What Kroger Specialty Pharmacy does

Kroger Specialty Pharmacy, now operating as BioPlus Specialty Pharmacy, is a US-based specialty pharmacy provider serving patients with chronic illnesses and the healthcare providers who manage their care. The company dispenses high-cost specialty medications, administers infusion therapy through a dedicated BioPlus Infusion Services line, runs a 340B drug pricing program for partner covered entities, and offers financial assistance navigation that has produced documented patient cost reductions (including elimination of a $5,500 patient balance and reduction of a $384/month medication expense to $0). Operational differentiators include a 2-hour patient acceptance guarantee, fulfillment speeds claimed to be 2x the industry average, a 2-click prescription refill workflow, and a 'Tailored 2 You' personalized care management program. The business holds four sector accreditations — NABP, URAC, ACHC, and NASP — and was ranked the #1 specialty pharmacy by patients and providers in two Zitter Health Insights surveys.

The platform is built on a specialty pharmacy management and patient care coordination stack delivered through a website-based portal (bioplusrx.com) and a separate infusion services site (bioplusinfusion.com). Patients can self-refer, transfer prescriptions, and access financial assistance directly through the site; providers submit referrals via dedicated therapy-specific forms. The company also operates an affiliated entity, KSP Specialty Pharmacy, partnered with the McLaren health system.

Commercially, the business generates revenue primarily through prescription dispensing reimbursement, infusion service fees, and managed services revenue from 340B program partnerships. It sells through a hybrid GTM motion combining direct provider referral (B2B), patient self-service (B2C), and institutional channel partnerships (340B covered entities, payers, employers, and pharmaceutical manufacturers). In 2025, the unit was rebranded from Kroger Specialty Pharmacy to BioPlus Specialty Pharmacy and repositioned as a Carelon Company within the Elevance Health corporate umbrella, signaling strategic integration into one of the largest US managed care platforms rather than independent operation.

Name

Kroger Specialty Pharmacy

Legal name

BioPlus Specialty Pharmacy

Website

https://krogerspecialtypharmacy.com

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

BioPlus Specialty Pharmacy (formerly Kroger Specialty Pharmacy) is a US specialty pharmacy and infusion services provider serving chronic-condition patients, healthcare providers, 340B partners, payers, employers, and pharma manufacturers, now operating as a Carelon Company under Elevance Health.

Ownership category

akta.pro rank

Product category

Specialty Pharmacy Services

NAICS

Pharmacies and Drug Retailers (45611)

SIC

Retail-Drug Stores And Proprietary Stores (5912)

akta.pro primary industry

Specialty Pharmacies (Complex/High-Cost Therapies) (HLAFALAC)

akta.pro secondary industry

340B Program Administration & Contract Pharmacy Services (HLAFALAL)

Keywords

• Specialty pharmacy services
• Chronic disease management
• Medication therapy management
• Infusion therapy services
• Patient care coordination

Headquarters

HQ city

Lake Mary

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Specialty Pharmacy Dispensing: Dispenses specialty medications to patients with chronic conditions, generating revenue through prescription fills and pharmacy reimbursement
2. Infusion Services: Provides infusion services as part of the specialty pharmacy offering, generating revenue through clinical infusion administration
3. 340B Program Services: Partners with covered entities to manage 340B drug pricing program, generating administrative and service revenue

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

BioPlus Specialty Pharmacy (formerly Kroger Specialty Pharmacy) dispenses specialty medications to patients with chronic illnesses and provides clinical infusion services, with operational guarantees for rapid patient acceptance and fulfillment. The company also delivers financial assistance navigation, care coordination, and 340B drug pricing program administration for healthcare providers, covered entities, payers, employers, and pharmaceutical manufacturers.

Product overview

BioPlus Specialty Pharmacy (formerly Kroger Specialty Pharmacy) is a specialty pharmacy platform that operates as a Carelon company. The portfolio consists of the core specialty pharmacy service, infusion services, patient management programs including a 2-hour acceptance guarantee, financial assistance programs, and 340B program services for partners. The platform serves both patients managing chronic conditions and healthcare providers seeking faster, easier patient referral processes.

Differentiator

Problem solved

Functional benefit

Products and services

• BioPlus Specialty Pharmacy A specialty pharmacy service that helps patients manage chronic conditions through medication management, financial assistance, and care coordination. Formerly known as Kroger Specialty Pharmacy. Patients self-refer or are referred by healthcare providers; the service includes the 2-Hour Patient Acceptance Guarantee and 2x-faster-than-industry fulfillment.
• BioPlus Infusion Services Infusion therapy services for patients requiring intravenous medications, offered as part of the specialty pharmacy care continuum and accessible to patients and providers through bioplusinfusion.com.
• Financial Assistance Program A program that helps patients reduce or eliminate specialty medication costs through financial assistance navigation, including documented cases of eliminating patient balances and reducing monthly medication expenses.
• 340B Program A program for hospitals and other covered entities providing access to discounted medications through the federal 340B drug pricing program, with administrative and service support from the specialty pharmacy.

Quantifiable outcome

• Patient medication balance of $5,500 eliminated through financial assistance
• +4 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• McLarencoreStrategic or Co-development PartnerKSP Specialty Pharmacy is affiliated with McLaren health system, operating as McLaren's specialty pharmacy. KSP helped McLaren patients reduce medication costs significantly, including eliminating a $5,500 balance and reducing a $384/month medication expense to $0 through financial assistance programs.
• Carelon CompanycoreStrategic or Co-development PartnerKroger Specialty Pharmacy has been rebranded as BioPlus Specialty Pharmacy and is now a Carelon Company. Carelon is part of the Elevance Health ecosystem, providing integrated healthcare services and solutions. The rebranding signals a strategic integration into a larger healthcare platform.
• Elevance HealthminorStrategic or Co-development PartnerBioPlus Specialty Pharmacy careers are listed on the Elevance Health careers platform, indicating an employment and talent relationship within the Elevance Health ecosystem.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Accredo (Express Scripts): One of the largest US specialty pharmacies, operated by Evernorth/Express Scripts; directly comparable specialty medication dispensing, patient care management, and financial assistance offerings across chronic and complex therapy areas.
• CVS Specialty: Specialty pharmacy arm of CVS Health serving patients with chronic and complex conditions; directly comparable on dispensing, infusion services, 340B-eligible channels, and care management.
• Optum Specialty Pharmacy: Specialty pharmacy within UnitedHealth/Optum Rx; competes head-to-head on chronic-condition drug dispensing, adherence programs, and integrated payer-provider fulfillment.
• Walgreens Specialty Pharmacy: Specialty pharmacy offering from Walgreens Boots Alliance providing dispensing, infusion, and care coordination for chronic and complex therapies; directly comparable in patient segments and therapy mix.
• Humana Specialty Pharmacy: Specialty pharmacy operated by Humana for chronic-condition drug fulfillment and adherence management; similar payer-aligned positioning and care-coordination model.
• PantheRx Specialty Pharmacy: Independent specialty pharmacy focused on complex chronic and rare-disease therapies; competes in the same therapy areas with personalized care management similar to BioPlus' Tailored 2 You model.
• Diplomat Pharmacy (Optum): Formerly independent specialty pharmacy now part of Optum; directly comparable legacy offering in chronic-condition specialty drug fulfillment and patient financial assistance.

Emerging players

• Amazon Pharmacy: Digital-first pharmacy expanding into specialty; emerging competitive threat on fulfillment speed and convenience, with growing coverage of complex therapies through Amazon's logistics platform.

Broad incumbents

• McKesson Specialty Health: Large specialty drug distributor and pharmacy services provider; broader portfolio than BioPlus but operates in the same upstream and downstream specialty pharmacy value chain.
• CuraScript SD (Cencora): Specialty distribution and pharmacy services arm of Cencora (formerly AmerisourceBergen); comparable in specialty drug distribution and provider/pharma support, though at a broader, scaled level.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/KrogerSpecialty

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kroger Specialty Pharmacy