Community Care Alliance

What Community Care Alliance does

Community Care Alliance (CCA) is a Rhode Island-based non-profit 501(c)(3) behavioral health and human services organization headquartered in Woonsocket, formed in 2014 through the merger of Family Resources Community Action (founded 1891) and NRI Community Services (founded 1966). CCA operates over 50 integrated programs delivering mental health treatment, substance use disorder recovery, 24/7 crisis response, child and family services, shelter and housing stability, basic needs assistance, employment and education services, HIV/AIDS support, and free tax preparation to approximately 14,000 individuals and families annually, primarily in northern Rhode Island with growing presence in Providence and East Providence.

The organization's service delivery is anchored in CCBHC (Certified Community Behavioral Health Clinic) certification and operates through eleven physical sites, a 24/7 crisis hotline, mobile crisis teams, Regional Access Points, and walk-in intake at 800 Clinton Street. The primary technology asset is the Mirah Behavioral Health Assessment Tool, a measurement-based care platform that captures client-reported outcomes before sessions to guide clinical decision-making; the organization maintains HIPAA-compliant information handling and Council on Accreditation, Healthy Families America, and Recovery Friendly Workplace credentials.

CCA's revenue model is diversified across government contracts and grants from eight Rhode Island state agencies, Medicaid and managed care reimbursements from BCBS-RI, Neighborhood Health Plan, Tufts Health Plan, and United HealthCare, and a philanthropic layer via Charity Proud donations, the Game On and Holiday for Kids Radiothon fundraisers, and workplace giving. Services are delivered on an income-based sliding fee scale with no insurance required for access, consistent with CCBHC requirements. The organization co-owns Horizon Pharmacy through Horizon Healthcare Partners as a social enterprise extension of its care ecosystem.

Name

Community Care Alliance

Legal name

Community Care Alliance

Website

https://communitycareri.org

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

251–500 employees

Ownership category

akta.pro rank

Product category

Behavioral Health & Human Services

NAICS

Other Individual and Family Services (624190), Social Assistance (624), Child and Youth Services (62411), Community Housing Services (62422)

SIC

Services-Social Services (8300), Services-Health Services (8000)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGACAD), Youth Mental Health, Counseling & Wellbeing (Education-Linked) Nonprofits (BPAGADAK), Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Behavioral health services
• Mental health treatment
• Substance use recovery
• Homeless services
• Community action programs

Headquarters

HQ city

Woonsocket

HQ country

United States

HQ region

North America

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Contracts & Grants: Funded through state and federal agencies including BHDDH, Department of Children Youth & Families, Department of Health, Department of Human Services, Department of Labor and Training, EOHHS/Medicaid, RI Department of Education, and RI Foundation.
2. Healthcare Service Reimbursements: Revenue from Medicaid, HealthSource RI, and employer-based insurance through CCBHC services. Accepts Managed Medicaid, Commercial United, Medicare, BC/BS, Tri-Care.
3. Third Party Managed Care Plans: Contracts with Blue Cross/Blue Shield of RI, Neighborhood Health Plan, Tufts Health Plan, United HealthCare Community Plan and other health insurance plans.
4. Donations & Philanthropy: Individual donations through Charity Proud platform, event fundraising (Game On, Holiday for Kids Radiothon), corporate sponsorships, workplace giving campaigns (SECA, United Way), and in-kind donations.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Community Care Alliance is a Certified Community Behavioral Health Clinic operating 50+ integrated programs that deliver mental health and addictions treatment, 24/7 behavioral health crisis and emergency services, child and family services, shelter and housing stability, basic needs assistance, employment and education services, HIV/AIDS support, youth programs through The Harbour Youth Center, and free tax preparation. Services are provided directly to individuals and families in northern Rhode Island regardless of insurance status or ability to pay.

Product overview

Community Care Alliance operates as a Certified Community Behavioral Health Clinic (CCBHC) providing over 50 integrated service programs. The organization functions as a single unified service delivery system rather than a platform-plus-modules architecture. Core offerings include: CCBHC behavioral health services (mental health, substance use treatment), 24/7 Emergency/Crisis Services with mobile response, Child & Family Services, Basic Needs Assistance (food, utilities, emergency aid), Shelter & Housing Stability, Employment/Education Services, The Harbour Youth Center for youth, Agape HIV/AIDS Support, VITA Free Tax Preparation, and Consultation/Training. These programs operate collaboratively with shared intake systems and coordinated care teams to provide comprehensive support for individuals and families.

Differentiator

Problem solved

Functional benefit

Brands

• The Harbour Youth Center: Safe, supportive environment for youth and young adults ages 12-25 offering after school programs, trainings, supports and employment internships
• Agape Woonsocket
• Family Support Center
• BH Link
• CCBHC

Products and services

• Certified Community Behavioral Health Clinic (CCBHC) A nationally certified clinic providing behavioral health services including mental health supports, substance use treatment, and 24/7 crisis help regardless of ability to pay or insurance status.
• Behavioral Health Emergency Services 24/7 emergency behavioral health crisis services including mobile crisis response, face-to-face assessments, and connection to stabilization services for all ages.
• Mental Health & Addictions Treatment Comprehensive mental health and substance use treatment including addictions and substance use treatment, community support and recovery, and outpatient services for adults and children.
• Basic Needs Assistance / Family Support Center Provides food assistance, utility assistance through LIHEAP, clothing vouchers, emergency rental/mortgage assistance, health insurance navigation, and referral services for low-income households.
• Child & Family Services Behavioral health services for children and families including intensive home-based services, outpatient services, early intervention, family preservation, and healthy transitions programs.
• Shelter & Housing Stability Emergency shelter, family shelter, home stabilization services, and Regional Access Point for connecting homeless individuals and families to housing resources.
• Employment, Education & Support Services (EESS) Workforce development, education, and support services including RI Works Partnership, Project LEARN (GED/ESL), Project Opportunity, and employment training programs.
• The Harbour Youth Center Safe supportive environment for youth ages 12-25 offering after-school programs, workforce development, mental health services, No Limits recovery program, and summer jobs.
• Agape Woonsocket (HIV/AIDS Support) Drop-in center providing resources, case management, testing, lunch services, food pantry, and support for persons living with or affected by HIV/AIDS.
• VITA Free Tax Preparation IRS-certified Volunteer Income Tax Assistance program providing free tax preparation for families earning less than $80,000, identifying tax credits like EITC and Child Tax Credit.
• Consultation & Training Professional consultation and training services for schools, first responders, human services agencies, and municipalities including trauma response and productivity training.

Quantifiable outcome

• VITA program returned $1,813,574 to 1,039 households in Earned Income Tax Credits, Child Tax Credits, and state refunds
• +2 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

29 partnerships are on record, tiered core and major.

• Horizon Healthcare PartnerscoreStrategic or Co-development PartnerCommunity Care Alliance is a proud member of Horizon Healthcare Partners and co-owner of Horizon Pharmacy, a social enterprise non-profit pharmacy.
• Horizon PharmacycoreStrategic or Co-development PartnerNon-profit co-owner of the social enterprise Horizon Pharmacy, providing pharmacy services to clients.
• Rhode Island Community Action AssociationcoreStrategic or Co-development PartnerCommunity Care Alliance is a Community Action Program agency and member of the Rhode Island Community Action Association.
• BHDDH (Behavioral Health, Developmental Disabilities and Hospitals)coreGTM or Marketing PartnerKey state funding and regulatory partner. CCBHC licensed through BHDDH.
• Department of Children, Youth & FamiliescoreGTM or Marketing PartnerKey state funding partner for child and family services.
• Department of Human ServicescoreGTM or Marketing PartnerKey state funding partner for basic needs assistance and welfare programs.
• United Way of Rhode IslandcoreGTM or Marketing PartnerKey funding partner and collaborator on VITA program and community initiatives.
• RI FoundationmajorGTM or Marketing PartnerKey philanthropic funding partner supporting homelessness prevention and community programs.
• Department of HealthcoreGTM or Marketing PartnerKey state regulatory and funding partner for health programs.
• Department of Labor and TrainingcoreGTM or Marketing PartnerKey funding partner for employment and workforce development programs.
• EOHHS/MedicaidcoreGTM or Marketing PartnerKey state funding partner for healthcare services through Medicaid.
• NAMI-RI (National Alliance on Mental Illness Rhode Island)majorStrategic or Co-development PartnerCollaboration on behavioral health advocacy and awareness.
• Substance Use Mental Health Leadership Council of RImajorStrategic or Co-development PartnerCollaboration on substance use and mental health policy and services.
• Woonsocket Prevention CoalitionmajorStrategic or Co-development PartnerCollaboration on prevention initiatives in Woonsocket.
• Thundermist Health CentermajorStrategic or Co-development PartnerHealthcare partnership for coordinated care.
• Landmark Medical CentermajorStrategic or Co-development PartnerHealthcare partnership for coordinated care and referrals.
• AIDS Care Ocean StatemajorStrategic or Co-development PartnerCollaboration on HIV/AIDS support services in Rhode Island.
• Tides Family ServicesmajorStrategic or Co-development PartnerCollaboration on mobile response and stabilization services for children.
• Sojourner HousemajorStrategic or Co-development PartnerCollaboration on domestic violence awareness and prevention.
• Woonsocket Police DepartmentmajorStrategic or Co-development PartnerCollaboration on crisis response and community safety.
• City of WoonsocketcoreStrategic or Co-development PartnerKey municipal partnership for city services and initiatives.
• Woonsocket Situation TablemajorStrategic or Co-development PartnerCoordinated multi-agency initiative to rapidly meet needs of people with elevated risk of harm.
• Blue Cross/Blue Shield of RIcoreGTM or Marketing PartnerThird party managed care plan for healthcare service reimbursements.
• Neighborhood Health PlancoreGTM or Marketing PartnerThird party managed care plan for healthcare service reimbursements.
• Tufts Health PlancoreGTM or Marketing PartnerThird party managed care plan for healthcare service reimbursements.
• United HealthCare Community PlancoreGTM or Marketing PartnerThird party managed care plan for healthcare service reimbursements.
• Leadership Rhode IslandmajorStrategic or Co-development PartnerLed Team 10 'Perfect 10' which built community garden on CCA grounds as part of food ecosystem initiative.
• Dimeo ConstructionmajorStrategic or Co-development PartnerVolunteer construction team built 184 sq ft community garden on CCA grounds, projected to yield 3,700+ lbs of produce.
• O-N RadiomajorGTM or Marketing PartnerCommunity radio station hosting monthly Community Connections show and Holiday for Kids Radiothon. Nominated by CCA for philanthropy award.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Family Service of Rhode Island: Rhode Island-based non-profit human services agency offering behavioral health, family support, and community programs; directly comparable in scope, mission, and funding mix to CCA.
• The Providence Center (Care New England Behavioral Health): Providence-based behavioral health provider (now part of Care New England) operating outpatient, crisis, and residential services; serves as a CCBHC-equivalent in the southern part of the same state.
• East Bay Community Action Program: Rhode Island Community Action Agency providing health, behavioral health, housing, and family services; comparable mission, federal funding mix, and integrated service model.
• Comprehensive Community Action Program (CCAP): Community Action Agency serving Cranston and Kent County, RI with similar human services programming (basic needs, youth, employment, behavioral health); directly comparable scale and service mix.
• Gateway Healthcare (Lifespan): Rhode Island behavioral health provider within the Lifespan system offering mental health, substance use, and community support; directly comparable to CCA's CCBHC scope in the same state.
• Tides Family Services: Rhode Island non-profit offering behavioral health, child and family services, and mobile crisis response; overlaps with CCA's youth and family programming portfolio.

Regional players

• Newport County Community Mental Health Center (Newport Mental Health): CMHC serving Newport County, RI with similar outpatient, crisis, and community-based behavioral health services; comparable CCBHC-type operations in a different RI region.
• Child & Family Services of Newport County: Non-profit serving Newport County with child, family, and behavioral health programming; directly comparable in service mix but operating in a different RI geography.

Others

• Thundermist Health Center: Federally Qualified Health Center operating across Rhode Island; partners with CCA on coordinated care and shares similar Medicaid/underserved patient base.
• AIDS Care Ocean State: Rhode Island HIV/AIDS services non-profit that partners with CCA's Agape program; closely aligned with CCA's HIV/AIDS support work and funding sources.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CommunityCareAlliance
• LinkedInlinkedin.com/company/community-care-alliance
• Instagraminstagram.com/communitycarealliance
• Xx.com/CCare_RI

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Community Care Alliance