What Lukkap does

Lukkap Consultants, S.L. is a privately held Spanish consultancy, founded around 2009 and headquartered in Madrid, with additional offices in Barcelona and Mexico City. Operating under the corporate umbrella Grupo Corporativo Lukkap — which includes wholly owned subsidiaries Customer Xperience 2014 SL, Xperientzia Apolo S.L, and Lukkap Consultants S.A. DE C.V. (Mexico) — the firm delivers experience-driven transformation services through six interconnected service lines: Customer Experience (CX), Employee Experience (EX), Data&People Analytics, Outplacement, Development, and Venture Lab. Its core methodology combines proprietary frameworks such as the WOW Experience Indicator (a 0–100% measure of actual versus ideal experience), dual-perspective Patient Journey Mapping, and the IMEX Banca benchmark, supported by sector specialisation in healthcare, retail, banking, and consumer goods.

The company sells exclusively through direct enterprise field sales, structuring engagements as project-based professional services with multi-year contracts and quote-driven pricing tied to scope and complexity. Lukkap reports outcomes against quantified KPIs — for example, a Mahou commercial-network programme improved eNPS to +58 versus a +16 national average, raised customer satisfaction from 7.1 to 7.8, delivered 2.5x digital tool usage, and produced a 21% market share increase. Its named enterprise client base includes Sony Music, Henkel, Wood, Abanca, Sandoz, Seur, Kiabi, Mahou, Aurovitas, and Atisa. Lukkap also runs category-defining community assets (Customer Experience Forum in its XIII edition, Employee Experience Forum in its VIII edition, IMEX Banca, and the "Líderes Customer Centric" podcast), and co-publishes research with AEDRH and Fundación IDIS. In 2025–2026 it extended its surface via a Venture Lab investment in FoodieFame (€800K seed round) and a strategic collaboration with Andersen Consulting.

Name

Lukkap

Legal name

Lukkap Consultants, S.L.

Website

https://lukkap.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Lukkap is a privately held Spanish experience-management consultancy delivering customer experience, employee experience, outplacement, people analytics, and venture-lab services to enterprise clients in healthcare, retail, banking, and consumer goods across Spain and Mexico.

Ownership category

akta.pro rank

Product category

Management Consulting

NAICS

Management Consulting Services (54161), Administrative Management and General Management Consulting Services (541611), Marketing Consulting Services (541613), Human Resources Consulting Services (541612)

SIC

Services-Management Consulting Services (8742), Services-Management Services (8741)

akta.pro primary industry

Marketing Automation Platforms & Services (BPAFAFAC)

akta.pro secondary industry

Sales Enablement & Revenue Operations (RevOps) Tools & Services (BPAFAFAJ)

Keywords

• Customer experience consulting
• Employee experience consulting
• People analytics services
• Outplacement services
• Experience transformation consultancy

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D, Others

Revenue model

1. Consulting and Professional Services: Lukkap generates revenue through consulting engagements delivering customer experience transformation, employee experience programs, data and people analytics, outplacement services, and organizational development. Projects are structured as professional services engagements with enterprise clients across healthcare, retail, finance, and other sectors.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels12 records

Core offering

Lukkap is a Spanish consultancy that sells experience-driven transformation services to enterprise clients, delivered through six service lines: Customer Experience, Employee Experience, Data & People Analytics, Outplacement Empresas, Development, and Venture Lab. Engagements are project-based and cover CX/EX/PX measurement, journey mapping, behavioral analytics, organizational restructuring support, talent development, and startup co-creation/investing. The firm combines proprietary frameworks (WOW indicator, Patient Journey Mapping, IMEX Banca) with people analytics to link experience improvements to business outcomes.

Product overview

Lukkap is a Spanish consultancy specializing in experience-driven solutions, offering a portfolio of six interconnected service lines. The core offering centers on Customer Experience and Employee Experience consulting, supported by Data&People Analytics for measurement and prediction capabilities. Additional services include Outplacement for organizational restructuring support, Development for talent evaluation and training, and Venture Lab for startup/innovation acceleration. These services work together as an integrated transformation ecosystem, enabling organizations to improve both external customer relations and internal employee engagement through data-driven methodologies.

Differentiator

Problem solved

Functional benefit

Brands

• MyLukkap: Customer portal platform for accessing Lukkap services
• MyCareer

Products and services

• Customer Experience End-to-end customer experience transformation consulting, covering CX measurement, strategy development, journey mapping, NPS and segmented survey programs, and implementation support to improve customer satisfaction, loyalty, and business outcomes for large enterprise clients.
• Employee Experience Consulting service that designs and implements high-impact employee experience models across the full employee journey, including onboarding, ongoing engagement, and workforce flexibility, supported by employee journey mapping and eNPS measurement for enterprise clients.
• Data & People Analytics Analytics service that measures and predicts the behavior of customers and employees using behavioral data and people analytics methodologies, providing data-driven insights that feed CX, EX, and PX transformation programs for enterprise clients.
• Outplacement Empresas Outplacement service that manages the full labor disengagement process with care, supporting both organizations and departing employees during restructurings, workforce reductions, and other organizational transitions.
• Development Talent and professional development service that evaluates, trains, and develops people according to business needs, including talent assessment and training programs linked to CX, EX, and broader organizational transformation initiatives.
• Venture Lab Innovation and entrepreneurship program that transforms large ideas into successful companies through co-creation with clients and venture investing, demonstrated by Lukkap's €800,000 co-investment in FoodieFame alongside N Ventures and Pascual Innoventures.

Quantifiable outcome

• eNPS improvement to +58 vs +16 national average for Mahou commercial network transformation
• +6 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Andersen ConsultingcoreStrategic or Co-development Partner · 1 April 2026Andersen Consulting expanded its capabilities by adding Lukkap as a collaboration partner, integrating Lukkap's Spanish consultancy expertise in experience-driven solutions into Andersen Consulting's global platform. The partnership aims to enhance client engagement, digital transformation, and behavioral analytics across healthcare, retail, and finance sectors.
• Andersen ConsultingcoreStrategic or Co-development Partner · 1 April 2026Andersen Consulting added Lukkap as a consultancy specializing in experience-driven capabilities as part of its global platform. The collaboration aims to enhance customer experience and workforce engagement strategies across sectors including healthcare, retail, and finance.
• AEDRHminorStrategic or Co-development PartnerLukkap co-developed the 'Libro blanco de la Experiencia de Empleado' (White Paper on Employee Experience) with AEDRH (Asociación Española de Directores de Recursos Humanos), demonstrating collaboration on thought leadership content in the employee experience domain.
• Fundación IDIScoreStrategic or Co-development PartnerLukkap collaborated with Fundación IDIS (Instituto para el Desarrollo e Integración de la Sanidad) to produce the 'Informe Experiencia del profesional sanitario en la sanidad privada' (Healthcare Professional Experience Report) and the 'Experiencia de paciente digital' studies, establishing Lukkap as a leading expert in patient experience measurement.

Scale indicators1 record

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Bain & Company: Global management consultancy with a Customer Experience practice focused on customer strategy, loyalty, and operations. Comparable to Lukkap's CX transformation work, particularly for retail and consumer goods clients like Kiabi and Henkel.
• Deloitte Digital: Global professional services network with digital customer and employee experience capabilities including journey design, analytics, and transformation programs. Comparable to Lukkap in offering integrated CX/EX consulting but with global delivery and far larger bench.
• Accenture (Customer Experience practice): Global consulting giant with a dedicated Customer Experience practice spanning strategy, design, and implementation across industries. Directly competes with Lukkap for enterprise CX transformation engagements but operates at vastly larger scale across multiple geographies.
• McKinsey & Company (Customer Experience): Global strategy consultancy with established CX and customer-centric growth practices serving Fortune 500 enterprises. Comparable to Lukkap in CX strategy and transformation advisory but at the premium end of the market with global reach.
• KPMG (Customer Experience): Big Four advisory network offering CX strategy, experience design, and analytics services to enterprise clients across multiple sectors. Competes with Lukkap for transformation mandates, particularly in financial services where both firms have dedicated CX capabilities.

Regional players

• Indra (Minsait): Spanish IT and consulting major with Minsait division providing customer experience, digital transformation, and analytics services to enterprise and public-sector clients. Regional peer sharing Lukkap's Iberian home base with overlapping sector verticals (banking, healthcare, public sector).
• everis (NTT Data): Spain-headquartered consulting and IT services firm (now part of NTT Data) with strong LATAM presence and CX/digital transformation capabilities. Most directly comparable in geography and Iberian market footprint to Lukkap, with comparable sector verticals.

Direct peers

• Lee Hecht Harrison (LHH): Specialist career transition and talent development firm with global operations. Directly comparable to Lukkap's Outplacement and Development service lines, supporting enterprise clients through restructuring and employee transitions.
• Cegos: International training and development consultancy offering leadership, professional skills, and organizational development programs. Comparable to Lukkap's Development service line and broader organizational transformation work, with presence in Spain and Europe.
• Right Management (ManpowerGroup): Global outplacement and career transition services provider owned by ManpowerGroup, directly competing with Lukkap's Outplacement service line. Both firms serve enterprise clients during workforce restructuring with comparable outplacement and career-coaching offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/lukkapspain
• YouTubeyoutube.com/channel/UCpQkFrdhLoJ8w8lVXtVaFbg
• LinkedInlinkedin.com/company/lukkap
• Instagraminstagram.com/lukkap.spain/?hl=es

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments4 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Lukkap