Health Care Informed

Name

Health Care Informed

Legal name

Health Care Informed

Website

https://hci.care

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Healthcare Quality and Safety Compliance Consulting

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Quality Measurement, Reporting & Benchmarking (HEDIS/Stars/CQM) (HLACAHAC)

akta.pro secondary industries

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Safety/Pharmacovigilance (PV) & Clinical Safety Systems (HLACAOAH)

Keywords

• Healthcare quality management
• Regulatory compliance consulting
• Healthcare accreditation services
• Clinical governance advisory
• Quality management information systems

Headquarters

HQ city

Galway

HQ country

Ireland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Professional Services: Core revenue stream including regulatory compliance consulting, healthcare accreditation support (JCI, CHKS, HIQA, ISO), gap analysis, quality of care audits, organisational and clinical governance development, policies and procedures development, risk management, incident and complaint investigations, patient safety culture surveys, infection prevention and control, due diligence, and education and training services. Typically project-based or retainer engagements with healthcare organisations.
2. Digital Transformation Services: Implementation of Quality Management Information Systems (QMIS), process mapping and re-engineering, health information systems pathway development, and digital transformation of compliance processes. Project-based implementation services with ongoing support.
3. QMIS Hosting, Administration and Support: Managed services providing centralised hosting, daily telephone and email support, system governance reviews, regular training, and upgrade management for Q-Pulse and HCI Knowledge Portal. Ongoing subscription-style revenue model supporting over 20,000 healthcare staff.
4. Education and Training Programmes: Training programmes for healthcare leaders on quality and safety management tools, regulatory compliance, internal auditing, and emerging methodologies. Delivered as part of professional services engagements and standalone training sessions.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Health Care Informed (HCI) delivers healthcare quality and safety management through two integrated lines: (1) professional services covering regulatory compliance, accreditation support (JCI, CHKS, HIQA, ISO, ISQua), gap analysis, governance, audits, risk management, incident investigations, due diligence, infection prevention, and training; and (2) a digital QMIS platform suite (HCI Knowledge Portal, QualSIP, PPG Library, TrainScan, Occurrence Reporting, Risk Register, Q-Pulse, and the NCCA Clinical Audit Portal) delivered with managed hosting, administration, and support to over 20,000 healthcare staff.

Product overview

HCI offers a unified portfolio combining a digital platform suite with professional services for healthcare quality and safety management. The digital offerings include the HCI Knowledge Portal (QMIS), QualSIP (quality and safety data analytics), PPG Library (policies and procedures), TrainSCAN (training management), Occurrence Reporting Portal, Risk Register Portal, and support for Q-Pulse software. HCI also developed the NCCA Clinical Audit Portal for Ireland's National Centre for Clinical Audit. The professional services encompass regulatory compliance, healthcare accreditation (JCI, CHKS, HIQA, ISO), gap analysis, quality audits, risk management, incident investigations, governance frameworks, and due diligence for healthcare investors. The company also offers Cloda as an AI-powered platform. These products work together as an integrated ecosystem enabling healthcare organizations to achieve, manage and demonstrate regulatory compliance, with digital tools supporting day-to-day quality management while professional services guide strategic compliance and accreditation journeys.

Differentiator

Problem solved

Functional benefit

Brands

• HCI Talks Regulation & Quality and Safety of Care: A podcast series hosted by HCI on regulatory standards, quality improvement and best practice for quality and safety

Products and services

• HCI Knowledge Portal Centralised Quality Management Information System portal providing document control, policy management, and regulatory compliance tracking for healthcare organisations, supporting over 20,000 healthcare staff.
• QualSIP - Quality and Safety Data Analysis Portal Analytics portal enabling real-time quality and safety data reporting and bespoke data analytics for healthcare organisations.
• PPG Library - Policies, Procedures and Guidelines Portal Centralised digital repository for managing and accessing policies, procedures, and guidelines documentation with mobile-enabled access.
• TrainScan - Training Recording and Analysis Portal Portal for recording, tracking, and analysing staff training and competency assessments in healthcare organisations.
• Occurrence Reporting Portal Digital system for reporting, tracking, and managing incidents and adverse events in healthcare settings, with centralised recording and trend analysis.
• Risk Register Portal Electronic risk register system for identifying, assessing, monitoring, and managing organisational risks with automated alerts and reporting.
• Q-Pulse Support Services Implementation, hosting, administration, and support services for Q-Pulse quality management software used by healthcare organisations.
• NCCA Clinical Audit Portal Centralised online portal for clinical audit resources including best practice guidance, training materials, policies, procedures, forms, audit reports, and validated clinical audit tools, developed for the National Centre for Clinical Audit.
• Implementation of Quality Management Information System End-to-end implementation service for deploying QMIS solutions including process mapping, system configuration, and go-live support for healthcare organisations.
• Hosting, Administration and Support of QMIS Outsourced managed service providing centralised hosting, daily telephone and email support, system administration, upgrades, and training for QMIS platforms.
• Digital Transformation of Compliance Processes Automation of regulatory compliance processes to reduce administrative burden, eliminate repetitive data entry, and remove manual reporting through electronic solutions.
• Information Security Compliance Services Development of QMIS in compliance with ISO 27001, ISO 13131:2021, and JCI standards to ensure information security management system implementation.
• Health Information System Pathway Development Process mapping and re-engineering of information workflows to support implementation of QMIS and eHealth solutions.
• Healthcare Regulatory Compliance Services Expert support for healthcare regulatory compliance including interpretation of regulations and integration of National Standards into organisational policies.
• Healthcare Accreditation Services Support for achieving and maintaining accreditation against standards including JCI, CHKS, HIQA, ISO, and ISQua, with HCI reporting a 100% success rate in supporting clients to achieve accreditation.
• Organisational and Clinical Governance Services Development and implementation of governance frameworks ensuring effective oversight, accountability, and quality improvement in healthcare organisations.
• Gap Analysis Services Comprehensive assessment against specific regulations and National Standards to identify compliance gaps and develop a roadmap for improvement.
• Quality of Care Audits Internal quality and safety of care audits conducted onsite and virtually to assess compliance and identify improvement areas in healthcare organisations.
• Due Diligence Services Operational due diligence for healthcare investors to assess quality, safety, and regulatory compliance of target organisations pre- and post-acquisition.
• Risk Management Services Development of risk management frameworks, policies, and procedures for identification, assessment, and management of organisational risks in healthcare settings.
• Incident and Complaint Investigations Investigation services for incidents, complaints, and serious adverse events including root cause analysis and governance reviews.
• Patient Safety Culture Surveys Assessment tools and programmes to measure and improve organisational patient safety culture in healthcare settings.
• Infection Prevention and Control Services Expert support for infection prevention and control programme development, training, and compliance in healthcare organisations.

Quantifiable outcome

• 100% client satisfaction in QIS Support Service delivery
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• RLDatix: Global leader in healthcare governance, risk, compliance (GRC), and patient safety software. Directly comparable as both a QMS/quality and safety platform vendor and accreditation/incident management service provider across hospital systems.
• Ideagen (Q-Pulse): Vendor of Q-Pulse, the QMS software that HCI implements and supports. Direct overlap in healthcare quality management software and adjacent compliance modules, serving similar hospital and care provider customers.
• BSI Group (Healthcare): Provides ISO accreditation, certification, and healthcare quality consulting services globally. Directly comparable as an accreditation/standards body working with hospitals and care providers on quality management system implementation.
• DNV Healthcare: Accreditation body and healthcare quality consultancy with strong hospital accreditation programmes (e.g., NIAHO). Directly comparable as a competing accreditation and quality compliance partner for healthcare organisations.
• Joint Commission International (JCI): Global hospital accreditation body whose standards HCI supports clients to achieve. Acts as both a peer (standards setter) and ecosystem partner, with overlapping accreditation consulting value chain.

Broad incumbents

• symplr: Healthcare operations and governance platform with quality, credentialing, and compliance capabilities. Broader portfolio than HCI but overlapping QMS, accreditation support, and provider governance use cases.
• Wolters Kluwer Health (UpToDate / Sentri7): Large healthcare information vendor providing clinical decision support and quality/risk solutions. Comparable at a broad level as a healthcare quality and compliance platform serving hospitals.
• Health Catalyst: Healthcare analytics and outcomes improvement vendor. Comparable at category level (healthcare data/quality analytics with QualSIP), though broader in scope and US-focused.

Emerging players

• Navina: AI-driven healthcare quality and risk analytics platform for providers. Comparable as an emerging AI-native player in the same quality/safety intelligence category HCI is pursuing via Cloda.

Regional players

• CHI (Clinical Healthcare Informatics) / Centre for Effective Services: Irish and UK-based healthcare improvement and quality consulting organisations. Regionally comparable peers serving similar Irish/UK health and social care providers on quality and safety transformation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/hci_care
• YouTubeyoutube.com/user/HealthCareInformed
• Facebookfacebook.com/healthcareinformed
• LinkedInlinkedin.com/company/health-care-informed

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Health Care Informed