PayComplete

What PayComplete does

PayComplete is a private cash management technology company headquartered in Mount Prospect, Illinois, with a global operating footprint. The company provides end-to-end cash transaction infrastructure combining a broad proprietary hardware portfolio (smart safes, cash and coin recyclers, note counters and sorters, banknote validators, coin changers, hoppers, self-service kiosks, and cash center automation systems) with a unified cloud software platform branded Connect 2.0. The software stack includes the Connect on-Device machine operating system, vertical-specific modules (RetailConnect, VaultConnect, TransportConnect), PayConnect for unattended digital payments, Zero Touch Service for fleet management, and ConnectCube for OEM device manufacturers. Integration with enterprise ERP, POS, and cash-in-transit systems is delivered via an open REST API in a PCI-compliant environment with SaaS, private cloud, or on-premises deployment options.

The company generates revenue through four streams: hardware device sales, recurring SaaS subscriptions on the Connect platform, professional services for deployment and optimization, and managed platform services including global 4G connectivity. Pricing is quote-based via enterprise sales with multi-year contracts; no list pricing is publicly disclosed. PayComplete serves six vertical segments: retail, mass transit and parking, banking and financial services, cash centers and mints, hospitality and leisure, and OEMs and system builders. Distribution combines direct enterprise field sales with a global network of 13 named regional channel partners plus strategic partnerships with major cash-in-transit providers including Prosegur and G4S. Leadership is led by CEO Simon James. The company was formed in 2020 on a foundation of legacy cash-management brands and continues to operate actively as of 2025-2026, including the divestiture of its European Cash Components business to MatiPay and the launch of the RCS-700 Cash Recycler.

Name

PayComplete

Legal name

PayComplete

Website

https://paycomplete.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

PayComplete provides end-to-end cash management technology combining proprietary hardware (smart safes, recyclers, sorters, validators) with the Connect 2.0 cloud platform and vertical modules for retail, banking, transportation, cash centers, and OEMs globally.

Ownership category

akta.pro rank

Product category

Cash Management Technology

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232), Activities Related to Credit Intermediation (5223)

SIC

Finance Services (6199), Wholesale-Computers & Peripheral Equipment & Software (5045)

akta.pro primary industry

Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE)

akta.pro secondary industry

Embedded Payments (Pay-ins, Pay-outs, Wallets) (FSAGALAB)

Keywords

• Cash management software
• Payment processing platforms
• Cash handling hardware
• Smart safe solutions
• Unattended payment devices

Headquarters

HQ city

Mount Prospect

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Supply Chain, Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Devices: Sale of cash management hardware including smart safes, cash recyclers, coin sorters, banknote validators, note counters, and automated self-service devices. Revenue from device sales with optional maintenance contracts.
2. SaaS Software Platforms: Subscription-based software including Connect 2.0 cloud platform, RetailConnect, VaultConnect, TransportConnect, and ConnectCube. Offered as SaaS, private hosting, or on-premises deployment with flexible deployment options.
3. Professional Services: Consulting, deployment, optimization, and maintenance services provided by world-class teams of consultants, engineers, and industry experts to help customers deploy, optimize and maintain transactional systems.
4. Platform Services: Global 4G connectivity and platform services enabling device management and operational support for OEMs and enterprise customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

PayComplete is a cash management technology company that sells an integrated ecosystem of cash handling hardware devices (smart safes, cash recyclers, coin/note sorters, banknote validators, kiosks) and cloud-based transaction management software (Connect 2.0 platform plus vertical modules). The company serves enterprises in retail, banking, transportation, hospitality, cash centers, and OEM device manufacturing with deployment options including SaaS, private hosting, and on-premises.

Product overview

PayComplete offers a comprehensive cash management ecosystem combining innovative hardware with software platforms. The software portfolio centers on Connect 2.0 as the unified cloud platform, with specialized modules including Connect on-Device (machine operating system), RetailConnect (retail cash management), VaultConnect (offline vault integration), PayConnect (digital payments), Zero Touch Service (fleet management), TransportConnect (transportation cash reconciliation), and ConnectCube (device manufacturer program). The hardware portfolio spans coin/note recyclers (RCS series, CDS series), smart safes (SDS series), cash deposit systems, note counters/sorters (SC series), coin counters/sorters (Active-9 series, DTC series, SC-3003), banknote validators/recyclers (Bill-to-Bill, NV series, Vantage), coin validators/changers (Guardian GLX, CoinPro 3), hoppers (Flow, Evolution, Cube), cash center systems (loaders, checkweighers, lifts, wagons), and self-service kiosks. Services include Professional Services, Maintenance & Support, Merchant Services, and Platform Services.

Differentiator

Problem solved

Functional benefit

Brands

• Connect 2.0: A new cutting-edge unified cloud platform for cash management with features for transaction management, activity orchestration, cross-system reconciliation, and analytics.
• Connect on-Device
• RetailConnect
• VaultConnect
• PayConnect
• Zero Touch Service
• TransportConnect
• ConnectCube

Products and services

• Connect 2.0 A unified cloud platform for transaction management that provides real-time visibility of enterprise-wide operations, featuring transaction systems management, activity orchestration, cross-system reconciliation, and transaction analytics in a PCI-compliant environment. Available as SaaS, private hosting, or on-premises deployment with open REST API integration.
• Connect on-Device

Quantifiable outcome

• Cash payments comprise nearly 40% of retail transactions and cost up to 15% of transaction value to manage - PayComplete's RetailConnect streamlines and optimizes all aspects of cash operations
• +2 more outcomes

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

14 partnerships are on record, tiered regional.

• G4SregionalStrategic or Co-development Partner · 8 September 2025PayComplete working with G4S to streamline cash operations, including at Stonehenge location. G4S is a leading security and cash services company.
• Joseph Cachia & Sons LtdregionalChannel Partner/ Reseller/ DistributorRegional distribution partner for PayComplete cash management solutions in Malta and surrounding regions.
• KirmitsisregionalChannel Partner/ Reseller/ DistributorRegional distribution partner providing PayComplete products and services in their market territory.
• Serwis BankregionalChannel Partner/ Reseller/ DistributorBanking technology partner and distributor of PayComplete cash management solutions for financial institutions.
• EutronregionalChannel Partner/ Reseller/ DistributorRegional technology distribution partner for PayComplete solutions.
• GemsysregionalChannel Partner/ Reseller/ DistributorDistribution and integration partner for PayComplete cash management systems.
• AvoltaregionalChannel Partner/ Reseller/ DistributorDistribution partner for PayComplete solutions in their operational regions.
• EurokodregionalChannel Partner/ Reseller/ DistributorRegional technology partner and distributor of PayComplete products.
• M.DemajoregionalChannel Partner/ Reseller/ DistributorRegional partner providing PayComplete distribution and integration services.
• OrigoregionalChannel Partner/ Reseller/ DistributorDistribution partner for PayComplete cash management solutions.
• TalemaxregionalChannel Partner/ Reseller/ DistributorRegional technology distribution partner for PayComplete solutions.
• TBSregionalChannel Partner/ Reseller/ DistributorDistribution partner for PayComplete products in their market.
• DLD GroupregionalChannel Partner/ Reseller/ DistributorRegional distribution partner for PayComplete cash management solutions.
• ProsegurregionalStrategic or Co-development PartnerCash-in-transit industry partner collaborating with PayComplete on integrated cash management solutions for the security and cash services industry.

Scale indicators1 record

Recent moves7 records

Expansion highlights5 records

Direct peers

• NCR Atleos: NCR Atleos is the ATM and cash management business spun out of NCR, providing hardware, software, and services for cash handling at financial institutions and retailers — directly competing with PayComplete across cash recyclers, smart safes, and CIT integrations.
• Glory Global Solutions: Glory is a leading global manufacturer of cash handling technology including coin and banknote recyclers, sorters, and cash center automation — competing head-to-head with PayComplete's Active Sorting-based coin and note product lines.
• Diebold Nixdorf: Diebold Nixdorf provides ATMs, cash recyclers, and self-service checkout hardware with software platforms for banking and retail — overlapping with PayComplete's banking and retail cash automation offerings.
• Crane Payment Innovations (CPI): CPI manufactures cash acceptance devices, coin validators, recyclers, and unattended payment solutions used in vending, retail, and financial self-service — directly comparable to PayComplete's NV series validators and coin/note components.
• SUZOHAPP: SUZOHAPP is a supplier of cash handling components, coin and note validators, hoppers, and replacement parts for OEMs and operators — closely aligned with PayComplete's components business and a likely peer to the recently divested Cash Components unit.

Broad incumbents

• Loomis: Loomis is a major cash-in-transit and cash management services company that has invested in proprietary software and hardware for retail cash handling — competing and partnering with PayComplete in the integrated CIT + tech stack space.
• Brink's: Brink's provides cash-in-transit, ATM, and digital retail solutions globally, including cash management software and smart safe offerings — a broader incumbent with overlapping products and an in-house competitor to PayComplete's tech stack.

Emerging players

• Volumatic: Volumatic provides cash counting, counterfeit detection, and cash management software for UK and European retailers — overlapping with PayComplete's note counters/sorters and RetailConnect modules in a regional segment.
• CIMA S.p.A. CIMA manufactures coin processing, packaging, and counting equipment for central banks, mints, and cash centers — comparable to PayComplete's ICP Active-9, ICX Active-9, and SC-series cash-center product family.
• Aevi (Fiserv): Aevi (acquired by Fiserv) provides payment and cash-handling software for unattended retail and self-service — adjacent to PayComplete's PayConnect and Connect 2.0 unattended payment platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PayComplete