Den Haag

What Den Haag does

Gemeente Den Haag (Municipality of The Hague) is the local government authority for The Hague, Netherlands — the seat of the Dutch government and home to the International Court of Justice. Founded on city rights granted in 1248, the municipality serves ~550,000+ residents across 8 stadsdelen (city districts: Centrum, Escamp, Haagse Hout, Laak, Leidschenveen-Ypenburg, Loosduinen, Scheveningen, Segbroek) and is led by Mayor Jan van Zanen with district directors such as Hassan el Houari (Centrum since January 2020). Its statutory mandate covers civil affairs (passports, ID cards, driving licenses, civil registry), social welfare under the Wmo framework, municipal taxation (WOZ, sewerage, refuse), parking administration, ground lease (erfpacht), urban planning, public safety, electoral administration (including a 25-member non-resident electoral college), and dedicated services for international newcomers through The Hague International Centre.

The operating model is a hybrid omni-channel service delivery network. The digital platform centers on denhaag.nl, the MijnDenHaag personal citizen portal, OpenForms (online application forms), and the Meldingen public reporting system, supplemented by ReadSpeaker text-to-speech for accessibility and DeepL-powered translation across 30+ languages. Physical service is delivered through 4 main city district offices (Spui, Leyweg, Laak, Segbroek), neighborhood centers, Servicepunt XL assistance points for language/accessibility, the 14070 central phone line, and specialized hubs. The municipality is governed by the college van burgemeester en wethouders and the gemeenteraad, with the most recent council election held March 18, 2026.

Funding is sourced from municipal taxes, statutory administrative fees (leges), parking revenue and fines, ground lease income, and central government transfers and subsidies. There are no equity investors, and the entity operates under Dutch public law as a gemeente (local government), not a commercial enterprise. The municipality runs community engagement programs including ~500 resident neighborhood safety teams supported via the Stichting PEP partnership and the Subsidie Bewonersinitiatieven Veiligheid framework. Recent infrastructure activity includes the Koningin Julianaplein housing development (395+ new homes) and the delayed Hubertustunnel renovation now scheduled to open mid-September 2026.

Name

Den Haag

Legal name

Gemeente Den Haag

Website

https://denhaag.nl

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Gemeente Den Haag is the municipal government of The Hague, Netherlands, serving ~550,000+ residents across 8 city districts with statutory administrative services (civil affairs, social welfare, taxation, permits), delivered via the MijnDenHaag digital portal, four city district offices, and the Hague International Centre for international newcomers.

Ownership category

akta.pro rank

Headquarters

HQ city

Den Haag

HQ country

Netherlands

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes (Gemeentelijke belastingen): Collection of municipal taxes including property taxes (WOZ), sewerage charges, and refuse collection fees from residents and property owners
2. Administrative Fees (Leges): Fees for administrative services including passport issuance, identity cards, driving licenses, certificates, permits, and various municipal documents
3. Parking Revenue: Revenue from parking permits, parking fees, and parking fines within the municipality
4. Ground Lease (Erfpacht): Ground lease fees from property owners on municipal land
5. Subsidies Distribution: Distribution of government subsidies for social welfare programs, neighborhood initiatives, and community safety projects

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Den Haag (Gemeente Den Haag / Municipality of The Hague) is the local government authority serving residents and businesses of The Hague, Netherlands. It delivers statutory municipal services including civil affairs (passports, identity cards, driving licenses, civil certificates), municipal taxation, permits and licenses, social support (Wmo), waste and parking management, electoral administration, and community safety programs. Service delivery spans physical city district offices, a digital citizen portal (MijnDenHaag), phone, chat, and postal channels.

Product overview

Den Haag (The Hague municipality) operates denhaag.nl as its primary digital citizen service platform offering comprehensive municipal services including civil affairs (passports, IDs, driver's licenses), elections management (including voting services for Dutch citizens abroad), tax administration, permit processing, waste management, safety reporting, and community services. The offering is a unified citizen portal supplemented by physical City District Offices (stadsdeelkantoren) at four locations. Key digital services include the MijnDenHaag personal portal for citizen account management, OpenForms for online applications and subsidy requests, and the Meldingen system for public problem reporting. The municipality also provides dedicated international citizen services through The Hague International Centre. All digital services prioritize accessibility through ReadSpeaker text-to-speech and multilingual support via DeepL translation.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• ~500 residents actively participating in neighborhood safety teams
• +2 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Immigratie en Naturalisatiedienst (IND)coreStrategic or Co-development PartnerCollaboration with the Dutch Immigration and Naturalization Service for processing residency and naturalization applications for international residents in The Hague region.
• ACCESS (International Community Advisory Services)coreStrategic or Co-development PartnerPartnership with ACCESS NL providing orientation services and practical support for international residents settling in the Netherlands.
• Work in South HollandminorGTM or Marketing PartnerRegional collaboration promoting employment opportunities and labor market integration in South Holland province.
• The Hague & PartnerscoreStrategic or Co-development PartnerStrategic partner for international positioning, business attraction, and talent retention for The Hague region.
• InnovationQuarterminorStrategic or Co-development PartnerRegional economic development agency supporting innovation, startups, and foreign investment in The Hague area.
• Municipal Partners (Delft, Rijswijk, Leidschendam-Voorburg, Wassenaar)minorStrategic or Co-development PartnerCollaboration with neighboring municipalities on regional services, infrastructure, and economic development initiatives.
• Stichting PEP (Preventie, Educatie en Preventie)coreStrategic or Co-development PartnerPartnership providing support and training for neighborhood safety teams, helping residents organize community patrols and safety initiatives.
• GGD HaaglandencoreStrategic or Co-development PartnerCollaboration with the Municipal Health Service on public health matters, health inspections, and community health programs.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Gemeente Amsterdam: The largest Dutch municipality, also organized into stadsdelen and providing the full spectrum of statutory municipal services (passports, taxation, social support, urban planning). Most directly comparable to Den Haag in terms of scale, multi-channel citizen service delivery, and international positioning.
• Gemeente Rotterdam: Second-largest Dutch municipality with a comparable portfolio of citizen services, district offices, and urban-development mandate. Directly comparable on municipal revenue sources (WOZ, erfpacht, leges), service scale, and digital citizen-portal strategy.
• Gemeente Utrecht: Major Dutch municipality with similar citizen-service platform, district-based governance, and population scale. Directly comparable in operating model (tax collection, civil affairs, social support) and digital transformation initiatives.
• Gemeente Eindhoven: Large Dutch municipality in the Brainport region with a comparable statutory services mandate, international talent attraction focus, and innovation-economy agenda. Relevant peer on economic-development services and international newcomer support.
• Gemeente Groningen: Northern Dutch municipality with a university-driven international population and similar international resident services. Comparable on citizen-services portfolio and student/diplomat segment support.
• Gemeente Tilburg: Mid-to-large Dutch municipality operating comparable citizen services across civil affairs, taxation, social support, and urban planning. Useful peer for benchmarking digital service delivery at slightly smaller scale.
• Gemeente Breda: Mid-sized Dutch municipality with similar statutory services and digital citizen portal strategy. Comparable for benchmarking service-delivery efficiency outside the Randstad conurbation.
• Gemeente Maastricht: Southern Dutch municipality with strong international character (Euregion, EU-adjacent population) and a comparable municipal mandate. Relevant peer for cross-border resident services and multilingual citizen support.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/gemeentedenhaag
• Instagraminstagram.com/stadsdeelcentrumgdh
• LinkedInlinkedin.com/company/gemeente-den-haag

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Den Haag