Med Communications
Med Communications is a private medical affairs services firm founded in 1999, providing 24/7 multilingual medical information contact centers, scientific communications, pharmacovigilance, and regulatory writing to pharmaceutical and biotech clients across 40+ countries.
- Company typePrivate
- Founded1999
- HeadquartersMemphis, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Med Communications does
Med Communications is a privately held, veteran-founded medical affairs services company founded in 1999 and headquartered in Memphis, Tennessee, with European headquarters in Lisbon, Portugal and a delivery hub in Cluj-Napoca, Romania. The firm serves pharmaceutical, biotechnology, rare-disease, medical device, and nonprofit clients across more than 40 countries through four core service lines: 24/7 multilingual Medical Information Contact Centers, Scientific Communications and Medical/Promotional Review, Pharmacovigilance, and Regulatory Writing. Service delivery is staffed by clinically trained healthcare professionals (PharmDs, PhDs, MDs, medical editors, and graphic designers) operating under HIPAA, HITECH, BBB, EU-US/UK/Swiss-US Data Privacy Framework, and CCPA compliance.
The underlying technology stack combines validated medical information databases, an omnichannel contact center (phone, email, live chat, video, SMS, and an AI-mediated chatbot for 24/7 self-service), AI-powered pharmacovigilance data management tooling, and component authoring platforms such as Docuvera, with systems integration into client Veeva CRM environments and corporate websites. The business model is enterprise B2B services revenue via managed services (contact center, pharmacovigilance) and professional services (scientific communications, regulatory writing), priced on a quote-based, contractually customized basis, and delivered through a mix of shared and dedicated staffing models anchored by long-tenured client engagements of 10+ years with Top 10 and Top 20 pharmaceutical manufacturers.
Med Communications firmographics
Firmographics- Name
- Med Communications
- Legal name
- Med Communications, Inc.
- Website
- https://medcommunications.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Med Communications is a private medical affairs services firm founded in 1999, providing 24/7 multilingual medical information contact centers, scientific communications, pharmacovigilance, and regulatory writing to pharmaceutical and biotech clients across 40+ countries.
- Ownership category
- akta.pro rank
Med Communications industry classification
Industry- Product category
- Medical Affairs Services
- NAICS
- Scientific Research and Development Services (5417), Management Consulting Services (54161)
- SIC
- Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Medical Information Services (MI Contact Centers) (HLAGALAE)
Keywords
Where Med Communications is headquartered
LocationHeadquarters
- HQ city
- Memphis
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Med Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Medical Information Contact Center Services: Provides 24/7 global, multilingual, multimedia medical information contact center services to pharmaceutical clients. Services include omnichannel request handling, adverse event intake, and product complaint reporting.
- Scientific Communications and Medical/Promotional Review: Scientific content development and review services including standard response documents, slide presentations, congress support, promotional material review, and publication development. Staffed by PharmDs, PhDs, MDs, medical editors, and graphic designers.
- Pharmacovigilance Services: End-to-end pharmacovigilance services including global regulatory intelligence, QPPV, PSMF management, benefit-risk management, signal management, and literature surveillance.
- Regulatory Writing: Clinical trial protocol development, investigator's brochures, clinical study reports, submission support, safety narratives, aggregate safety reports, and clinical trial publications.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels5 records
Med Communications product offering
Product offeringCore offering
Med Communications is a contract medical affairs partner to the life sciences industry. It delivers four core service areas: 24/7 global multilingual Medical Information Contact Center services, Scientific Communications and Medical/Promotional Review (medical writing, content development, and MLR review), end-to-end Pharmacovigilance, and Regulatory Writing. Services are staffed by PharmDs, PhDs, and MDs and delivered under customized enterprise contracts.
Product overview
Med Communications is a trusted global provider of medical affairs and medical writing services to the life sciences industry, offering four core service areas: Medical Information Contact Center (24/7 global multilingual support staffed by healthcare professionals), Scientific Communications and Medical/Promotional Review (medical writing, content development, and MLR review), Pharmacovigilance (end-to-end safety services with AI-powered data management), and Regulatory Writing (clinical documentation and submission support). The company also offers specialized support for biotech/start-ups and has expertise in implementing AI-mediated chatbot technology for medical information processes.
Differentiator
Problem solved
Functional benefit
Products and services
- Medical Information Contact Center
- Scientific Communications and Medical/Promotional Review
- Pharmacovigilance
- Regulatory Writing
- Medical and Promotional Material Review
- Biotech and Start-up Contact Center Support
Quantifiable outcome
- 99.8% call accuracy against a goal of >90%
- +4 more outcomes
Companies that use Med Communications
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles5 records
Med Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability3 records
Feature5 records
Med Communications partnerships and signals
Strategic signalScale indicators6 records
Recent moves6 records
Expansion highlights5 records
Med Communications competitors and assessment
Company assessmentDirect peers
- Inizio Medical: Inizio Medical is a global medical affairs and scientific communications platform (including Ashfield, ApotheCom, and others) that competes head-to-head with Med Communications across medical information contact centers, scientific communications, and medical writing for the same pharmaceutical client base.
- Fishawack Health: Fishawack Health is a medical communications and consulting group offering scientific communications, medical writing, and HEOR services to pharma — directly comparable to Med Communications' Scientific Communications and Medical/Promotional Review offering.
- ProPharma Group: ProPharma Group is a pharmacovigilance, medical information, and regulatory consulting firm that directly overlaps with Med Communications' PV, MI contact center, and regulatory writing service lines for pharma and biotech clients.
- Ashfield (part of Inizio): Ashfield provides outsourced medical affairs, medical information, and commercial services to pharma; it is a particularly close functional peer to Med Communications' MI contact center and dedicated staffing offerings.
- UBC (United BioSource Corporation): UBC is a scientific and medical affairs solutions provider specializing in pharmacovigilance, patient services, and real-world evidence — closely comparable to Med Communications' PV and medical information contact center services for pharma.
Broad incumbents
- IQVIA: IQVIA is the largest CRO and healthcare data company globally, offering overlapping pharmacovigilance, medical information, and scientific communications as part of its broader R&D Solutions portfolio, often displacing specialists via preferred-vendor agreements.
- ICON plc: ICON plc is a top global CRO with medical communications and pharmacovigilance capabilities built through the PRA Health Sciences and other integrations, competing for the same pharmaceutical outsourcing budgets as Med Communications.
- Parexel International: Parexel is a global CRO with dedicated medical communications, pharmacovigilance, and regulatory writing services aimed at the same Top 10/T20 pharma and biotech clients Med Communications serves.
- Syneos Health: Syneos Health provides clinical and commercial services including medical affairs and scientific communications; as a now PE-backed full-service biopharmaceutical solutions organization it competes with Med Communications in the same pharma medical affairs outsourcing category.
- Medpace: Medpace is a mid-sized full-service CRO that, while primarily clinical, competes for outsourced medical affairs and regulatory writing budgets from small and mid-sized pharma and biotech clients in Med Communications' addressable market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Med Communications social profiles
Digital presenceMed Communications compliance and trust
Trust signalCompliance6 records
Med Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Med Communications leadership team
Management profileNumber of profiles
Profiles2 records
Med Communications subsidiaries and ownership
Company hierarchySubsidiaries1 record
Med Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Med Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Med Communications
What does Med Communications do?
Med Communications is a contract medical affairs partner to the life sciences industry. It delivers four core service areas: 24/7 global multilingual Medical Information Contact Center services, Scientific Communications and Medical/Promotional Review (medical writing, content development, and MLR review), end-to-end Pharmacovigilance, and Regulatory Writing. Services are staffed by PharmDs, PhDs, and MDs and delivered under customized enterprise contracts.
Is Med Communications a public or private company?
Med Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Med Communications founded?
Med Communications was founded in 1999. It employs 101 to 250 people.
Where is Med Communications based?
Med Communications is headquartered in Memphis, United States, in the North America region.
How does Med Communications make money?
Four revenue lines are on record. Medical Information Contact Center Services are the primary driver. The others are scientific Communications and Medical/Promotional Review, pharmacovigilance Services and regulatory Writing.
Who are Med Communications's main competitors?
Direct peers on record are Inizio Medical, Fishawack Health, ProPharma Group, Ashfield (part of Inizio) and UBC (United BioSource Corporation). Broad incumbents are IQVIA, ICON plc, Parexel International, Syneos Health and Medpace.
Does Med Communications have an API?
No public API is recorded for Med Communications.
What industry is Med Communications in?
Med Communications's product category is Medical Affairs Services. Its primary akta.pro industry code is HLAGALAE, Medical Information Services (MI Contact Centers). Its NAICS code is 5417 and its SIC code is 8000.