
• Diverge Media Member-powered media platform featuring Diverge Radio (24/7 streaming), Only Good News video series, and member-produced podcasts and radio shows for creative expression and skill-building.
• E-Waste Recycling Program Electronic waste and printer cartridge recycling program that provides employment for disabled workers while promoting environmental sustainability; accepts computers, laptops, printers, phones, and other electronics.
• Evergreen Academy Preschool High-quality preschool program providing childcare including subsidized care for Quality Connections employees, with a 3.9 star Quality First rating.

Named customers13 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Arizona Public Service (APS)coreStrategic or Co-development PartnerRegional utility company where Quality Connections work training crew provides janitorial services. Active employer of QC members with positive feedback on service quality.
• GoBig AdventurescoreStrategic or Co-development PartnerNonprofit partner leading adaptive river rafting trips on San Juan River. Founded by David Grandon with mission to reduce barriers to outdoor recreation.
• High Country Adaptive Sports (HCAS)coreStrategic or Co-development PartnerNonprofit providing adaptive outdoor recreation including adaptive skiing, kayaking, mountain biking, and wilderness adventures. Helps with transportation and adaptive equipment for San Juan River trips.
• Yavapai Exceptional Industries (YEI)coreChannel Partner/ Reseller/ DistributorCertified nonprofit agency serving individuals with disabilities delivering QC Office products throughout Prescott region. Partnership expanding following QC's acquisition of A1 Office Plus with 18 individuals involved.
• Mountain LinecoreStrategic or Co-development PartnerPublic transit agency that has hired QC members (including Jordan working on vehicle detailing) and whose CEO Heather Dalmolin serves on QC Board.
• Goodwill IndustriesminorStrategic or Co-development PartnerLocal employer of Quality Connection members, part of network of disability service organizations.
• NAU (Northern Arizona University)minorStrategic or Co-development PartnerUniversity partnership including NAU Marching Band performances with QC members, NAU students volunteering at QC, and Institute of Human Development SCALE program tours.

Scale indicators16 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Arizona Bridge to Independent Living (ABIL): Arizona-based center for independent living providing advocacy, employment, and in-home support services to individuals with disabilities — a regional peer with overlapping service categories.
• AHRC New York City: Large regional nonprofit providing residential, day, employment, and clinical services for individuals with intellectual and developmental disabilities — analogous service model in a different geography.

Direct peers

• The Arc: National nonprofit network providing residential, employment, advocacy, and day programs for individuals with intellectual and developmental disabilities — directly mirrors Quality Connections' core service mix.
• United Cerebral Palsy: National nonprofit organization providing residential services, day programs, employment supports, and assistive technology for individuals with cerebral palsy and other disabilities.
• SourceAmerica: AbilityOne-authorized nonprofit creating employment opportunities for people with disabilities through government contracts — comparable to Quality Connections' work training crews and QC Office social enterprise.
• Easterseals: National nonprofit providing disability services including residential, employment, day programs, and in-home supports — directly comparable to Quality Connections' integrated service model for individuals with disabilities.

Broad incumbents

• The MENTOR Network: National provider of home and community-based services for individuals with intellectual and developmental disabilities, including residential and day programs.
• BrightSpring Health Services: Public company providing home and community-based services, including residential and employment supports for individuals with disabilities — a scaled, for-profit comparable in the same service category.
• Goodwill Industries International: Large national nonprofit operating employment programs, social enterprise retail (thrift stores analogous to QC Office), and disability services — a scaled comparable to Quality Connections' integrated model.
• Sevita Health: National provider of home and community-based specialty health care, including services for individuals with intellectual and developmental disabilities — operating in the same Medicaid-funded space.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/QualityConnectionsInc
• Instagraminstagram.com/quality_connections
• LinkedInlinkedin.com/company/quality-connections-inc.

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Quality Connections