What Kenway Consulting does

Kenway Consulting is a privately held management and technology consulting firm headquartered in Chicago, Illinois, founded in 2004. The firm delivers platform-agnostic consulting services to mid-market and enterprise clients across financial services, healthcare, technology/telecommunications, manufacturing, and — following its May 2026 merger with Transforming Solutions, Inc. — higher education and non-profit sectors. Its service portfolio spans Data and Analytics, Salesforce optimization, Contact Center Solutions (CCaaS, IVR, IVA), Program and Product Management, Application Development, Cloud Engineering, Data Compliance and Privacy, Private Equity and Corporate M&A advisory, and Business/Digital Transformation. The firm employs 51-100 people and operates a sales-led, direct enterprise field sales model with a white-glove, high-touch engagement style that combines strategic advisory with hands-on implementation across an Assess/Design/Deliver methodology.

Kenway's technical stack is broad and partner-agnostic across the CCaaS landscape, with demonstrated delivery on Genesys, Cisco CTI, Five9, AWS Connect, NICE, Verint, and Google CCAI. The firm has built proprietary methodologies — including a CCaaS Migration Framework, an IVR Routing Architecture Redesign methodology, a Responsible AI Framework mapped to the NIST AI Risk Management Framework, a CCAI DevOps Strategy Framework, and a Test Management Organization framework. Its AI practice covers Conversational AI, Generative AI, Computer Vision, and AI Governance, leveraging Microsoft Azure OpenAI Studio, Google Cloud Generative AI, and Power BI for analytics and reporting. The firm has produced quantified outcomes including a 57% reduction in routing rules and $150,000 in annual development savings for a Fortune 50 telecom client, and a 90% infrastructure spend reduction through Azure Cloud migration.

Revenue is generated exclusively through professional services engagements sold via direct enterprise sales and inside sales/website lead generation with free consultation offers. Pricing is quote-based and not publicly disclosed. The firm has no disclosed external funding, operates as Kenway Consulting, LLC in Illinois, and has been recognized as one of Forbes' top management consulting firms, two-time Inc. 5000 honoree, a Data Governance Pacesetter by ALM Law.com Compass research, and ranked 28th on Crain's Chicago Business 2025 Best Places to Work list. Long-tenured enterprise clients include Northern Trust (8+ years), Press Ganey (10+ years), CDW (10+ years), and a Fortune 50 telecommunications provider.

Name

Kenway Consulting

Legal name

Kenway Consulting, LLC

Website

https://kenwayconsulting.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

Kenway Consulting is a privately held, Chicago-based management and technology consulting firm delivering platform-agnostic services — including data analytics, AI, Salesforce, CCaaS/contact center, cloud engineering, and digital transformation — to mid-market and enterprise clients across financial services, healthcare, technology, manufacturing, and higher education.

Ownership category

akta.pro rank

Product category

Management and Technology Consulting

NAICS

Management Consulting Services (54161), Other Management Consulting Services (541618), Administrative Management and General Management Consulting Services (541611), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Strategic Partnerships, Alliances & JVs Advisory (BPAHADAI)

akta.pro secondary industry

Corporate Development & Strategic Partnerships Advisory (JVs, Alliances, Carve-outs) (BPAHAOAG)

Keywords

• Management consulting services
• Technology consulting firm
• Data and analytics consulting
• Contact center consulting
• Artificial intelligence consulting

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Management and Technology Consulting Services: Kenway Consulting generates revenue through professional consulting services delivered to enterprise and mid-market clients. Services span data analytics, AI, Salesforce, contact center solutions, cloud engineering, application development, program and product management, business transformation, and data compliance and privacy. Revenue is generated on a project and engagement basis, with a white-glove, high-touch approach combining strategic advisory and hands-on implementation. The company operates on a sales-led, enterprise field sales model with a personalized approach.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Kenway Consulting is a management and technology consulting firm that delivers professional services across Data and Analytics, Salesforce, Contact Center Solutions (CCaaS, IVR, IVA), Artificial Intelligence, Application Development, Cloud Engineering, Program and Product Management, and Business Transformation. Engagements combine strategic advisory with hands-on implementation across an Assess, Design, and Deliver methodology, targeting mid-market and enterprise clients in financial services, healthcare, technology/telecom, manufacturing, higher education, and non-profit sectors.

Product overview

Kenway Consulting is a management and technology consulting firm offering a portfolio of professional services organized around core practice areas. The service offering includes Data and Analytics (modern data stack consulting), Salesforce (CRM optimization), Contact Center Solutions (CCaaS, IVR, IVA implementations), Program and Product Management (agile frameworks and governance), Application Development (custom development, integrations, legacy modernization), Artificial Intelligence (Conversational AI, Generative AI, Computer Vision, AI Strategy and Governance), Cloud Engineering and Application Development, Data Compliance and Privacy, Private Equity and Corporate M&A, and Business, Product, and Digital Transformation. These services are delivered as consulting engagements rather than software products, with Kenway acting as an implementation and advisory partner rather than a product vendor.

Differentiator

Problem solved

Functional benefit

Products and services

• Data and Analytics Consulting Consulting services that maximize data value and maintain agility without compromising security through data management and governance frameworks for the modern data stack; for mid-market and enterprise organizations with data overload, governance, and analytics needs.
• Salesforce Consulting Optimization of the Salesforce CRM platform through managed workflows, data analytics, and improved integrations; offered as a dedicated practice for organizations seeking to streamline CRM operations and analytics.
• Contact Center Solutions Consulting Contact center optimization including CCaaS migration, IVR design and optimization, Intelligent Virtual Agent (IVA) implementation, routing architecture redesign, and speech analytics; tailored for enterprises with high-volume or complex contact center environments.
• Program and Product Management Consulting Implementation of agile IT frameworks, alignment of IT strategies with business goals, and improved governance for sustainable growth; delivered to organizations undergoing transformation and requiring program-level oversight.
• Application Development Consulting Custom development of business applications, integrations, legacy systems, and architecture; for organizations modernizing legacy estates or building bespoke solutions.
• Artificial Intelligence Consulting Tailored AI solutions including AI Strategy Development, Custom AI Solutions, and AI Governance and Compliance; covers Conversational AI, Generative AI, Computer Vision, and AI Enablement for organizations adopting or optimizing AI initiatives.
• Cloud Engineering and Application Development Custom development of business applications, integrations, legacy systems, and architecture with cloud engineering capabilities; designed for organizations modernizing infrastructure and applications on cloud platforms.
• Data Compliance and Privacy Consulting Data compliance and privacy consulting services for organizations needing to address regulatory, governance, and data protection requirements.
• Private Equity and Corporate M&A Consulting Consulting services supporting private equity firms and corporate mergers and acquisitions; provides advisory and execution support across deal-related technology and business considerations.
• Business, Product, and Digital Transformation Consulting Business transformation consulting including digital transformation and organizational change management; supports enterprises pursuing enterprise-wide change programs.

Quantifiable outcome

• 57% fewer routing rules eliminated (1,072 rules removed) and 71% fewer routing flows and coding methodologies, with up to 50% reduction in analysis time for change requests and estimated $150,000 in annual development savings
• +4 more outcomes

Named customers4 records

Segments8 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability10 records

Feature8 records

Partnerships

One partnership is on record.

• Transforming Solutions, Inc. (TSI)coreStrategic or Co-development Partner · 12 May 2026Kenway Consulting and Transforming Solutions, Inc. (TSI) joined forces through a strategic partnership/merger announced on May 12, 2026. The combination merges two management and technology consulting firms with shared culture and complementary expertise. The merger expands Kenway's industry coverage to include higher education and non-profit sectors while adding capabilities in business and digital consulting, data, analytics and AI, and cloud engineering to its existing financial services, healthcare, technology, and manufacturing verticals. The combined organization serves clients including growth-oriented corporate clients, prominent universities, and non-profit organizations, with deeper expertise, greater capacity, and stronger end-to-end support from strategy through execution.

Scale indicators1 record

Recent moves6 records

Expansion highlights5 records

Direct peers

• Slalom Consulting: Slalom is a mid-sized management and technology consulting firm with a similar regional-coverage, white-glove delivery model and overlapping practices in data, cloud, and customer experience. Direct competitor for mid-market and enterprise transformation mandates.
• West Monroe Partners: West Monroe is a mid-sized business and technology consultancy with comparable industry verticals (financial services, healthcare, energy) and overlapping capabilities in data analytics, cloud, and customer experience transformations. Closely comparable in size and go-to-market approach.
• Point B: Point B is a management and technology consulting firm of similar size serving mid-market and enterprise clients with practices spanning data, cloud, and customer experience. Comparable in culture-led, high-touch delivery model.
• Saggezza: Saggezza is a mid-market technology consulting firm offering data, analytics, cloud, and custom development services to enterprise clients, directly competing for similar transformation mandates in financial services and adjacent verticals.
• SPR Consulting: SPR is a technology and management consultancy with overlapping capabilities in data, Salesforce, and application development for enterprise clients. Comparable in scale and Midwest presence.
• Credera: Credera is a consulting firm focused on strategy, data, cloud, and customer experience, with comparable culture-driven, boutique-style delivery model. Direct competitor for enterprise transformation work.

Broad incumbents

• Thoughtworks: Thoughtworks is a larger global technology consultancy with overlapping practices in cloud, data, and AI engineering. Larger and broader but competes for similar enterprise modernization engagements.
• Accenture: Accenture is the largest global management and technology consulting firm, offering overlapping capabilities across all of Kenway's practice areas at much greater scale. Competes for large enterprise transformation RFPs where Kenway may serve as a delivery partner.
• Deloitte Consulting: Deloitte is a Big Four advisory firm with deep overlap in strategy, technology, AI, and customer transformation practices. Competes for enterprise mandates and may subcontract to or acquire firms at Kenway's scale.
• Cognizant Consulting: Cognizant offers digital, data, and AI consulting services to enterprise clients across financial services, healthcare, and technology verticals — all of Kenway's core segments. Larger scale incumbent competing for similar transformation mandates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/kenway-consulting
• Xx.com/kenwayconsults
• Facebookfacebook.com/KenwayConsulting

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kenway Consulting