Service-Public.fr

What Service-Public.fr does

Service-Public.fr is the official French government administrative information portal, created by ministerial order on 6 November 2000 and operated by the Direction de l'information légale et administrative (DILA), a government agency under the authority of the French Prime Minister. The platform serves French citizens (Particuliers), businesses (Entreprises), and associations as a unified digital access point for understanding administrative rights, obligations, and procedures across all major life events and government topics.

The platform's technology stack is a web-based portal integrating a library of life-event navigation guides, official downloadable forms (Cerfas), letter templates, interactive simulators, and a searchable directory of public administration contacts (Annuaire de l'administration). A registered Personal Account (Espace personnel) provides confidential document storage, pre-filled personal data for form completion, and cross-administration procedure tracking with email alerts. The 2016 expansion introduced online administrative procedures (teleservices/démarches en ligne) allowing citizens to complete dematerialized procedures directly through the portal, including integration with ANTS (Agence nationale des titres sécurisés) for driver's license services. The physical France Services network complements the digital portal with in-person administrative assistance locations across France. Integrations with YouTube, Facebook, X, LinkedIn, Instagram, and TikTok extend distribution into social channels, while Eulerian and AB Tasty support traffic analytics and feature optimization.

The business model is a non-commercial public service: the platform is entirely funded by the French state through DILA, with no fees charged to users for information access or procedure completion. Distribution is direct-to-citizen via web access, search engines (SEO), referrals from other government websites, and social media. The go-to-market motion contains no sales or marketing component, consistent with its public-interest mandate. Operating from headquarters at 26 rue Desaix, Paris CEDEX 15, the service is led by DILA Director Anne Duclos-Grisier and operates as part of France's digital public service infrastructure.

Name

Service-Public.fr

Legal name

Direction de l'information légale et administrative (DILA)

Website

https://service-public.fr

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Service-Public.fr is the official French government administrative information portal, operated by DILA under the Prime Minister. It provides citizens, businesses, and associations with verified information, online procedures, simulators, and document storage for administrative tasks across all life events.

Ownership category

akta.pro rank

Product category

Government Public Services

NAICS

Executive, Legislative, and Other General Government Support (921), Other General Government Support (92119)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industry

Public Communications, Transparency & Open Government (BPAIAAAH)

Keywords

• Government information portal
• Administrative procedures
• Public service platform
• Citizen services
• Government teleservices

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Government-funded public service: Service-Public.fr is a free government service funded by the French state through the Direction de l'information légale et administrative (DILA). No direct revenue is generated from citizens. The service operates under public interest mandate.

Pricing tiers

Go-to-market motion1 record

Core offering

Service-Public.fr is the official French government administrative information portal operated by DILA (Direction de l'information légale et administrative) under the Prime Minister's office. It provides citizens with centralized access to verified information on rights, obligations, and administrative procedures, along with online teleservices, simulators, downloadable Cerfa forms, and letter templates. The platform also offers a personal account with confidential document storage, procedure tracking across government administrations, and a directory of public administration contacts.

Product overview

Service-Public.fr is the official French government administrative information portal operated by the Direction de l'information légale et administrative (DILA). The platform provides a unified access point for citizens to understand their rights, complete administrative procedures, and access government services. The core product portfolio includes the main Service-Public.fr website with life-event navigation, a network of physical France Services locations, online administrative procedures (téléservices), calculation simulators, downloadable administrative forms (Cerfas), and letter templates. Key features include a personal account with confidential document storage space and procedure tracking with email alerts. The platform also integrates with ANTS for secure title services like driver's licenses, and provides access to the Administration Directory for finding government contacts. A free weekly newsletter keeps subscribers informed of updates.

Differentiator

Problem solved

Functional benefit

Products and services

• Service-Public.fr Portal Official French government portal providing citizens with information on rights, administrative procedures, and guidance for daily life matters. Offers online procedures, simulators, administrative forms, and a personal account for document storage.
• France Services Network Physical service network of walk-in points offering in-person administrative assistance for citizens near their location. Findable via geolocation search.
• Online Administrative Procedures (Teleservices) Collection of online administrative services enabling citizens to complete paperwork digitally, including address change notifications, driver's license requests, association creation (e-création), and inheritance estimates.
• Simulators (Simulateurs) Interactive calculation tools for estimating various values including car registration costs, childcare compensation, agency fees for tenants, and vacation calendar schedules.
• Administrative Forms (Cerfas) Downloadable and fillable official government administrative forms for various procedures including association creation, local declarations for minors, and other administrative requests.
• Letter Templates (Modèles de lettres) Ready-to-use document templates for common administrative communications such as notifying employers of birth-related leave.
• Personal Account (Espace personnel) / Confidential Storage Space Secure personal account providing confidential document storage for personal data (name, address) to simplify form filling, and ability to store supporting documents exchanged with administration. Includes procedure tracking with email alerts.
• Administration Directory (Annuaire de l'administration) Searchable directory of public administration contacts and opening hours for all government services.
• Life Events Navigation (Événements de vie) Topic-organized information guides covering major life events including moving, job searching, becoming a parent, retirement preparation, and inheritance planning.
• Weekly Newsletter (Lettre de Service Public) Free weekly email newsletter providing updates on administrative rights and procedures.

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature4 records

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• GOV.UK: UK government's official public-facing portal providing citizens with information on rights, administrative procedures, and online services. Closely comparable in mandate, scope, and operating model (free, government-operated, citizen-facing eGovernment portal).
• USA.gov: Official U.S. government portal serving as a centralized entry point for citizens to access federal information and services. Directly comparable as a national eGovernment portal with similar content navigation and service-delivery functions.
• Service Canada: Canadian government's official portal providing citizens with access to federal services, benefits, and administrative information. Comparable to Service-Public.fr in its role as the authoritative national citizen-facing portal.
• MyGov (India): Indian government's citizen engagement and information portal providing access to government schemes, services, and information. Comparable as a major national eGovernment portal serving citizens with administrative information and online procedures.
• Bundesregierung.de: Official German federal government portal providing citizens with information on government services, policies, and administrative procedures. Comparable European peer delivering authoritative government information and online services to citizens.
• Info.gouv.fr: French government's official news and policy portal, operated under the Premier ministre. Sister site to Service-Public.fr within the same French government digital ecosystem; complementary in mandate (public communications vs. administrative procedures).
• Legifrance.gouv.fr: Official French portal for legal and regulatory texts, also operated by DILA. Comparable as a DILA-run government service portal providing authoritative reference content to citizens and legal professionals.
• ANTS (Agence Nationale des Titres Sécurisés): France's national agency for secure documents (driver's licenses, vehicle registration, ID cards), directly integrated with Service-Public.fr. Closely comparable public-facing portal for high-traffic administrative procedures.
• Data.gouv.fr: France's official open data portal, part of the same government digital ecosystem as Service-Public.fr. Comparable as a government-operated public-facing portal providing data and informational services to citizens and businesses.
• Au.gov.au (Australia): Australian government's official portal providing centralized access to government information and services for citizens. Comparable as a national eGovernment portal with similar information architecture and citizen-facing service delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/servicepublicfr
• YouTubeyoutube.com/ServicePublicFrance
• Facebookfacebook.com/servicepublicfr
• LinkedInlinkedin.com/company/medecine-du-travail
• Instagraminstagram.com/servicepublic
• TikToktiktok.com/@service.public_gouv

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service-Public.fr