Service-Public.fr
Service-Public.fr is the official French government administrative information portal, operated by DILA under the Prime Minister. It provides citizens, businesses, and associations with verified information, online procedures, simulators, and document storage for administrative tasks across all life events.
- Company typePrivate
- Founded2000
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Service-Public.fr does
Service-Public.fr is the official French government administrative information portal, created by ministerial order on 6 November 2000 and operated by the Direction de l'information légale et administrative (DILA), a government agency under the authority of the French Prime Minister. The platform serves French citizens (Particuliers), businesses (Entreprises), and associations as a unified digital access point for understanding administrative rights, obligations, and procedures across all major life events and government topics.
The platform's technology stack is a web-based portal integrating a library of life-event navigation guides, official downloadable forms (Cerfas), letter templates, interactive simulators, and a searchable directory of public administration contacts (Annuaire de l'administration). A registered Personal Account (Espace personnel) provides confidential document storage, pre-filled personal data for form completion, and cross-administration procedure tracking with email alerts. The 2016 expansion introduced online administrative procedures (teleservices/démarches en ligne) allowing citizens to complete dematerialized procedures directly through the portal, including integration with ANTS (Agence nationale des titres sécurisés) for driver's license services. The physical France Services network complements the digital portal with in-person administrative assistance locations across France. Integrations with YouTube, Facebook, X, LinkedIn, Instagram, and TikTok extend distribution into social channels, while Eulerian and AB Tasty support traffic analytics and feature optimization.
The business model is a non-commercial public service: the platform is entirely funded by the French state through DILA, with no fees charged to users for information access or procedure completion. Distribution is direct-to-citizen via web access, search engines (SEO), referrals from other government websites, and social media. The go-to-market motion contains no sales or marketing component, consistent with its public-interest mandate. Operating from headquarters at 26 rue Desaix, Paris CEDEX 15, the service is led by DILA Director Anne Duclos-Grisier and operates as part of France's digital public service infrastructure.
Service-Public.fr firmographics
Firmographics- Name
- Service-Public.fr
- Legal name
- Direction de l'information légale et administrative (DILA)
- Website
- https://service-public.fr
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Service-Public.fr is the official French government administrative information portal, operated by DILA under the Prime Minister. It provides citizens, businesses, and associations with verified information, online procedures, simulators, and document storage for administrative tasks across all life events.
- Ownership category
- akta.pro rank
Service-Public.fr industry classification
Industry- Product category
- Government Public Services
- NAICS
- Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)
- akta.pro secondary industry
- Public Communications, Transparency & Open Government (BPAIAAAH)
Keywords
Where Service-Public.fr is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Service-Public.fr business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Government-funded public service: Service-Public.fr is a free government service funded by the French state through the Direction de l'information légale et administrative (DILA). No direct revenue is generated from citizens. The service operates under public interest mandate.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Free public service for all citizens |
Go-to-market motion1 record
Service-Public.fr product offering
Product offeringCore offering
Service-Public.fr is the official French government administrative information portal operated by DILA (Direction de l'information légale et administrative) under the Prime Minister's office. It provides citizens with centralized access to verified information on rights, obligations, and administrative procedures, along with online teleservices, simulators, downloadable Cerfa forms, and letter templates. The platform also offers a personal account with confidential document storage, procedure tracking across government administrations, and a directory of public administration contacts.
Product overview
Service-Public.fr is the official French government administrative information portal operated by the Direction de l'information légale et administrative (DILA). The platform provides a unified access point for citizens to understand their rights, complete administrative procedures, and access government services. The core product portfolio includes the main Service-Public.fr website with life-event navigation, a network of physical France Services locations, online administrative procedures (téléservices), calculation simulators, downloadable administrative forms (Cerfas), and letter templates. Key features include a personal account with confidential document storage space and procedure tracking with email alerts. The platform also integrates with ANTS for secure title services like driver's licenses, and provides access to the Administration Directory for finding government contacts. A free weekly newsletter keeps subscribers informed of updates.
Differentiator
Problem solved
Functional benefit
Products and services
- Service-Public.fr Portal Official French government portal providing citizens with information on rights, administrative procedures, and guidance for daily life matters. Offers online procedures, simulators, administrative forms, and a personal account for document storage.
- France Services Network Physical service network of walk-in points offering in-person administrative assistance for citizens near their location. Findable via geolocation search.
- Online Administrative Procedures (Teleservices) Collection of online administrative services enabling citizens to complete paperwork digitally, including address change notifications, driver's license requests, association creation (e-création), and inheritance estimates.
- Simulators (Simulateurs) Interactive calculation tools for estimating various values including car registration costs, childcare compensation, agency fees for tenants, and vacation calendar schedules.
- Administrative Forms (Cerfas) Downloadable and fillable official government administrative forms for various procedures including association creation, local declarations for minors, and other administrative requests.
- Letter Templates (Modèles de lettres) Ready-to-use document templates for common administrative communications such as notifying employers of birth-related leave.
- Personal Account (Espace personnel) / Confidential Storage Space Secure personal account providing confidential document storage for personal data (name, address) to simplify form filling, and ability to store supporting documents exchanged with administration. Includes procedure tracking with email alerts.
- Administration Directory (Annuaire de l'administration) Searchable directory of public administration contacts and opening hours for all government services.
- Life Events Navigation (Événements de vie) Topic-organized information guides covering major life events including moving, job searching, becoming a parent, retirement preparation, and inheritance planning.
- Weekly Newsletter (Lettre de Service Public) Free weekly email newsletter providing updates on administrative rights and procedures.
Companies that use Service-Public.fr
Customer profileSegments3 records
Ideal customer profiles3 records
Service-Public.fr technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature4 records
Service-Public.fr partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights4 records
Service-Public.fr competitors and assessment
Company assessmentDirect peers
- GOV.UK: UK government's official public-facing portal providing citizens with information on rights, administrative procedures, and online services. Closely comparable in mandate, scope, and operating model (free, government-operated, citizen-facing eGovernment portal).
- USA.gov: Official U.S. government portal serving as a centralized entry point for citizens to access federal information and services. Directly comparable as a national eGovernment portal with similar content navigation and service-delivery functions.
- Service Canada: Canadian government's official portal providing citizens with access to federal services, benefits, and administrative information. Comparable to Service-Public.fr in its role as the authoritative national citizen-facing portal.
- MyGov (India): Indian government's citizen engagement and information portal providing access to government schemes, services, and information. Comparable as a major national eGovernment portal serving citizens with administrative information and online procedures.
- Bundesregierung.de: Official German federal government portal providing citizens with information on government services, policies, and administrative procedures. Comparable European peer delivering authoritative government information and online services to citizens.
- Info.gouv.fr: French government's official news and policy portal, operated under the Premier ministre. Sister site to Service-Public.fr within the same French government digital ecosystem; complementary in mandate (public communications vs. administrative procedures).
- Legifrance.gouv.fr: Official French portal for legal and regulatory texts, also operated by DILA. Comparable as a DILA-run government service portal providing authoritative reference content to citizens and legal professionals.
- ANTS (Agence Nationale des Titres Sécurisés): France's national agency for secure documents (driver's licenses, vehicle registration, ID cards), directly integrated with Service-Public.fr. Closely comparable public-facing portal for high-traffic administrative procedures.
- Data.gouv.fr: France's official open data portal, part of the same government digital ecosystem as Service-Public.fr. Comparable as a government-operated public-facing portal providing data and informational services to citizens and businesses.
- Au.gov.au (Australia): Australian government's official portal providing centralized access to government information and services for citizens. Comparable as a national eGovernment portal with similar information architecture and citizen-facing service delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Service-Public.fr social profiles
Digital presenceService-Public.fr financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service-Public.fr leadership team
Management profileNumber of profiles
Profiles1 record
Service-Public.fr funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service-Public.fr M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service-Public.fr
What does Service-Public.fr do?
Service-Public.fr is the official French government administrative information portal operated by DILA (Direction de l'information légale et administrative) under the Prime Minister's office. It provides citizens with centralized access to verified information on rights, obligations, and administrative procedures, along with online teleservices, simulators, downloadable Cerfa forms, and letter templates. The platform also offers a personal account with confidential document storage, procedure tracking across government administrations, and a directory of public administration contacts.
Is Service-Public.fr a public or private company?
Service-Public.fr is a private company. It is classified as state government owned and is currently operating.
When was Service-Public.fr founded?
Service-Public.fr was founded in 2000. It employs 1 to 10 people.
Where is Service-Public.fr based?
Service-Public.fr is headquartered in Paris, France, in the Europe region.
How does Service-Public.fr make money?
One revenue line is on record: government-funded public service.
Who are Service-Public.fr's main competitors?
Direct peers on record are GOV.UK, USA.gov, Service Canada, MyGov (India), Bundesregierung.de, Info.gouv.fr, Legifrance.gouv.fr, ANTS (Agence Nationale des Titres Sécurisés), Data.gouv.fr and Au.gov.au (Australia).
Does Service-Public.fr have an API?
No public API is recorded for Service-Public.fr.
What industry is Service-Public.fr in?
Service-Public.fr's product category is Government Public Services. Its primary akta.pro industry code is BPAIAAAE, Government Digital Service & eGovernment (Service Delivery, IDs, Portals), with a secondary code of BPAIAAAH, Public Communications, Transparency & Open Government. Its NAICS code is 921 and its SIC code is 4899.