zetcom Informatikdienstleistungs AG

Name

zetcom Informatikdienstleistungs AG

Legal name

zetcom Informatikdienstleistungs AG

Website

https://zetcom.com

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Collection Management Software

NAICS

Museums (712110), Historical Sites (712120), Museums, Historical Sites, and Similar Institutions (712), Libraries and Archives (51921)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Custom Application Development (Web/Mobile/Desktop) (BPAEAFAA)

Keywords

• Collection management software
• Museum software solutions
• Digital asset management
• Exhibition design software
• Cultural heritage software

Headquarters

HQ city

Berne

HQ country

Switzerland

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription: zetcom provides flexible SaaS (Software as a Service) solutions for collection management. Customers access the software on a subscription basis, with the company providing continuous updates, maintenance, and support as part of the service.
2. Professional Services: Implementation services, data migration (e.g., from MuseumPlus Classic to browser-based MuseumPlus SaaS), training, and customization services for complex institutional deployments.
3. Support Services: Ongoing telephone and online support services through Zendesk portal, including remote support capabilities via TeamViewer and ISL Online.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

zetcom develops and sells collection management software for museums, galleries, cultural heritage institutions, foundations, associations, non-profits, and environmental authorities. Its flagship MuseumPlus platform is delivered as a cloud-based SaaS application and as a client-server deployment (MuseumPlus Classic), with add-on modules for online publishing (eMuseumPlus), multimedia guides, GIS, scanning, and 3D exhibition design (Ortelia Curator). The company also offers ArtPlus for private and institutional collections, FoundationPlus for foundations, ManagePlus for associations, and UmweltPlus for environmental administrations, complemented by implementation, migration, training, and support services.

Product overview

zetcom offers a comprehensive portfolio of collection management software solutions under a SaaS model. The core platform is MuseumPlus (web-based) and MuseumPlus Classic (client-server), serving museums and archives. Key add-on modules include eMuseumPlus (online publishing), MuseumPlus Scan (digitization), MuseumPlus Media Guide (multimedia guides), and MuseumPlus GIS Add-on (geographic data). ArtPlus serves private/institutional collectors with specialized monument preservation module. FoundationPlus addresses foundation information management, while ManagePlus handles association management. UmweltPlus supports environmental data management. The 2024 acquisition of Ortelia Interactive brought Ortelia Curator (3D exhibition design software) into the portfolio, integrated via API with MuseumPlus.

Differentiator

Problem solved

Functional benefit

Brands

• MuseumPlus: Primary web-based and client-server collection management software solution for museums and archives.
• eMuseumPlus
• MuseumPlus Classic
• MuseumPlus Scan
• Media Guide
• Curator
• ArtPlus
• ArtPlus Denkmalpflege
• FoundationPlus
• ManagePlus
• UmweltPlus

Products and services

• MuseumPlus

Quantifiable outcome

• Over 3,000 customers in more than 40 countries managing cultural heritage and collections
• +2 more outcomes

Named customers23 records

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature12 records

Partnerships

Twelve partnerships are on record, tiered core, major and regional.

• Collections TrustcoreStrategic or Co-development PartnerOngoing partnership with Collections Trust. SPECTRUM – The UK Museum Collections Management Standard – represents a common understanding of good practice for collections management in museums. zetcom products are aligned with SPECTRUM standards.
• FotoWarecoreTechnology or IntegrationForward-thinking partnership in Digital Asset Management (DAM). zetcom and FotoWare have established an integration/interface between FotoWare's DAM platform and MuseumPlus, enabling enhanced digital asset management capabilities for museums.
• Fluxguide (Culture Software Group)coreStrategic or Co-development PartnerFluxguide, part of Culture Software Group umbrella, provides state-of-the-art solutions in storytelling, augmented reality, and personalized user experiences. MuseumPlus Media Guide is integrated with Fluxguide's MuseumStars app for visitor engagement.
• Ortelia Interactive (now zetcom Australia)coreStrategic or Co-development PartnerAcquired in April 2024, Ortelia Interactive provides 3D exhibition design software (Ortelia Curator) with interactive 3D and 2D narrative-driven environments. Seamless integration with MuseumPlus via built-in API. Established local presence in APAC region.
• meemoomajorTechnology or IntegrationBelgium-based heritage organization linked to Flemish Government selected MuseumPlus as the collection management system for its innovative new heritage database. Significant step in digital transformation of the cultural sector.
• Europeana FoundationcoreStrategic or Co-development PartnerAs technical partner in Europeana Inside project consortium of 26 international companies and museums, zetcom co-developed the ECK (Europeana Connection Kit) simplifying data transmission from MuseumPlus to Europeana. MuseumPlus is ECK-compliant.
• Finnish Museum Association / KookosmajorStrategic or Co-development PartnerFinnish Museum Association (FMA) and zetcom Group agreed to transfer Kookos collection management services (based on MuseumPlus SaaS, active since 2016) to zetcom. Now continuing as zetcom Nordics Oy subsidiary in Helsinki.
• iGINE Pte LtdregionalChannel Partner/ Reseller/ DistributorRegional partner in Singapore distributing MuseumPlus products and providing local sales and support for Southeast Asian market.
• Naseej (Arabian Advanced Systems)regionalChannel Partner/ Reseller/ DistributorRegional partner in Saudi Arabia distributing MuseumPlus products and providing local sales and support for Middle Eastern market.
• PostScriptum LtdregionalChannel Partner/ Reseller/ DistributorRegional partner in Greece, previously co-partner with zetcom on Europeana Inside project. Provides local sales and support for Greek market.
• CIDOC Documentation Standards Working GroupcoreStrategic or Co-development Partnerzetcom participated as a member in developing the Exhibition Object Data Exchange Model (EODEM) standard designed to facilitate data exchange between museums with different collection management systems, particularly for loans.
• International Museum CommunitycoreOtherszetcom maintains active involvement with ICOM (International Council of Museums), MCN (Museum Computer Network), and other international museum associations for standards development and community engagement.

Scale indicators7 records

Recent moves8 records

Expansion highlights5 records

Emerging players

• CollectiveAccess: CollectiveAccess is an open-source collections management and publishing platform used by museums, archives and oral history projects worldwide. As a free, community-supported alternative, it competes with MuseumPlus in the small and mid-sized museum segment and may pressure pricing at the lower end.
• Omeka: Omeka is a widely adopted open-source web publishing platform for digital collections, used by many small and mid-sized museums, libraries and archives. While open-source and not a direct enterprise competitor, Omeka represents an emerging alternative for the long tail of cultural institutions that cannot afford premium collection management platforms like MuseumPlus.

Broad incumbents

• OCLC: OCLC is the world's largest library cooperative, operating WorldCat and library management platforms serving cultural heritage and memory institutions. While OCLC's focus is library rather than museum collection management, it competes for shared institutional IT budgets and represents a broader incumbent in the adjacent cultural heritage software space.
• Ex Libris (Clarivate): Ex Libris, part of Clarivate, provides Alma, Primo and Rosetta for libraries, archives and digital preservation. While primarily focused on academic libraries, its digital preservation and discovery products overlap with zetcom's broader cultural heritage software portfolio and compete for institutional digital infrastructure budgets.

Direct peers

• System Simulation Ltd (Modes): System Simulation is the UK-based developer of Modes, a complete collection management system used by major UK and international museums including the British Museum and V&A. Modes is a direct competitor to MuseumPlus in the European museum CMS market.
• Gallery Systems: Gallery Systems is the developer of TMS (The Museum System), one of the most widely adopted collection management systems for museums and galleries globally. TMS competes head-to-head with zetcom's MuseumPlus for the same enterprise museum customer base and is the closest direct competitor.
• Lucidea: Lucidea offers Argus (collection management for museums), Cuadra (archives) and other knowledge management products targeted at museums, galleries and special collections. Argus competes directly with MuseumPlus in the cultural heritage CMS space, particularly with North American museums.
• Willoughby Associates (Adlib): Willoughby Associates provides Adlib Information Systems, a collection and archive management suite used by museums, galleries and libraries. Adlib is a direct competitor to MuseumPlus for collection management in the cultural heritage sector.
• Axiell Group: Axiell provides a suite of collection management solutions (Axiell Arena, Axiell Calm, Axiell EMu) widely used in museums, archives and libraries across Europe, North America and Australia. Like zetcom, Axiell serves cultural heritage institutions with vertical-specific software and is a direct competitor in the museum CMS market.

Regional players

• Axiell (Culture Software Group peer) / Konservation: Konservation is a Nordic collection management system used primarily by Swedish museums and cultural institutions. It competes with zetcom's MuseumPlus in the Nordics region, where zetcom has recently expanded through the acquisition of Kookos services and the establishment of zetcom Nordics Oy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/zetcom-group

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about zetcom Informatikdienstleistungs AG